Terms of Service

OVERVIEW

This website is operated by Installed Today. Throughout the site, the terms “we”, “us” and “our” refer to Installed Today. Installed Today offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

DELIVERY TIMES - HOT WATER SYSTEMS EXC. HEAT PUMPS

Greater Brisbane and Gold Coast (EXCLUDING BAY ISLANDS) - 1 business day

Toowoomba, Tweed Heads and Sunshine Coast - 2 business days

Harvey Bay, Cairns and Townsville - 3 business days

Metropolitan Cities - upto 3 Business Days

Metropolitan Centers - upto 10 Business Days

DELIVERY TIMES - HEAT PUMPS

Greater Brisbane and Gold Coast (EXCLUDING BAY ISLANDS) - 1 business day

Toowoomba, Tweed Heads and Sunshine Coast - 3 business days

Metropolitan Cities - upto 3 Business Days

Metropolitan Centers - upto 10 Business Days

DELIVERY TIMES - PUMPS AND WATER FILTERS

Greater Brisbane and Gold Coast - up to 5 business days

Toowoomba, Tweed Heads and Sunshine Coast - up to 5 business days

Harvey Bay, Cairns and Townsville - up to 7 business days

**PLEASE NOTE ORDERS OUTSIDE OF THESE AREAS WILL BE REFUNDED AS SOON AS POSSIBLE**

Installation Requirements

Same day installation is only available business days (Monday-Friday EXC Public Holidays) with online purchases prior to 8am, all orders after 8am will be installed the following business day unless availability has been confirmed in writing prior. The installer will advise of installation time and where the customer is not available the installation will be moved to the following day.

All online packages are for a like for like (see definition below) EXTERNAL (outside building lines) replacement of existing compliant installation only and installation fees do not cover relocating the system, upgrades to current standards, electrical supply alterations outside of a standard disconnect/reconnect, upgrades due to insufficient gas, water or power supplies or repairs of any kind outside of the hot water system. All electrical hot water systems must be perpendicular to the wall with the electrical connection at the front and center facing forward.

All installations are for replacement of an existing system only (excluding water filters) and must be EXTERNAL to the building unless confirmed with installed today prior in writing. Please note where installed internally additional rates and conditions apply.

Installed Today will arrange a reputable installer to install your system when requested. All workmanship warranties will be between the purchaser and the installer. All product warranties will be handled by Installed Today.

Pricing for Additional Work Outside of a Standard EXTERNAL Like for Like Replacement

Price for installation includes the valve kit only plus applicable basic sundries. Where required the installer will provide pricing for any additional work outside a standard like for like external installation not mentioned in rates below.

Please see rates below for any additional required work and all additional work is to be paid directly to the installer. Note some work may be mandatory to meet any legal or manufacturer requirements and will be added to your final invoice. Other work may be required if the selected system is not a like for like EXTERNAL replacement and only optional extras not required will be discussed prior to installation.

Where you require explicit costs prior to install please send a photo of the existing system to help@installedtoday for clarification at least 1 business day prior to installation if extra additional work is needed. Confirmation of photos being received and viewed will be sent via email.

Installers may send quotes reconfirming the rates below prior to install for approval along with same day payment conditions. Quoted installation rates apply only to payment at time of install of within 24hours of invoice issue only. Any discounts applied for prompt payment will be removed from quotes when paid outside the agreed time period. Any quotes issued will require approval prior to any installation taking place. 

Possible Mandatory Requirements for External Like for Like Replacements (added to invoice where legally or manufacturer required)
1. Gas main upgrades +$75pm
2. LPG Regulator Replacement - 250mj Manual +$250
3. LPG Regulator Replacement - 450mj Auto +$350
4. LPG Gas Bottle Restraint Set +$50
5. Additional pipework outside of package inclusions +$45pm supplied and fitted
6. Electrical extensions where the power does not reach the required connection point +$350
7. RCBO Safety switch where required if power is to be extended +$200
8. Internal Installations +$150
9. Internal Installations Requiring Safe Tray and Mildred Valve +$450
10. Water main location and/or subsurface relocation externally +$550
11. New concrete Support Bases +$80
12. New plastic pizza type support spacer +$50
13. Excavation $850m2
14. Element Swaps +$80
15. Fixture relocation or removal, inc access clearing or any disassembly required to access site (+$35 per 15minutes)
16. Two man install where access issues noted below are applicable and installation is not safe to be completed by a single person +$200

Optional Extras
17. Electrical new circuit +$600 includes circuit upto 10m in single phase
18. Hot water System Disposal exc Heat Pump and Solar +$80
19. Heat Pump/Solar system disposal +$120
20. Solar Removal from Roof Inc Crane Hire +$900
21. System Relocations inc Plumbing and Electrical +$1200
22. LPG Manifold - 3 Bottle +$200
23. LPG Manifold - 4 Bottle +$250
24. Key pickup and delivery for real estate +$75 per drop off/pickup

Two man install where access issues noted below are applicable and installation is not safe to be completed by a single person (+$200). Access for installation is to be free of stairs, steep driveways, through homes, over retaining walls, in ceilings. Unit must be able to be maneuvered by hand trolley from vehicle to installation position without being carried. Confirmation from installed today in writing of access suitability where any of the above conditions apply.

TERM - Like for Like Replacement (WATER HEATERS)

Like for like replacement includes the following replacement types below ONLY. Note all systems are for replacement installation only in an external compliant position. Please confirm the system will fit in the desired position prior to purchasing. If in doubt please send pictures to help@installedtoday.com.au to confirm.

A. Gas storage replaced with Gas Storage

B. Continuous Flow replaced with Gas Storage

C. Continuous Flow replaced with Continuous Flow (Note power point must be reused and/or preinstalled)

D. Electric Storage replaced with Electric Storage

E. Electric Storage replaced with Heat pump 

F. Heat pump replaced with Heat pump

G. Heat pump replaced with Electric Storage (May require electrician to extend circuit at additional cost)

Returns and Refunds

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return. Where your order is for installation, this date is the date of supplier delivery to InstalledToday.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original unsoiled packaging. 

To start a return, you can contact us at help@installedtoday.com.au.

Please note we will organize the pickup of systems and a refund. All refunds will be Purchase Value minus (-) 25% which includes pickup and restocking up to a maximum $250 excluding Heat Pumps. 

Where installation is purchased with your order, delivery is date where we take possession from supplier of your product until installation is completed.


You can always contact us for any return question at help@installedtoday.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Items are to be inspected while the driver/courier is onsite and any damage to be reported to them immediately and they will return the item for immediate replacement. No damage will be accepted once the delivery driver/courier has left.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days the purchase value minus 25% for pickup and restocking up to a maximum $250inc gst EXCLUDING Heat pumps.  (EG Purchase valve of $1000 will be a refund of $750 or for a Heat Pump order of $3000 a refund of $2250)

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@installedtoday.com.au.

USER CONDITIONS

SECTION 1 - ONLINE STORE TERMS


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Installed Today, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Installed Today and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at help@installedtoday.com.au.

From our customers

★★★★★

Sean phoned to confirm what time he would be on-site to remove and install the new Rheem Hot water cylinder. He arrived on time and set about removing the old cylinder and installing the new . He worked non stop with the installation which was completed to a very high standard. He cleaned up any mess and after loading the truck he ran through the install showing me what did what and if I had any problems to let the company know. It was good to see a conscientious tradesman at work.Thanks Sean, a great job

Gill and Malcolm Swain
Brisbane, Queensland
★★★★★

Lachlan and Sean came on time for replacing hot water system, which was booked a week ago. Both did a great job and answered my questions. I will recommend friends to use their services.

陈明
Brisbane, Queensland
★★★★★

What a great experience. Needing hot water replacement. JR Gas & Water provided quick, easy and well defined scope of works. They were quick to respond. Tradies keep me informed before, during and after the job. Sean and Mark did a great job. Workmanship excellent and the price was good. Highly recommended. JR Gas and Water set the standard for customer service. Great job, well done and highly satisfied. Enviro heat Pump is awesome.

K Hain
Brisbane, Queensland
★★★★★

I actually phoned Jared by error - I am so glad I did! - he straight away asked if he could help ! and he had a plumber on sight quickly and replaced a hot water system professional and on time

Lorraine Kerr
Brisbane, Queensland
★★★★★

Jared, Sean and Mark has done a fabulous job installing a new hot water system for me. The whole process from quote to installation took less than a week and it's painless! Thank you team for your prompt and professional work! We highly recommend JR gas and water.

FEI FENG
Brisbane, Queensland
★★★★★

Very happy with JR Gas and Water, for a new Rheem Steller hot water system installed last week. Sean the installer was very polite and friendly, professional. Owner Jarrod very professional and helpful. We have used this Company twice in two years with two properties. Many thanks.

Jacqui Kennedy
Brisbane, Queensland
★★★★★

Josh and Brandon arrived on site and explained what they were going to do. Took minimal time to do the job and explained the warranty and maintenance procedures before they left. They gave me peace of mind by stating they would return within the 10 year warranty period if any trouble occurred with the system. I found both boys to be polite and courteous and took the time at the end to show what was replaced and how to operate it. From start of the booking process at 7:30 am to the completion of the job at 3:00 pm the same day, JR Gas kept me informed of the progress of the job and the whole booking system was quick and easy. Thank you for allowing us to have hot showers tonight. I found the Gold Service to be better value than other competing Hot Water replacement services without the extras like new pipes and slab.

Bruce Prince
Brisbane, Queensland
★★★★★

Very helpful and fast service. Called in the morning and had a new hot water system installed in the afternoon. Very friendly and helpful installer.

Robert Annetts
Brisbane, Queensland
★★★★★

Best service ever ! I have been given quick response and converting gas HWU to electrical HWU including cooktops.Workdone as per mentioned. Jarred and Mark both providing alternative solution to install the units and new electrical work. Helpful and informative which giving me big relief and ready for Christmas !

Jj Cool
Brisbane, Queensland

GET THE REVIEWS STRAIGHT FROM THE HORSES MOUTH

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