• Standard external replacement in the existing approved position.
• Install the customer-purchased electric hot-water system.
• Install purchased hot-water valve kit where included.
• Complete standard included pipework alterations.
• Electrical disconnect/reconnect only where legally permitted and the existing electrical supply is suitable.
• Commission and test the completed installation.
• Provide required compliance documentation.

• Standard external replacement in the existing approved position.
• Connect to suitable existing gas and water services.
• Install purchased hot-water valve kit and accessories where included.
• Test and commission the completed installation.
• Provide required gas and plumbing compliance documentation.
• Major gas upgrades, relocation and substantial pipework changes are excluded unless shown on the Job Order.

• Standard external like-for-like replacement.
• Connect to suitable existing gas and water services.
• Reconnect suitable existing electrical supply where required and legally permitted.
• Install purchased hot-water valve kit/accessories where included.
• Commission and verify correct operation.
• Provide required gas/plumbing compliance documentation.

• Standard external heat-pump installation in the approved position.
• Install purchased hot-water valve kit/accessories where included.
• Complete lawful disconnect/reconnect where the existing electrical arrangement remains suitable.
• Commission and verify normal operation.
• Record model and serial number.
• Provide required photographs and compliance records.
• Complete applicable STC requirements where assigned to the Installer.

• Install wall-mounted or freestanding filtration package as ordered.
• Connect to the appropriate incoming water service.
• Complete standard package plumbing alterations.
• Flush, leak test and commission the filtration system.
• Major excavation, concrete work, long rerouting or substantial additional plumbing is excluded unless purchased.

• Install purchased filtration system beneath a suitable sink.
• Complete standard included plumbing connections.
• Install applicable isolation and connection fittings.
• Flush, leak test and commission.
• Major plumbing relocation, electrical work or non-standard cabinetry alterations are excluded unless purchased.

• Install the customer-purchased pump.
• Install in a standard accessible location.
• Connect to suitable existing plumbing.
• Complete basic operational and flow testing.
• Major plumbing alterations, electrical work, excavation or relocation are excluded unless purchased.

• Install purchased mixer to suitable existing sink or benchtop.
• Connect hot, cold and filtered-water services.
• Complete standard connection alterations.
• Leak test and commission.
• Major plumbing relocation or specialist benchtop work is excluded unless purchased.

• Replace the applicable purchased cartridges.
• Clean reusable housings where appropriate.
• Inspect standard service seals.
• Leak test and complete a basic flow/pressure check.
• Repairs to damaged housings, valves or plumbing are additional work.

Installed Today may offer or allocate individual installation referrals to the Installer.

The Installer may accept or decline a referral before acceptance.

Once accepted, the Installer must perform the work in accordance with the Job Order, applicable package scope, customer timeframe and this Agreement.

Installed Today may appoint primary and backup installers within the same area and allocate jobs according to availability, capacity, location, performance and customer requirements.

No minimum work volume or territory exclusivity is guaranteed.

A referred Job Order may identify:

• Customer details.
• Service location.
• Product.
• Installation category.
• Installation package.
• Service timeframe.
• Selected extras.
• Installation price.
• Hot-water valve-kit status.
• Same Day status.
• Applicable referral classification.

Referral fees are calculated according to the rules in section 2 of this Agreement.

The Installer must hold and maintain every licence, registration, endorsement and permit legally required for each accepted job.

The Installer must comply with applicable laws, Australian Standards, plumbing requirements, gas requirements, electrical requirements, building requirements, manufacturer instructions and local authority rules.

The Installer must notify Installed Today promptly if a relevant licence or authority is suspended, restricted, cancelled or expires.

The Installer is responsible for confirming its lawful scope before accepting or performing work.

The standard Installed Today hot-water package is designed around:

Existing suitable electrical connection — disconnect and reconnect only, and only where the Installer is legally authorised to undertake it.

Unless specifically included in the Job Order, standard installation does not include:

• New circuits.
• Switchboard alterations.
• RCBO installation.
• New power points.
• Timers.
• Control relays.
• Electrical extensions.
• Electrical load upgrades.

Work outside the Installer's lawful electrical scope must be completed by an appropriately licensed electrical contractor.

Where a heat-pump Job Order includes assignment or transfer of STCs to the Installer, that arrangement forms part of the commercial consideration for that installation.

The Installer is responsible for confirming its eligibility to receive or process applicable STCs before accepting the job.

The Installer is responsible for required STC documentation including declarations, photographs, serial numbers and eligibility evidence.

STC treatment does not override the referral-fee rules in this Agreement.

The Installer must honour the installation package and price stated on the accepted Job Order.

Work genuinely outside the purchased scope may be quoted directly to the customer provided:

• The additional work is genuinely required.
• The customer is told why it is required.
• The price is agreed before the additional work begins.
• The work complies with applicable laws and licensing requirements.
• The variation is documented where reasonably required.

Variations do not change the original referral classification.

The Installer must confirm that the work can be completed safely and compliantly before commencing regulated installation work.

Where actual site conditions materially differ from the booking information, the Installer must explain the issue before additional work proceeds.

The Installer must not knowingly complete non-compliant work because the customer purchased a fixed-price package.

Where work cannot proceed compliantly, the Installer must document the reason and provide reasonable supporting information.

• Contact customers promptly after accepting the job.
• Clearly identify the Installer's own business name.
• Communicate professionally.
• Confirm the expected installation date or window.
• Notify customers promptly of unavoidable delays.
• Do not represent Installer personnel as JR Gas & Water employees.
• Do not make misleading claims regarding products or warranties.

The Installer must retain or provide completion records reasonably required for the applicable job, including where relevant:

• Completion date.
• Completion status.
• Product model.
• Serial number.
• Installation photographs.
• Plumbing compliance records.
• Gas compliance records.
• Electrical compliance records.
• STC records.
• Customer-approved variations.
• Outstanding customer or site issues.

The Installer is responsible for the workmanship of the installation and must provide at least a 12-month workmanship warranty, together with any longer statutory obligation required by law.

The workmanship warranty is separate from the manufacturer's product warranty.

Installer-caused workmanship defects must be rectified without additional charge to the customer or Installed Today.

The Installer must respond promptly to disputes concerning its installation work and actively work toward a reasonable resolution.

Installed Today may assist communication but does not assume responsibility for the Installer's workmanship merely because it facilitated the referral.

The Installer must maintain appropriate insurance including:

• Public liability insurance of at least $10 million or any greater amount legally required.
• Workers compensation insurance where required.
• Appropriate motor vehicle and business insurance.
• Any insurance required by applicable contractor or occupational licences.

Evidence of cover must be supplied during onboarding and on reasonable request.

The Installer is an independent contracting business.

Nothing in this Agreement creates employment, partnership, joint venture or general agency between the parties.

The Installer remains responsible for its own staff, vehicles, equipment, taxation, business costs and work methods.

The Installer may use employees, subcontractors and other appropriately licensed trades where required.

The Installer remains responsible for the completed installation and the conduct of persons it engages.

All regulated work must be performed by persons legally authorised to perform that work.

Customer information supplied by Installed Today may only be used for purposes reasonably related to the referred installation, including:

• Assessing the job.
• Contacting the customer.
• Completing the installation.
• Completing approved variations.
• Providing warranty or rectification work.
• Meeting legal record-keeping requirements.

Customer information must not be sold or used for unrelated marketing without lawful consent.

The Installer must not induce a referred customer to cancel or redirect an Installed Today product sale, misrepresent its relationship with JR Gas & Water or Installed Today, or represent itself as their employee, agent or franchisee.

While approved, the Installer may describe itself as an Installed Today Approved Installer or other wording approved in writing.

Preferred Partner Website Links

While approved, the Installer must maintain a visible permanent website footer or partner-section acknowledgement linking to both businesses, substantially as follows:

• Preferred Hot Water Supply Partner — Installed Today — https://installedtoday.com.au
• Preferred Hot Water & Plumbing Partner — JR Gas & Water — https://www.jrgasandwater.com.au

The links must be genuine, publicly accessible links and must not be deliberately hidden or obscured. Alternative accurate wording or placement may be approved in writing. No exclusivity may be implied unless separately agreed.

Within 7 days after the relationship ends, the Installer must remove statements suggesting it remains an approved, verified, preferred or current partner.

The Installer must keep confidential and use only for this Agreement all non-public information obtained through JR Gas & Water or Installed Today.

Confidential Information includes partner pricing, referral arrangements, customer and supplier information, non-public pricing, operating procedures, allocation and scheduling methods, internal systems, software functionality, platform workflows, pricing methods, package and scope structures, booking/service-level logic, website conversion processes, customer journeys, product-selection systems, calculators, templates, documentation, marketing and commercial strategies, and other information a reasonable business person would understand to be confidential.

It excludes information the Installer proves was lawfully known independently, becomes public without breach, or was independently developed without using protected information.

Disclosure is permitted only where reasonably necessary to perform an accepted job under appropriate confidentiality obligations, or where required by law. These obligations continue for so long as the information remains confidential.

All intellectual property owned or independently developed by JR Gas & Water or Installed Today remains with its existing owner. No ownership is transferred to the Installer.

The Installer must not, without written permission, copy, reproduce, scrape, distribute, disclose, reverse engineer, adapt or commercially exploit protected code, software, scripts, integrations, original website material, designs, content, product-page structures, booking or pricing systems, calculators, checkout/quotation workflows, installer-network systems, allocation systems, referral models, templates or other proprietary material.

During this Agreement and for 12 months after it ends, the Installer must not use Confidential Information, non-public commercial information or proprietary knowledge obtained specifically through the relationship to develop, commission, assist or enable a substantially copied or deliberately mimicked version of a JR Gas & Water or Installed Today proprietary system, platform feature, installer model or commercial workflow.

The Installer must not provide protected information, source material, internal documentation or proprietary processes to a developer, consultant, supplier, contractor, employee or other business for that purpose.

This clause does not prevent normal competition. The Installer may continue its trade business, install or sell products, advertise, operate a website, use ordinary online booking or purchasing functionality, work with other suppliers or marketplaces, and use general industry knowledge that does not misuse protected information or intellectual property.

Similarity arising from common industry practice, public information or genuinely independent development is not by itself a breach.

The 12-month period does not limit continuing rights relating to copyright, trade marks, confidential information, passing off, misleading conduct or other intellectual property. Confidentiality continues while information remains confidential, and intellectual-property obligations continue while the relevant rights subsist. Available legal remedies, including injunctive relief where appropriate, are preserved.

To the extent permitted by law, the Installer is responsible for claims, loss, damage, rectification costs, penalties or liability arising from:

• The Installer's workmanship.
• Breach of applicable law or licence requirements.
• Property damage caused by the Installer.
• Personal injury caused by the Installer's acts or omissions.
• Unauthorised or non-compliant work.
• Privacy breaches caused by the Installer.
• Acts or omissions of its employees or subcontractors.

Nothing in this Agreement excludes rights or obligations that cannot legally be excluded.

Referral fees are reconciled and payable in accordance with section 2. The hot-water monthly tier, valve-kit and Same Day exemptions, and fixed referral fees for filtration, pumps, mixers and cartridge services remain as stated there. Extras do not create an additional referral fee.

Either party may terminate the ongoing commercial relationship by giving 14 days' written notice.

Installed Today may immediately suspend new referrals where there is a reasonable concern regarding:

• Licence status.
• Insurance.
• Customer safety.
• Serious or repeated service failures.
• Serious customer complaints.
• Non-payment of valid referral invoices.
• Fraud or dishonesty.
• Non-compliant work.
• Serious reputational risk.

Valid referral fees incurred before termination remain payable.

Installed Today may update future installation packages, service areas, rate schedules and referral structures by giving reasonable notice.

Changes do not retrospectively alter the commercial terms of an accepted Job Order.

This commercial Agreement is governed by the laws of Queensland, Australia, subject to mandatory laws applying in the jurisdiction where an individual installation is performed.

The Installer remains independently responsible for compliance with all licensing, plumbing, gas, electrical, building, contracting and consumer requirements applying to its work.

This Agreement, the Installer's onboarding information, applicable commercial schedules and each accepted Job Order together form the commercial agreement relating to referred work.

Job-specific scope, price, extras and timing contained in an accepted Job Order govern that particular installation.

Unless expressly varied in writing, referral fees remain calculated under section 2 of this Agreement.