Installation Terms & Conditions
Available to Listed Areas Only – Non-Refundable
Standard Installation: Installation will be completed within 10 business days, unless a same-day install upgrade is purchased at checkout.
- No Connection Kit: If a connection kit is not purchased, no alterations to plumbing connections will be made. The replacement must be like-for-like, meaning the exact make/model of your current toilet suite, with no modifications.
Installation Inclusions:
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Installation of Toilet Suite (Like-for-Like Replacement) in internal bathrooms only. The existing suite must meet the following conditions for the installation to proceed:
- The suite must be of the same or compatible design and size.
- The existing toilet orientation must allow for back-to-wall, close-coupled, or link suite replacement.
- The new toilet must be installed in a compliant location within the bathroom.
- No connection kit: If not purchased, no plumbing connection alterations will be accommodated. The installation must be an exact make/model swap (e.g., Caroma Model A replacing Caroma Model A, not Caroma Model B).
- Isolation valves must be pre-installed, or they must be purchased as an add-on for installation.
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Non-Refundable: Once tradespeople are on-site, the installation is non-refundable, even if the process cannot proceed due to an incorrect purchase.
Included Services:
- Replacement installation of the purchased toilet suite and connection kit (if applicable) in an internal bathroom.
- Completion of installation within 10 business days of toilet suite purchase or delivery. A same-day install option is available for an additional $250 (select this at checkout).
- Removal of the existing toilet suite.
- Plumbing Disconnect and Reconnect.
- Compliance assessment and certification (where required).
- Submission of all relevant compliance forms with associated fees paid.
Installation Requirements:
- Like-for-Like Replacement Only: The installation package applies strictly to like-for-like replacements in internal bathroom locations.
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Access Requirements: The installation area must be readily accessible. Any installation requiring access through stairs, steep driveways, homes, or other obstacles will incur a $200 fee for a two-person installation team and may require rescheduling.
- For installations with access challenges, written confirmation from Installed Today is required regarding access suitability.
Definition of Like-for-Like Replacement:
The following outlines acceptable like-for-like toilet suite replacements. All systems must be installed in a compliant internal bathroom position. Ensure that the toilet suite will fit in the designated location before purchasing. If in doubt, send photos to help@installedtoday.com.au for verification.
- Back to Wall replaced with Back to Wall.
- Close Coupled replaced with Close Coupled.
- Link Suite replaced with Link Suite.
- S-Trap replaced with S-Trap.
- P-Trap replaced with P-Trap.
- Wall Hung replaced with Wall Hung.
- Wall Faced replaced with Wall Faced.
Important Note:
If the type or size of the toilet suite changes, the installation cannot proceed under the like-for-like replacement package. Please purchase the appropriate add-ons or contact us to ensure a smooth installation.
Installation Service (Optional):
For your convenience, we offer an optional installation service through our network of trusted and professional contractors.
How It Works:
- Select Installation Service: Indicate your interest in installation service during the checkout process.
- Payment for Installation: Pay for you installation with you system purchase.
- Contractor Assignment: We will assign a certified contractor from our network to handle your installation.
- Schedule Your Installation: The assigned contractor will contact you to schedule the installation at your convenience.
- Direct Support: For any questions or support related to the installation process, please direct your inquiries to the contractor first and if you are having issues with the contractor we are here to help.
Please Note: Our role is to supply the product and facilitate the connection with a certified contractor for installation services.
We are committed to ensuring your satisfaction both with our products and the installation service facilitated through our contractor network. For any product-related inquiries or assistance, please contact us.
Experience the "Installed Today" Difference with Our Verified Installers
When you choose "Installed Today" for your installation needs, you're not just getting a product; you're gaining access to a network of rigorously verified installers dedicated to providing you with an exceptional service experience. Here's what you can expect when you opt for an installation by an "Installed Today" verified installer:
Professional and Efficient Service
- Prompt Communication: Our verified installers will contact you within 2 business hours of receiving your order details to confirm and begin scheduling your installation at the earliest convenience.
- Expert Installation: All "Installed Today" installers are highly skilled and qualified, ensuring your product is installed according to the highest industry standards and specific regulations in your area.
- Clear and Professional Communication: From the moment they receive your order until the completion of your installation, our installers maintain clear and professional communication, providing you with all necessary information regarding your installation.
Peace of Mind
- Insurance and Liability: Every "Installed Today" verified installer maintains comprehensive insurance coverage, giving you peace of mind knowing you're protected throughout the installation process.
- Warranty and Quality Assurance: Enjoy a warranty on your installation, guaranteeing rectification work at no additional charge in the unlikely event of any deficiencies. Our installers strive to achieve a minimum 4.5-star average rating across major review platforms, reflecting our commitment to excellence and customer satisfaction.
Customer-Centric Policies
- Customer Dispute Resolution: In the rare event of a dispute, our installers are committed to acknowledging and initiating the resolution process within 1 business day, aiming for a swift and satisfactory resolution within 5 business days.
- Rectification Work Timeframes: Should any rectification work be necessary, it will be acknowledged within 1 business day and completed within 2 business days, ensuring minimal inconvenience to you.
Additional Services at Transparent Rates
- Beyond Basic Installation: Our verified installers offer a range of additional services to complement your installation. All available services and their set rates are communicated upfront, ensuring no surprises.
By choosing "Installed Today," you're not just installing a product; you're investing in a seamless, quality service that values your time and peace of mind. Trust in our verified installers to exceed your expectations with their professionalism, expertise, and commitment to excellence.
This product description outlines the benefits and assurances provided by "Installed Today" verified installers, designed to inform and reassure customers about the high level of service they can expect.