Dux Ecosmart Pro-Series 270L Heat Pump Hot Water System

The Dux Ecosmart Pro-Series 270L Heat Pump Hot Water System is available from Installed Today as a supply-only heat pump water heater or as a complete supply and install package in selected Brisbane and Gold Coast service areas.

Choose the unit only if you already have a licensed plumber or installer arranged, or check your supply and install package to confirm standard installation, valve kit requirements, electrical suitability, location suitability, drainage, site access and available installation timeframes before checkout.

The Dux Ecosmart Pro-Series 270L is a high-efficiency heat pump hot water system designed for households with larger hot water demand. With 270L tank capacity, R290 natural refrigerant, fast heat pump recovery, touchscreen tank-mounted control, and eligibility for government incentives where requirements are met, it is a strong upgrade option for customers replacing a standard electric storage hot water system.

About the Dux Ecosmart Pro-Series 270L Heat Pump

The Dux Ecosmart Pro-Series 270L is designed for maximum efficiency and powerful hot water recovery. It uses heat pump technology to absorb heat from the surrounding air and transfer that energy into stored water, helping reduce energy use compared with a standard electric water heater.

Dux lists the Ecosmart Pro-Series 270L as suitable for households of up to 7 people on a continuous tariff, depending on usage conditions. This makes it a strong option for larger families, busy homes, higher hot water users and customers wanting a more efficient alternative to standard electric storage hot water.

The powerful compressor can heat up to 77 litres of hot water per hour using the heat pump under stated test conditions, allowing a full tank to be heated in around 3.5 hours. This makes the Pro-Series 270L especially useful for homes needing strong recovery performance from a heat pump system.

Buy Dux Ecosmart Pro-Series 270L Supply Only

Order the Dux Ecosmart Pro-Series 270L Heat Pump Hot Water System online as a supply-only product. This option is ideal if you already have a licensed plumber, electrician or installer arranged and only need the unit supplied.

The supply-only product price is for the hot water system itself. Installation, old system removal, disposal, valve kits, electrical work, plumbing alterations, drainage changes, compliance upgrades and additional site requirements are not included unless selected separately as add-ons.

Supply-only is best for customers searching for:

• Dux Ecosmart Pro-Series 270L price

• Dux Ecosmart Pro-Series 270L heat pump for sale

• Dux 270L heat pump hot water system

• Dux 270DHB36 heat pump

• Dux 270DHB36P plug-in heat pump

• 270L heat pump hot water system supply only

• Dux Pro-Series heat pump water heater

• High recovery heat pump hot water system

Dux Ecosmart Pro-Series 270L Supplied and Installed in Brisbane & Gold Coast

Installed Today can supply and install the Dux Ecosmart Pro-Series 270L Heat Pump Hot Water System in selected Brisbane and Gold Coast service areas.

This option is designed for customers who want the heat pump supplied and professionally installed through one streamlined online order. The supply and install pathway helps confirm whether this system suits your property, whether a valve kit is required, whether the installation location is suitable, whether drainage is available, and whether any additional installation add-ons may be needed before checkout.

The installed-from price is based on the product plus the matching standard installation option. Final pricing may vary depending on site access, electrical suitability, drainage, valve requirements, old system removal or disposal selections, pipework changes, base requirements, compliance requirements and selected add-ons.

Dux Ecosmart Pro-Series 270L Installation in Brisbane

For Brisbane customers, the Dux Ecosmart Pro-Series 270L can be ordered with supply and install options through Installed Today. This is suitable for homes replacing an existing electric hot water system where the current location, access, plumbing, drainage and electrical supply are suitable for the selected installation option.

The 270L size can be a strong fit for Brisbane family homes, larger households, investment properties and customers wanting to upgrade from standard electric storage to a high-efficiency heat pump hot water system with strong recovery performance.

Customers in selected Brisbane suburbs can complete the installation check before checkout to confirm whether standard heat pump installation, valve kit selection, electrical work, drainage, extra plumbing add-ons, old system removal or disposal options may be required.

This makes the page suitable for customers searching for Dux Ecosmart Pro-Series 270L installation Brisbane, Dux heat pump supplied and installed Brisbane, and 270L heat pump hot water replacement Brisbane.

Dux Ecosmart Pro-Series 270L Installation in Gold Coast

Gold Coast customers can also order the Dux Ecosmart Pro-Series 270L Heat Pump Hot Water System with supply and install options in selected service areas.

This pathway is useful for homeowners, landlords, property managers and renovators who want the product and installation organised together instead of buying the heat pump separately and arranging trades afterwards.

Complete the supply and install check to confirm whether the existing setup is suitable and whether additional items such as valve kits, electrical work, drainage changes, pipework, base support, access requirements or old system disposal may be required.

This helps customers searching for Dux Ecosmart Pro-Series 270L installed Gold Coast, Dux heat pump installation Gold Coast, and 270L heat pump supply and install Gold Coast.

Is the Dux Ecosmart Pro-Series 270L Right for Your Home?

The Dux Ecosmart Pro-Series 270L Heat Pump may be suitable if you are replacing a standard electric storage hot water system and want a high-efficiency heat pump with strong recovery performance.

It is commonly suited to larger families, high hot water users, homes with solar PV, properties on time-of-use tariffs, and customers wanting to reduce energy use compared with a standard electric water heater.

Dux lists the Ecosmart Pro-Series 270L as suitable for up to 7 people on a continuous tariff, but real-world suitability depends on shower length, hot water usage, tariff setup, climate, installation location and household habits.

This system may suit you if:

• You are replacing an existing electric hot water system

• You want a 270L heat pump hot water system

• Your household has moderate to high hot water demand

• You want fast heat pump recovery performance

• You want a more efficient alternative to standard electric storage

• You want a tank-mounted touchscreen controller

• Your property has suitable airflow, drainage and installation space

• Your electrical setup is suitable for the selected model

• You want the choice of supply only or supply and install

Extra work may be required if:

• The system is being moved to a new location

• Existing valves are old, missing or non-compliant

• Extra pipework or drainage changes are needed

• Electrical upgrades or a different connection type are required

• Access is restricted

• A compliant base, tray, drainage or insulation is required

• The old system needs additional removal or disposal work

• The installation location has poor airflow or unsuitable clearances

• The selected plug-in or hardwired model does not match the existing setup

Key Features of the Dux Ecosmart Pro-Series 270L

• 270L heat pump hot water system

• Model options include 270DHB36 and 270DHB36P

• Suitable for up to 7 people on a continuous tariff, depending on usage

• Uses up to 73.1% less energy than a standard electric water heater under stated conditions

• High Coefficient of Performance of 4.7 under stated test conditions

• Can heat up to 77L of hot water per hour using the heat pump under stated test conditions

• Can heat a full tank in around 3.5 hours under stated conditions

• Powerful compressor for fast and efficient recovery

• R290 natural refrigerant with low global warming potential

• External wraparound copper condenser coil

• Designed for a broad range of water qualities

• Backup element for very low ambient conditions and single shot boost applications

• Auto defrost function for colder climates

• UV and flame resistant polymer top housing

• Similar footprint to electric water heaters it is designed to replace

• Tank-mounted touchscreen controller for scheduling and mode selection

• Can be scheduled to suit solar PV generation or time-of-use tariffs where suitable

• Available in hardwired and plug-in model options

• Eligible for government incentives where requirements are met

• 5-year tank and refrigeration components warranty including labour under Dux warranty terms

• 1-year other components parts and labour warranty under Dux warranty terms

Quick Specs

Brand: Dux
Range: Ecosmart Pro-Series Heat Pump
Product: Dux Ecosmart Pro-Series 270L Heat Pump Hot Water System
Model Numbers: 270DHB36, 270DHB36P
Tank Size: 270L
System Type: Heat Pump Hot Water System
Recommended Household Size: Up to 7 people on a continuous tariff, depending on usage
Refrigerant: R290 natural refrigerant
Coefficient of Performance: 4.7 under stated test conditions
Heat Pump Recovery: Up to 77 L/hr under stated test conditions
Full Tank Heating Time: Around 3.5 hours under stated test conditions
Controller: Tank-mounted touchscreen controller
Operating Control: Scheduling and mode selection
Model Options: Hardwired and plug-in options available
Condenser Design: External wraparound copper condenser coil
Backup Heating: Backup element for very low ambient conditions and boost applications
Defrost Function: Auto defrost for colder climates
Government Incentive Eligibility: Eligible where requirements are met
Tank and Refrigeration Components Warranty: 5 years including labour, subject to Dux warranty terms
Other Components Warranty: 1 year parts and labour, subject to Dux warranty terms

High Efficiency Heat Pump Design

The Dux Ecosmart Pro-Series 270L is designed to reduce energy use compared with a standard electric water heater.

Heat pump technology works by absorbing free heat energy from the air and using it to help heat the stored water. This can make the Pro-Series 270L a strong option for households wanting lower hot water running costs, especially when connected to continuous tariffs, time-of-use tariffs or scheduled to run during solar PV generation where suitable.

The Pro-Series 270L is listed with a COP of 4.7 under stated test conditions, meaning it can provide more heat output than the electrical energy it consumes under those conditions.

Powerful Recovery Performance

The Dux Ecosmart Pro-Series 270L is designed for households with larger hot water demand.

The powerful compressor can heat up to 77 litres of hot water per hour using heat pump operation under stated conditions. Dux states this allows the tank to heat from cold to full in around 3.5 hours under specified ambient and water temperature conditions.

This fast recovery performance makes it a strong option for families and high-use households wanting a heat pump that can recover faster than many lower-output models.

Touchscreen Control and Scheduling

The Dux Ecosmart Pro-Series 270L includes an intuitive tank-mounted touchscreen controller for scheduling and mode selection.

This allows the system to be scheduled to operate during lower-cost tariff periods or during times when the home’s solar PV system may be generating excess electricity. This can help households better manage energy use and hot water recovery timing.

Control features may include:

• Tank-mounted touchscreen control

• Heating schedule management

• Mode selection

• Timer scheduling

• Operation timing for solar PV compatibility where suitable

• Operation timing for time-of-use tariff periods where suitable

• Clearer control over hot water heating behaviour

R290 Refrigerant and Proven Design

The Dux Ecosmart Pro-Series 270L uses R290 natural refrigerant, which has a low global warming potential compared with many synthetic refrigerants.

The system also uses an external wraparound copper condenser coil. This design keeps the copper away from direct contact with water and helps make the unit suitable for a broader range of water quality conditions.

The combination of R290 refrigerant, wraparound condenser technology, UV stabilised polymers, flame resistant housing and auto defrost support makes the Pro-Series 270L a strong heat pump choice for Australian conditions.

Government Incentives and STCs

The Dux Ecosmart Pro-Series 270L Heat Pump may be eligible for government incentives where requirements are met.

Dux lists the Pro-Series 270L with STC eligibility, with values depending on zone, installation year and entitlement rules. Incentive availability and value can change over time and may depend on the product model, installation location, installer requirements and program conditions.

Any rebate, STC discount or incentive should be confirmed before ordering or installation.

Common Uses

The Dux Ecosmart Pro-Series 270L can be suitable for:

• Larger family homes

• High hot water users

• Electric hot water system replacement

• Heat pump hot water upgrades

• Homes replacing a standard electric water heater

• Customers wanting fast heat pump recovery

• Homes with continuous tariffs

• Homes with time-of-use tariffs

• Homes with solar PV where heating can be scheduled to suit

• Properties needing a 270L heat pump hot water system

• Supply-only orders where a licensed installer is already arranged

• Supply and install orders in selected Brisbane and Gold Coast areas

Suitability depends on household size, hot water usage, tariff setup, installation location, airflow, drainage, plumbing condition, electrical supply and compliance requirements.

Why Order From Installed Today?

Installed Today gives customers a simple way to order the Dux Ecosmart Pro-Series 270L Heat Pump Hot Water System as either a product-only purchase or a supply and install package in selected Brisbane and Gold Coast service areas.

You can compare the unit-only price, check the installed-from price, complete the installation compatibility check and select matching installation add-ons before checkout.

Why customers choose Installed Today:

• Supply only or supply and install options

• Installed-from pricing shown separately

• Compatibility check before checkout

• Valve kits and installation add-ons available online

• Brisbane and Gold Coast service area support

• Suitable for heat pump hot water replacement orders

• Clear product and installation pathway before checkout

• Practical 270L heat pump replacement option

• Product-only ordering for customers with their own licensed installer

• Supply and install pathway for selected heat pump upgrades

• Strong heat pump recovery option for larger hot water users

Frequently Asked Questions

Can I buy the Dux Ecosmart Pro-Series 270L supply only?

Yes. You can buy the Dux Ecosmart Pro-Series 270L as a supply-only product if you already have a licensed installer arranged. The unit-only price does not include installation, old system removal, disposal, valve kits, electrical work, plumbing alterations, drainage changes or compliance upgrades unless selected separately.

Can I get the Dux Ecosmart Pro-Series 270L installed in Brisbane?

Yes. Supply and install options are available in selected Brisbane service areas. Complete the installation check to confirm whether the standard heat pump installation option suits your property and whether additional add-ons may be required.

Can I get the Dux Ecosmart Pro-Series 270L installed in Gold Coast?

Yes. Selected Gold Coast service areas are available. Installation suitability depends on access, existing plumbing, electrical requirements, drainage, valve condition, airflow, clearances, compliance and selected add-ons.

Is installation included in the product price?

No. The main product price is the unit-only price. The installed-from price is shown separately so you can compare supply only against supply and install.

What does the installed-from price include?

The installed-from price is based on the Dux Ecosmart Pro-Series 270L unit plus the matching standard installation option. Final pricing may vary depending on valve kits, removal or disposal selections, pipework, electrical work, drainage, access, compliance and other selected add-ons.

Do I need a valve kit?

Many hot water replacements require compatible valves to meet installation and compliance requirements. The installation check helps identify whether a valve kit is recommended for your order.

How many people is the Dux Ecosmart Pro-Series 270L suitable for?

Dux lists the Ecosmart Pro-Series 270L as suitable for up to 7 people on a continuous tariff. Actual suitability can vary depending on shower length, hot water usage, tariff setup, climate and household habits.

Is the Dux Ecosmart Pro-Series 270L plug-in or hardwired?

The Dux Ecosmart Pro-Series 270L is available in hardwired and plug-in model options. The correct option depends on the product variant selected and the existing electrical setup.

What model numbers are available for the Dux Ecosmart Pro-Series 270L?

Dux lists the Ecosmart Pro-Series 270L model numbers as 270DHB36 and 270DHB36P.

What refrigerant does the Dux Ecosmart Pro-Series 270L use?

The Dux Ecosmart Pro-Series 270L uses R290 natural refrigerant, which has a low global warming potential compared with many synthetic refrigerants.

What is the COP of the Dux Ecosmart Pro-Series 270L?

The Dux Ecosmart Pro-Series 270L is listed with a COP of 4.7 under stated test conditions.

How fast does the Dux Ecosmart Pro-Series 270L recover?

Dux states the Pro-Series 270L can heat up to 77 litres of hot water per hour using the heat pump under stated conditions and can heat a full tank in around 3.5 hours.

What is the warranty on the Dux Ecosmart Pro-Series 270L?

Dux lists the Pro-Series 270L with a 5-year tank and refrigeration components warranty including labour, plus 1-year other components parts and labour warranty, subject to Dux warranty terms and conditions.

Is the Dux Ecosmart Pro-Series 270L eligible for STCs or rebates?

The Dux Ecosmart Pro-Series 270L may be eligible for government incentives where requirements are met. Eligibility and value can vary depending on location, installation year, program rules and product model.

Is the Dux Ecosmart Pro-Series 270L good for replacing an electric hot water system?

Yes. The Dux Ecosmart Pro-Series 270L is designed as a high-efficiency heat pump alternative to a standard electric water heater. It can be a strong replacement option where the property has suitable space, airflow, drainage, electrical supply and household hot water demand.

Can the Dux Ecosmart Pro-Series 270L work with solar PV?

Yes. The Pro-Series 270L can be scheduled to operate during periods when solar PV generation may be available, depending on the home’s setup, tariff and installation conditions.

What is the difference between the Dux Ecosmart 285L and the Ecosmart Pro-Series 270L?

The Ecosmart 285L is part of the standard Ecosmart heat pump range, while the Ecosmart Pro-Series 270L is designed for high efficiency and stronger recovery performance. The Pro-Series 270L includes a powerful compressor, 77 L/hr heat pump recovery under stated conditions and a 270L tank capacity.

Tempering Valve and Element Information

*Element size information:
All electric hot water units are supplied as standard with a 3.6kW element unless otherwise stated on the product page, invoice, or order confirmation.

If a different element configuration is requested, such as 1.8kW or 2.4kW, the hot water unit may still arrive with the standard 3.6kW element fitted from the manufacturer. The requested 1.8kW or 2.4kW element will be supplied separately with the order for installation by a suitably licensed electrical contractor or licensed electrical licence holder.

Any element changeover, electrical connection, disconnection, wiring, testing, or modification must be carried out by a licensed electrical contractor or licensed electrical licence holder. Elements must not be changed, connected, modified, or tested by an unlicensed person.

Alternative elements supplied for non-standard configurations may be generic replacement elements and may not be the same brand as the hot water unit unless specifically stated. Generic elements are supplied to suit the requested element size and electrical configuration, but final suitability must be checked by the licensed installer before installation.

1.8kW and 2.4kW elements supplied separately with a hot water unit include a 12-month supply-only parts warranty from the date of purchase, provided the element has been correctly installed by a licensed electrical contractor or licensed electrical licence holder and used under normal operating conditions.

This element warranty covers the replacement supply of the element only. It does not include labour, call-out fees, electrical work, plumbing work, fault finding, removal, reinstallation, testing, travel, downtime, damage caused by incorrect installation, or any other associated costs. Warranty may be declined where the element has been incorrectly installed, dry-fired, modified, damaged, connected to incorrect voltage or wiring, affected by power issues, used in unsuitable water conditions, or installed by an unlicensed person.

Proof of purchase, installer details, electrical licence details, photos, and/or return of the faulty element may be required before a warranty claim is approved.

**Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.

A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.

If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.

If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.

Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.

It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.

Optional Installation, Organised for You

Want the product supplied and the installation organised in one simple order? On eligible products and in selected service areas, Installed Today can arrange installation through a licensed installation partner at clear, upfront install rates.

You pay Installed Today for the selected product and install package, and we pay the assigned contractor on your behalf. That means one checkout, one package summary, and a smoother process from order to installation.

Why Choose an Installed Today Install Package?

Clear upfront install pricing
Our install package builder shows the available install option and selected add-ons before checkout, so you can review the package total before placing your order.

We organise the installation
Once your order is placed, we help coordinate the installation with a licensed installation partner in your area.

No need to pay the contractor separately for the selected package
You pay Installed Today for the product and selected install package. We then pay the assigned contractor on your behalf for the included installation service.

Built for common replacement jobs
The process is designed for suitable like-for-like replacement installs where the existing setup, access and compliance requirements match the selected package.

Add-ons shown before checkout where possible
If your answers indicate that a valve kit, access add-on or other selected extra may be required, these are shown in the package before you add it to cart.

How It Works

Step 1: Choose your product
Select the hot water system you want to order, including the right size, model and kW rating where applicable.

Step 2: Build your optional install package
Answer a few quick questions about your existing system, location, access and setup.

Step 3: Review your package total
Your selected product, installation option and any selected add-ons are shown before checkout.

Step 4: Pay once through Installed Today
Complete your order online. Your payment covers the product and the selected install package shown in your cart.

Step 5: We coordinate the install
Where the job is suitable and installation is available, we assign a licensed installation partner and help organise the next steps.

Important Installation Notes

Installed Today supplies the product and helps arrange installation through licensed installation partners where available. Installation is only available on selected products and in eligible service areas.

The install package price applies to the selected installation scope shown at checkout. Final suitability still depends on site access, existing plumbing or electrical setup, valves, drainage, compliance requirements, product suitability and any extra work required.

If something outside the selected package is needed, it will be discussed before proceeding.

Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.

A Simpler Way to Buy Hot Water, Filters, Pumps and Plumbing Products

Buying a new hot water system, water filter, pump or plumbing product should be clear, simple and easy to organise.

Installed Today helps you compare products, check supply-only pricing and, where available, build an optional installation package before checkout. That means you can choose the product, review the available options and order with more confidence, without the usual back and forth just to understand the starting price.

Whether you already know exactly what you need or you are still comparing options, Installed Today gives you a clearer way to buy the right product for your home, budget and timing.

Why Customers Choose Installed Today

Supply Only or Optional Installation

Choose the product on its own, or add installation where available on selected products and in eligible service areas. This gives you the flexibility to order the way that suits you best.

Clear Pricing Before Checkout

See the product price upfront, then review available installation options and common add-ons before placing your order. You can check the package total before checkout, instead of waiting on basic pricing just to get started.

Product Details That Actually Help

Key specs, sizing details, warranty information, product features and suitability notes are shown clearly, making it easier to compare products properly before you buy.

Common Installation Add-Ons Available

Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.

Built Around Brisbane and Gold Coast Homes

Our product and installation options are selected with common Brisbane and Gold Coast homes in mind, including local water quality, access issues, plumbing layouts, replacement requirements and typical installation conditions.

One Simple Order

Add the product and selected options to cart in one order, instead of trying to organise separate suppliers, installers, parts and payments yourself.

Practical Help Before You Buy

Not sure which size, model or installation option is right? Installed Today gives you a clearer path to compare your options before you order.

Designed to Make Your Decision Easier

Installed Today is built for customers who want a faster, clearer and more convenient way to buy.

Instead of guessing what is included, waiting for basic pricing or trying to work out which extras may be needed, you can review the product, compare your options and move forward with confidence.

Choose supply only if you just need the product.

Choose an optional supplied and installed package where installation is available and you want the product and selected install options organised in one order.

Add common extras before checkout if your job needs additional parts, removal, access support or site-specific options.

It is a simpler way to organise the product, the selected extras and the parts of the job that matter most.

Important Installation Note

Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.

Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.

Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.

Fast Delivery and Install-Aligned Shipping

Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.

For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.

Delivery Options

Same Day Delivery

Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 8:00am.

Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.

Express Delivery

Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.

Standard Delivery

Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.

Free Shipping with Installation

When you select an eligible installation package, delivery is included as part of the supplied and installed order.

Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.

Fast Metro Delivery

Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.

Weather and Transport Delays

Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.

Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.

Express Delivery Refund

If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.

Order Tracking

We will send your delivery details once your order has been dispatched or scheduled.

For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.

Need Help with Delivery?

Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.