LIFE TIME WARRANTIES

The Best Warranty in Australia – Save Thousands Over 25 Years!

At Installed Today, we believe in real value, long-term savings, and unbeatable customer protection. That’s why we back our work with a Lifetime Workmanship & Extended Product Labour Warranty, covering up to 25 years—saving you thousands in potential repair costs!

💰 Here’s what you could save over time:
Average call-out cost per repair: $240–$480
Potential repairs over 25 years: 5–10 visits
Total potential savings: $2,400–$4,800+ in labour costs alone!

With Installed Today, you won’t be hit with unexpected labour costs for major repairs while your system is under warranty. Even after manufacturer warranties expire, you’ll still be covered under our service call warranty.

💡 The best part? Just keep up with basic servicing, and your warranty stays intact for the lifetime of the system. No hidden fees, no nasty surprises—just smart maintenance and long-term savings.


What’s Covered?

👉 Lifetime Workmanship Warranty – Covers any defects in our installation for as long as you own the system.

👉 Extended Product Labour Warranty – Covers all labour costs for repairs or replacements after the manufacturer’s labour coverage expires, up to the manufacturer’s product warranty.

Every product has different warranty coverage. However, as an example, if a system has a 12-year product warranty but only 1 year of manufacturer labour coverage, Installed Today will cover all labour from years 2–12 at no additional cost. Beyond the manufacturer’s product warranty (e.g., years 13–25 in this example), a service call-out fee applies, but the labour cost to complete the repair is still covered.
After year 25, standard service and repair fees apply.

👉 Applies to:

  • Hot water systems

  • Plumbing, gas, and filtration systems

  • Electrical appliances

  • Purchases made at Installed Today when installed by Installed Today

🚨 Exclusions: Labour for any refrigeration-related work on heat pumps is not covered under this warranty.


Warranty Requirements

👉 Ongoing Service & Maintenance

  • A water quality test must be completed by Installed Today at least once every five years and one month.

  • If a water quality test has not been conducted previously, it must be completed within 6 months of any product installation.

  • Any plumbing, gas, or electrical service must be completed by Installed Today within the last 24 months. This can include:

    • Tap repairs

    • Toilet installations

    • Hot water servicing

    • Gas fitting

    • Any other plumbing-related service

  • A 6-month post-installation follow-up service must be completed after installation.

  • Service schedules may be adjusted based on water quality findings, and these new timelines must be followed to maintain warranty coverage.

👉 Water Filtration Systems

  • For water filtration systems, all replacement filter cartridges must be supplied and installed by Installed Today within 13 months of the previous replacement to maintain warranty coverage.

👉 Surge Protection Requirement

  • For any installations with electric/electronic components, a whole house power surge protector must be fitted by Installed Today/Proficient Electrical

  • The surge protector must be replaced at failure or no longer than every 60 months to maintain the lifetime warranty.


What’s Not Covered?

🚫 Third-party work & unauthorized repairs – Any work completed by a non-approved contractor will void the warranty. All servicing, maintenance, and repairs must be carried out by:

  • Installed Today

  • Proficient Electrical

  • An Installed Today recommended contractor

🚫 Unauthorized third-party costs – Installed Today does not cover the costs of any unauthorized third-party inspections, servicing, repairs, or installations that the end user has engaged.

🚫 Failure to meet service requirements – Missing a required water quality test or scheduled service will permanently void the warranty.

🚫 Water filtration neglect – If filter cartridges are not replaced within 13 months, the filtration system warranty is void.

🚫 Non-original purchaser – The warranty only applies to the original purchaser and cannot be transferred.

🚫 Manufacturer product defects – This warranty does not replace the manufacturer’s standard product warranty.

🚫 Refrigeration work on heat pumps – Labour for refrigeration-related components is not covered under this warranty.

🚫 Full System Replacements – If a system experiences a total failure post-manufacturer warranty that requires complete replacement, we will cover the labour for installing a new system.


Warranty Coverage Example

Years of System Life Manufacturer Coverage Installed Today Extended Labour Warranty What You Pay
Year 1 Manufacturer covers product & labour Not applicable $0 (Covered by Manufacturer)
Years 2–12 Manufacturer covers product only Installed Today covers labour $0 (Only Pay for Parts if Needed)
Years 13–25 Manufacturer warranty expired Installed Today covers labour $0 (Only Pay for Parts if Needed)
After Year 25 No manufacturer warranty No labour coverage Pay for Labour & Parts

🔹 This is an example only. Coverage varies by product. Check the manufacturer’s warranty terms for exact product coverage.


Service & Repair Response Times

🕒 Initial Assessment (Remote) – Within 1 Business Day
Customers must send a video of the fault for our team to assess remotely.

🏠 Onsite Inspection & First Visit – Within 5 Business Days
A technician will visit your property to diagnose the issue and complete repairs if possible.

🛠 Full Repair (If Parts Are Required) – Within 2 Weeks
If parts need to be ordered, the customer is responsible for sourcing them. Installed Today covers one visit per fault. If a second visit is required to install a part, a service call-out fee applies.


How to Make a Claim

1️⃣ Call Installed Today at 1800 531 431.
2️⃣ Provide proof of water quality tests and service history.
3️⃣ Send a video of the fault for initial assessment.
4️⃣ Installed Today will schedule an onsite visit within 5 business days if required.
5️⃣ If repairs require ordering parts, a follow-up visit will be scheduled and completed within 2 weeks.


Why This Warranty is the Best Value

🔹 Save thousands over the life of your system
🔹 No hidden costs—just smart maintenance
🔹 Long-term coverage with flexible servicing schedules
🔹 Guaranteed quality workmanship for life

📞 Call Installed Today at 1800 531 431 to book your next service today!

 

From our customers

★★★★★

Sean phoned to confirm what time he would be on-site to remove and install the new Rheem Hot water cylinder. He arrived on time and set about removing the old cylinder and installing the new . He worked non stop with the installation which was completed to a very high standard. He cleaned up any mess and after loading the truck he ran through the install showing me what did what and if I had any problems to let the company know. It was good to see a conscientious tradesman at work.Thanks Sean, a great job

Gill and Malcolm Swain
Brisbane, Queensland
★★★★★

Lachlan and Sean came on time for replacing hot water system, which was booked a week ago. Both did a great job and answered my questions. I will recommend friends to use their services.

陈明
Brisbane, Queensland
★★★★★

What a great experience. Needing hot water replacement. JR Gas & Water provided quick, easy and well defined scope of works. They were quick to respond. Tradies keep me informed before, during and after the job. Sean and Mark did a great job. Workmanship excellent and the price was good. Highly recommended. JR Gas and Water set the standard for customer service. Great job, well done and highly satisfied. Enviro heat Pump is awesome.

K Hain
Brisbane, Queensland
★★★★★

I actually phoned Jared by error - I am so glad I did! - he straight away asked if he could help ! and he had a plumber on sight quickly and replaced a hot water system professional and on time

Lorraine Kerr
Brisbane, Queensland
★★★★★

Jared, Sean and Mark has done a fabulous job installing a new hot water system for me. The whole process from quote to installation took less than a week and it's painless! Thank you team for your prompt and professional work! We highly recommend JR gas and water.

FEI FENG
Brisbane, Queensland
★★★★★

Very happy with JR Gas and Water, for a new Rheem Steller hot water system installed last week. Sean the installer was very polite and friendly, professional. Owner Jarrod very professional and helpful. We have used this Company twice in two years with two properties. Many thanks.

Jacqui Kennedy
Brisbane, Queensland
★★★★★

Josh and Brandon arrived on site and explained what they were going to do. Took minimal time to do the job and explained the warranty and maintenance procedures before they left. They gave me peace of mind by stating they would return within the 10 year warranty period if any trouble occurred with the system. I found both boys to be polite and courteous and took the time at the end to show what was replaced and how to operate it. From start of the booking process at 7:30 am to the completion of the job at 3:00 pm the same day, JR Gas kept me informed of the progress of the job and the whole booking system was quick and easy. Thank you for allowing us to have hot showers tonight. I found the Gold Service to be better value than other competing Hot Water replacement services without the extras like new pipes and slab.

Bruce Prince
Brisbane, Queensland
★★★★★

Very helpful and fast service. Called in the morning and had a new hot water system installed in the afternoon. Very friendly and helpful installer.

Robert Annetts
Brisbane, Queensland
★★★★★

Best service ever ! I have been given quick response and converting gas HWU to electrical HWU including cooktops.Workdone as per mentioned. Jarred and Mark both providing alternative solution to install the units and new electrical work. Helpful and informative which giving me big relief and ready for Christmas !

Jj Cool
Brisbane, Queensland

GET THE REVIEWS STRAIGHT FROM THE HORSES MOUTH