LIFE TIME WARRANTIES
The Best Warranty in Australia – Save Thousands Over 25 Years!
At Installed Today, we believe in real value, long-term savings, and unbeatable customer protection. That’s why we back our work with a Lifetime Workmanship & Extended Product Labour Warranty, covering up to 25 years—saving you thousands in potential repair costs!
💰 Here’s what you could save over time:
Average call-out cost per repair: $240–$480
Potential repairs over 25 years: 5–10 visits
Total potential savings: $2,400–$4,800+ in labour costs alone!
With Installed Today, you won’t be hit with unexpected labour costs for major repairs while your system is under warranty. Even after manufacturer warranties expire, you’ll still be covered under our service call warranty.
💡 The best part? Just keep up with basic servicing, and your warranty stays intact for the lifetime of the system. No hidden fees, no nasty surprises—just smart maintenance and long-term savings.
What’s Covered?
👉 Lifetime Workmanship Warranty – Covers any defects in our installation for as long as you own the system.
👉 Extended Product Labour Warranty – Covers all labour costs for repairs or replacements after the manufacturer’s labour coverage expires, up to the manufacturer’s product warranty.
Every product has different warranty coverage. However, as an example, if a system has a 12-year product warranty but only 1 year of manufacturer labour coverage, Installed Today will cover all labour from years 2–12 at no additional cost. Beyond the manufacturer’s product warranty (e.g., years 13–25 in this example), a service call-out fee applies, but the labour cost to complete the repair is still covered.
After year 25, standard service and repair fees apply.
👉 Applies to:
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Hot water systems
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Plumbing, gas, and filtration systems
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Electrical appliances
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Purchases made at Installed Today when installed by Installed Today
🚨 Exclusions: Labour for any refrigeration-related work on heat pumps is not covered under this warranty.
Warranty Requirements
👉 Ongoing Service & Maintenance
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A water quality test must be completed by Installed Today at least once every five years and one month.
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If a water quality test has not been conducted previously, it must be completed within 6 months of any product installation.
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Any plumbing, gas, or electrical service must be completed by Installed Today within the last 24 months. This can include:
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Tap repairs
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Toilet installations
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Hot water servicing
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Gas fitting
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Any other plumbing-related service
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A 6-month post-installation follow-up service must be completed after installation.
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Service schedules may be adjusted based on water quality findings, and these new timelines must be followed to maintain warranty coverage.
👉 Water Filtration Systems
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For water filtration systems, all replacement filter cartridges must be supplied and installed by Installed Today within 13 months of the previous replacement to maintain warranty coverage.
👉 Surge Protection Requirement
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For any installations with electric/electronic components, a whole house power surge protector must be fitted by Installed Today/Proficient Electrical
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The surge protector must be replaced at failure or no longer than every 60 months to maintain the lifetime warranty.
What’s Not Covered?
🚫 Third-party work & unauthorized repairs – Any work completed by a non-approved contractor will void the warranty. All servicing, maintenance, and repairs must be carried out by:
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Installed Today
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Proficient Electrical
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An Installed Today recommended contractor
🚫 Unauthorized third-party costs – Installed Today does not cover the costs of any unauthorized third-party inspections, servicing, repairs, or installations that the end user has engaged.
🚫 Failure to meet service requirements – Missing a required water quality test or scheduled service will permanently void the warranty.
🚫 Water filtration neglect – If filter cartridges are not replaced within 13 months, the filtration system warranty is void.
🚫 Non-original purchaser – The warranty only applies to the original purchaser and cannot be transferred.
🚫 Manufacturer product defects – This warranty does not replace the manufacturer’s standard product warranty.
🚫 Refrigeration work on heat pumps – Labour for refrigeration-related components is not covered under this warranty.
🚫 Full System Replacements – If a system experiences a total failure post-manufacturer warranty that requires complete replacement, we will cover the labour for installing a new system.
Warranty Coverage Example
Years of System Life | Manufacturer Coverage | Installed Today Extended Labour Warranty | What You Pay |
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Year 1 | Manufacturer covers product & labour | Not applicable | $0 (Covered by Manufacturer) |
Years 2–12 | Manufacturer covers product only | Installed Today covers labour | $0 (Only Pay for Parts if Needed) |
Years 13–25 | Manufacturer warranty expired | Installed Today covers labour | $0 (Only Pay for Parts if Needed) |
After Year 25 | No manufacturer warranty | No labour coverage | Pay for Labour & Parts |
🔹 This is an example only. Coverage varies by product. Check the manufacturer’s warranty terms for exact product coverage.
Service & Repair Response Times
🕒 Initial Assessment (Remote) – Within 1 Business Day
Customers must send a video of the fault for our team to assess remotely.
🏠 Onsite Inspection & First Visit – Within 5 Business Days
A technician will visit your property to diagnose the issue and complete repairs if possible.
🛠 Full Repair (If Parts Are Required) – Within 2 Weeks
If parts need to be ordered, the customer is responsible for sourcing them. Installed Today covers one visit per fault. If a second visit is required to install a part, a service call-out fee applies.
How to Make a Claim
1️⃣ Call Installed Today at 1800 531 431.
2️⃣ Provide proof of water quality tests and service history.
3️⃣ Send a video of the fault for initial assessment.
4️⃣ Installed Today will schedule an onsite visit within 5 business days if required.
5️⃣ If repairs require ordering parts, a follow-up visit will be scheduled and completed within 2 weeks.
Why This Warranty is the Best Value
🔹 Save thousands over the life of your system
🔹 No hidden costs—just smart maintenance
🔹 Long-term coverage with flexible servicing schedules
🔹 Guaranteed quality workmanship for life
📞 Call Installed Today at 1800 531 431 to book your next service today!