AQUAMAX VE ELECTRIC STORAGE HOT WATER
AquaMAX 315L Electric Hot Water System – 991315G7 & 991315G8
The AquaMAX 315L Electric Hot Water System is a large mains-pressure electric storage water heater designed for households with substantial daily hot-water demand.
The current single-element range includes the 991315G7 with a 3.6kW element and 991315G8 with a 4.8kW element. AquaMAX publishes 315 litres of hot-water delivery, while its electric range brochure lists approximately 325 litres of physical storage capacity.
Installed Today offers the AquaMAX 315L as a supply-only water heater or with supply and installation across eligible Brisbane and Gold Coast service areas.
AquaMAX 315L at a glance: a large vitreous-enamel electric storage water heater with 315L rated hot-water delivery, approximately 325L storage capacity, 3.6kW or 4.8kW single-element options, dual-handed hot and cold connections, indoor or outdoor installation suitability, 240V single-phase operation and up to 10 years cylinder coverage for qualifying single-family domestic installations.
ABOUT THE SYSTEM
About the AquaMAX 315L VE Electric Water Heater
The AquaMAX 315L forms part of the manufacturer's vitreous-enamel electric storage range. It stores electrically heated water ready for household use and is designed as a conventional mains-pressure storage system.
AquaMAX describes the 315L as suitable for medium to large families with a high demand for hot water. Its dual-handed hot and cold water connections can also make compatible replacement installations more flexible.
This page covers the 991315 single-element models. AquaMAX separately offers 992315 twin-element models for installations requiring an upper boost element.
WHO IT SUITS
Who Is the AquaMAX 315L Best For?
Medium to Large Households
The 315L model provides substantial stored hot water for households with higher daily demand, subject to shower duration, fixture flow, appliances and tariff.
Large Electric Replacements
The AquaMAX 315L can suit replacement of a compatible larger electric storage system where the existing location, plumbing and electrical supply remain suitable.
Indoor or Outdoor Sites
AquaMAX specifies the 315L VE range for either indoor or outdoor installation when the site complies with the manufacturer's installation requirements.
PRODUCT AT A GLANCE
AquaMAX 315L Key Details
315L
Hot Water Delivery
325L
Published Storage
3.6 / 4.8kW
Element Options
10 Years
Cylinder Coverage*
*AquaMAX's current Owner's Guide specifies Year 1 coverage on all components for all installations. For a qualifying single-family domestic dwelling, the cylinder receives replacement-cylinder coverage from Years 2–10, with installation and repair labour after Year 1 being the owner's responsibility.
MODEL OPTIONS
AquaMAX 991315G7 vs 991315G8
| Feature | 991315G7 | 991315G8 |
|---|---|---|
| Hot Water Delivery | 315L | 315L |
| Element Configuration | Single element | Single element |
| Element Rating | 3.6kW | 4.8kW |
| Maximum Loading | 3600W | 4800W |
| Electrical Connection | Permanent fixed connection | Permanent fixed connection |
| Dimensions | 1640mm high × 640mm wide × 640mm deep | 1640mm high × 640mm wide × 640mm deep |
| Empty Weight | 90kg | 90kg |
The 4.8kW version has a higher electrical load and can reheat faster than the 3.6kW version, but the property's electrical circuit must be suitable for the selected model.
SINGLE VS TWIN ELEMENT
Is the AquaMAX 315L Available With Twin Elements?
Yes, but the twin-element version is a separate model family.
991315 – Single Element
The 991315G7 and 991315G8 models covered on this page use one lower heating element.
992315 – Twin Element
AquaMAX separately lists 992315G7 and 992315G8 twin-element models with a published 50L boost capacity.
Do not assume a 991315 single-element unit can provide the twin-element boost function. Confirm the exact model before ordering.
HOUSEHOLD SIZING
How Many People Is the AquaMAX 315L Suitable For?
AquaMAX's current product page publishes a maximum guide of up to 9 people and references seven-minute showers at 42°C mixed-water temperature in a moderate climate.
The manufacturer's current web page contains different tariff wording between its feature callout and specification table, so the 9-person figure should be treated as a manufacturer sizing guide rather than a guarantee for every tariff arrangement.
Actual suitability depends on shower duration, water-saving fixtures, baths, appliance use, climate and how many hours per day electricity is available for reheating.
Continuous Supply
Power is available throughout the day, allowing the heater to recover as hot water is used.
Extended Off-Peak
A longer controlled heating window may suit some households, depending on electricity-provider arrangements and daily demand.
Overnight Off-Peak
Heating is restricted to set hours, so the stored volume needs to cover demand until power becomes available again.
KEY FEATURES
Key Features of the AquaMAX 315L
Vitreous Enamel Cylinder
The steel storage cylinder is internally lined with vitreous enamel as part of the tank's corrosion-protection system.
Sacrificial Anode
A colour-coded sacrificial anode provides additional cylinder protection and must suit the property's water chemistry.
Dual-Handed Water Connections
The hot and cold water connections can be made from either side of the cylinder for compatible replacement installations.
Mains-Pressure Hot Water
AquaMAX identifies its VE electric range as mains-pressure storage water heaters for conventional household hot-water delivery.
Indoor or Outdoor Installation
The current 160L–400L Owner's Guide lists the 315L models as suitable for indoor or outdoor installation.
IP24 Protection Rating
AquaMAX's current electric range brochure publishes an IP24 protection rating for the 315L VE range.
TECHNICAL DETAILS
AquaMAX 315L Specifications
| Specification | AquaMAX 315L |
|---|---|
| Brand | AquaMAX |
| Range | VE Electric Storage |
| 3.6kW Model | 991315G7 |
| 4.8kW Model | 991315G8 |
| Element Configuration | Single element |
| Hot Water Delivery | 315L |
| Published Storage Capacity | 325L in AquaMAX electric range brochure |
| Manufacturer Household Guide | Up to 9 people under AquaMAX's stated assumptions |
| Element Ratings | 3.6kW or 4.8kW |
| Electrical Supply | 220–240V AC, 50Hz; single phase |
| Electrical Connection | Permanent fixed connection |
| Thermostat Range | 60°C–70°C |
| Factory Thermostat Setting | 70°C |
| PTR Valve Setting | 1000 kPa |
| Expansion Control Valve Setting | 850 kPa where fitted |
| Maximum Supply Pressure With ECV | 680 kPa |
| Maximum Supply Pressure Without ECV | 800 kPa |
| Hot Water Connection | Rp 3/4 |
| Cold Water Connection | Rp 3/4 |
| Relief Valve Connection | Rp 1/2 |
| Water Connections | Dual handed hot and cold; TPR fitting on left side |
| Installation | Indoor or outdoor |
| Protection Rating | IP24 |
| Empty Weight | 90kg |
| Current Product Page Shipped Weight | 96kg |
| Current Owner's Guide Cartoned Weight | 97kg |
| Single-Family Domestic Cylinder Coverage | 10 years total subject to AquaMAX warranty terms |
| All Components | Year 1 parts and labour |
AquaMAX's current product page lists 96kg shipped weight while its February 2025 Owner's Guide lists 97kg cartoned weight. The 90kg empty weight is consistent on the current product page.
DIMENSIONS
AquaMAX 315L Dimensions
1640mm
Overall Height
640mm
Published Width
640mm
Published Depth
90kg
Empty Weight
| Dimension | Measurement |
|---|---|
| Overall Height | 1640mm |
| Published Product Width | 640mm |
| Published Product Depth | 640mm |
| Hot Water Outlet Position | Approx. 1317mm in current AquaMAX technical drawing |
| Cold Water Connection Reference | Approx. 113mm / 103mm connection positions shown in AquaMAX technical drawing |
| Empty Weight | 90kg |
Allow additional space for plumbing, valves, electrical conduit and future servicing. Confirm the physical site before ordering where clearances are tight.
INSTALLATION LOCATION
Can the AquaMAX 315L Be Installed Indoors or Outdoors?
Yes. AquaMAX specifies the 315L VE electric water heater as suitable for indoor or outdoor installation.
The water heater must be installed by a qualified person and on a suitable supporting surface. It must also remain accessible for servicing.
Where leakage could cause property damage, AquaMAX requires the water heater to be installed in a compliant safe tray with appropriate drainage.
INSTALLATION REQUIREMENTS
What Is Required to Install the AquaMAX 315L?
AquaMAX states that the water heater must be installed and serviced by a qualified person and in accordance with the manufacturer's instructions and applicable plumbing and electrical requirements.
- Suitable supporting surface and installation position
- Compatible Rp 3/4 hot and cold water plumbing
- 1000 kPa temperature-pressure relief valve
- 850 kPa expansion-control valve where required
- Pressure-limiting valve where supply pressure exceeds permitted limits
- Isolation and non-return valve arrangement
- Compliant relief-valve drainage
- Safe tray and drainage where leakage could cause property damage
- Suitable delivery-temperature control where required
- 220–240V AC, 50Hz electrical supply
- Electrical circuit suitable for the selected 3.6kW or 4.8kW element
- Permanent electrical connection by a qualified person
- Switchboard isolation in accordance with applicable Wiring Rules
- RCD and additional isolation where required by the applicable installation rules
- Access for thermostat, heating element, valves and sacrificial anode
- Installation compliant with AS/NZS 3500.4 and AS/NZS 3000
WATER PRESSURE
AquaMAX 315L Water Pressure Requirements
AquaMAX specifies a 1000 kPa temperature-pressure relief valve for the 315L water heater.
Where an expansion-control valve is fitted, the specified ECV setting is 850 kPa and the maximum mains supply pressure is 680 kPa.
Without an ECV, AquaMAX publishes a maximum mains supply pressure of 800 kPa. An approved pressure-limiting valve is required where incoming supply pressure exceeds the applicable limit.
DUAL-HANDED CONNECTIONS
Left or Right-Hand Plumbing Connections
The 315L AquaMAX uses dual-handed hot and cold water connections, allowing those connections to be made from either side of the cylinder.
AquaMAX supplies plugs for the unused hot and cold connections.
The current Owner's Guide specifies that the TPR-valve fitting is on the left-hand side, so dual-handed hot and cold connections should not be interpreted as a dual-sided relief-valve connection.
ELECTRICITY TARIFF
Continuous, Extended Off-Peak or Off-Peak Power
AquaMAX states that a single-element electric water heater may be connected to off-peak, extended off-peak or continuous electricity, depending on the water-heater size and household requirements.
With overnight off-peak electricity, the heater can only reheat during the electricity provider's controlled heating hours. The tank therefore needs to store enough hot water for use between heating periods.
A continuous supply allows reheating throughout the day but may use a different electricity tariff. Confirm the available tariff and required storage capacity before installation.
THERMOSTAT
Stored Water Temperature
AquaMAX's current Owner's Guide specifies a thermostat adjustment range of 60°C to 70°C, with a factory setting of approximately 70°C.
Thermostat adjustment must be completed with the electrical supply safely isolated and by an appropriately qualified person.
Because stored water at these temperatures can cause severe scalding, suitable delivery-temperature control may be required for bathrooms and other personal-hygiene outlets.
WATER QUALITY
Vitreous Enamel Cylinder & Anode Selection
The AquaMAX 315L uses a vitreous-enamel-lined cylinder together with a sacrificial anode.
AquaMAX's current Owner's Guide states that cylinder warranty coverage depends on the water supply remaining within the manufacturer's limits and the correct colour-coded anode being fitted for the water chemistry.
The manufacturer specifies that the Total Dissolved Solids content must remain below 2500 mg/L for cylinder warranty coverage, together with correct anode selection.
MAINTENANCE
AquaMAX 315L Maintenance
Every 6 Months
AquaMAX recommends gently operating the temperature-pressure relief-valve easing lever and the expansion-control valve easing lever where one is fitted, and checking any safe-tray drain for blockage.
Major Service Every 5 Years
AquaMAX recommends a major service by qualified personnel every five years, including replacement of the TPR valve, inspection of the ECV and anode, inspection of the heating unit and checks of the water-heater connections.
AquaMAX's current warranty states that a claim may be rejected where the recommended fifth-year major service was not arranged and the fault would have been detected and corrected during that service.
WARRANTY
AquaMAX 315L Warranty
The commonly advertised 10-year cylinder warranty applies under specific AquaMAX warranty conditions and should not be interpreted as 10 years of full parts-and-labour coverage.
| Coverage | AquaMAX Warranty |
|---|---|
| All Components – All Installations | Year 1 – repair or replacement of the faulty component including labour |
| Cylinder – Qualifying Single-Family Domestic Dwelling | Years 2–10 – replacement cylinder supplied free of charge |
| Cylinder Installation / Repair Labour – Years 2–10 | Owner's responsibility |
AquaMAX's complete current warranty terms determine eligibility. Correct sizing, installation, servicing, water quality and anode selection can affect warranty coverage.
SUPPLY ONLY
Buy the AquaMAX 315L Supply Only
Choose supply only if you need the AquaMAX 315L water heater and already have appropriately qualified plumbing and electrical installation arranged.
The supply-only price covers the selected water heater itself. Installation, site-specific valves, electrical work, plumbing alterations, drainage, safe trays, base work, old-system removal and disposal are separate unless specifically included in the order.
Before ordering, confirm whether the property requires the 991315G7 3.6kW or 991315G8 4.8kW single-element model.
SUPPLY & INSTALL
AquaMAX 315L Supplied & Installed
Supply Only
Order the selected AquaMAX 315L where suitable qualified installation is already arranged.
Brisbane Installation
Eligible Brisbane customers can check available supply-and-install options for replacement of a compatible large electric storage system.
Gold Coast Installation
Eligible Gold Coast customers can also check installation options including plumbing, valves, electrical supply, drainage, access and compliance requirements.
AUSTRALIA-WIDE SUPPLY
Buy the AquaMAX 315L Across Australia
Installed Today offers supply-only ordering across supported Australian delivery areas, subject to product availability, with local supply-and-install options available in eligible Brisbane and Gold Coast locations.
Customers elsewhere can arrange compliant installation through appropriately qualified local trades.
Brisbane
Gold Coast
Sydney
Melbourne
Adelaide
Perth
BRISBANE INSTALLATION
AquaMAX 315L Installation Brisbane
Eligible Brisbane customers can order the AquaMAX 315L with a local installation option where available.
A compatible replacement is generally more straightforward where the existing installation already has suitable plumbing, relief drainage, electrical supply and physical space for the approximately 1640mm high × 640mm wide × 640mm deep water heater.
Additional work may be required for valve replacement, electrical changes, pipework, drainage, safe-tray requirements, relocation or difficult access.
GOLD COAST INSTALLATION
AquaMAX 315L Installation Gold Coast
Eligible Gold Coast customers can also check supplied-and-installed options for the AquaMAX 315L.
Before installation, confirm the required 3.6kW or 4.8kW model and check the existing electrical circuit, plumbing, water pressure, valves, drainage, supporting surface and delivery access.
WHAT MAY REQUIRE EXTRA WORK
Check These Items Before Ordering Installation
- Relocating the water heater
- Changing from a different electrical element load
- Electrical circuit or switchboard modifications
- Old, missing or non-compliant valves
- Additional hot or cold water pipework
- Pressure-limiting or expansion-control equipment
- Relief-valve drainage alterations
- Safe-tray installation or drainage
- New or modified supporting base
- Restricted delivery or service access
- Tempering or delivery-temperature compliance work
- Removal and disposal of the existing water heater
COMMON QUESTIONS
Questions About the AquaMAX 315L
What are the AquaMAX 315L single-element model numbers?
The 991315G7 uses a 3.6kW element and the 991315G8 uses a 4.8kW element.
How much hot water does the AquaMAX 315L deliver?
AquaMAX specifies 315 litres of hot-water delivery.
What is the storage capacity?
AquaMAX's electric range brochure lists approximately 325 litres of storage capacity for the 315L delivery model.
How many people is the AquaMAX 315L suitable for?
AquaMAX's current product page publishes a maximum guide of up to 9 people under its stated usage assumptions. Actual suitability depends heavily on shower duration, tariff, climate and household demand.
Are the 991315G7 and 991315G8 twin-element models?
No. Both are single-element models.
Is a twin-element AquaMAX 315L available?
Yes. AquaMAX separately lists 992315 twin-element models with a published 50L boost capacity.
What element sizes are available on the single-element models?
The 991315G7 is 3.6kW and the 991315G8 is 4.8kW.
What electrical supply does it use?
AquaMAX specifies a permanently connected 220–240V AC, 50Hz single-phase supply.
Can the AquaMAX 315L use off-peak power?
Yes. AquaMAX states that single-element systems may use off-peak, extended off-peak or continuous supply depending on system size and household requirements.
Can the AquaMAX 315L be installed outdoors?
Yes. AquaMAX lists the 315L models as suitable for indoor or outdoor installation.
Can it be installed indoors?
Yes. Where leakage could cause property damage, a compliant safe tray and drainage arrangement is required.
What are the AquaMAX 315L dimensions?
The current product page lists approximately 1640mm high × 640mm wide × 640mm deep.
How much does the AquaMAX 315L weigh?
AquaMAX lists approximately 90kg empty. Its current web page lists 96kg shipped weight while the February 2025 Owner's Guide lists approximately 97kg cartoned.
What size water connections does it use?
The hot and cold connections are Rp 3/4.
Are the connections dual handed?
Yes. The hot and cold water connections can be made from either side. The TPR-valve fitting is on the left side.
What is the PTR valve pressure?
AquaMAX specifies a 1000 kPa temperature-pressure relief valve.
What is the ECV setting?
Where an expansion-control valve is fitted, AquaMAX specifies 850 kPa.
What is the maximum mains pressure?
AquaMAX specifies 680 kPa maximum with an ECV and 800 kPa maximum without an ECV.
What is the thermostat setting?
The thermostat is adjustable from 60°C to 70°C and AquaMAX specifies a factory setting of approximately 70°C.
Does the AquaMAX 315L have an anode?
Yes. The vitreous-enamel cylinder uses a sacrificial anode, with the correct anode type depending on the water chemistry.
How often should it be maintained?
AquaMAX recommends minor relief-valve maintenance every 6 months and a major service by qualified personnel every 5 years.
What is the AquaMAX 315L warranty?
All components receive Year 1 parts-and-labour coverage. For a qualifying single-family domestic dwelling, the cylinder receives replacement-cylinder coverage through Year 10, with labour after Year 1 being the owner's responsibility.
Can I buy the AquaMAX 315L supply only?
Yes. Installed Today offers a supply-only pathway where appropriately qualified installation is already arranged.
Can Installed Today install the AquaMAX 315L?
Supply-and-install options are available in selected Brisbane and Gold Coast service areas. Final requirements depend on the selected element size, electrical circuit, plumbing, valves, drainage, access and site compliance.
WHY INSTALLED TODAY
Why Order the AquaMAX 315L From Installed Today?
Supply Only
Unit Ordering
3.6 / 4.8kW
Model Options
Australia Wide
Supported Supply
Brisbane & Gold Coast
Installation Options
Installed Today provides a clear pathway to order the AquaMAX 315L as a product-only purchase or combine it with an eligible local installation option. Confirm the required 3.6kW or 4.8kW model, household sizing, tariff, electrical supply, water pressure, valves, drainage, access and old-system removal requirements before checkout.
FINAL CHECK
Is the AquaMAX 315L Right for You?
The AquaMAX 315L is suited to households wanting a large conventional mains-pressure electric storage water heater with 315L rated hot-water delivery, dual-handed plumbing connections and a choice of 3.6kW or 4.8kW single-element heating.
Before ordering, confirm whether the property requires the 991315G7 3.6kW or 991315G8 4.8kW, whether the household demand and electricity tariff suit the system and whether the existing installation location, electrical circuit, plumbing and drainage are compatible. Choose supply only where compliant installation is already arranged, or check Installed Today's Brisbane and Gold Coast installation options.
Tempering Valve and Element Information
*Element size information:
All electric hot water units are supplied as standard with a 3.6kW element unless otherwise stated on the product page, invoice, or order confirmation.
If a different element configuration is requested, such as 1.8kW or 2.4kW, the hot water unit may still arrive with the standard 3.6kW element fitted from the manufacturer. The requested 1.8kW or 2.4kW element will be supplied separately with the order for installation by a suitably licensed electrical contractor or licensed electrical licence holder.
Any element changeover, electrical connection, disconnection, wiring, testing, or modification must be carried out by a licensed electrical contractor or licensed electrical licence holder. Elements must not be changed, connected, modified, or tested by an unlicensed person.
Alternative elements supplied for non-standard configurations may be generic replacement elements and may not be the same brand as the hot water unit unless specifically stated. Generic elements are supplied to suit the requested element size and electrical configuration, but final suitability must be checked by the licensed installer before installation.
1.8kW and 2.4kW elements supplied separately with a hot water unit include a 12-month supply-only parts warranty from the date of purchase, provided the element has been correctly installed by a licensed electrical contractor or licensed electrical licence holder and used under normal operating conditions.
This element warranty covers the replacement supply of the element only. It does not include labour, call-out fees, electrical work, plumbing work, fault finding, removal, reinstallation, testing, travel, downtime, damage caused by incorrect installation, or any other associated costs. Warranty may be declined where the element has been incorrectly installed, dry-fired, modified, damaged, connected to incorrect voltage or wiring, affected by power issues, used in unsuitable water conditions, or installed by an unlicensed person.
Proof of purchase, installer details, electrical licence details, photos, and/or return of the faulty element may be required before a warranty claim is approved.
**Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
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Whether you already know exactly what you need or you are still comparing options, Installed Today gives you a clearer way to buy the right product for your home, budget and timing.
Why Customers Choose Installed Today
Supply Only or Optional Installation
Choose the product on its own, or add installation where available on selected products and in eligible service areas. This gives you the flexibility to order the way that suits you best.
Clear Pricing Before Checkout
See the product price upfront, then review available installation options and common add-ons before placing your order. You can check the package total before checkout, instead of waiting on basic pricing just to get started.
Product Details That Actually Help
Key specs, sizing details, warranty information, product features and suitability notes are shown clearly, making it easier to compare products properly before you buy.
Common Installation Add-Ons Available
Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.
Built Around Brisbane and Gold Coast Homes
Our product and installation options are selected with common Brisbane and Gold Coast homes in mind, including local water quality, access issues, plumbing layouts, replacement requirements and typical installation conditions.
One Simple Order
Add the product and selected options to cart in one order, instead of trying to organise separate suppliers, installers, parts and payments yourself.
Practical Help Before You Buy
Not sure which size, model or installation option is right? Installed Today gives you a clearer path to compare your options before you order.
Designed to Make Your Decision Easier
Installed Today is built for customers who want a faster, clearer and more convenient way to buy.
Instead of guessing what is included, waiting for basic pricing or trying to work out which extras may be needed, you can review the product, compare your options and move forward with confidence.
Choose supply only if you just need the product.
Choose an optional supplied and installed package where installation is available and you want the product and selected install options organised in one order.
Add common extras before checkout if your job needs additional parts, removal, access support or site-specific options.
It is a simpler way to organise the product, the selected extras and the parts of the job that matter most.
Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
Fast Delivery and Install-Aligned Shipping
Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.
For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.
Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
Free Shipping with Installation
When you select an eligible installation package, delivery is included as part of the supplied and installed order.
Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.
Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
Order Tracking
We will send your delivery details once your order has been dispatched or scheduled.
For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.
Need Help with Delivery?
Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.
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