AQUAMAX 160L SQUAT VE ELECTRIC STORAGE HOT WATER
AquaMAX 160L Squat Electric Hot Water System – 9W1160G4 & 9W1160G5
The AquaMAX 160L Squat Electric Hot Water System combines 160 litres of hot-water delivery with a shorter, wider cylinder designed for installations where vertical space is restricted.
The current range includes the 9W1160G4 with a 1.8kW element and 9W1160G5 with a 2.4kW element. Both are single-element mains-pressure storage water heaters with dual-handed hot and cold connections and suitability for indoor or outdoor installation.
Installed Today offers the AquaMAX 160L Squat as a supply-only water heater or with supply and installation across eligible Brisbane and Gold Coast service areas.
AquaMAX 160L Squat at a glance: a low-profile 160L-delivery electric storage water heater measuring approximately 965mm high × 640mm wide × 680mm deep, available with 1.8kW or 2.4kW single-element heating, dual-handed water connections, 1000 kPa PTR valve setting, indoor or outdoor installation suitability and up to 10 years cylinder coverage for qualifying single-family domestic installations.
ABOUT THE SYSTEM
About the AquaMAX 160L Squat Electric Water Heater
The AquaMAX 160L Squat forms part of the manufacturer's vitreous-enamel electric storage range. Its key difference from a conventional tall 160L cylinder is its shorter, wider format.
AquaMAX specifically promotes the 160L Squat for spaces with height restrictions and describes it as bringing larger-capacity hot water to awkward installation areas.
The cylinder stores electrically heated water ready for use and operates as a conventional mains-pressure electric storage water heater.
WHY CHOOSE A SQUAT SYSTEM?
Designed for Low-Clearance Installation Spaces
At approximately 965mm high, the AquaMAX 160L Squat is considerably shorter than many standard upright storage cylinders.
Limited Vertical Space
The squat format can suit selected installations beneath structures or in areas where a conventional tall cylinder will not fit.
Awkward Replacement Sites
AquaMAX specifically identifies awkward indoor spaces and height-restricted installations as use cases for the 160L Squat.
Wider Footprint
The lower height is achieved with a wider 640mm × 680mm footprint, so width, depth and service access still need to be checked carefully.
WHO IT SUITS
Who Is the AquaMAX 160L Squat Best For?
Small to Medium Families
AquaMAX positions the 160L Squat for small to medium-sized families, subject to household water-use patterns and electricity tariff.
Low-Height Replacement Locations
It can suit replacement jobs where available floor area is reasonable but the installation has insufficient height for a conventional tall cylinder.
Indoor or Outdoor Installations
AquaMAX lists the 9W1160 models as suitable for either indoor or outdoor installation when all site and compliance requirements are met.
HOUSEHOLD SIZING
How Many People Is the AquaMAX 160L Squat Suitable For?
AquaMAX publishes a maximum guide of up to 5 people for the 160L Squat.
The current manufacturer product page contains two different tariff descriptions for that five-person guide: the feature summary refers to seven-minute showers at 42°C mixed-water temperature in a moderate climate on a time-of-use tariff, while the specification table labels the five-person figure as based on connection to a continuous tariff.
For that reason, the five-person figure should be treated as a manufacturer sizing guide rather than a guarantee for every household or tariff.
Actual suitability depends on shower duration, fixture flow rates, baths, appliance use, climate and how frequently electricity is available to reheat the cylinder.
PRODUCT AT A GLANCE
AquaMAX 160L Squat Key Details
160L
Hot Water Delivery
965mm
Overall Height
1.8 / 2.4kW
Element Options
10 Years
Cylinder Coverage*
*All components receive Year 1 parts-and-labour coverage under AquaMAX's current warranty. For a qualifying single-family domestic dwelling, the cylinder receives replacement-cylinder coverage from Years 2–10, with installation and repair labour after Year 1 being the owner's responsibility.
MODEL OPTIONS
AquaMAX 9W1160G4 vs 9W1160G5
| Feature | 9W1160G4 | 9W1160G5 |
|---|---|---|
| Hot Water Delivery | 160L | 160L |
| Element Configuration | Single element | Single element |
| Element Rating | 1.8kW | 2.4kW |
| Maximum Loading | 1800W | 2400W |
| Installation | Indoor or outdoor | Indoor or outdoor |
| Dimensions | 965mm × 640mm × 680mm | 965mm × 640mm × 680mm |
| Empty Weight | 55kg | 55kg |
The 2.4kW model has a higher electrical load and can recover faster than the 1.8kW model. Confirm the existing electrical circuit and selected model with the installer before ordering.
KEY FEATURES
Key Features of the AquaMAX 160L Squat
Low-Profile Cylinder
The 965mm height is the defining feature of the squat design and can solve selected installation-height restrictions.
Vitreous Enamel Cylinder
The steel storage cylinder is internally lined with vitreous enamel as part of its corrosion-protection system.
Sacrificial Anode Protection
A replaceable sacrificial anode provides additional cylinder protection and must be matched to the property's water chemistry.
Dual-Handed Plumbing
The hot and cold water connections can be made from either side of the cylinder to provide installation flexibility.
Mains-Pressure Operation
The AquaMAX 160L Squat is designed for direct connection to the mains water supply as a mains-pressure storage water heater.
Indoor or Outdoor
The current AquaMAX Owner's Guide specifies the 9W1160 for either indoor or outdoor installation.
TECHNICAL DETAILS
AquaMAX 160L Squat Specifications
| Specification | AquaMAX 160L Squat |
|---|---|
| Brand | AquaMAX |
| Range | VE Electric Storage |
| 1.8kW Model | 9W1160G4 |
| 2.4kW Model | 9W1160G5 |
| Element Configuration | Single element |
| Hot Water Delivery | 160L |
| Manufacturer Household Guide | Up to 5 people under AquaMAX's stated assumptions |
| Element Ratings | 1.8kW or 2.4kW |
| Electrical Supply | 220–240V AC, 50Hz |
| Electrical Connection | Permanent fixed connection |
| Thermostat Range | 60°C–70°C |
| Factory Thermostat Setting | 70°C |
| PTR Valve Setting | 1000 kPa |
| Expansion Control Valve Setting | 850 kPa where fitted |
| Maximum Supply Pressure With ECV | 680 kPa |
| Maximum Supply Pressure Without ECV | 800 kPa |
| Recommended Supply for True Mains-Pressure Operation | Greater than approximately 350 kPa |
| Hot Water Connection | Rp 3/4 |
| Cold Water Connection | Rp 3/4 |
| Relief Valve Connection | Rp 1/2 |
| Hot & Cold Connections | Dual handed |
| TPR Valve Position | Left-hand side only |
| Installation | Indoor or outdoor |
| Empty Weight | 55kg |
| Current Product Page Shipped Weight | 59kg |
| Current Owner's Guide Cartoned Weight | 63kg |
| Domestic Cylinder Coverage | 10 years total subject to AquaMAX warranty terms |
| All Components | Year 1 parts and labour |
AquaMAX's current product page lists 59kg shipped weight while the February 2025 Owner's Guide lists 63kg cartoned weight. The published empty weight is 55kg.
DIMENSIONS
AquaMAX 160L Squat Dimensions
965mm
Overall Height
640mm
Width
680mm
Depth
55kg
Empty Weight
| Dimension | Measurement |
|---|---|
| Overall Height | 965mm |
| Width | 640mm |
| Depth | 680mm |
| Hot Water Outlet Reference | 642mm |
| Cold Water Connection References | 113mm / 103mm positions shown in AquaMAX technical drawing |
| Empty Weight | 55kg |
| Owner's Guide Cartoned Weight | 63kg |
The squat cylinder saves height but requires a comparatively broad footprint. Allow additional room for pipework, valves, electrical access and future servicing rather than relying only on the tank dimensions.
DUAL-HANDED CONNECTIONS
Left or Right-Hand Hot & Cold Connections
The AquaMAX 160L Squat uses dual-handed hot and cold water connections, allowing compatible pipework to connect from either side of the cylinder.
AquaMAX supplies plugs for the unused hot and cold connections.
The TPR-valve fitting is on the left-hand side only, so the dual-handed description applies to the hot and cold connections rather than the relief-valve connection.
INSTALLATION LOCATION
Can the AquaMAX 160L Squat Be Installed Indoors or Outdoors?
Yes. AquaMAX specifies the 9W1160 models for indoor or outdoor installation.
The water heater must be installed upright on a suitable supporting surface and positioned so valves, the electrical cover, thermostat and sacrificial anode remain serviceable.
Where leakage could cause property damage, AquaMAX requires installation in a compliant safe tray with suitable drainage.
WATER PRESSURE
AquaMAX 160L Squat Water Pressure Requirements
AquaMAX specifies a 1000 kPa temperature-pressure relief valve for the 160L Squat.
Where an expansion-control valve is fitted, AquaMAX specifies an 850 kPa ECV and a maximum mains supply pressure of 680 kPa.
Without an ECV, the maximum published mains pressure is 800 kPa. Where incoming pressure exceeds the applicable limit, an approved pressure-limiting valve is required.
AquaMAX also states that supply pressure should be greater than approximately 350 kPa for true mains-pressure operation.
ELECTRICITY TARIFF
Continuous, Extended Off-Peak or Off-Peak Power
AquaMAX states that a single-element electric water heater can be connected to off-peak, extended off-peak or continuous electricity, depending on system size and household requirements.
On a controlled or off-peak supply, heating only occurs during the electricity provider's available heating periods. The stored hot water therefore needs to cover demand between those periods.
A continuous supply permits reheating throughout the day. The correct tariff arrangement should be confirmed before relying on the manufacturer's maximum household guide.
ELECTRICAL REQUIREMENTS
AquaMAX 160L Squat Electrical Installation
The AquaMAX 160L Squat must be directly connected to a 220–240V AC, 50Hz mains power supply.
The electrical circuit must suit the selected 1.8kW or 2.4kW element and include the required isolation in accordance with the applicable Wiring Rules.
AquaMAX's current installation guide requires all permanent electrical wiring to be completed by a qualified person.
THERMOSTAT
Stored Water Temperature
The AquaMAX thermostat is tradesperson adjustable between approximately 60°C and 70°C and is factory set to approximately 70°C.
Stored water at these temperatures can cause severe scalding. Suitable temperature-limiting equipment may therefore be required for bathrooms and other personal-hygiene fixtures.
Thermostat adjustments must be completed by a licensed electrical worker with the electrical supply safely isolated.
INSTALLATION REQUIREMENTS
What Is Required to Install the AquaMAX 160L Squat?
AquaMAX states that the water heater must be installed and serviced by a qualified person in accordance with its current installation instructions and applicable plumbing and electrical requirements.
- Suitable level and stable supporting surface
- Enough floor area for the 640mm × 680mm footprint
- Compatible Rp 3/4 hot and cold water pipework
- 1000 kPa temperature-pressure relief valve
- 850 kPa expansion-control valve where required
- Pressure limiting where incoming supply pressure requires it
- Isolation and non-return valve arrangement
- Compliant relief-valve drainage
- Safe tray and drainage where leakage could cause property damage
- Suitable delivery-temperature control where required
- 220–240V AC, 50Hz electrical supply
- Electrical circuit matched to the selected 1.8kW or 2.4kW element
- Permanent electrical connection
- Required switchboard and local electrical isolation
- Access to thermostat, element, valves and sacrificial anode
- Installation compliant with AS/NZS 3500.4 and AS/NZS 3000
CYLINDER PROTECTION
Vitreous Enamel & Sacrificial Anode Protection
The AquaMAX 160L Squat uses a vitreous-enamel-lined steel storage cylinder together with a sacrificial anode.
The anode gradually deteriorates while helping protect the cylinder. AquaMAX uses different colour-coded anodes according to the water supply's Total Dissolved Solids level.
The current AquaMAX warranty specifies that the cylinder warranty applies where the water has a TDS level below 2500 mg/L and the correct colour-coded anode is fitted for the water supply.
ANODE SELECTION
Water Quality Matters
AquaMAX's current Owner's Guide uses colour-coded sacrificial anodes according to water chemistry.
The standard anode should not automatically be assumed suitable for every bore, tank, softened, desalinated or high-mineral water supply.
AquaMAX specifically warns that using the incorrect anode can shorten cylinder life and affect warranty coverage. Unusual water supplies should therefore be assessed before installation.
MAINTENANCE
AquaMAX 160L Squat Maintenance
Every 6 Months
AquaMAX recommends gently operating the temperature-pressure relief-valve easing lever and the expansion-control-valve easing lever where fitted, and checking any safe-tray drain for blockage.
Major Service Every 5 Years
AquaMAX recommends a major service by qualified personnel every five years, including replacement of the TPR valve, inspection of the ECV and sacrificial anode, heating-unit checks and inspection of connections.
For certain variable, softened, desalinated or mixed water supplies, AquaMAX specifies more frequent anode inspection. The correct schedule should follow the current Owner's Guide and actual water conditions.
WARRANTY
AquaMAX 160L Squat Warranty
The advertised 10-year cylinder warranty should not be interpreted as 10 years of complete parts-and-labour coverage.
| Coverage | AquaMAX Warranty |
|---|---|
| All Components – All Installations | Year 1 – repair or replacement of the faulty component including labour |
| Cylinder – Qualifying Single-Family Domestic Dwelling | Years 2–10 – replacement cylinder supplied free of charge |
| Installation & Repair Labour – Years 2–10 | Owner's responsibility |
AquaMAX's warranty also requires correct sizing, installation, maintenance, water quality and anode selection. The current warranty permits a claim to be rejected where the recommended fifth-year major service was not arranged and the relevant fault would have been detected and rectified during that service.
SUPPLY ONLY
Buy the AquaMAX 160L Squat Supply Only
Choose supply only if you require the AquaMAX 160L Squat and already have appropriately qualified plumbing and electrical installation arranged.
The supply-only price covers the selected water heater itself. Installation, site-specific valves, electrical work, plumbing alterations, drainage, safe trays, supporting-base work, old-system removal and disposal are separate unless specifically included in the order.
Before ordering, confirm whether the property requires the 9W1160G4 1.8kW or 9W1160G5 2.4kW configuration.
SUPPLY & INSTALL
AquaMAX 160L Squat Supplied & Installed
Supply Only
Order the selected AquaMAX 160L Squat where suitable qualified plumbing and electrical installation is already arranged.
Brisbane Installation
Eligible Brisbane customers can check supply-and-install options for replacement of a compatible electric storage water heater in a low-clearance installation position.
Gold Coast Installation
Eligible Gold Coast customers can also check installation options including dimensions, plumbing, valves, electrical supply, drainage, access and compliance requirements.
AUSTRALIA-WIDE SUPPLY
Buy the AquaMAX 160L Squat Across Australia
Installed Today offers supply-only ordering across supported Australian delivery areas, subject to product availability, with local supply-and-install options available in eligible Brisbane and Gold Coast locations.
Customers elsewhere can arrange compliant installation through appropriately qualified local trades.
Brisbane
Gold Coast
Sydney
Melbourne
Adelaide
Perth
BRISBANE INSTALLATION
AquaMAX 160L Squat Installation Brisbane
Eligible Brisbane customers can order the AquaMAX 160L Squat with a local installation option where available.
The squat configuration can be particularly useful where installation height is restricted, but the location still needs enough width and depth for the approximately 640mm × 680mm footprint, plus plumbing and service access.
Additional work may be required for valve replacement, electrical changes, pipework, drainage, safe-tray requirements, supporting-base work, relocation or difficult access.
GOLD COAST INSTALLATION
AquaMAX 160L Squat Installation Gold Coast
Eligible Gold Coast customers can also check supplied-and-installed options for the AquaMAX 160L Squat.
Before installation, confirm the required 1.8kW or 2.4kW model and check the available floor area, height clearance, existing electrical circuit, plumbing, water pressure, valves, drainage and delivery access.
WHAT MAY REQUIRE EXTRA WORK
Check These Items Before Ordering Installation
- Relocating the water heater
- Insufficient width or depth despite adequate height
- Changing electrical element load
- Electrical circuit or switchboard modifications
- Old, missing or non-compliant valves
- Additional hot or cold water pipework
- Pressure-limiting or expansion-control equipment
- PTR or ECV drainage alterations
- Safe-tray installation or drainage work
- New or modified supporting base
- Restricted delivery or servicing access
- Tempering or delivery-temperature compliance work
- Removal and disposal of the existing water heater
COMMON QUESTIONS
Questions About the AquaMAX 160L Squat
What are the AquaMAX 160L Squat model numbers?
The current models are the 9W1160G4 and 9W1160G5.
How much hot water does the AquaMAX 160L Squat deliver?
AquaMAX specifies 160 litres of hot-water delivery.
How many people is the AquaMAX 160L Squat suitable for?
AquaMAX publishes a maximum guide of up to 5 people. Its current product page contains differing tariff wording for this figure, so actual suitability should be assessed from household use and electricity availability.
Why is it called a squat water heater?
The cylinder is shorter and wider than a conventional upright unit. The AquaMAX 160L Squat is approximately 965mm high × 640mm wide × 680mm deep.
What element sizes are available?
The 9W1160G4 uses a 1.8kW element and the 9W1160G5 uses a 2.4kW element.
Is the AquaMAX 160L Squat twin element?
No. Both current 9W1160 models are single-element water heaters.
Can it use off-peak electricity?
Yes. AquaMAX states that a single-element model can use off-peak, extended off-peak or continuous electricity depending on water-heater size and household requirements.
Can the AquaMAX 160L Squat be installed outdoors?
Yes. AquaMAX specifies the model as suitable for indoor or outdoor installation.
Can it be installed indoors?
Yes. Where leakage could cause property damage, a compliant safe tray and drainage arrangement is required.
What are the AquaMAX 160L Squat dimensions?
The current manufacturer specifications list approximately 965mm high × 640mm wide × 680mm deep.
How much does the AquaMAX 160L Squat weigh?
AquaMAX lists approximately 55kg empty. Its current product page lists 59kg shipped while the February 2025 Owner's Guide lists 63kg cartoned.
What water connections does it use?
The hot and cold water connections are Rp 3/4.
Are the water connections dual handed?
Yes. The hot and cold connections can be made from either side. The TPR-valve fitting is on the left-hand side only.
What is the PTR valve setting?
AquaMAX specifies a 1000 kPa temperature-pressure relief valve.
What is the ECV setting?
Where an expansion-control valve is fitted, AquaMAX specifies 850 kPa.
What is the maximum mains pressure?
AquaMAX specifies 680 kPa maximum with an ECV and 800 kPa maximum without an ECV.
What pressure is needed for mains-pressure operation?
AquaMAX states that supply pressure should be greater than approximately 350 kPa for true mains-pressure operation.
What electrical supply does it require?
The water heater requires a direct 220–240V AC, 50Hz mains connection, with the electrical circuit matched to the selected element rating.
What is the thermostat range?
The thermostat is tradesperson adjustable from approximately 60°C to 70°C and is factory set at approximately 70°C.
Does the AquaMAX 160L Squat have an anode?
Yes. The vitreous-enamel cylinder uses a sacrificial anode, with AquaMAX specifying different colour-coded anodes according to water chemistry.
How often should it be maintained?
AquaMAX recommends minor relief-valve maintenance every six months and a major service by qualified personnel every five years.
What is the AquaMAX 160L Squat warranty?
All components receive Year 1 parts-and-labour coverage. For a qualifying single-family domestic dwelling, replacement-cylinder coverage continues through Year 10, with installation and repair labour after Year 1 being the owner's responsibility.
Can I buy the AquaMAX 160L Squat supply only?
Yes. Installed Today offers a supply-only pathway where appropriately qualified installation is already arranged.
Can Installed Today install the AquaMAX 160L Squat?
Supply-and-install options are available in selected Brisbane and Gold Coast service areas. Final requirements depend on available dimensions, electrical supply, plumbing, valves, drainage, access and applicable site compliance.
WHY INSTALLED TODAY
Why Order the AquaMAX 160L Squat From Installed Today?
Supply Only
Unit Ordering
1.8 / 2.4kW
Model Options
Australia Wide
Supported Supply
Brisbane & Gold Coast
Installation Options
Installed Today provides a clear pathway to order the AquaMAX 160L Squat as a product-only purchase or combine it with an eligible local installation option. Confirm the selected element rating, household demand, electricity tariff, available height and footprint, electrical supply, water pressure, valves, drainage and old-system removal requirements before checkout.
FINAL CHECK
Is the AquaMAX 160L Squat Right for You?
The AquaMAX 160L Squat is suited to households needing a conventional mains-pressure electric storage water heater where vertical installation space is limited. Its 965mm height, 160L hot-water delivery, dual-handed hot and cold connections and 1.8kW or 2.4kW element options make it particularly relevant to selected low-clearance replacement installations.
Before ordering, confirm whether the property requires the 9W1160G4 1.8kW or 9W1160G5 2.4kW, ensure the 640mm × 680mm footprint fits the available space and check the electricity tariff, plumbing, drainage, water pressure and electrical circuit. Choose supply only where compliant installation is already arranged, or check Installed Today's Brisbane and Gold Coast installation options.
Tempering Valve and Element Information
*Element size information:
All electric hot water units are supplied as standard with a 3.6kW element unless otherwise stated on the product page, invoice, or order confirmation.
If a different element configuration is requested, such as 1.8kW or 2.4kW, the hot water unit may still arrive with the standard 3.6kW element fitted from the manufacturer. The requested 1.8kW or 2.4kW element will be supplied separately with the order for installation by a suitably licensed electrical contractor or licensed electrical licence holder.
Any element changeover, electrical connection, disconnection, wiring, testing, or modification must be carried out by a licensed electrical contractor or licensed electrical licence holder. Elements must not be changed, connected, modified, or tested by an unlicensed person.
Alternative elements supplied for non-standard configurations may be generic replacement elements and may not be the same brand as the hot water unit unless specifically stated. Generic elements are supplied to suit the requested element size and electrical configuration, but final suitability must be checked by the licensed installer before installation.
1.8kW and 2.4kW elements supplied separately with a hot water unit include a 12-month supply-only parts warranty from the date of purchase, provided the element has been correctly installed by a licensed electrical contractor or licensed electrical licence holder and used under normal operating conditions.
This element warranty covers the replacement supply of the element only. It does not include labour, call-out fees, electrical work, plumbing work, fault finding, removal, reinstallation, testing, travel, downtime, damage caused by incorrect installation, or any other associated costs. Warranty may be declined where the element has been incorrectly installed, dry-fired, modified, damaged, connected to incorrect voltage or wiring, affected by power issues, used in unsuitable water conditions, or installed by an unlicensed person.
Proof of purchase, installer details, electrical licence details, photos, and/or return of the faulty element may be required before a warranty claim is approved.
**Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
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Whether you already know exactly what you need or you are still comparing options, Installed Today gives you a clearer way to buy the right product for your home, budget and timing.
Why Customers Choose Installed Today
Supply Only or Optional Installation
Choose the product on its own, or add installation where available on selected products and in eligible service areas. This gives you the flexibility to order the way that suits you best.
Clear Pricing Before Checkout
See the product price upfront, then review available installation options and common add-ons before placing your order. You can check the package total before checkout, instead of waiting on basic pricing just to get started.
Product Details That Actually Help
Key specs, sizing details, warranty information, product features and suitability notes are shown clearly, making it easier to compare products properly before you buy.
Common Installation Add-Ons Available
Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.
Built Around Brisbane and Gold Coast Homes
Our product and installation options are selected with common Brisbane and Gold Coast homes in mind, including local water quality, access issues, plumbing layouts, replacement requirements and typical installation conditions.
One Simple Order
Add the product and selected options to cart in one order, instead of trying to organise separate suppliers, installers, parts and payments yourself.
Practical Help Before You Buy
Not sure which size, model or installation option is right? Installed Today gives you a clearer path to compare your options before you order.
Designed to Make Your Decision Easier
Installed Today is built for customers who want a faster, clearer and more convenient way to buy.
Instead of guessing what is included, waiting for basic pricing or trying to work out which extras may be needed, you can review the product, compare your options and move forward with confidence.
Choose supply only if you just need the product.
Choose an optional supplied and installed package where installation is available and you want the product and selected install options organised in one order.
Add common extras before checkout if your job needs additional parts, removal, access support or site-specific options.
It is a simpler way to organise the product, the selected extras and the parts of the job that matter most.
Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
Fast Delivery and Install-Aligned Shipping
Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.
For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.
Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
Free Shipping with Installation
When you select an eligible installation package, delivery is included as part of the supplied and installed order.
Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.
Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
Order Tracking
We will send your delivery details once your order has been dispatched or scheduled.
For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.
Need Help with Delivery?
Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.
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