Dux Ecosmart 285L Heat Pump Hot Water System
The Dux Ecosmart 285L Heat Pump Hot Water System is an Australian designed and manufactured heat pump built for family households wanting to reduce water heating energy use while retaining substantial stored hot water capacity.
With R290 refrigerant, a patented dual-wall heating coil, Wi-Fi enabled touchscreen control, Smart Life App connectivity, Eco, Boost and Holiday modes, active defrost and separate hardwired and plug-in configurations, the Ecosmart 285L is designed as a modern alternative to conventional electric storage hot water.
Installed Today offers the Dux Ecosmart 285L as a supply-only heat pump hot water system or with supplied-and-installed options across selected Brisbane and Gold Coast service areas, where available.
What Does the Dux Ecosmart 285L Do?
The Dux Ecosmart uses heat from the surrounding air to heat water stored inside its cylinder.
Instead of relying primarily on direct electric resistance heating, the refrigeration system absorbs ambient heat and transfers that energy into the water using a patented dual-wall heating coil.
An integrated electric element provides additional heating support during very low ambient conditions and for single-shot Boost operation.
Who Is the Dux Ecosmart 285L Best For?
Larger Family Households
Dux positions the 285L model for larger families and homes with higher daily hot water requirements.
Electric Hot Water Upgrades
The Ecosmart can suit selected properties replacing conventional electric storage where the new location meets heat pump airflow, drainage, electrical and service-access requirements.
Homes With Solar PV
Timer scheduling can be used to operate the heat pump during periods when excess solar PV generation may be available.
What Problems Can the Dux Ecosmart 285L Help Solve?
High Electric Water Heating Use
Heat pump technology uses ambient air energy to reduce reliance on direct electric resistance heating during normal operation.
Need for Larger Storage
The 285L model provides greater storage capacity than the smaller 200L Ecosmart for homes with stronger hot water demand.
Wanting Smarter Control
The touchscreen controller and Smart Life App provide access to operating modes, schedules, system status and stored water temperature.
Dux Ecosmart 285L Key Details
Dux's current 2026 specification sheet lists the 300DHC25 and 300DHC25P with an actual storage capacity of 287L. The product continues to be marketed as the Ecosmart 285L model.
Is the Dux Ecosmart 285L Right for My Home?
A Good Choice If...
You want a larger Australian-made heat pump with smart controls, solar-friendly scheduling, multiple operating modes and a choice of plug-in or hardwired electrical configurations.
Consider Another Option If...
Your hot water demand is lower or the property cannot provide suitable outdoor space, airflow, drainage, electrical supply, base support or service access.
Check Before Ordering
Confirm the exact electrical variant, household demand, dimensions, clearances, water pressure, drainage, local water quality, base condition and delivery access.
Is the Dux Ecosmart 285L Large Enough for My Household?
Dux positions the 285L Ecosmart for larger families and households with higher hot water demand.
The appropriate size depends on real household usage rather than tank capacity alone. Shower duration, flow rates, baths, appliances and the timing of hot water use all affect suitability.
- Number of household occupants
- Average shower duration
- Shower flow rates
- Number of bathrooms
- Bath usage
- Laundry and kitchen demand
- Timing of hot water use
- Continuous or time-of-use tariff
- Solar PV generation profile
- Expected future household demand
How Does the Dux Ecosmart 285L Work?
1. Heat Is Collected From the Air
The heat pump absorbs usable heat energy from the surrounding outdoor air.
2. Heat Is Transferred to the Water
The refrigeration circuit transfers that energy through Dux's dual-wall heating coil into the stored water.
3. Hot Water Is Stored
The heated water remains stored in the cylinder until required at household hot water outlets.
Key Features of the Dux Ecosmart 285L
Australian Designed & Manufactured
Dux manufactures the third-generation Ecosmart heat pump range in Australia for Australian homes and conditions.
Smart Life App
Wi-Fi connectivity allows compatible remote monitoring, operating-mode selection and timer scheduling through the Smart Life App.
Touchscreen Control
The tank-mounted controller allows direct access to operating modes and timer schedules without requiring the app.
R290 Refrigerant
The current 285L specification lists approximately 290 grams of R290 refrigerant.
Active Defrost
An active defrost function automatically manages ice that can form on the evaporator during colder ambient conditions.
Durable Tank Construction
Dux uses dual anodes, commercial-grade enamel, insulation, a polymer base and anti-corrosive coatings as part of the Ecosmart tank design.
Dux Ecosmart 285L Specifications
| Specification | 300DHC25 Hardwired | 300DHC25P Plug-In |
|---|---|---|
| Marketed Model Size | 285L | 285L |
| Current Listed Storage Capacity | 287L | 287L |
| Heat Pump Heating Output | 2.5 kW | 2.5 kW |
| Rated Energy Input | 2.6 kW | 2.0 kW |
| Maximum Current | 12.6 A | 10 A |
| Electric Element Rating | 1.8 kW | 1.2 kW |
| Electrical Connection | Hardwired | Plug-in model |
| Refrigerant | R290 | R290 |
| Refrigerant Charge | 290 g | 290 g |
| Net Weight | 125 kg | 125 kg |
| Maximum Refrigerant Circuit Pressure | 2600 kPa | 2600 kPa |
| Relief Valve Rating | 1000 kPa / 10 kW | 1000 kPa / 10 kW |
| Total Height | 2005 mm | 2005 mm |
| Total Diameter | 620 mm | 620 mm |
| Total Depth Including Cover | 665 mm | 665 mm |
| Cold Water Inlet Height | 200 mm | 200 mm |
| Hot Water Outlet Height | 1375 mm | 1375 mm |
These electrical and dimensional figures reflect Dux's current 2026 DHC-Series specification sheet and supersede older figures that may appear in earlier product material.
Which Dux Ecosmart 285L Model Do I Need?
300DHC25 Hardwired
The hardwired version has a listed 1.8 kW electric element, rated energy input of 2.6 kW and maximum current of 12.6 A.
300DHC25P Plug-In
The plug-in version has a listed 1.2 kW electric element, rated energy input of 2.0 kW and maximum current of 10 A.
54 L/hr Heat Pump Recovery With Boost Available
Dux publishes a 2.5 kW heat pump heating output for the Ecosmart 285L, equating to approximately 54 litres per hour at 20°C ambient temperature under its stated test conditions.
Dux states this provides a full tank of hot water in just over 5 hours under those conditions.
For single-shot Boost operation, the heat pump and electric element can operate together, with Dux publishing recovery of up to 93 L/hr at 20°C ambient temperature under stated conditions.
How Efficient Is the Dux Ecosmart 285L?
Dux publishes a COP of 4.63 for the Ecosmart 285L under its stated 20°C ambient test condition.
Dux also states that the 300DHC25 can use up to 71.6% less energy than a standard electric water heater under Australian Government-approved simulation modelling for a medium load in Zone 3 when replacing a similar-sized electric water heater.
Actual energy use and savings vary with installation location, hot water consumption, electricity tariff, incoming water temperature, operating schedule, Boost use and the system being replaced.
Wi-Fi, Touchscreen & Smart Life App Control
The Ecosmart includes a smart touchscreen controller and compatible Smart Life App connectivity.
Eco Mode
The primary operating mode heats the tank to 60°C during each heating cycle while prioritising normal heat pump operation.
Boost Mode
Boost operates the heat pump and electric element together for one heating cycle before returning the unit to Eco mode.
Holiday Mode
Holiday mode reduces normal heating when hot water is not expected to be required for an extended period while maintaining freeze protection.
The Smart Life App can also be used to create multiple daily schedules, view stored water temperature, monitor system status and receive fault notifications where connectivity is available.
Can the Dux Ecosmart 285L Be Scheduled Around Solar PV?
Yes. Dux allows multiple heating schedules to be configured through the controller or Smart Life App.
This can be useful for households wanting the heat pump to operate during periods of excess solar PV generation or lower-cost time-of-use electricity.
Scheduling allows operation to be timed around solar generation; it should not be confused with a direct electrical connection to the solar inverter unless the specific installation has been designed for that arrangement.
What Refrigerant Does the Dux Ecosmart 285L Use?
The current DHC-Series specification lists the 285L model with approximately 290 grams of R290 refrigerant.
R290 is a flammable refrigerant, so refrigeration-related service work needs to be undertaken by appropriately qualified personnel.
The complete water heater should be installed, operated and serviced in accordance with Dux requirements.
Where Can the Dux Ecosmart 285L Be Installed?
Dux's current installation manual specifies the Ecosmart DHC-Series for outdoor installation.
The installation position needs suitable airflow, drainage, a stable base and service access. Dux also recommends avoiding positions near bedrooms or neighbouring bedrooms where operating sound may cause disturbance.
| Clearance | Minimum | Recommended |
|---|---|---|
| Above Unit | 300 mm | 500 mm |
| Fan Side | 500 mm | 1000 mm |
| Evaporator Side | 300 mm | 500 mm |
| Rear | 50 mm | 150 mm |
| Service Access | Check site access | 500 mm where indicated |
Allowing 500 mm above the unit also improves access for future anode replacement through the top cover.
What Is Required to Install the Dux Ecosmart 285L?
- Suitable outdoor installation position
- Stable and level supporting base
- Required airflow clearances
- Suitable condensate drainage
- Suitable hot and cold water pipework
- Correct safety and pressure-control valves
- Incoming water pressure within requirements
- PTR valve discharge drainage
- Correct hardwired or plug-in electrical arrangement
- Wi-Fi coverage where app control is required
- Accessible controller and service components
- Safe delivery and positioning access
- Suitable location away from sensitive sleeping areas where practical
- Correct anode version for local water quality where required
Will the Dux Ecosmart 285L Fit in the Existing Location?
The current 285L models are approximately 2005 mm high, 620 mm in diameter and 665 mm deep including the top cover.
The current specification lists a net weight of approximately 125 kg.
Dux notes that the 285L Ecosmart has the same tank diameter as selected Dux Proflo 250L and 315L electric storage models, which can assist in some replacement installations. Heat pump clearances and access requirements still need to be checked separately.
What Water Pressure Requirements Apply?
Dux specifies the water heater for direct connection to water supply pressures of up to 800 kPa.
If mains pressure can exceed or fluctuate beyond 800 kPa, a suitable pressure reducing valve needs to be fitted to the cold-water inlet supply.
The current specification lists a 1000 kPa / 10 kW pressure and temperature relief valve.
Does the Dux Ecosmart 285L Have a Hard Water Option?
Yes. Dux states that hard-water anode versions are available. In the current model system, an H suffix identifies a water heater fitted with the hard-water anode configuration.
Dux's warranty conditions require the hard-water version with aluminium anodes where Total Dissolved Solids are between 600 mg/L and 2500 mg/L. Additional water chemistry limits also apply under the manufacturer's warranty conditions.
The correct anode configuration should therefore be selected according to the property's actual water quality rather than assuming the standard model is suitable everywhere.
Does the Dux Ecosmart 285L Need Condensate Drainage?
Yes. Heat pump operation produces condensate in a similar way to an air conditioner.
The installation location must provide suitable condensate drainage as well as compliant drainage from the hot water system's safety valves.
Additional drainage work may be required if the existing hot water position does not already provide an appropriate discharge point.
Can the Dux Ecosmart 285L Replace an Electric Storage Water Heater?
The Ecosmart 285L is specifically positioned by Dux as an energy-efficient alternative to conventional electric storage and may suit selected replacements of larger electric cylinders.
A heat pump conversion is not automatically a direct tank swap because airflow, condensate drainage, electrical supply, service access and clearances also need to be considered.
250L or 315L Dux Proflo Replacement
The Ecosmart 285L shares the same nominal tank diameter as selected Dux Proflo 250L and 315L electric storage models.
Changing Technology
Moving from resistance electric storage to a heat pump introduces airflow, condensate and refrigeration-system requirements.
Relocating the System
A new installation location can require additional plumbing, drainage, electrical work, base preparation and labour.
Dux Ecosmart 200L vs Ecosmart 285L
| Consideration | Ecosmart 200L | Ecosmart 285L |
|---|---|---|
| Marketed Size | 200L | 285L |
| Current Listed Storage Capacity | 202.5L | 287L |
| Total Height | 1580 mm | 2005 mm |
| Total Diameter | 620 mm | 620 mm |
| Net Weight | 90 kg | 125 kg |
| Primary Difference | Lower storage capacity for smaller demand | Greater storage for larger households |
Choose Supply Only or Supplied & Installed
Supply Only
Choose supply only if you already have suitable licensed trades arranged and simply need the correct Ecosmart model supplied.
Supplied & Installed
Eligible Brisbane and Gold Coast customers can choose a supplied-and-installed option where service coverage and site conditions allow.
Possible Additional Work
Valve replacement, electrical work, drainage, pipework changes, base preparation, relocation, old-system removal, disposal and difficult-access work may be additional depending on the property.
Choose How You Want to Order the Dux Ecosmart 285L
Supply Only
Order the selected Ecosmart model if you already have the required licensed plumbing and electrical installation arrangements in place.
Brisbane Installation
Supply and installation may be available across selected Brisbane service areas, subject to site suitability, service coverage and installation availability.
Gold Coast Installation
Supply and installation may be available across selected Gold Coast service areas, subject to site suitability, service coverage and installation availability.
Buy the Dux Ecosmart 285L Across Australia
Installed Today can offer supply-only ordering to supported Australian locations, while eligible Brisbane and Gold Coast customers may also have supplied-and-installed options available.
Dux Ecosmart 285L Supply & Installation Brisbane
The Dux Ecosmart 285L can suit Brisbane family homes, larger households and properties replacing a conventional electric storage system where the selected outdoor position provides suitable airflow, drainage, electrical supply and service access.
Before installation, the site should be checked for the exact electrical model, tank dimensions, clearances, delivery access, base condition, drainage, water pressure, valves, local water quality and old-system removal requirements.
Dux Ecosmart 285L Supply & Installation Gold Coast
Gold Coast customers may be able to order the Ecosmart 285L with installation where service coverage and site conditions allow.
The larger storage capacity, Australian manufacture and smart scheduling features can make the system relevant to family homes, investment properties and households wanting to move away from conventional electric storage.
Is the Dux Ecosmart 285L Eligible for STCs?
Dux lists the Ecosmart range as eligible for Small-scale Technology Certificates where current scheme and installation requirements are met.
STC quantities vary by installation zone and year and reduce over time, so the applicable entitlement should be confirmed for the actual installation.
Other state-based incentives may also apply where current eligibility requirements are met.
Questions About the Dux Ecosmart 285L
Can I Buy the Dux Ecosmart 285L Supply Only?
Yes. Supply-only ordering is suitable if you already have the required licensed trades arranged.
Can Installed Today Install the Dux Ecosmart 285L?
Supply and installation may be available across selected Brisbane and Gold Coast service areas, subject to service coverage, site suitability and installation availability.
What Are the Model Numbers?
The current standard models are 300DHC25 for the hardwired version and 300DHC25P for the plug-in version.
Is the Tank 285L or 287L?
Dux markets the product as the Ecosmart 285L. Its current 2026 technical specification lists the actual storage capacity of the 300DHC25 and 300DHC25P as 287 litres.
Is the Dux Ecosmart 285L Made in Australia?
Yes. Dux states that the current Ecosmart heat pump range is designed and manufactured in Australia.
What Is the COP?
Dux publishes a COP of 4.63 under its stated test condition.
What Is the Heat Pump Output?
The listed heat pump heating output is approximately 2.5 kW.
How Fast Does It Recover?
Dux publishes approximately 54 L/hr heat pump recovery at 20°C ambient temperature. Single-shot Boost can increase recovery to approximately 93 L/hr under stated conditions.
How Much Energy Can It Save?
Dux publishes energy savings of up to 71.6% for the 300DHC25 under its stated Zone 3 modelling assumptions when replacing a similar-sized electric water heater. Actual savings vary.
What Refrigerant Does It Use?
The current specification lists R290 refrigerant with a charge of approximately 290 grams for the 285L models.
Does It Have Wi-Fi?
Yes. The heat pump can connect to the Smart Life App where suitable Wi-Fi coverage is available at the installation location.
What Operating Modes Does It Have?
The main operating modes are Eco, Boost and Holiday. A Rescue function is also available through the app for temporary element operation in the event of a heat pump system failure.
Can It Be Scheduled Around Solar PV?
Yes. Multiple daily schedules can be configured to help align water heating with periods of available solar PV generation or lower-cost time-of-use tariffs.
Is It Plug-In or Hardwired?
Both configurations are available. The 300DHC25 is hardwired, while the 300DHC25P is the plug-in version.
What Size Is the Electric Element?
The current 2026 specification lists a 1.8 kW element in the hardwired 300DHC25 and a 1.2 kW element in the plug-in 300DHC25P.
What Is the Maximum Current?
The hardwired model is listed at a maximum current of 12.6 A, while the plug-in model is listed at 10 A.
Can It Be Installed Indoors?
Dux's current installation manual specifies the DHC-Series heat pump for outdoor installation.
What Clearances Are Required?
Dux specifies minimum clearances of 300 mm above, 500 mm on the fan side, 300 mm on the evaporator side and 50 mm at the rear. Additional service clearance is recommended.
What Are the Dimensions?
The current specification lists approximately 2005 mm high x 620 mm diameter x 665 mm total depth including the cover.
How Much Does It Weigh?
The current listed net weight is approximately 125 kg.
What Is the Maximum Water Pressure?
Dux specifies direct connection to water supply pressures of up to 800 kPa. A suitable pressure reducing valve is required where mains pressure can exceed that figure.
What Is the PTR Valve Rating?
The current specification lists a 1000 kPa / 10 kW pressure and temperature relief valve.
Does It Have Active Defrost?
Yes. The Ecosmart uses an active defrost function to manage ice formation on the evaporator during colder ambient conditions.
Does It Need Condensate Drainage?
Yes. Heat pump operation produces condensate, so a suitable drainage arrangement is required.
Is There a Hard Water Version?
Yes. Dux states that hard-water anode versions are available, with an H suffix identifying the hard-water configuration.
Can It Replace a Dux Proflo Electric Water Heater?
The 285L Ecosmart has the same nominal tank diameter as selected Dux Proflo 250L and 315L electric models, but heat pump clearances, drainage and electrical requirements still need to be checked.
Is It Eligible for STCs?
Yes, where current Small-scale Renewable Energy Scheme and installation requirements are met.
Dux Ecosmart 285L Warranty
For a single-family dwelling, Dux's current warranty table lists 7 years parts warranty on the inner storage cylinder with 3 years labour, 3 years parts and labour on heat pump components, and 1 year parts and labour on other components.
Heat pump components include items such as the controller, compressor, condenser, expansion valve, heat exchanger, evaporator and associated pipework. Other components include items such as sensors, thermostat, PTR valve, electric heating elements and anodes.
Water chemistry, installation, power supply, pressure and other warranty conditions apply. The correct hard-water anode version must be used where required by Dux's water-quality limits.
Why Order the Dux Ecosmart 285L From Installed Today?
Supply-Only Ordering
Suitable for customers who already have the required licensed trades arranged and simply need the correct Ecosmart model supplied.
Installation Options
Eligible Brisbane and Gold Coast customers can check available supplied-and-installed options for the Dux Ecosmart 285L.
Clear Installation Add-Ons
Valve work, electrical requirements, drainage, pipework changes, removal, disposal and other installation requirements can be separated from the unit price where applicable.
Is the Dux Ecosmart 285L Right for You?
The Dux Ecosmart 285L is primarily suited to larger households wanting substantial stored hot water, Australian-made construction, smart Wi-Fi controls and the ability to schedule heating around household routines, solar PV generation or time-of-use tariffs.
Its key characteristics include a marketed 285L size with 287L current listed storage capacity, 2.5 kW heat pump heating output, approximately 54 L/hr heat pump recovery, COP of 4.63, R290 refrigerant, active defrost and separate hardwired and plug-in variants.
Before ordering, confirm whether you need the 300DHC25 hardwired or 300DHC25P plug-in model and check household demand, electrical supply, outdoor clearances, airflow, condensate drainage, water pressure, water quality, delivery access and installation requirements. Choose supply only if your licensed trades are already arranged, or check available Brisbane and Gold Coast installation options where applicable.
Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
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Common Installation Add-Ons Available
Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.
Built Around Brisbane and Gold Coast Homes
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Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
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Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.
For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.
Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
Free Shipping with Installation
When you select an eligible installation package, delivery is included as part of the supplied and installed order.
Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.
Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
Order Tracking
We will send your delivery details once your order has been dispatched or scheduled.
For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.
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Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.