Emerald All-In-One Pro 270L E-Heater Heat Pump Hot Water System
The Emerald All-In-One Pro 270L E-Heater is an integrated heat pump hot water system designed for family households wanting efficient hot water heating together with additional electric-element backup. The residential model is EE-HWS-A1-270E.
It combines a 270-litre storage tank, R290 refrigerant, DC inverter compressor technology, built-in Wi-Fi and a 1.6kW electric heating element in one upright all-in-one unit.
Emerald's current household-size guide positions the 270L All-In-One Pro for approximately 4–5 people, although actual suitability depends on shower length, water use, baths, climate, operating schedule and household habits.
Installed Today offers the Emerald 270L E-Heater as a supply-only unit across supported Australian locations, with supply-and-install options across eligible Brisbane and Gold Coast service areas.
What Is the Emerald All-In-One Pro 270L E-Heater?
The Emerald All-In-One Pro uses heat pump technology to transfer heat from the surrounding air into the stored hot water.
Rather than relying primarily on a conventional electric resistance element, the compressor, evaporator, fan and refrigerant circuit perform most of the heating work during normal heat-pump operation.
The 270E version adds a 1.6kW electric element. This gives the system additional recovery and backup capability when required while allowing the heat pump to remain the main heating technology during normal operation.
Who Is the Emerald 270L E-Heater Best For?
4–5 Person Households
Emerald's current size guide positions the 270L All-In-One Pro for households of approximately four to five people.
Family Hot Water Demand
The 270L model provides more stored capacity than Emerald's 220L system without moving to the larger 320L tank.
Electric Storage Upgrades
It can suit homes replacing conventional electric storage where the proposed location has suitable plumbing, electrical supply, drainage, airflow and service access.
Household sizing is a manufacturer guide only. Long showers, high-flow shower heads, baths and closely grouped hot water use can materially change the required storage capacity.
Emerald 270L E-Heater Key Details
*Emerald performance figures are laboratory results based on stated test conditions of 20°C/15°C ambient and heating water from 15°C to 55°C. Actual household performance varies.
What Does the Built-In Electric Element Do?
The EE-HWS-A1-270E includes a 1.6kW electric element. The comparable EE-HWS-A1-270 does not.
The element gives the 270E additional heating support during Booster operation and provides element-only backup capability when required by the system.
Standard Mode
Standard mode uses the heat pump. Emerald lists 2.8kW heating capacity, 0.58kW rated input and a COP of 4.8 under its stated test conditions.
Booster Mode
On the E model, the heat pump and electric element can operate together when the target is 60°C or below to increase recovery speed.
Element Backup
Emerald's controller instructions provide element-only operation on E models as backup heating if the heat pump cannot operate normally.
Standard, Silent, Booster & E-Heater Modes
Standard Mode
The normal residential operating mode. Emerald locks the Standard-mode target temperature at 60°C.
Silent Mode
Runs the heat pump at reduced output for quieter operation. Emerald lists 45 dB(A) at 1 metre under its laboratory test conditions.
Booster Mode
On the E-Heater model, Booster can combine heat-pump operation with the electric element for faster recovery. The controller allows an E-model Boost target up to 70°C.
E-Heater Operation
The electric element can provide element-only heating on the E version when required by the system.
Emerald describes Silent, Booster and E-Heater functions as one-shot modes that return to Standard operation after the applicable cycle or period.
Emerald 270L E-Heater Heating & Recharge Performance
| Mode | Heating Capacity | Rated Input | COP | Recharge Rate | Sound at 1m |
|---|---|---|---|---|---|
| Standard | 2.8kW | 0.58kW | 4.8 | 58 L/hr | 49 dB(A) |
| Silent | 2.0kW | 0.44kW | 4.6 | 41 L/hr | 45 dB(A) |
| Booster | 5.2kW | 2.4kW | 4.5 | 108 L/hr | Manufacturer mode data applies |
| E-Heater | 1.6kW | 1.6kW | N/A | 33 L/hr | Element-only operation |
These figures are manufacturer laboratory results, not guaranteed performance in every climate, installation or household.
What Does a COP of 4.8 Mean?
Emerald lists a COP of 4.8 for the 270L system in Standard heat-pump mode under its stated laboratory test conditions.
COP compares the heating output produced with the electrical input used at that particular test point. It demonstrates the heat-transfer advantage of a heat pump compared with directly producing all of the heat through an electric resistance element.
The real COP will change with ambient temperature, incoming cold-water temperature, target temperature, operating mode, airflow, installation and use of the electric element.
R290 Refrigerant and DC Inverter Technology
The Emerald 270L Pro uses R290 natural refrigerant. Emerald lists R290 with a Global Warming Potential of 3.
The current manufacturer specification lists an R290 charge of 400 grams for the 270L model.
DC inverter technology allows compressor and fan output to vary rather than operating only at one fixed speed. Emerald uses this to support Standard, Silent and higher-output Booster operation.
Built-In Wi-Fi & Emerald App Control
The Emerald All-In-One Pro includes built-in Wi-Fi and supports connection to Emerald App.
Current Emerald App functionality for the heat pump includes:
- Remote on and off control
- Real-time water temperature
- Estimated tank capacity
- Heat-pump electricity-consumption information
- Boost control
- Silent-mode control
- Smart Actions
- Scheduling and automation
App features can change as Emerald updates its connected platform.
Can the Emerald 270L Be Scheduled Around Your Household?
Yes. Emerald provides timer functions through the controller and Smart Actions through Emerald App.
The onboard controller supports up to three daily on/off timer periods. This allows operation to be arranged around household routines or preferred electricity periods.
Scheduling can also be useful for households with rooftop solar that want normal heat-pump operation to occur more often during daylight generation periods.
Can the Emerald 270L Heat Pump Use Solar Power?
The system can be scheduled to operate during solar-production hours, allowing the heat pump to use household electricity while rooftop PV is generating where the property's energy balance allows.
Emerald also offers Solar Soaker, a separate Emerald App feature that can respond automatically to measured surplus solar.
How Loud Is the Emerald 270L E-Heater?
Emerald lists the 270L All-In-One Pro at 49 dB(A) at 1 metre in Standard heat-pump mode under its specified sound-test conditions.
Silent mode reduces the manufacturer-listed sound level to 45 dB(A) at 1 metre.
Actual perceived noise depends on placement, nearby walls, fences, corners, hard surfaces and the distance between the heat pump and neighbouring living or sleeping areas.
Emerald All-In-One Pro 270L E-Heater Specifications
| Specification | EE-HWS-A1-270E |
|---|---|
| Brand | Emerald |
| Range | All-In-One Hot Water Heat Pump Pro |
| Residential Model | EE-HWS-A1-270E |
| Tank Volume | 270 litres |
| Manufacturer Household Guide | Approximately 4–5 people |
| Power Supply | 220–240V / 50Hz or 60Hz / single phase |
| Operating Modes | Standard / Silent / Booster / E-Heater |
| Electric Heating Element | 1.6kW |
| Standard Heating Capacity | 2.8kW |
| Standard Rated Input | 0.58kW |
| Standard COP | 4.8 under manufacturer test conditions |
| Standard Recharge Rate | 58 L/hr |
| Standard Sound | 49 dB(A) at 1m |
| Silent Heating Capacity | 2.0kW |
| Silent Rated Input | 0.44kW |
| Silent COP | 4.6 under manufacturer test conditions |
| Silent Recharge Rate | 41 L/hr |
| Silent Sound | 45 dB(A) at 1m |
| Booster Heating Capacity | 5.2kW |
| Booster Rated Input | 2.4kW |
| Booster COP | 4.5 under manufacturer test conditions |
| Booster Recharge Rate | 108 L/hr |
| E-Heater Capacity | 1.6kW |
| E-Heater Recharge Rate | 33 L/hr |
| Manufacturer Booster Test Current | 11.3A* |
| Refrigerant | R290 |
| Refrigerant Charge | 400g |
| Compressor | DC inverter rotary compressor |
| Fan Motor | DC inverter |
| Fan Type | Axial |
| Expansion Valve | Electronic expansion valve |
| Defrost | 4-way valve |
| Inner Tank | Enamel-coated carbon steel |
| Tank Construction | 2.5mm tank wall / 3.0mm dome |
| Tank Protection | 2 magnesium anodes |
| Heat Exchanger | Microchannel |
| Outer Casing | Galvanised painted sheet metal, white |
| TPR Valve | 850 kPa |
| Standard Residential Target | 60°C |
| E-Model Boost Target Range | Up to 70°C according to current controller instructions |
| Cold Water Connection | G 3/4" female |
| Hot Water Connection | G 3/4" female |
| Current Installation Dimensions | Approximately 600mm W x 600mm D x 1884mm H |
| Packed Dimensions | Approximately 650mm x 680mm x 2014mm |
| Net Weight | 132kg |
| Gross Weight | 141kg |
| Built-In Wi-Fi | Yes |
*Emerald's specification table records 11.3A under its stated Booster-mode laboratory test. For actual electrical installation, Emerald separately states that element-equipped models can reach 15A and require a minimum 16A circuit breaker.
How Big Is the Emerald 270L E-Heater?
Emerald's current installation manual lists the 270L Pro at approximately 600mm wide x 600mm deep x 1884mm high.
The unit weighs approximately 132kg before filling with water, so access and the supporting base need to be considered before delivery.
What Electrical Supply Does the 270L E-Heater Require?
The EE-HWS-A1-270E has different electrical requirements from Emerald's equivalent non-element model because it includes the 1.6kW backup heater.
Emerald's current installation manual states that element-equipped models can reach 15A maximum operating current and the power supply must have a minimum 16A circuit breaker.
The electrical supply requires effective earthing and a compliant disconnection method in the fixed wiring.
Where Can the Emerald 270L E-Heater Be Installed?
Emerald states that the heat pump should ideally be installed outdoors. Indoor installations are possible only where the location meets the manufacturer's ventilation, R290 refrigerant and applicable Australian Standard requirements.
- Level supporting surface
- Maximum base angle of approximately 2°
- Surface capable of supporting the filled unit
- Recommended minimum 300mm vertical service space
- Unrestricted fan intake and exhaust airflow
- Suitable maintenance access
- Suitable pipe and electrical access
- Condensate drainage
- Safe separation from ignition sources
- Protection from corrosive environments
For the 270L unit, Emerald's current R290 installation requirements specify a standard indoor area of at least 47m².
Emerald also provides separate operational ventilation guidance for enclosed spaces. Where indoor air volume is below the manufacturer's recommended level, suitable cross ventilation or mechanical ventilation may be required.
Does the Emerald 270L Heat Pump Need a Drain?
Yes. Condensation is produced when the heat pump extracts energy from the surrounding air.
Emerald provides a pre-installed condensate drain connection and requires this water to be routed to the nearest suitable stormwater drain.
The condensate line needs continuous downward fall and should remain free of kinks so water can drain by gravity.
The condensate drain must remain separate from the TPR valve discharge arrangement.
Water Pressure, Tempering Valve & TPR Requirements
Emerald's current installation manual specifies a permitted filling-water pressure range of approximately 200–650 kPa.
If mains pressure exceeds 600 kPa, Emerald requires a 500 kPa pressure-limiting valve.
The system is supplied with an 850 kPa TPR valve. Its discharge must remain open to atmosphere and be installed in accordance with the manufacturer instructions and applicable plumbing requirements.
Because the unit stores water above 50°C, Emerald also requires a compliant tempering valve to control the hot-water delivery temperature.
What Is Required to Install the Emerald 270L E-Heater?
- Licensed plumber installation
- Appropriately qualified electrical work
- Minimum 16A circuit breaker for the E model
- Suitable fixed electrical disconnection
- Correct cold and hot water connections
- Tempering valve
- Non-return or isolation valve
- Pressure limiting where required
- 850 kPa TPR valve installation
- Suitable supporting base
- Airflow and service clearances
- Condensate drainage
- TPR discharge drainage
- Suitable access for the 132kg dry unit
What Should Be Checked Before Delivery?
The 270L Pro weighs approximately 132kg unpacked and 141kg packaged.
Emerald states that the system must be transported in an almost upright position and must not be tilted beyond 30 degrees.
The manufacturer also requires two-person handling of the packaged system.
Before ordering, check side access, gates, stairs, retaining walls, overhead restrictions and whether the proposed installation area can be safely reached with a large upright appliance.
Emerald 270E vs Emerald 270 Without Electric Element
| Feature | EE-HWS-A1-270E | EE-HWS-A1-270 |
|---|---|---|
| Tank Capacity | 270L | 270L |
| R290 Heat Pump | Yes | Yes |
| Electric Element | 1.6kW | No |
| Standard COP | 4.8 | 4.8 |
| Standard Recharge | 58 L/hr | 58 L/hr |
| Booster Recharge | 108 L/hr | 75 L/hr |
| Element Backup | Yes | No |
| Electrical Arrangement | Element model: electrical supply suitable for up to 15A with minimum 16A circuit breaker | Non-E model: current Emerald plug-in arrangement may reduce additional electrical work where a suitable compliant GPO exists |
Emerald All-In-One Pro 220L vs 270L vs 320L E-Heater
| Model | Emerald Size Guide | Tank | Electric Element | Standard COP* | Dry Weight |
|---|---|---|---|---|---|
| 220E | 1–3 people | 220L | 1.6kW | 4.9 | 118kg |
| 270E | 4–5 people | 270L | 1.6kW | 4.8 | 132kg |
| 320E | 5+ people | 320L | 1.6kW | 5.2 | 146kg |
*Manufacturer COP figures are measured under stated laboratory conditions and should not be read as fixed year-round efficiency figures.
Buy the Emerald 270L E-Heater Supply Only
Choose supply only if you already have appropriately licensed installation trades arranged and only require the EE-HWS-A1-270E unit supplied.
The unit-only price covers the product itself. Plumbing installation, electrical work, valve kits, pipe modifications, drainage, old-system removal, disposal, base work and other site-specific requirements are separate unless specifically included in your order.
Before ordering supply only, confirm with your installer that the site suits the current 1884mm unit height, electrical requirements, drainage, airflow, plumbing and access requirements.
Emerald 270L E-Heater Supply & Installation
Supply Only
For customers who already have the required licensed trades and simply need the Emerald 270L E-Heater supplied.
Brisbane Installation
Eligible Brisbane customers can check supplied-and-installed options together with relevant plumbing, electrical and installation add-ons.
Gold Coast Installation
Eligible Gold Coast customers can check site suitability, access, electrical requirements and available installation options before checkout.
Buy the Emerald All-In-One Pro 270L Across Australia
Installed Today offers supply-only ordering to supported Australian locations, while professional supplied-and-installed packages are available within eligible Brisbane and Gold Coast service areas.
Emerald 270L E-Heater Installation Brisbane
The Emerald 270L E-Heater can be ordered with professional installation across eligible Brisbane service areas.
The 270L format can suit family homes wanting more storage than the 220L model while retaining a smaller overall tank than the 320L version.
Before checkout, review the installation pathway for valves, electrical requirements, drainage, additional pipework, base requirements, old-system removal or disposal and any site-access work.
Emerald 270L E-Heater Installation Gold Coast
Eligible Gold Coast customers can also order the EE-HWS-A1-270E as a supplied-and-installed package.
Installation suitability depends on more than replacing a similar-sized storage tank. The proposed location needs adequate airflow and service access, suitable drainage, compliant plumbing and valves, a stable base and an electrical supply suitable for the E-Heater model.
Is the Emerald 270L E-Heater Eligible for Rebates?
Emerald lists the current All-In-One Pro models as eligible for Australian energy-efficiency incentives where applicable program conditions are satisfied.
Potential incentives can include Small-scale Technology Certificates together with relevant state-based energy-efficiency schemes.
Eligibility and certificate quantities depend on the exact model, installation location, replacement type, installation date and current program rules.
Emerald All-In-One Pro 270L Warranty
Emerald's current residential All-In-One Pro warranty separates coverage for the storage tank, system components and labour.
| Residential Warranty | Standard | Registered |
|---|---|---|
| Tank | 7 years | 8 years |
| System Components | 5 years | 5 years |
| Labour | 5 years | 5 years |
Emerald provides an additional year of residential tank warranty when the product is registered, subject to its current warranty conditions.
The current All-In-One Pro warranty period applies to the relevant manufacturer warranty structure effective from 1 July 2025. Full installation, servicing, water-quality and maintenance conditions apply.
What Maintenance Does the Emerald 270L Require?
Like any storage hot water system, the All-In-One Pro requires ongoing inspection and maintenance rather than being completely maintenance-free.
- Keep the air intake and exhaust clear
- Keep leaves and debris away from the heat-pump section
- Inspect the system periodically for leaks or damage
- Check the TPR valve every six months as directed by Emerald
- Inspect magnesium anodes periodically
- Replace degraded anodes when required
- Maintain compliant condensate drainage
- Use qualified service personnel where required
Emerald specifically notes that failure to replace the protective anode when necessary can affect tank warranty coverage.
Why Choose the Emerald 270L E-Heater?
The EE-HWS-A1-270E sits between Emerald's compact 220L and larger 320L All-In-One Pro systems, with the manufacturer's size guide positioning it for approximately four to five people.
Its 270-litre tank is paired with DC inverter heat-pump technology for normal operation, while the built-in 1.6kW element increases Booster recovery to a manufacturer-listed 108 L/hr under stated test conditions.
Built-in Wi-Fi, Emerald App integration, Silent mode, scheduling and Smart Actions add useful control for households wanting a connected heat pump hot water system.
Questions About the Emerald 270L E-Heater
What Is the Model Number?
The residential Emerald 270L E-Heater is EE-HWS-A1-270E.
How Big Is the Tank?
The system has a 270-litre water-storage capacity.
How Many People Is It Designed For?
Emerald's current household-size guide lists the 270L All-In-One Pro for approximately 4–5 people. Actual suitability depends on hot water usage.
Does the 270L E-Heater Include an Electric Element?
Yes. It includes a 1.6kW electric heating element.
What Is the Difference Between 270E and 270?
The 270E includes the electric element. The EE-HWS-A1-270 does not.
What Refrigerant Does It Use?
The system uses R290 natural refrigerant with a current manufacturer-listed charge of 400g.
What Is the Standard-Mode COP?
Emerald lists a COP of 4.8 under its stated laboratory test conditions.
What Is the Standard Recharge Rate?
The manufacturer lists 58 L/hr under its stated test conditions.
What Is the Booster Recharge Rate?
The 270E is listed at 108 L/hr in Booster mode under Emerald's specified test conditions.
How Does Booster Mode Work on the E-Heater Model?
When the target temperature is 60°C or below, Emerald states that the heat pump and electric element can operate simultaneously to heat the tank faster.
Can Booster Mode Heat Above 60°C?
The current controller instructions allow a target up to 70°C for Boost mode on element-equipped models.
What Is Silent Mode?
Silent mode lowers heat-pump output and Emerald lists approximately 45 dB(A) at 1 metre under its laboratory test conditions.
How Loud Is Standard Mode?
Emerald lists approximately 49 dB(A) at 1 metre.
Does It Have Wi-Fi?
Yes. Built-in Wi-Fi and Emerald App compatibility are part of the All-In-One Pro platform.
What Can Emerald App Show?
The app can display real-time water temperature, estimated tank capacity and heat-pump electricity-consumption information and provides compatible remote controls and Smart Actions.
Can the Heat Pump Be Scheduled?
Yes. Scheduling is available through Emerald App Smart Actions, and the onboard controller supports three timer periods.
Can It Be Scheduled Around Solar PV?
Yes. A homeowner can schedule normal heat-pump operation around expected solar-generation periods.
Does the Heat Pump Automatically Detect Excess Solar?
Not from its built-in Wi-Fi alone. Emerald's automatic Solar Soaker feature requires additional compatible Emerald smart-energy products.
What Temperature Does Standard Mode Use?
Emerald's current residential controller instructions lock Standard mode at 60°C.
Does It Need a Tempering Valve?
Yes. Emerald requires a compliant tempering valve because the system stores water above 50°C.
What Water Pressure Does It Accept?
Emerald lists a permitted filling-water range of approximately 200–650 kPa.
When Is a Pressure-Limiting Valve Required?
Emerald states that if mains pressure exceeds 600 kPa, a 500 kPa pressure-limiting valve must be installed.
Does the System Include a TPR Valve?
Yes. Emerald specifies a supplied 850 kPa TPR valve.
Does It Need Condensate Drainage?
Yes. Emerald requires the condensate connection to be routed to suitable stormwater drainage with continuous fall.
What Are the Current Dimensions?
Emerald's current installation manual lists approximately 600mm wide x 600mm deep x 1884mm high.
How Heavy Is the Unit?
Approximately 132kg unpacked and 141kg packaged.
Can It Be Installed Indoors?
Yes, where all Emerald R290, ventilation and installation requirements are met. The current manual specifies a standard indoor area of at least 47m² for the 270L model.
Can It Be Transported on Its Side?
No. Emerald requires the system to remain almost upright and not be tilted beyond 30 degrees.
What Electrical Circuit Does the 270E Need?
Emerald states that element models can reach 15A and require a minimum 16A circuit breaker, with compliant earthing and disconnection.
Is the 270E the Plug-In Version?
No. Emerald's current plug-in guidance is for its non-element models. The 270E has additional electrical requirements because it includes the 1.6kW element.
Can I Buy the Emerald 270L Supply Only?
Yes. Installed Today offers a supply-only pathway where you already have appropriately licensed trades arranged.
Can Installed Today Install It?
Supply-and-install options are available across eligible Brisbane and Gold Coast service areas, subject to site suitability.
Is the Emerald 270L Eligible for STCs or Rebates?
It may qualify for current energy-efficiency incentives where all applicable product, installation and scheme requirements are met.
What Warranty Does the 270L Pro Have?
Emerald's current residential Pro warranty provides 7 years on the tank as standard or 8 years when registered, together with 5 years on system components and labour, subject to manufacturer terms.
Why Order the Emerald 270L E-Heater From Installed Today?
Supply-Only Ordering
Order the product on its own where your licensed plumbing and electrical trades are already organised.
Installation Options
Eligible Brisbane and Gold Coast customers can check available supplied-and-installed options and relevant add-ons.
Clear Installation Pathway
Plumbing, valves, electrical supply, drainage, access, removal and site-specific requirements can be considered before the installation proceeds.
Is the Emerald All-In-One Pro 270L E-Heater Right for You?
The Emerald EE-HWS-A1-270E is primarily suited to households wanting a family-sized heat pump between Emerald's 220L and 320L options, with electric-element backup for additional recovery capability.
Its main features are the 270L tank, Emerald's 4–5 person size guide, R290 refrigerant, DC inverter technology, a 1.6kW electric element, 58 L/hr Standard recharge rate, 108 L/hr Booster recharge rate, built-in Wi-Fi and Emerald App compatibility.
The E-Heater model requires a suitable electrical supply with a minimum 16A circuit breaker, along with compliant plumbing, valves, tempering, airflow, condensate drainage, service access and a supporting base suitable for the filled system.
Choose supply only if you already have appropriately licensed installation trades arranged, or check available Brisbane and Gold Coast supply-and-install options where applicable.
Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
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Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
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Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
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Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
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