Emerald All-In-One Pro 320L E-Heater Heat Pump Hot Water System
The Emerald All-In-One Pro 320L E-Heater is a large-capacity all-in-one heat pump hot water system designed for households with higher hot water demand. The residential model is EE-HWS-A1-320E.
It combines a 320-litre storage tank, R290 refrigerant, DC inverter technology, built-in Wi-Fi and a 1.6kW electric heating element within a single integrated system.
The electric-element version provides Standard, Silent and Booster operation together with element backup. In Booster mode, the heat pump and electric element can operate together to increase hot water recovery when demand is high.
Installed Today offers the Emerald 320L E-Heater as a supply-only product across supported Australian locations, with supply-and-install options available across eligible Brisbane and Gold Coast service areas.
What Is the Emerald All-In-One Pro 320L E-Heater?
The Emerald All-In-One Pro is an integrated heat pump water heater. Rather than heating stored water primarily with a conventional electric resistance element, the heat pump extracts heat from the surrounding air and transfers that energy into the water tank.
The 320E version adds a 1.6kW electric element to the heat-pump platform. This gives the system additional heating support when quicker recovery or backup heating is required.
The heat pump, fan, compressor, tank, controls and water storage are contained in the one upright unit, so there is no separate external compressor and storage cylinder as found on a split heat pump system.
Who Is the Emerald 320L E-Heater Best For?
Larger Households
Emerald's current size guide positions the 320L All-In-One Pro for households of approximately 5 or more people.
Higher Hot Water Demand
The larger tank is relevant where a household wants more stored hot water capacity than Emerald's 220L or 270L models.
Electric Storage Replacement
The system can suit properties moving from conventional electric storage to heat pump hot water where the plumbing, drainage, airflow and electrical installation are suitable.
Manufacturer household sizing is a guide. Real demand also depends on shower length, shower flow, baths, appliance use, climate, operating schedule and household habits.
Emerald 320L E-Heater Key Details
*Manufacturer test data is based on stated laboratory conditions of 20°C/15°C ambient and heating water from 15°C to 55°C. Real-world performance varies with ambient temperature, inlet-water temperature, installation and usage.
What Does the Built-In Electric Element Do?
The EE-HWS-A1-320E includes a 1.6kW electric heating element. The equivalent EE-HWS-A1-320 model does not include this element.
On the E-Heater model, the element provides additional backup and recovery capability rather than replacing the heat pump as the primary heating method.
Standard Mode
The heat pump operates without the electric element and Emerald lists a 2.8kW heating capacity, 0.53kW rated input and COP of 5.2 under its stated test conditions.
Booster Mode
On the E-Heater model, Emerald states that the heat pump and electric element can operate together for faster recovery.
Element Backup
Emerald's current manual also describes electric-element operation as backup heating if the heat pump cannot perform normally.
Standard, Silent, Booster & E-Heater Operation
Standard Mode
The primary heat-pump operating mode. Emerald locks the residential Standard-mode target at 60°C to maximise stored hot water capacity.
Silent Mode
Reduces the system's noise signature by operating the heat pump at lower output. Emerald lists 45 dB(A) at 1 metre under its test conditions.
Booster Mode
On the 320E, the heat pump and electric element can operate together when the target temperature is 60°C or below, increasing recovery speed.
E-Heater / Element Operation
The electric element provides element-only backup operation on the E-Heater model when required by the system.
Emerald identifies Silent, Booster and E-Heater functions as one-shot operating functions that return to Standard mode after their operating cycle or applicable period.
How Quickly Can the Emerald 320L E-Heater Recover Hot Water?
| Mode | Heating Capacity | Rated Input | Recharge Rate | Sound at 1m |
|---|---|---|---|---|
| Standard | 2.8kW | 0.53kW | 58 L/hr | 49 dB(A) |
| Silent | 2.0kW | 0.40kW | 41 L/hr | 45 dB(A) |
| Booster | 5.2kW | 2.3kW | 108 L/hr | Manufacturer mode data applies |
| E-Heater | 1.6kW | 1.6kW | 33 L/hr | Element-only operation |
Recharge figures are Emerald laboratory figures under stated test conditions and should not be interpreted as guaranteed household recovery in every climate or installation.
What Does a COP of 5.2 Mean?
Emerald lists a COP of 5.2 for the 320L model in Standard heat-pump mode under its specified laboratory conditions.
COP compares heat delivered with electrical input at a particular test point. A higher COP indicates that the heat pump is transferring substantially more heat energy into the water than the electrical energy being consumed by the heat-pump components at that test condition.
COP is not a fixed year-round number. Ambient temperature, inlet-water temperature, target temperature, mode selection, installation and use of the electric element all influence real-world energy consumption.
R290 Refrigerant and DC Inverter Technology
The All-In-One Pro uses R290 natural refrigerant. Emerald lists R290 with a Global Warming Potential of 3 and uses it across the current Pro platform.
The 320L model carries an R290 charge of 450 grams.
Emerald also uses DC inverter technology for the compressor and fan. Rather than operating only at a single fixed output, inverter technology can vary compressor and fan operation to better match the heating requirement.
Built-In Wi-Fi & Emerald App Control
The All-In-One Pro includes built-in Wi-Fi and can connect to the Emerald App.
Current Emerald App functionality for the heat pump includes:
- Turn the heat pump on or off remotely
- View real-time water temperature
- View estimated tank capacity
- Monitor electricity consumption information
- Activate Boost mode
- Activate Silent mode
- Create Smart Actions
- Set operating schedules
Wi-Fi pairing requires a compatible 2.4GHz Wi-Fi network.
Can You Schedule the Emerald Heat Pump Around Your Household?
Yes. Emerald App supports Smart Actions and scheduling for compatible All-In-One heat pumps.
This can be useful for households wanting to schedule heating around off-peak electricity periods or around expected daily hot water demand.
The heat pump controller itself also supports timer functions, including multiple daily on/off periods.
Can the Emerald 320L Heat Pump Use Solar Power?
A household can schedule the heat pump to operate during daylight hours so that normal operation can coincide with rooftop solar production where appropriate.
Emerald also offers Solar Soaker, a separate Emerald App function designed to respond to measured surplus solar automatically.
How Loud Is the Emerald 320L E-Heater?
Emerald lists the 320L Pro at 49 dB(A) at 1 metre in Standard heat-pump mode under laboratory test conditions.
Silent mode lowers the manufacturer-listed sound level to 45 dB(A) at 1 metre.
Emerald also promotes the Pro range at less than approximately 39.5 dB(A) when sound is calculated at 3 metres. Installation position, walls, fences, hard surfaces and surrounding structures can affect perceived noise at a property.
Emerald All-In-One Pro 320L E-Heater Specifications
| Specification | EE-HWS-A1-320E |
|---|---|
| Brand | Emerald |
| Range | All-In-One Hot Water Heat Pump Pro |
| Residential Model | EE-HWS-A1-320E |
| Commercial Model | EE-HWS-A1-320E-1 |
| Tank Volume | 320 litres |
| Manufacturer Size Guide | Approximately 5+ people |
| Power Supply | 220–240V / 50Hz or 60Hz / single phase |
| Electric Heating Element | 1.6kW |
| Standard Heating Capacity | 2.8kW |
| Standard Rated Input | 0.53kW |
| Standard COP | 5.2 under manufacturer test conditions |
| Standard Recharge Rate | 58 L/hr |
| Standard Sound Level | 49 dB(A) at 1m |
| Silent Heating Capacity | 2.0kW |
| Silent Rated Input | 0.40kW |
| Silent COP | 5.0 under manufacturer test conditions |
| Silent Recharge Rate | 41 L/hr |
| Silent Sound Level | 45 dB(A) at 1m |
| Booster Heating Capacity | 5.2kW |
| Booster Rated Input | 2.3kW |
| Booster Recharge Rate | 108 L/hr |
| E-Heater Capacity | 1.6kW |
| E-Heater Recharge Rate | 33 L/hr |
| Maximum Current in Manufacturer Booster Test | 11.3A* |
| Refrigerant | R290 |
| Refrigerant Charge | 450g |
| Compressor | DC inverter rotary compressor |
| Fan Motor | DC inverter |
| Expansion Valve | Electronic expansion valve |
| Defrost | 4-way valve |
| Inner Tank | Carbon-steel tank with enamel coating |
| Tank Protection | 2 magnesium anodes |
| Heat Exchanger | Microchannel |
| Outer Casing | Galvanised painted sheet metal, white |
| TPR Valve | 850 kPa |
| Standard Residential Water Temperature | 60°C |
| Boost Target Range on E Model | Up to 70°C according to current controller instructions |
| Dimensions | Approximately 600mm W x 600mm D x 2105mm H |
| Net Weight | 146kg |
| Packed Weight | 154kg |
| Built-In Wi-Fi | Yes |
*Emerald's specification table records 11.3A under its Booster-mode test data. For installation design, Emerald's current installation manual states that models with an electric element can reach 15A and require a minimum 16A circuit breaker.
What Electrical Supply Does the 320L E-Heater Require?
The EE-HWS-A1-320E is the electric-element version of the All-In-One Pro and has different electrical requirements from Emerald's non-element model.
Emerald's current installation manual states that models with the electric element can reach 15 amps and that the mains supply must have a minimum 16A circuit breaker.
The electrical connection must have effective earthing, suitable circuit protection and a compliant means of disconnection in the fixed wiring.
Where Can the Emerald 320L E-Heater Be Installed?
Emerald states that the heat pump should ideally be installed outdoors. Indoor installations are possible only where the location complies with the applicable refrigerant and ventilation requirements.
- Level supporting surface capable of carrying the filled system
- Maximum installation surface angle of approximately 2°
- Recommended minimum 300mm vertical service clearance
- Unrestricted airflow around the heat pump
- Access to the rear electrical panel
- Access for future servicing and maintenance
- Suitable condensate drainage
- Protection of pipework in frost-prone conditions
- Suitable distance from ignition sources
- Installation away from corrosive environments where possible
For indoor installation of the 320L model, Emerald's current manual specifies an area of at least 43m². Smaller connected spaces have additional permanent-opening requirements.
Does a Heat Pump Hot Water System Need Drainage?
Yes. Heat pumps create condensate as heat is extracted from the surrounding air.
Emerald provides a condensate drain connection and requires the condensate line to be routed to a suitable stormwater drain. The line must continuously fall so water can drain by gravity without obstruction.
The condensate drain is separate from the temperature and pressure relief discharge pipe.
What Plumbing Valves Does the Emerald 320L Require?
Emerald's current installation manual specifies minimum and maximum filling-water pressure of approximately 200–650 kPa.
The system includes an 850 kPa TPR valve, and the installation must include the required non-return/isolation and other compliant valves applicable to the property.
If mains pressure exceeds 600 kPa, Emerald specifies installation of a 500 kPa pressure-limiting valve.
Because the heat pump stores water above 50°C, Emerald also requires a compliant tempering valve for controlled delivery temperature in accordance with applicable plumbing requirements.
What Is Required to Install the Emerald 320L E-Heater?
- Licensed plumber installation
- Qualified electrical work for the E-Heater model
- Suitable hot and cold plumbing
- Correct valve arrangement
- Tempering valve
- Suitable water pressure
- Minimum 16A circuit breaker for the element model
- Compliant electrical isolation
- Suitable supporting base
- Unrestricted airflow
- Condensate drainage
- TPR discharge arrangement
- Installation and service clearance
- Suitable access for a 146kg dry unit
What Should Be Considered Before Delivery?
The 320L model weighs approximately 146kg unpacked and 154kg packed, so site access should be checked before delivery and installation.
Emerald requires the unit to be stored and transported in an almost upright position and states that it must not be tilted more than 30 degrees.
The manufacturer also specifies two-person handling for the packaged system.
Narrow side access, stairs, retaining walls, steep gradients, overhead restrictions and inaccessible installation locations should therefore be identified before installation is booked.
Emerald 320E vs Emerald 320 Without Electric Element
| Feature | EE-HWS-A1-320E | EE-HWS-A1-320 |
|---|---|---|
| Tank Capacity | 320L | 320L |
| Heat Pump Technology | DC inverter / R290 | DC inverter / R290 |
| Electric Element | 1.6kW | No |
| Standard Recharge | 58 L/hr | 58 L/hr |
| Booster Recharge | 108 L/hr | 75 L/hr |
| Element Backup | Yes | No |
| Manufacturer Electrical Arrangement | Element model requires electrical installation suitable for up to 15A and minimum 16A breaker | Current non-E models use Emerald's pre-installed plug arrangement where the site has a suitable compliant GPO |
Emerald All-In-One Pro 220L vs 270L vs 320L E-Heater
| Model | Emerald Size Guide | Tank | Electric Element | Standard COP* | Dry Weight |
|---|---|---|---|---|---|
| 220E | 1–3 people | 220L | 1.6kW | 4.9 | 118kg |
| 270E | 4–5 people | 270L | 1.6kW | 4.8 | 132kg |
| 320E | 5+ people | 320L | 1.6kW | 5.2 | 146kg |
*COP figures are manufacturer test results under stated laboratory conditions rather than guaranteed annual efficiency figures.
Buy the Emerald 320L E-Heater Supply Only
Choose supply only if you already have appropriately licensed trades arranged and only require the Emerald EE-HWS-A1-320E unit supplied.
The product-only price covers the hot water unit itself. Installation, removal and disposal of the existing system, valves, additional electrical work, pipe alterations, drainage work, base modifications and site-specific compliance work are separate unless specifically included in the order.
Before buying supply only, confirm that your installer has checked the product dimensions, 146kg dry weight, electrical requirements, access, ventilation, drainage and plumbing requirements.
Emerald 320L E-Heater Supply & Installation
Supply Only
For customers who already have their own licensed installer and require the Emerald 320L E-Heater unit supplied.
Brisbane Installation
Eligible Brisbane customers can check supplied-and-installed options together with required plumbing, electrical and installation add-ons.
Gold Coast Installation
Eligible Gold Coast customers can check site suitability, access and available installation options before checkout.
Buy the Emerald All-In-One Pro 320L Across Australia
Installed Today offers supply-only ordering to supported Australian locations, while professional supplied-and-installed packages are available within eligible Brisbane and Gold Coast service areas.
Emerald 320L E-Heater Installation Brisbane
The Emerald 320L E-Heater can be ordered with professional installation across eligible Brisbane service areas.
The larger 320L format can suit higher-demand Brisbane households where site access, airflow, condensate drainage, plumbing and electrical requirements are appropriate.
Before checkout, review the installation pathway for any additional requirements such as valves, electrical upgrades, additional pipework, drainage changes, old-system removal or disposal and site-access work.
Emerald 320L E-Heater Installation Gold Coast
Eligible Gold Coast customers can also order the EE-HWS-A1-320E with a supplied-and-installed package.
A heat pump installation requires more than matching the old tank capacity. The proposed location must provide adequate airflow and service access, a compliant supporting surface, condensate drainage, correct plumbing valves and an electrical supply appropriate for the E-Heater model.
Is the Emerald 320L E-Heater Eligible for Rebates?
Emerald lists its All-In-One Pro heat pumps as eligible for Australian energy-efficiency incentives where the relevant program conditions are satisfied.
Potential incentives can include Small-scale Technology Certificates and applicable state-based energy-efficiency schemes.
Eligibility and certificate quantities depend on the exact product model, installation location, replacement type, installation date and current scheme rules.
Emerald All-In-One Pro 320L Warranty
Emerald's current warranty structure for the residential All-In-One Pro range applies separate warranty periods to the tank, system components and labour.
| Residential Warranty | Standard | Registered |
|---|---|---|
| Tank | 7 years | 8 years |
| System Components | 5 years | 5 years |
| Labour | 5 years | 5 years |
Emerald states that connecting the heat pump to Emerald App automatically registers the product warranty, or registration can be completed through Emerald's warranty-registration process.
Current warranty terms shown by Emerald apply to the relevant All-In-One Pro warranty period effective from 1 July 2025. Full manufacturer conditions, exclusions, servicing requirements and installation requirements apply.
Why Choose the Emerald 320L E-Heater?
The EE-HWS-A1-320E combines the largest storage capacity in Emerald's current All-In-One Pro range with its highest listed Standard-mode COP of the three tank sizes.
Its 320-litre tank is paired with DC inverter heat-pump technology for normal efficient operation, while the 1.6kW element provides additional recovery and backup capability when required.
Built-in Wi-Fi, Emerald App monitoring, Silent mode and scheduling add more control over when and how the system operates.
Questions About the Emerald 320L E-Heater
What Is the Model Number?
The residential 320L E-Heater model is EE-HWS-A1-320E.
How Big Is the Tank?
The stored-water capacity is 320 litres.
How Many People Is the 320L Model Designed For?
Emerald's current size guide lists the 320L All-In-One Pro for approximately 5+ people. Actual suitability depends on household hot water usage.
Does the 320L E-Heater Have an Electric Element?
Yes. The EE-HWS-A1-320E includes a 1.6kW electric heating element.
What Is the Difference Between 320E and 320?
The 320E includes the electric heating element. The EE-HWS-A1-320 does not.
What Refrigerant Does It Use?
The 320L Pro uses R290 natural refrigerant with a manufacturer-listed charge of 450g.
What Is the Standard-Mode COP?
Emerald lists a COP of 5.2 under its stated Standard-mode laboratory test conditions.
What Is the Standard Recharge Rate?
The manufacturer lists 58 L/hr under its stated test conditions.
How Fast Is Booster Mode?
Emerald lists a Booster recharge rate of 108 L/hr for the 320E under its stated test conditions.
How Does Booster Mode Work?
On the E-Heater version, Emerald states that the heat pump and electric element can operate together to increase heating capacity and recovery speed.
What Is Silent Mode?
Silent mode reduces the heat-pump operating output and Emerald lists a sound level of approximately 45 dB(A) at 1 metre.
How Loud Is Standard Mode?
The manufacturer lists approximately 49 dB(A) at 1 metre under its laboratory sound test.
Does It Have Wi-Fi?
Yes. Built-in Wi-Fi and Emerald App compatibility are standard features of the All-In-One Pro.
What Can I See in Emerald App?
The app can display real-time water temperature, estimated tank capacity and electricity-consumption information and can provide remote controls, Boost, Silent mode and Smart Actions.
Can I Schedule the Heat Pump?
Yes. Scheduling is available through Smart Actions and the controller also provides timer functions.
Can It Run During Solar Hours?
Yes. The operating schedule can be arranged around expected solar-production periods. Emerald's automatic Solar Soaker functionality requires additional compatible Emerald smart-energy hardware.
Does Built-In Wi-Fi Automatically Divert Excess Solar?
No. Emerald states that Solar Soaker requires additional products including Electricity Advisor and LiveLink together with Emerald App and the household solar system.
What Temperature Does It Store Water At?
Emerald's residential Standard mode uses a 60°C target. The E-Heater Booster controls can allow higher targets according to the current operating instructions.
Does It Need a Tempering Valve?
Yes. Emerald states that its heat pumps generate water above 50°C and require a compliant tempering valve for controlled delivery temperature.
Does It Need a Drain?
Yes. Condensate created by the heat pump must be routed to suitable drainage. The TPR discharge also requires its own compliant arrangement.
Does the 320E Need Special Electrical Work?
The element model can reach 15A according to Emerald's installation manual and requires a minimum 16A circuit breaker. The electrical installation must be checked by appropriately qualified personnel.
Is the 320E Plug and Play?
Emerald's current plug-in guidance applies to its non-element Pro models. The 320E has additional electrical requirements because it includes the 1.6kW element.
How Big Is the Unit?
Emerald's current installation manual lists the 320L model at approximately 600mm wide x 600mm deep x 2105mm high.
How Heavy Is It?
The 320L unit weighs approximately 146kg unpacked and 154kg packaged.
Can It Be Installed Indoors?
Emerald recommends outdoor installation where possible. Indoor installation must comply with its R290 room-size, ventilation and Australian Standard requirements. The current manual specifies at least 43m² for a standard indoor 320L installation unless its additional connected-room requirements are met.
Can I Buy It Supply Only?
Yes. Installed Today offers a supply-only pathway for customers who already have suitably licensed installation trades arranged.
Can Installed Today Install It?
Supply-and-install options are available across eligible Brisbane and Gold Coast service areas, subject to site and installation suitability.
Is It Eligible for STCs or Other Rebates?
It may qualify for energy-efficiency incentives where current program requirements are met. Eligibility and value depend on the installation and current scheme rules.
What Warranty Does It Have?
Under Emerald's current residential Pro warranty, the tank has a 7-year standard warranty or 8 years when registered. System components and labour are listed at 5 years, subject to the full manufacturer warranty conditions.
Why Order the Emerald 320L E-Heater From Installed Today?
Supply-Only Option
Order the product on its own if your licensed installation trades are already organised.
Installation Options
Eligible Brisbane and Gold Coast customers can select a supply-and-install pathway and review relevant installation add-ons.
Clear Installation Pathway
Plumbing, valves, electrical requirements, drainage, access, removal and other site-specific requirements can be identified before the installation proceeds.
Is the Emerald All-In-One Pro 320L E-Heater Right for You?
The Emerald EE-HWS-A1-320E is primarily suited to households wanting the largest tank in the All-In-One Pro range together with electric-element backup and faster Booster recovery.
Its key features are the 320L tank, manufacturer 5+ person size guide, R290 refrigerant, DC inverter technology, 1.6kW electric element, 58 L/hr Standard recharge rate, 108 L/hr Booster recharge rate, Wi-Fi and Emerald App control.
The E-Heater model has greater electrical requirements than Emerald's non-element version and must be installed with suitable plumbing, valves, airflow, condensate drainage, electrical protection and service access.
Choose supply only if you already have licensed trades arranged, or check available Brisbane and Gold Coast supplied-and-installed options where applicable.
Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
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Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
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Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
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Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
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Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
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Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
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If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
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