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Product Information Quick Specs & Benefits View sizing, power, warranty and key product details
Recommended Household Size Suitable for larger households (6 people)
Make Envirosun
Model M9-330
Volume 330L
Maximum Warranty 710 years
Height 1923 mm
Width 710 mm
Noise Level 46 dB
Made In China
Main Cylinder Material Steel/enamel

Envirosun M9 330L Heat Pump Hot Water System

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ENVIROSUN HEAT PUMP HOT WATER

Envirosun M9 330L Heat Pump Hot Water System

The Envirosun M9 330L Heat Pump Hot Water System is a large-capacity integrated air-source heat pump designed for Australian family homes needing substantial stored hot water together with efficient heat pump operation.

With a 330L total water capacity, manufacturer sizing guide of 4–6 people, R290 refrigerant, inverter technology, a 1.5 kW electric element, Smart Life App connectivity and quiet 42 dB(A) operation in Mute mode at 2 metres, the ES330M9 is the larger model in Envirosun's current HP Plus M9 range.

Installed Today offers the Envirosun M9 330L as a supply-only heat pump hot water system or with supplied-and-installed options across selected Brisbane and Gold Coast service areas, where available.

Envirosun M9 330L at a glance: this is a 330L heat pump water heater with R290 refrigerant, COP of 4.04 under Envirosun's stated test conditions, approximately 3.3 kW average heat pump heating capacity, a 1.5 kW electric element, a 10A plug and cord, Wi-Fi control and a published ambient operating range of -7°C to +45°C.
WHAT IT DOES

What Does the Envirosun M9 330L Do?

The Envirosun M9 collects heat from the surrounding outdoor air and transfers that energy into water stored inside its 330L cylinder.

A compressor, evaporator, expansion valve and condenser operate together as a refrigeration circuit, allowing the system to move ambient heat into the stored water rather than relying primarily on direct electric resistance heating.

The integrated electric element provides additional heating capability when required by the selected operating mode or system conditions.

WHO IT SUITS

Who Is the Envirosun M9 330L Best For?

Family Households

Envirosun's current sizing guide lists the HP Plus M9 330L for approximately 4–6 people, subject to actual household hot water demand.

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Higher Hot Water Demand

The 330L storage capacity provides considerably more stored hot water than the smaller 190L M9 model.

Electric Hot Water Upgrades

The M9 can suit selected properties replacing conventional electric storage where the outdoor location meets airflow, drainage, electrical and service-access requirements.

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WHO IT HELPS

What Problems Can the Envirosun M9 330L Help Solve?

High Electric Water Heating Use

Heat pump technology transfers ambient heat into the water, reducing reliance on direct electric resistance heating during normal operation.

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Need for More Storage

The 330L model provides additional hot water reserve for family homes where a smaller 190L-class system may not provide enough capacity.

Noise-Conscious Installation

The system has a published sound pressure level of 42 dB(A) at 2 metres in Mute mode, although final positioning still matters.

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PRODUCT AT A GLANCE

Envirosun M9 330L Key Details

330L Total Capacity
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4–6 People Envirosun Guide
COP 4.04 Stated Test Condition
42 dB(A) At 2m in Mute Mode
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PRODUCT SUITABILITY

Is the Envirosun M9 330L Right for My Home?

A Good Choice If...

You need substantial stored hot water, want a quiet R290 heat pump or value inverter operation, timer scheduling, Wi-Fi control and a standard 10A plug connection.

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Consider Another Option If...

Your household has lower demand or the property cannot provide a suitable outdoor location, airflow, condensate drainage, base support or service access.

Check Before Ordering

Confirm household demand, dimensions, 10A weatherproof electrical outlet, water pressure, drainage, clearances, base condition, noise considerations and delivery access.

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HOUSEHOLD SIZING

How Many People Can the Envirosun M9 330L Suit?

Envirosun currently lists the HP Plus M9 330L for households of approximately 4–6 people.

This is a manufacturer sizing guide rather than a guarantee. Real hot water demand depends on household behaviour and how closely together showers, baths and other hot water uses occur.

  • Number of household occupants
  • Average shower duration
  • Shower flow rates
  • Number of bathrooms
  • Bath usage
  • Laundry and kitchen demand
  • Timing of hot water use
  • Ambient temperature
  • Operating mode selected
  • Expected future household demand
HOW IT WORKS

How Does the Envirosun M9 330L Work?

1. Heat Is Collected From the Air

The evaporator absorbs usable heat from the surrounding outdoor air.

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2. Heat Is Transferred

The compressor raises the refrigerant temperature so heat can be transferred through the condenser into the stored water.

3. Hot Water Is Stored

The heated water remains inside the 330L storage cylinder until required throughout the home.

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KEY FEATURES

Key Features of the Envirosun M9 330L

330L Capacity

Provides substantial stored hot water capacity for family households with moderate to higher daily demand.

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Inverter Technology

The M9 uses inverter compressor technology to manage heat pump output and operation according to system conditions.

R290 Refrigerant

The ES330M9 uses approximately 0.47 kg of R290 refrigerant.

Smart Life App

The current M9 control system includes Wi-Fi connectivity and can be paired with the Smart Life App using a compatible 2.4 GHz network.

Triple Anodes

The storage cylinder uses three sacrificial magnesium anodes to support corrosion protection and tank service life.

Automatic Defrost

The system automatically activates defrost operation when required during colder conditions.

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CURRENT TECHNICAL DETAILS

Envirosun M9 330L Specifications

Specification Details
Brand Envirosun
Range HP Plus M9
Product Model ES330M9
System Type Integrated air-source heat pump water heater
Total Water Capacity 330L
Manufacturer Household Guide 4–6 people
Rated Voltage / Frequency 220–240 V / 50 Hz
Electrical Connection 10A plug and cord for suitable RCD-protected weatherproof outlet
Tank Maximum Pressure 850 kPa
Waterproof Grade IPX4
COP 4.04 under stated 20°C / 15°C ambient test conditions
Electric Element Input 1500 W
Rated Heat Pump Input 820 W
Maximum Heat Pump Input 1500 W
Maximum Power Input 1500 W
Average Heat Pump Heating Capacity 3300 W
Default Temperature Setting 60°C
Temperature Setting Range With Heater 60°C–75°C
Maximum Heat Pump-Only Temperature 65°C
Refrigerant R290
Refrigerant Charge 0.47 kg
Refrigerant Circuit Pressure 1.0 / 3.3 MPa
Published Ambient Operating Range -7°C to +45°C
Sound Pressure Level 42 dB(A) at 2m in Mute mode
Water Connections Rp 3/4"
PTR Valve Connection Rp 3/4"
Product Dimensions 710 x 740 x 1923 mm
Packed Dimensions With Pallet 745 x 745 x 2263 mm
Net Weight 119 kg
Gross Packed Weight 148 kg
Filled Weight 449 kg
Installation Location Outdoor installation
10 AMP CONNECTION

Does the Envirosun M9 330L Need a 10A Power Point?

Yes. Envirosun's current M9 installation manual states that the heat pump is equipped with a 10A plug and cord.

The connection is intended for a suitable RCD-protected weatherproof power outlet. The electrical installation still needs to comply with current wiring rules and the manufacturer's installation requirements.

A plug-in connection does not make the heat pump a DIY installation. Plumbing, safety valves, drainage, commissioning and any required electrical work still need to be completed by appropriately licensed trades.

ENERGY PERFORMANCE

How Efficient Is the Envirosun M9 330L?

Envirosun publishes a COP of 4.04 for the 330L M9 under test conditions using 20°C dry-bulb / 15°C wet-bulb ambient air while heating water from 15°C to 55°C.

The current Envirosun product range also lists the HP Plus M9 at up to 73% energy savings compared with standard electric hot water under the manufacturer's stated comparison conditions.

Actual electricity use and savings vary with climate, incoming water temperature, household demand, electricity tariff, selected operating mode, timer scheduling and the system being replaced.

SMART CONTROL

Wi-Fi, TFT Screen & Smart Life App Control

The current M9 includes a TFT control screen together with Wi-Fi connectivity for compatible Smart Life App control.

The app can be paired to a compatible 2.4 GHz Wi-Fi network and provides another way to manage the heat pump's available control functions.

App functionality depends on network coverage, internet availability, compatible devices and continued third-party app support.

OPERATING CONTROLS

How Can the Envirosun M9 330L Be Operated?

Standard Recovery

The current owner manual identifies Standard Recovery as the normal operating program for maximum efficiency.

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Fast Recovery

Fast Recovery can be selected where stronger recovery performance is required.

Timer Mode

Timer control allows heating periods to be scheduled around household routines or available solar generation.

Electric Mode

Electric mode disables the heat pump and uses the backup electric element as the heat source.

Mute Mode

Mute mode reduces running noise during the selected period, although system performance can change while reduced-noise operation is active.

One-Time Boost

The Boost function provides one-time electric heating before the system returns to normal heat pump operation.

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Envirosun's consumer product material also describes Eco, Mute and Fast Recovery operation. The current 2026 owner manual uses Standard Recovery, Fast Recovery, Timer, Electric, Mute and Boost terminology within the control interface.

SOLAR PV

Can the Envirosun M9 330L Be Scheduled Around Solar PV?

Yes. The M9 includes timer programming that can be used to schedule heat pump operation during selected periods of the day.

This can help households operate the system while rooftop solar PV is generating electricity where the household's electrical arrangement and hot water demand suit that strategy.

Timer scheduling does not automatically mean the unit communicates directly with a solar inverter. It allows the heating window to be selected around expected solar production.

R290 REFRIGERANT

What Refrigerant Does the Envirosun M9 330L Use?

The ES330M9 uses R290 refrigerant with a listed refrigerant charge of approximately 0.47 kg.

R290 is flammable, so the heat pump must be installed outdoors and refrigeration work must only be performed by appropriately qualified personnel.

The system must not be installed close to unsuitable ignition sources or used outside the manufacturer's installation requirements.

COLD WEATHER OPERATION

Can the Envirosun M9 Operate in Cold Weather?

The current manufacturer specification lists an operating range of approximately -7°C to +45°C.

The system includes automatic defrost and anti-freezing functions to support operation in colder conditions.

Heat pump efficiency and recovery can still change as ambient temperatures vary, so published laboratory performance should not be treated as identical in every climate.

NOISE

How Loud Is the Envirosun M9 330L?

Envirosun lists the M9 at approximately 42 dB(A) measured at 2 metres in Mute mode.

Actual installed sound can vary because walls, fences and other nearby structures can reflect sound. The final position should consider bedrooms, neighbouring properties, windows and outdoor living spaces.

OUTDOOR INSTALLATION

Where Can the Envirosun M9 330L Be Installed?

Envirosun's current installation manual specifies the M9 for outdoor installation in a well-ventilated position.

The location needs to be stable and level, support the approximately 449 kg filled weight, provide free airflow and allow both condensate and safety-valve discharge to drain safely.

Positioning matters. Avoid locations where operating noise may create a nuisance, particularly close to bedrooms or neighbouring sleeping areas. The installation area also needs sufficient access for future service and anode replacement.
INSTALLATION CLEARANCES

What Clearance Does the Envirosun M9 330L Need?

The current installation diagrams specify more than 300 mm clearance at the relevant air-side positions and more than 10 mm at the rear, together with clear air discharge from the upper heat pump section.

The appliance must also be positioned so it can be drained and moved to an area with at least 1000 mm clearance above when anodes need to be removed during major servicing.

Site-specific clearances should always be checked against the current installation manual before the final position is confirmed.

WATER PRESSURE

What Water Pressure Requirements Apply?

The current M9 technical specification lists a tank maximum pressure of 850 kPa.

For installation, Envirosun specifies an inlet water supply pressure of approximately 100–500 kPa. If supply pressure can exceed 500 kPa, a suitable pressure limiting valve needs to be installed on the cold-water inlet.

Where an expansion control valve is required, Envirosun specifies a maximum 600 kPa ECV together with the correctly selected pressure limiting arrangement.

CONDENSATE & DRAINAGE

Does the Envirosun M9 Need Condensate Drainage?

Yes. Heat pump operation produces condensate, so the M9 requires a suitable condensate drain in addition to compliant discharge pipework for the hot water safety valves.

The installation position should allow water to drain freely without creating damage, nuisance or access problems.

ACCESS & DIMENSIONS

Will the Envirosun M9 330L Fit in the Existing Location?

The current ES330M9 specification lists overall product dimensions of approximately 710 x 740 x 1923 mm.

The packed dimensions with pallet are approximately 745 x 745 x 2263 mm. Net weight is approximately 119 kg, while filled operating weight is approximately 449 kg.

Check the complete delivery route before ordering. Gates, stairs, narrow side access, fences, retaining walls, eaves and landscaping can affect whether the unit can be safely delivered, positioned and serviced.
REPLACEMENT & UPGRADES

Can the Envirosun M9 330L Replace an Electric Storage Water Heater?

The M9 can be considered as an energy-efficient alternative to a conventional electric storage water heater where household demand and installation conditions are suitable.

A heat pump conversion is not necessarily a direct cylinder swap because airflow, condensate drainage, electrical supply, filled weight, operating noise and future servicing requirements also need to be considered.

Electric Storage Replacement

The 330L capacity can suit selected larger electric storage replacements where the household needs substantial stored hot water.

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Changing Technology

Moving to a heat pump introduces airflow, condensate and refrigeration requirements that do not apply to a conventional resistance-electric cylinder.

Relocating the System

A new installation position can require extra plumbing, drainage, electrical work, base preparation and labour.

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COMPARE CAPACITY

Envirosun M9 200 vs M9 330

Consideration M9 200 M9 330
Product Model ES200M9 ES330M9
Total Water Capacity 190L 330L
Envirosun Household Guide 2–4 people 4–6 people
COP 4.16 4.04
Average Heat Pump Heating Capacity 3.2 kW 3.3 kW
Product Dimensions 580 x 620 x 1746 mm 710 x 740 x 1923 mm
Net Weight 93 kg 119 kg
Filled Weight 282 kg 449 kg
Main Difference Smaller capacity for lower demand 140L additional stored water

The appropriate size depends on actual household hot water demand, not occupant count alone.

WHAT'S IN THE CARTON

What Comes With the Envirosun M9 330L?

Envirosun's current owner manual lists the carton contents as the heat pump water heater, instruction manual and PTR valve.

Site-specific plumbing valves, pipework, electrical work, drainage alterations, mounting or base work and old-system removal should not be assumed to be included with the unit unless specifically included in the selected Installed Today installation option.

SUPPLY OR INSTALL

Choose How You Want to Order the Envirosun M9 330L

Supply Only

Choose supply only if you already have the required licensed plumbing and electrical arrangements in place.

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Brisbane Installation

Supply and installation may be available across selected Brisbane service areas, subject to site suitability, service coverage and installation availability.

Gold Coast Installation

Supply and installation may be available across selected Gold Coast service areas, subject to site suitability, service coverage and installation availability.

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AUSTRALIA-WIDE SUPPLY

Buy the Envirosun M9 330L Across Australia

Installed Today can offer supply-only ordering to supported Australian locations, while eligible Brisbane and Gold Coast customers may also have supplied-and-installed options available.

Brisbane Gold Coast Sydney Melbourne Adelaide Perth
BRISBANE INSTALLATION

Envirosun M9 330L Supply & Installation Brisbane

The Envirosun M9 330L can suit Brisbane family homes and higher-demand properties replacing a conventional electric storage water heater where the selected outdoor position provides suitable airflow, drainage, power and service access.

Before installation, the site should be checked for dimensions, delivery access, filled weight, base condition, water pressure, valves, condensate drainage, electrical outlet position and old-system removal requirements.

GOLD COAST INSTALLATION

Envirosun M9 330L Supply & Installation Gold Coast

Gold Coast customers may be able to order the M9 330L with installation where service coverage and site conditions allow.

The combination of 330L storage, quiet Mute-mode operation, inverter technology and timer scheduling can make the M9 relevant to family homes, investment properties and households wanting to move away from conventional electric storage.

STCS & INCENTIVES

Is the Envirosun M9 330L Eligible for STCs?

The Envirosun HP Plus M9 range is listed for Small-scale Technology Certificates where current scheme and installation requirements are met.

Certificate quantities and values change according to installation year, geographic zone and current scheme rules, so the applicable benefit should be confirmed for the actual installation.

Other state-based incentives may also apply where current eligibility requirements are met.

COMMON QUESTIONS

Questions About the Envirosun M9 330L

Can I Buy the Envirosun M9 330L Supply Only?

Yes. Supply-only ordering is suitable if you already have the required licensed trades arranged.

Can Installed Today Install the Envirosun M9 330L?

Supply and installation may be available across selected Brisbane and Gold Coast service areas, subject to site suitability and service coverage.

What Is the Product Model?

The Envirosun product model is ES330M9.

How Much Water Does It Store?

The M9 330 has a listed total water capacity of 330 litres.

How Many People Can It Suit?

Envirosun currently lists the M9 330L for approximately 4–6 people.

What Is the COP?

The published COP is 4.04 under the manufacturer's stated 20°C / 15°C ambient test conditions.

What Is the Heat Pump Heating Capacity?

The listed average heat pump heating capacity is approximately 3.3 kW.

What Refrigerant Does It Use?

The system uses R290 refrigerant with a listed charge of approximately 0.47 kg.

How Loud Is It?

The listed sound pressure level is approximately 42 dB(A) at 2 metres in Mute mode.

What Is the Operating Temperature Range?

The published ambient operating range is approximately -7°C to +45°C.

Does It Have Wi-Fi?

Yes. The current owner manual includes Wi-Fi setup and Smart Life App pairing.

Can It Be Scheduled Around Solar PV?

Yes. Timer schedules can be used to help align hot water heating with periods when solar generation is available.

Does It Use a 10A Plug?

Yes. The current M9 installation manual states that the appliance is equipped with a 10A plug and cord for connection to a suitable RCD-protected weatherproof outlet.

What Size Is the Electric Element?

The listed electric element input is 1500 W.

What Is the Default Water Temperature?

The current default temperature setting is 60°C.

What Is the Maximum Heat Pump-Only Temperature?

The listed maximum water temperature using heat pump operation is 65°C.

What Is the Heater-Assisted Temperature Range?

The current owner manual lists an adjustable range of 60°C to 75°C with heater support.

Can It Be Installed Indoors?

No. The current Envirosun M9 manual specifies outdoor installation.

What Are the Dimensions?

The listed product dimensions are approximately 710 x 740 x 1923 mm.

How Much Does It Weigh?

The net weight is approximately 119 kg and the filled operating weight is approximately 449 kg.

What Is the Tank Maximum Pressure?

The current technical specification lists a tank maximum pressure of 850 kPa.

When Is a Pressure Limiting Valve Required?

Envirosun specifies an inlet supply pressure of 100–500 kPa. A suitable pressure limiting valve is required where incoming supply can exceed 500 kPa.

Does It Need Condensate Drainage?

Yes. A suitable condensate drain is required in addition to compliant safety-valve drainage.

Does It Have Automatic Defrost?

Yes. The M9 includes automatic defrost operation for colder ambient conditions.

Can It Replace an Electric Storage Water Heater?

Potentially, yes. The property still needs suitable outdoor space, airflow, drainage, electrical supply, water pressure, plumbing, base support and delivery access.

What Is the Difference Between the M9 200 and M9 330?

The smaller model has 190L total water capacity and is listed for approximately 2–4 people. The larger M9 330 provides 330L and is listed for approximately 4–6 people.

Is It Eligible for STCs?

Yes, where current Small-scale Renewable Energy Scheme and installation requirements are met.

WARRANTY & MAINTENANCE

Envirosun M9 330L Warranty

For qualifying residential installations purchased under Envirosun's current warranty terms effective from 26 June 2026, the manufacturer lists 10 years parts warranty on the tank cylinder, compressor and electrical components, with 2 years labour on those components.

Sacrificial anodes, valves and the electric element are listed with 1 year parts and 1 year labour. Subsequent-owner coverage and commercial applications have different warranty periods.

The extended 10-year coverage is conditional. Envirosun requires the anodes, PTR valve and ECV to be replaced before five years from installation and requires evidence of the relevant five-year service for the extended warranty conditions.

Envirosun also recommends draining and flushing the system during the five-year major service and inspecting the sacrificial anodes periodically.

WHY INSTALLED TODAY

Why Order the Envirosun M9 330L From Installed Today?

Supply-Only Ordering

Suitable for customers who already have the required licensed trades and simply need the heat pump supplied.

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Installation Options

Eligible Brisbane and Gold Coast customers can check available supplied-and-installed options for the Envirosun M9 330L.

Clear Installation Add-Ons

Valve work, electrical requirements, drainage, pipework changes, removal, disposal and other installation requirements can be separated from the unit price where applicable.

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FINAL CHECK

Is the Envirosun M9 330L Right for You?

The Envirosun M9 330L is primarily suited to family households wanting substantial stored hot water together with R290 heat pump technology, inverter operation, smart controls and relatively quiet operation.

Its key characteristics include 330L total water capacity, an Envirosun sizing guide of 4–6 people, COP of 4.04, approximately 3.3 kW average heat pump heating capacity, a 1500 W electric element, 10A plug and cord, Smart Life App connectivity and a published 42 dB(A) sound level at 2 metres in Mute mode.

Before ordering, check household hot water demand, outdoor installation space, dimensions, filled weight, electrical outlet, airflow, condensate drainage, water pressure, noise considerations and delivery access. Choose supply only if your licensed trades are already arranged, or check available Brisbane and Gold Coast installation options where applicable.

Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.

A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.

If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.

If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.

Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.

It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.

A Simpler Way to Buy Hot Water, Filters, Pumps and Plumbing Products

Buying a new hot water system, water filter, pump or plumbing product should be clear, simple and easy to organise.

Installed Today helps you compare products, check supply-only pricing and, where available, build an optional installation package before checkout. That means you can choose the product, review the available options and order with more confidence, without the usual back and forth just to understand the starting price.

Whether you already know exactly what you need or you are still comparing options, Installed Today gives you a clearer way to buy the right product for your home, budget and timing.

Why Customers Choose Installed Today

Supply Only or Optional Installation

Choose the product on its own, or add installation where available on selected products and in eligible service areas. This gives you the flexibility to order the way that suits you best.

Clear Pricing Before Checkout

See the product price upfront, then review available installation options and common add-ons before placing your order. You can check the package total before checkout, instead of waiting on basic pricing just to get started.

Product Details That Actually Help

Key specs, sizing details, warranty information, product features and suitability notes are shown clearly, making it easier to compare products properly before you buy.

Common Installation Add-Ons Available

Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.

Built Around Brisbane and Gold Coast Homes

Our product and installation options are selected with common Brisbane and Gold Coast homes in mind, including local water quality, access issues, plumbing layouts, replacement requirements and typical installation conditions.

One Simple Order

Add the product and selected options to cart in one order, instead of trying to organise separate suppliers, installers, parts and payments yourself.

Practical Help Before You Buy

Not sure which size, model or installation option is right? Installed Today gives you a clearer path to compare your options before you order.

Designed to Make Your Decision Easier

Installed Today is built for customers who want a faster, clearer and more convenient way to buy.

Instead of guessing what is included, waiting for basic pricing or trying to work out which extras may be needed, you can review the product, compare your options and move forward with confidence.

Choose supply only if you just need the product.

Choose an optional supplied and installed package where installation is available and you want the product and selected install options organised in one order.

Add common extras before checkout if your job needs additional parts, removal, access support or site-specific options.

It is a simpler way to organise the product, the selected extras and the parts of the job that matter most.

Important Installation Note

Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.

Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.

Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.

Fast Delivery and Install-Aligned Shipping

Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.

For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.

Delivery Options

Same Day Delivery

Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.

Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.

Express Delivery

Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.

Standard Delivery

Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.

Free Shipping with Installation

When you select an eligible installation package, delivery is included as part of the supplied and installed order.

Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.

Fast Metro Delivery

Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.

Weather and Transport Delays

Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.

Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.

Express Delivery Refund

If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.

Order Tracking

We will send your delivery details once your order has been dispatched or scheduled.

For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.

Need Help with Delivery?

Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.

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