RHEEM 491 / 492 SERIES ELECTRIC STORAGE HOT WATER
Rheem 400L Electric Hot Water System – 491400 & 492400 Twin Element
The Rheem 400L Electric Hot Water System is a large Australian-made mains-pressure electric storage water heater designed for households requiring substantial stored hot-water capacity.
The range includes the Rheem 491400 single-element model and Rheem 492400 twin-element model. Both provide a rated 400 litres of hot-water delivery, dual-handed water connections and the same large 400L-class cylinder footprint.
Installed Today offers the Rheem 400L as a supply-only water heater or with supply and installation across eligible Brisbane and Gold Coast service areas.
Rheem 400L at a glance: a large Australian-made electric storage water heater with 400L hot-water delivery, single- or twin-element configurations, Rp 3/4 water connections, indoor or outdoor installation suitability, Rheem Ultranamel® cylinder protection and a 12-year cylinder warranty for qualifying single-family domestic installations. Rheem's current 400L specification sheet lists the system for approximately 8–9 people under its stated sizing assumptions.
ABOUT THE SYSTEM
About the Rheem 400L Electric Water Heater
The Rheem 400L forms part of the 491 / 492 Series electric storage range. It is designed as a large-capacity replacement for existing electric storage water heaters and uses a vitreous-enamel-lined steel cylinder protected by Rheem's Ultranamel® coating and sacrificial anode.
Rheem highlights its common footprint and familiar fitting locations as an advantage for compatible replacement installations. Dual-handed inlet and outlet connections also give the installer additional flexibility when matching existing pipework.
The current manufacturer specification lists the 400L range for approximately 8–9 people. Rheem's online product listings show a 9-person rating based on stated assumptions including approximately seven-minute showers, 42°C mixed water temperature, moderate climate conditions and a time-of-use tariff.
WHO IT SUITS
Who Is the Rheem 400L Best For?
Large Households
The 400L delivery capacity is designed for households with substantial daily hot-water use where smaller electric storage systems may not provide enough stored water.
Large Electric Storage Replacements
The 491 / 492 Series is designed with easy retrofit in mind, including common fitting locations and dual-handed water connections.
Controlled or Lower-Cost Tariffs
Rheem lists the range as suitable for connection to lower-cost electricity tariffs where available and where the tank size and heating schedule suit household demand.
PRODUCT AT A GLANCE
Rheem 400L Key Details
400L
Hot Water Delivery
8–9 People
Rheem Sizing Guide
491 / 492
Single or Twin Element
12 Years
Cylinder Warranty*
*For a qualifying single-family domestic dwelling, Rheem covers all components for Year 1 and the cylinder for Years 2–12, with replacement-cylinder labour after Year 1 being the owner's responsibility. Different cylinder coverage applies to other installations.
MODEL OPTIONS
Rheem 491400 vs 492400
| Feature | 491400 | 492400 |
|---|---|---|
| Configuration | Single element | Twin element |
| Hot Water Delivery | 400L | 400L |
| Available Element Ratings | Rheem publishes 3.6kW and 4.8kW element ratings across the 400L family; confirm the exact ordered variant. | |
| Twin-Element Boost Capacity | Not applicable | 90L |
| Heating Operation | Single heating unit | Two heating units operating non-simultaneously |
| Typical Tariff Arrangement | Depends on selected tariff and installation | Bottom element commonly controlled/off-peak, top element used as boost |
| Dimensions | Same 400L cylinder footprint | Same 400L cylinder footprint |
Rheem's current online product listings include specific element variants within the 491400 and 492400 families. Confirm the complete model suffix and electrical rating before ordering or replacing an existing unit.
TWIN ELEMENT
How Does the Rheem 492400 Twin Element System Work?
The 492400 has two heating units, each with its own thermostat. Rheem states that the elements are wired for non-simultaneous operation, meaning only one heating unit operates at a time.
The lower heating unit provides the normal stored-hot-water heating. The upper heating unit acts as a booster during periods of higher demand and heats the upper portion of the tank.
Rheem publishes a 90L boost capacity for the 400L twin-element model. The lower element is commonly connected to an off-peak or time-controlled supply, while the top element is commonly connected to a continuous supply, subject to electricity-provider and installation requirements.
TARIFF & SIZING
Is the Rheem 400L Right for Your Household?
A 400L electric storage water heater provides a large reserve of stored hot water, but correct sizing still depends on how the household uses water and how the heater is connected electrically.
Rheem's current 400L specification lists approximately 8–9 people. The product page's 9-person calculation is based on specific usage assumptions and should not be treated as a universal guarantee for every household.
Household Demand
Long showers, large baths, multiple bathrooms and high simultaneous use can significantly increase daily hot-water demand.
Electricity Tariff
Off-peak and time-controlled supplies only heat during set periods, so sufficient storage needs to be available for the household's use between heating cycles.
Twin Element Option
The 492400 adds an upper boost section for periods of higher demand, provided the electrical and tariff arrangement is configured correctly.
KEY FEATURES
Key Features of the Rheem 400L
Australian Made
Rheem states that the 400L 491 / 492 Series electric water heaters are manufactured in Australia.
Easy Retrofit Design
Common footprint and fitting locations help make the 400L range suitable for compatible like-for-like electric storage replacements.
Dual-Handed Fittings
Hot and cold water connections are provided on both sides of the cylinder to give the installer greater flexibility.
Rheem Ultranamel®
Rheem's durable vitreous enamel cylinder coating is designed to protect the internal steel storage cylinder.
Thicker Sacrificial Anode
Rheem specifies a thicker sacrificial anode to provide additional cylinder protection against water-borne contaminants.
Lead-Free Compliance
Rheem's current installation guide states that the water heater complies with the Lead Free requirements of the National Construction Code Volume Three.
TECHNICAL DETAILS
Rheem 400L Specifications
| Specification | Rheem 400L |
|---|---|
| Brand | Rheem |
| Range | 491 / 492 Series Electric |
| Single-Element Model | 491400 |
| Twin-Element Model | 492400 |
| Hot Water Delivery | 400L |
| Manufacturer Sizing Guide | Approximately 8–9 people under stated assumptions |
| Element Ratings | 3.6kW and 4.8kW variants |
| Twin-Element Boost Capacity | 90L |
| Electrical Supply | 220–240V AC, 50Hz |
| Relief Valve Pressure | 1000 kPa |
| Expansion Control Valve Setting | 850 kPa |
| Maximum Supply Pressure With ECV | 680 kPa |
| Maximum Supply Pressure Without ECV | 800 kPa |
| Recommended Minimum Supply Pressure for True Mains Pressure Operation | Greater than 350 kPa |
| Hot & Cold Connections | Rp 3/4 |
| Installation Location | Indoor or outdoor |
| Approx. Packaged Weight | 120kg |
| Manufacturing | Made in Australia |
| Cylinder Warranty – Single-Family Domestic Dwelling | 12 years total cylinder coverage under Rheem warranty terms |
| All Components | Year 1 parts and labour under Rheem warranty terms |
DIMENSIONS
Rheem 400L Dimensions
1840mm
Overall Height
690mm
Cylinder Diameter
730mm
Overall Diameter
120kg
Packaged Weight
| Dimension | Measurement |
|---|---|
| Overall Height | 1840mm |
| Cylinder Diameter | 690mm |
| Overall Diameter | 730mm |
| Hot Water Outlet Height | 1479mm |
| Cold Water Inlet Height | 121mm / 105mm connection positions shown in Rheem drawing |
| Twin Element Upper Heating Unit Height | 1323mm |
| Approx. Packaged Weight | 120kg |
Allow additional room for pipework, valves, electrical connection and servicing. Rheem recommends sufficient headroom for sacrificial-anode inspection or replacement and requires the water heater to remain safely accessible.
INSTALLATION LOCATION
Can the Rheem 400L Be Installed Indoors or Outdoors?
Yes. Rheem specifies the 491 and 492 Series 400L models for indoor or outdoor installation.
The water heater must stand vertically upright on a stable base at ground or floor level. Rheem states that the base is made from corrosion-resistant material and may be placed directly on a suitable supporting surface.
Where leakage could cause property damage, the water heater must be installed in a compliant safe tray with suitable drainage.
INSTALLATION REQUIREMENTS
What Is Required to Install the Rheem 400L?
Rheem states that the water heater must be installed and serviced by a qualified person, with plumbing and electrical work complying with applicable Australian requirements.
- Suitable stable base at ground or floor level
- Rp 3/4 compatible hot and cold water plumbing
- Correct 1000 kPa temperature-pressure relief valve arrangement
- 850 kPa expansion control valve where required
- Pressure limiting where supply pressure exceeds the permitted limit
- Compliant drain lines from relief valves
- Safe tray and drainage where property damage could result from leakage
- Suitable delivery-temperature control where required
- 220–240V AC electrical supply
- Electrical circuit matched to the selected element configuration
- Isolation switch at the switchboard
- Suitable access for future service and anode replacement
- Compliance with the Plumbing Code of Australia and AS/NZS 3500.4
- Electrical work compliant with AS/NZS 3000
WATER PRESSURE
Rheem 400L Water Pressure Requirements
Rheem specifies a 1000 kPa temperature-pressure relief valve for the 400L models and an 850 kPa expansion control valve setting where an ECV is fitted.
The maximum mains supply pressure is 680 kPa with an expansion control valve and 800 kPa without an expansion control valve.
Rheem also states that supply pressure should be greater than approximately 350 kPa for true mains-pressure operation to be achieved.
MAINS PRESSURE
Full Mains-Pressure Hot Water
The Rheem 400L is designed to connect directly to the mains water supply and operate as a mains-pressure storage water heater.
This makes it suitable for conventional large-home installations where several outlets may need stored hot water. Actual pressure and flow at each fixture still depend on the property's incoming pressure, valves, pipe sizing and plumbing layout.
LOWER-COST TARIFFS
Can the Rheem 400L Use an Off-Peak or Controlled Tariff?
Yes. Rheem lists the 400L electric range as suitable for connection to lower-cost tariffs where available and appropriate.
With an off-peak supply, heating only occurs during the electricity provider's set hours. The cylinder therefore needs enough stored hot water to cover demand between heating periods.
For twin-element models, Rheem states that the bottom heating unit is commonly connected to an off-peak or time-controlled supply while the upper booster is commonly supplied from a continuous circuit. Electricity-provider arrangements can vary.
CYLINDER PROTECTION
Rheem Ultranamel® & Sacrificial Anode Protection
The 400L cylinder uses Rheem Ultranamel®, a durable vitreous-enamel lining designed to protect the steel cylinder.
A sacrificial anode provides additional corrosion protection. Rheem specifies different anode requirements according to the mineral content and chemistry of the water supply.
Water chemistry matters to cylinder life and warranty coverage. Rheem's current guide publishes specific anode-selection requirements based on Total Dissolved Solids, so unusual water supplies should be assessed before installation.
MAINTENANCE
Rheem 400L Maintenance
Rheem recommends both regular minor maintenance and periodic major servicing.
Every 6 Months
Rheem recommends gently operating the easing lever on the temperature-pressure relief valve and the expansion control valve where fitted, and checking that a safe-tray drain is not blocked.
Major Service Every 6 Years
Rheem recommends a major service by qualified personnel every six years, including replacement of the temperature-pressure relief valve, inspection of the expansion valve, checks of the heating unit and inspection of relevant connections and components.
Rheem states that major servicing and routine replacement of service components such as relief valves and anodes are not included in the standard product warranty.
SUPPLY ONLY
Buy the Rheem 400L Supply Only
Choose supply only if you require the Rheem 400L water heater and already have appropriately licensed plumbing and electrical trades arranged.
The supply-only product price covers the selected water heater itself. Installation, site-specific valves, electrical alterations, plumbing modifications, bases, trays, drainage, old-system removal and disposal are separate unless specifically included in the selected order.
Before ordering, confirm whether you require the 491400 single-element or 492400 twin-element model and verify the exact element rating of the selected variant.
SUPPLY & INSTALL
Rheem 400L Supplied & Installed
Supply Only
Order the selected Rheem 400L unit by itself where suitable licensed installation is already arranged.
Brisbane Installation
Eligible Brisbane customers can check available supply-and-install options for replacement of a compatible large electric storage system.
Gold Coast Installation
Eligible Gold Coast customers can also check installation options and any additional plumbing, electrical, access or compliance requirements before checkout.
AUSTRALIA-WIDE SUPPLY
Buy the Rheem 400L Across Australia
Installed Today offers supply-only ordering across supported Australian delivery areas, with local supply-and-install options available in eligible Brisbane and Gold Coast locations.
Customers elsewhere can order the required Rheem 400L configuration for delivery where available and arrange compliant local installation with appropriately licensed trades.
Brisbane
Gold Coast
Sydney
Melbourne
Adelaide
Perth
BRISBANE INSTALLATION
Rheem 400L Installation Brisbane
Eligible Brisbane customers can order the Rheem 400L with an installation option where available. Compatible like-for-like replacements are generally more straightforward where the existing location, plumbing, drainage, valves and electrical supply already suit the selected 491400 or 492400 model.
The cylinder is approximately 1840mm high × 730mm overall diameter and has a packaged weight of approximately 120kg, so access through side paths, gates and the installation area should be checked before ordering.
Additional work may be required where valves need upgrading, electrical circuits require modification, pipework or drainage must be changed, the tank is being relocated or access is restricted.
GOLD COAST INSTALLATION
Rheem 400L Installation Gold Coast
Eligible Gold Coast customers can also check supplied-and-installed options for the Rheem 400L.
Before installation, confirm whether the property requires the single-element or twin-element configuration and whether the existing electrical supply, plumbing, valves, drainage, supporting base and physical access are suitable for the large 400L cylinder.
WHAT MAY REQUIRE EXTRA WORK
Check These Items Before Ordering Installation
- Relocating the water heater to a new position
- Old, missing or non-compliant valves
- Additional hot or cold water pipework
- Relief-valve or safe-tray drainage alterations
- Electrical circuit or switchboard modifications
- Changing from single element to twin element
- Changing the element rating from the existing installation
- Restricted access to the installation position
- New supporting base requirements
- Safe tray installation where required
- Delivery-temperature or tempering compliance work
- Removal and disposal of the existing water heater
WARRANTY
Rheem 400L Warranty
Rheem's current warranty distinguishes between water heaters installed in a single-family domestic dwelling and those installed in other applications.
| Coverage | Single-Family Domestic Dwelling | Other Applications |
|---|---|---|
| All Components | Year 1 – repair or replacement including labour | Year 1 – repair or replacement including labour |
| Cylinder After Year 1 | Years 2–12 – replacement cylinder; installation and repair labour at owner's cost | Years 2–3 – replacement cylinder; installation and repair labour at owner's cost |
Rheem's warranty conditions also require correct installation, suitable water quality and ongoing maintenance. The current warranty specifically references Rheem's recommended major service in the sixth year after installation.
COMMON QUESTIONS
Questions About the Rheem 400L
What are the Rheem 400L model numbers?
The 491400 is the single-element 400L model and the 492400 is the twin-element 400L model.
How much hot water does the Rheem 400L deliver?
Rheem specifies 400 litres of hot-water delivery for both the 491400 and 492400.
How many people is the Rheem 400L suitable for?
Rheem's current plumber specification lists approximately 8–9 people. Its current online product listings show a 9-person rating based on defined shower, temperature, climate and tariff assumptions.
What is the difference between 491400 and 492400?
The 491400 is the single-element version. The 492400 has two non-simultaneous heating units and a 90L upper boost section for additional high-demand hot-water support.
What element ratings are available?
Rheem's current 400L specification lists 3.6kW and 4.8kW element ratings across the 491400 / 492400 family. Confirm the complete variant before ordering.
Can the Rheem 400L use off-peak electricity?
Yes. Rheem lists the range as suitable for lower-cost tariffs where available. Correct sizing is important because off-peak heating only occurs during the electricity provider's controlled heating periods.
How does the twin-element model operate?
The two elements operate non-simultaneously. The lower heating unit normally heats the stored water, while the upper unit provides a boost during periods of higher demand.
Can the Rheem 400L be installed outdoors?
Yes. Rheem lists both the 491400 and 492400 for indoor or outdoor installation.
Can the Rheem 400L be installed indoors?
Yes. Where leakage could cause property damage, Rheem requires an appropriately constructed and drained safe tray.
What are the Rheem 400L dimensions?
The current Rheem specification gives an overall height of approximately 1840mm, a cylinder diameter of approximately 690mm and an overall diameter of approximately 730mm.
How heavy is the Rheem 400L?
Rheem lists an approximate packaged weight of 120kg. The installed water heater is substantially heavier once filled, so a suitable supporting base is essential.
What water connections does the Rheem 400L use?
The current Rheem specification lists Rp 3/4 hot and cold water connections.
Does it have plumbing connections on both sides?
Yes. The 400L uses dual-handed inlet and outlet fittings, giving the installer left- and right-side connection flexibility.
What is the relief valve pressure?
Rheem specifies a 1000 kPa temperature-pressure relief valve for the 400L models.
What is the expansion control valve setting?
Where an ECV is required, Rheem specifies an 850 kPa expansion control valve.
What is the maximum water-supply pressure?
Rheem specifies 680 kPa maximum with an ECV and 800 kPa maximum without an ECV.
Is the Rheem 400L Australian made?
Yes. Rheem states that both the 491400 and 492400 are manufactured in Australia.
Does the Rheem 400L need professional installation?
Yes. Rheem states that the water heater must be installed and serviced by a qualified person, with applicable plumbing and electrical work completed in accordance with Australian requirements.
How often should the Rheem 400L be serviced?
Rheem recommends minor maintenance every 6 months and a major service by qualified personnel every 6 years.
What is the warranty on the Rheem 400L?
For qualifying single-family domestic installations, all components are covered during Year 1 and the cylinder receives coverage through Year 12, subject to Rheem's full warranty conditions. Other applications receive three years of cylinder coverage in total.
Can I buy the Rheem 400L supply only?
Yes. Installed Today offers a supply-only pathway for customers who already have suitable licensed installation arranged.
Can Installed Today install the Rheem 400L?
Supply-and-install options are available in selected Brisbane and Gold Coast service areas. Final installation requirements depend on access, plumbing, valves, drainage, electrical configuration, selected model and compliance requirements.
WHY INSTALLED TODAY
Why Order the Rheem 400L From Installed Today?
Supply Only
Unit Ordering
491400 / 492400
Model Options
Australia Wide
Supported Supply
Brisbane & Gold Coast
Installation Options
Installed Today provides a clear pathway to order the Rheem 400L as a product-only purchase or combine it with an eligible local installation option. Confirm the single- or twin-element model, element rating, electricity tariff, existing circuit, plumbing, valves, drainage, access and old-system removal requirements before checkout.
FINAL CHECK
Is the Rheem 400L Right for You?
The Rheem 400L is suited to larger households wanting a conventional Australian-made mains-pressure electric storage water heater with substantial hot-water delivery. It is particularly relevant as a replacement for an existing large electric cylinder where the site already has suitable space, plumbing and electrical provision.
Before ordering, choose between the 491400 single-element and 492400 twin-element configurations, confirm the exact element rating and check whether the electricity tariff and household demand suit a 400L storage system. Choose supply only where compliant installation is already arranged, or check Installed Today's Brisbane and Gold Coast installation options.
Tempering Valve and Element Information
*Element size information:
All electric hot water units are supplied as standard with a 3.6kW element unless otherwise stated on the product page, invoice, or order confirmation.
If a different element configuration is requested, such as 1.8kW or 2.4kW, the hot water unit may still arrive with the standard 3.6kW element fitted from the manufacturer. The requested 1.8kW or 2.4kW element will be supplied separately with the order for installation by a suitably licensed electrical contractor or licensed electrical licence holder.
Any element changeover, electrical connection, disconnection, wiring, testing, or modification must be carried out by a licensed electrical contractor or licensed electrical licence holder. Elements must not be changed, connected, modified, or tested by an unlicensed person.
Alternative elements supplied for non-standard configurations may be generic replacement elements and may not be the same brand as the hot water unit unless specifically stated. Generic elements are supplied to suit the requested element size and electrical configuration, but final suitability must be checked by the licensed installer before installation.
1.8kW and 2.4kW elements supplied separately with a hot water unit include a 12-month supply-only parts warranty from the date of purchase, provided the element has been correctly installed by a licensed electrical contractor or licensed electrical licence holder and used under normal operating conditions.
This element warranty covers the replacement supply of the element only. It does not include labour, call-out fees, electrical work, plumbing work, fault finding, removal, reinstallation, testing, travel, downtime, damage caused by incorrect installation, or any other associated costs. Warranty may be declined where the element has been incorrectly installed, dry-fired, modified, damaged, connected to incorrect voltage or wiring, affected by power issues, used in unsuitable water conditions, or installed by an unlicensed person.
Proof of purchase, installer details, electrical licence details, photos, and/or return of the faulty element may be required before a warranty claim is approved.
**Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
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Supply Only or Optional Installation
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Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.
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Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
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Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.
For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.
Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
Free Shipping with Installation
When you select an eligible installation package, delivery is included as part of the supplied and installed order.
Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.
Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
Order Tracking
We will send your delivery details once your order has been dispatched or scheduled.
For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.
Need Help with Delivery?
Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.
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