Rheem AmbiPower 280e Wi-Fi 10A Plug-In Heat Pump Hot Water System
The Rheem AmbiPower 280e is a 280-litre integrated heat pump hot water system designed as an energy-efficient replacement for a similar-sized electric storage water heater.
This page covers Rheem's current 10 amp plug-and-lead Wi-Fi model, 551E280R3PT. It combines R290 refrigerant, a heat-pump refrigeration circuit, a 1.5kW electric backup element, EcoNet Wi-Fi control and a standard Australian 10A plug.
Unlike roof-mounted solar hot water, the AmbiPower extracts heat from the surrounding air and therefore does not require direct sunlight or rooftop collectors to heat water.
Rheem lists the 280e for households of up to six people under its stated sizing assumptions and specifies a COP of 5.2 at its nominated 19°C test condition.
Installed Today offers the AmbiPower 280e as a supply-only product across supported Australian locations, with supply-and-install options available across eligible Brisbane and Gold Coast service areas.
Which Rheem AmbiPower 280e Plug-In Model Is Current?
Rheem's current Wi-Fi 10A plug-and-lead model is 551E280R3PT.
The corresponding Blue Anode version is 551E280R3PT/BL.
Older Rheem literature also lists 551E280R3P and 551E280R3P/BL as earlier non-Wi-Fi plug-and-lead variants. Those older product codes should not be confused with the current EcoNet-enabled model.
How Does the Rheem AmbiPower 280e Work?
The AmbiPower uses a refrigeration cycle to absorb heat from outdoor air and transfer that heat into the stored water.
During normal heat-pump operation, the compressor and refrigerant circuit provide the majority of the water heating. The 1.5kW electric element is available for backup, Boost operation and operating conditions outside the normal heat-pump temperature range.
Because a heat pump transfers existing heat rather than creating all heat directly through a resistance element, electrical input during normal heat-pump operation can be substantially lower than a conventional electric storage system.
Who Is the Rheem AmbiPower 280e Best For?
Family Households
Rheem lists the 280e for up to six people under its stated hot-water-use assumptions.
Electric Storage Replacement
The AmbiPower 280e is specifically positioned by Rheem as an alternative to a similar-sized electric water heater.
Homes Wanting a 10A Plug Model
The 1.5kW version uses a standard Australian 10A three-pin plug and can suit properties with a compliant weatherproof GPO in the correct position.
Rheem's six-person guide is based on stated usage assumptions including seven-minute showers at 42°C. Real household demand varies with shower flow, bath use, appliances and usage patterns.
Rheem AmbiPower 280e Key Details
Rheem AmbiPower 280e Heat Pump Performance
Heat-pump output changes with ambient air temperature, humidity and incoming cold-water temperature. Rheem publishes several performance points for the 280e rather than treating COP as one fixed year-round number.
| Ambient Air | Relative Humidity | Average Heating Capacity | Recovery @ 45°C Rise | Average COP |
|---|---|---|---|---|
| 6°C | 87% | 2.1kW | 40 L/hr | 3.8 |
| 19°C | 66% | 2.9kW | 56 L/hr | 5.2 |
| 33°C | 39% | 3.6kW | 69 L/hr | 6.6 |
| 34°C | 57% | 3.7kW | 71 L/hr | 6.7 |
These are manufacturer laboratory figures. Actual operating efficiency and recovery depend on site temperature, humidity, cold-water temperature, set point and household use.
What Does the 1.5kW Electric Element Do?
The current 10A plug-in model uses a 1.5kW electric heating unit.
Rheem's controller can activate the electric element during Boost operation, during certain service conditions and when ambient temperature moves outside the heat pump's normal operating range.
Rheem also states that if the heat pump operates between approximately -6°C and 7°C for an extended period, the electric element can operate to assist water heating.
| 1.5kW Element Recovery | Manufacturer Rate |
|---|---|
| 30°C Temperature Rise | 44 L/hr |
| 40°C Temperature Rise | 33 L/hr |
| 50°C Temperature Rise | 26 L/hr |
What Does the 10 Amp Plug-In Installation Require?
The current 1.5kW model is supplied with a 1.8-metre power cord and standard Australian 10A three-pin plug.
Rheem requires a weatherproof switched 220–240V, 50Hz general-purpose outlet on a circuit rated at least 10A.
The GPO must be located within 1.2 metres of the installation and positioned clear of draining water and plumbing connections.
Where a new GPO or electrical work is required, the electrical installation must comply with current wiring rules and be completed by an appropriately qualified electrical worker.
Rheem EcoNet Wi-Fi Control
The current AmbiPower 280e range includes Rheem's EcoNet Wi-Fi control platform.
Current EcoNet functions promoted by Rheem include:
- Monitor hot-water energy use
- View hot-water availability
- Set preferred heating schedules
- Holiday or Vacation mode
- Solar operating mode
- Boost hot water when required
- Receive system alerts and notifications
- Adjust compatible temperature settings
A suitable Wi-Fi signal is required at the water-heater location for EcoNet connectivity. Rheem recommends arranging a Wi-Fi extender if adequate signal is not available.
What Temperature Can the AmbiPower 280e Store Water At?
Without EcoNet connected, Rheem allows the hot-water set point to be adjusted between approximately 60°C and 65°C.
With EcoNet connected, Rheem permits adjustment from approximately 50°C to 65°C.
The One Shot function can operate the heat pump and element together to 65°C, after which the element can continue heating to approximately 70°C.
R290 Natural Refrigerant
The AmbiPower 280e uses R290 refrigerant with a current manufacturer-listed maximum charge of 340 grams.
Rheem's current 2026 datasheet lists an R290 Global Warming Potential of 0.02 under the methodology referenced by the manufacturer.
The refrigerant circuit is integrated into the heat-pump water heater and should only be serviced by appropriately qualified personnel.
How Much Energy Can the Rheem AmbiPower 280e Save?
Rheem publishes a potential water-heating energy-consumption reduction of up to 73.9% in Zone 3 compared with a similar-sized electric water heater under its stated modelling assumptions.
This figure is based on Australian Government-approved TRNSYS simulation modelling and is not a guaranteed household saving.
Actual results depend on climate, incoming water temperature, household demand, electricity tariff, the water heater being replaced, operating schedule and use of the electric backup element.
Where Can the Rheem AmbiPower 280e Be Installed?
Rheem's current installation guide specifies the AmbiPower 280e as suitable for outdoor installation only.
The proposed location must provide adequate airflow, service access, compliant drainage and a level, stable and impervious supporting base.
- Outdoor installation location
- 25mm minimum behind the unit
- 350mm minimum at the left air inlet for performance
- 600mm at the right air outlet
- 600mm left-side clearance preferred for servicing
- 600mm clear in front preferred for servicing
- 650mm clear above preferred for service access
- Access to the TPR valve and controls
- Suitable condensate discharge point
- Strong Wi-Fi signal where EcoNet is required
How Big Is the Rheem AmbiPower 280e?
The current Rheem 280e installation drawing lists the unit at approximately 1832mm high, 696mm wide and 725mm deep.
The latest Rheem datasheet lists a cartoned weight of approximately 135kg and a full operating weight of approximately 402kg.
Rheem AmbiPower 280e Wi-Fi 10A Plug-In Specifications
| Specification | Current 10A Plug-In Model |
|---|---|
| Brand | Rheem |
| Range | AmbiPower 280e |
| Current Standard Model | 551E280R3PT |
| Current Blue Anode Model | 551E280R3PT/BL |
| Storage Capacity | 280 litres |
| Rheem Household Guide | Up to 6 people under stated usage assumptions |
| Electrical Connection | 10A plug and lead |
| Power Cord | 1.8m with Australian 10A three-pin plug |
| Required GPO | Weatherproof switched 220–240V, 50Hz GPO within 1.2m |
| Recommended Circuit | 10A minimum for the plug-and-lead model |
| Rated Heat Pump Input | 690W at 240V |
| Electric Element | 1.5kW |
| Maximum Rated Power Input | 2200W at 240V |
| COP | 5.2 average at Rheem's 19°C test point |
| Heat Pump Capacity at 19°C | 2.9kW average |
| Recovery at 19°C / 45°C Rise | 56 L/hr |
| Noise Level | 48 dB(A) LA90 at 1 metre under manufacturer test conditions |
| Operating Ambient Range | -6°C to +43°C for heat-pump operation |
| Refrigerant | R290 |
| Maximum Refrigerant Charge | 340g |
| IP Rating | IP24 |
| Dimensions | Approximately 1832mm H x 696mm W x 725mm D |
| Cartoned Weight | Approximately 135kg |
| Full Operating Weight | Approximately 402kg |
| Hot Water Connection | Rp 3/4 |
| Cold Water Connection | Rp 3/4 |
| Relief Valve Connection | Rp 1/2 |
| TPR Valve Setting | 1000 kPa |
| Expansion Control Valve Setting | 850 kPa where fitted |
| Maximum Mains Pressure With ECV | 680 kPa |
| Maximum Mains Pressure Without ECV | 800 kPa |
| Installation Location | Outdoor only |
| Wi-Fi | EcoNet compatible on current T models |
What Plumbing Is Required?
The AmbiPower 280e is permanently connected to the water supply and requires compliant hot-water installation components.
- Qualified hot-water installation
- Cold-water isolation valve
- Non-return valve
- Pressure-limiting valve where required
- Temperature-pressure relief valve
- Expansion control valve where required
- Temperature-limiting device for applicable fixtures
- Compliant relief-valve drains
- Condensate drainage
- Correct pipe insulation where required
Rheem specifies a maximum mains pressure of 800 kPa without an expansion control valve or 680 kPa where an ECV is installed. Where supply pressure exceeds the applicable figure, a pressure-limiting valve is required.
Does the Rheem AmbiPower 280e Need Drainage?
Yes. Like other heat pumps, the AmbiPower produces condensate while extracting heat from outdoor air.
Rheem supplies a condensate drain hose and requires it to be installed with continuous fall to a visible discharge point where discharge will not cause damage or nuisance.
Separate compliant drain arrangements are also required for the temperature-pressure relief valve and any expansion control valve that is fitted.
What Happens in Cold Weather?
The heat pump is designed to operate between approximately -6°C and +43°C ambient temperature.
If ambient temperature falls below -6°C or rises above 43°C and heating is required, Rheem states that the electric heating unit operates instead of the heat pump.
If the heat pump has been operating between approximately -6°C and 7°C for more than three hours and twenty minutes, the electric element can also operate to assist recovery.
Is the Rheem AmbiPower 280e Suitable for Harsh Water?
Rheem promotes the AmbiPower 280e as suitable for harsh-water conditions and uses its Ultranamel enamel coating to help protect the storage cylinder.
However, manufacturer warranty limits still apply to water chemistry. Water quality should therefore be checked where the property uses a particularly saline, scaling, corrosive or non-standard water supply.
Blue Anode versions are also available from Rheem for specific installation requirements.
Rheem AmbiPower 280e Plug-In vs Hardwired
| Feature | 10A Plug-In | Hardwired |
|---|---|---|
| Current Wi-Fi Model | 551E280R3PT | 551E280R5NT |
| Electrical Connection | Australian 10A plug and lead | Permanent hardwired connection |
| Backup Element | 1.5kW | 2.4kW |
| Maximum Rated Input | 2200W | 3100W |
| Recommended Circuit | 10A | 15A |
| 280L Tank | Yes | Yes |
| Heat Pump COP | Same 5.2 manufacturer test figure | Same 5.2 manufacturer test figure |
| EcoNet Wi-Fi | Yes on current T model | Yes on current T model |
The plug-in model can reduce the need for a higher-current hardwired connection where a compliant 10A circuit and weatherproof GPO are already available. Site electrical suitability still needs to be confirmed.
Buy the Rheem AmbiPower 280e Supply Only
Choose supply only if you already have appropriately qualified hot-water installation trades arranged and only require the Rheem AmbiPower unit supplied.
The supply-only price covers the hot water system itself. Plumbing installation, new valves, electrical work, GPO installation, pipe alterations, drainage, base work, removal of the existing unit and disposal are separate unless specifically included in your order.
Before ordering supply only, confirm the exact product code, outdoor installation location, dimensions, clearances, water pressure, plumbing requirements and 10A GPO suitability with your installer.
Rheem AmbiPower 280e Supply & Installation
Supply Only
For customers who already have suitable licensed installation arrangements and simply need the AmbiPower 280e supplied.
Brisbane Installation
Eligible Brisbane customers can check supplied-and-installed options together with valves, power-point requirements, drainage and site-specific installation add-ons.
Gold Coast Installation
Eligible Gold Coast customers can check outdoor location suitability, access, drainage, electrical requirements and available installation options before checkout.
Buy the Rheem AmbiPower 280e Across Australia
Installed Today offers supply-only ordering to supported Australian locations, while supplied-and-installed options are available within eligible Brisbane and Gold Coast service areas.
Rheem AmbiPower 280e Installation Brisbane
The AmbiPower 280e can be ordered with professional installation across eligible Brisbane service areas.
The 10A version can be particularly relevant where the proposed outdoor installation location already has a compliant weatherproof switched GPO on a suitable circuit within the required distance.
Installation requirements such as new valves, electrical work, GPO installation, additional pipework, drainage, base preparation and removal of the existing hot water unit should be checked before installation proceeds.
Rheem AmbiPower 280e Installation Gold Coast
Eligible Gold Coast customers can also order the current 10A AmbiPower 280e through a supplied-and-installed pathway.
Site suitability includes the outdoor position, minimum airflow clearances, a suitable base, plumbing connections, relief and condensate drainage and the required weatherproof electrical outlet.
Is the Rheem AmbiPower 280e Eligible for STCs?
Rheem lists the AmbiPower 280e as eligible for Small-scale Technology Certificates where the relevant installation and scheme conditions are satisfied.
Additional state-based incentives may also apply to qualifying installations.
Rheem AmbiPower 280e Warranty
For qualifying single-family domestic installations, Rheem currently lists the following standard warranty periods:
| Component | Manufacturer Warranty |
|---|---|
| Cylinder Supply | 10 years |
| Cylinder Labour | 3 years |
| Sealed Refrigeration System | 3 years supply including labour |
| Other Parts | 1 year supply and labour |
Rheem's full warranty conditions apply, including installation, servicing and water-quality requirements.
Why Choose the Rheem AmbiPower 280e Plug-In?
The current AmbiPower 280e plug-in combines a large 280L storage cylinder with a standard 10A electrical connection, R290 heat-pump technology and EcoNet Wi-Fi control.
Its current 551E280R3PT configuration uses a 1.5kW backup element while retaining the same manufacturer-listed 5.2 heat-pump COP test figure as the higher-powered hardwired version.
For a suitable outdoor replacement installation with a compliant weatherproof GPO, it can provide a straightforward pathway from conventional electric storage to heat-pump hot water without requiring a roof-mounted solar collector.
Questions About the Rheem AmbiPower 280e 10A Plug-In
What Is the Current 10A Model Number?
Rheem currently lists the Wi-Fi standard-anode plug-and-lead model as 551E280R3PT.
What Was the 551E280R3P?
551E280R3P is an earlier non-Wi-Fi 1.5kW plug-and-lead AmbiPower 280e model code. The current EcoNet version adds the T suffix.
How Big Is the Tank?
The storage capacity is 280 litres.
How Many People Is It Suitable For?
Rheem lists the 280e for up to six people under its stated usage assumptions.
Does the Current Plug-In Model Have Wi-Fi?
Yes. The current 551E280R3PT is EcoNet Wi-Fi enabled.
Does It Use a Normal 10A Plug?
Yes. Rheem specifies a standard Australian 10A three-pin plug with a 1.8-metre supply cord.
What Power Point Is Required?
A weatherproof switched 220–240V, 50Hz GPO on a circuit rated at least 10A is required within 1.2 metres of the installation.
What Backup Element Does It Use?
The 10A plug-in version uses a 1.5kW electric heating element.
What Is the Maximum Rated Electrical Input?
Rheem lists 2200W at 240V for the 10A plug-and-lead version.
What Is the COP?
Rheem lists an average COP of 5.2 at its 19°C performance test condition.
Does COP Stay at 5.2 All Year?
No. Rheem states that COP changes with ambient temperature, humidity, incoming water temperature and other operating conditions.
What Is the Heat-Pump Recovery Rate?
At Rheem's 19°C test point, the manufacturer lists approximately 56 L/hr for a 45°C temperature rise.
What Refrigerant Does It Use?
It uses R290 with a current maximum refrigerant charge of 340g.
How Loud Is It?
Rheem lists a noise level of approximately 48 dB(A) LA90 at one metre under its laboratory test conditions.
Does It Need Direct Sunlight?
No. It extracts heat from outdoor air and can operate day or night without roof-mounted solar collectors.
What Is the Normal Operating Temperature Range?
Rheem lists heat-pump operation from approximately -6°C to +43°C.
What Happens Outside That Temperature Range?
If water heating is required below -6°C or above 43°C, Rheem states that the electric heating unit operates instead of the heat pump.
Can It Be Installed Indoors?
No. Rheem's current installation guide specifies the 551E280 as outdoor installation only.
What Clearances Are Required?
Rheem specifies at least 25mm behind, 350mm at the left-hand air inlet and 600mm at the right-hand air outlet for operating clearance, with larger preferred clearances for servicing.
What Are the Dimensions?
Approximately 1832mm high x 696mm wide x 725mm deep.
Does It Need a Condensate Drain?
Yes. A condensate hose is supplied and needs to drain continuously to a suitable visible discharge point.
Does It Need a Temperature-Limiting Valve?
Rheem states that a compliant temperature-limiting device is necessary or recommended where required for personal-hygiene fixtures, even if EcoNet is set to 50°C.
What Is the TPR Valve Rating?
The current specification lists a 1000 kPa temperature-pressure relief valve setting.
What Is the Maximum Mains Pressure?
Rheem lists 800 kPa without an expansion control valve and 680 kPa where an ECV is installed. A pressure-limiting valve is required where supply pressure exceeds the applicable limit.
Is It Suitable for Harsh Water?
Rheem markets the AmbiPower 280e as suitable for harsh-water conditions, subject to the water-chemistry limitations in its warranty.
Is a Blue Anode Version Available?
Yes. Rheem currently lists the Wi-Fi 10A Blue Anode model as 551E280R3PT/BL.
Can It Be Connected to Off-Peak Power?
Rheem recommends an uninterrupted 24-hour continuous tariff, particularly when EcoNet is connected. Where EcoNet is not used, Rheem states that some households may be able to use an extended controlled supply of at least 16 hours per day where the electricity retailer permits.
Does It Have a Timer?
Yes. The controller provides timer functionality, while EcoNet provides its own scheduling functions when connected.
Can It Save Energy Compared With Electric Storage?
Yes. Rheem publishes modelling indicating up to 73.9% lower water-heating energy consumption in Zone 3 under its stated assumptions. Actual household savings vary.
Is It Eligible for STCs?
Rheem lists the AmbiPower 280e as STC eligible where current scheme requirements are met.
What Warranty Does It Have?
Rheem lists 10 years cylinder supply, 3 years cylinder labour, 3 years sealed-system supply including labour and 1 year supply and labour on other parts for qualifying domestic installations, subject to its warranty terms.
Why Order the Rheem AmbiPower 280e From Installed Today?
Supply-Only Ordering
Order the system on its own where you already have appropriately qualified installation trades arranged.
Installation Options
Eligible Brisbane and Gold Coast customers can check supplied-and-installed options and applicable installation add-ons.
Current Model Identification
The current 10A Wi-Fi model can be distinguished from older non-Wi-Fi product codes before ordering.
Is the Rheem AmbiPower 280e 10A Plug-In Right for You?
The current Rheem AmbiPower 280e 551E280R3PT is primarily suited to households wanting a large-capacity outdoor heat pump with the convenience of a standard 10A plug-and-lead electrical connection and EcoNet Wi-Fi control.
Its key specifications are the 280L cylinder, up-to-six-person Rheem size guide, 5.2 COP manufacturer test figure, R290 refrigerant, 1.5kW backup element, 48 dB(A) manufacturer sound rating and 10A electrical connection.
Before ordering, confirm there is a suitable outdoor position, required airflow and service clearances, compliant plumbing and drainage, a suitable base and a weatherproof switched 10A GPO within 1.2 metres.
Choose supply only if your installation trades are already arranged, or check available Brisbane and Gold Coast supply-and-install options where applicable.
Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
A Simpler Way to Buy Hot Water, Filters, Pumps and Plumbing Products
Buying a new hot water system, water filter, pump or plumbing product should be clear, simple and easy to organise.
Installed Today helps you compare products, check supply-only pricing and, where available, build an optional installation package before checkout. That means you can choose the product, review the available options and order with more confidence, without the usual back and forth just to understand the starting price.
Whether you already know exactly what you need or you are still comparing options, Installed Today gives you a clearer way to buy the right product for your home, budget and timing.
Why Customers Choose Installed Today
Supply Only or Optional Installation
Choose the product on its own, or add installation where available on selected products and in eligible service areas. This gives you the flexibility to order the way that suits you best.
Clear Pricing Before Checkout
See the product price upfront, then review available installation options and common add-ons before placing your order. You can check the package total before checkout, instead of waiting on basic pricing just to get started.
Product Details That Actually Help
Key specs, sizing details, warranty information, product features and suitability notes are shown clearly, making it easier to compare products properly before you buy.
Common Installation Add-Ons Available
Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.
Built Around Brisbane and Gold Coast Homes
Our product and installation options are selected with common Brisbane and Gold Coast homes in mind, including local water quality, access issues, plumbing layouts, replacement requirements and typical installation conditions.
One Simple Order
Add the product and selected options to cart in one order, instead of trying to organise separate suppliers, installers, parts and payments yourself.
Practical Help Before You Buy
Not sure which size, model or installation option is right? Installed Today gives you a clearer path to compare your options before you order.
Designed to Make Your Decision Easier
Installed Today is built for customers who want a faster, clearer and more convenient way to buy.
Instead of guessing what is included, waiting for basic pricing or trying to work out which extras may be needed, you can review the product, compare your options and move forward with confidence.
Choose supply only if you just need the product.
Choose an optional supplied and installed package where installation is available and you want the product and selected install options organised in one order.
Add common extras before checkout if your job needs additional parts, removal, access support or site-specific options.
It is a simpler way to organise the product, the selected extras and the parts of the job that matter most.
Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
Fast Delivery and Install-Aligned Shipping
Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.
For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.
Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
Free Shipping with Installation
When you select an eligible installation package, delivery is included as part of the supplied and installed order.
Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.
Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
Order Tracking
We will send your delivery details once your order has been dispatched or scheduled.
For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.
Need Help with Delivery?
Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.