RHEEM 20L LPG CONTINUOUS FLOW HOT WATER
Rheem 20L LPG Gas Continuous Flow Hot Water System 50°C – 876A20PF
The Rheem 20L LPG Gas Continuous Flow Hot Water System 50°C is a compact outdoor water heater designed for homes wanting continuous hot water without a storage cylinder.
The 876A20PF is the propane version of Rheem's 20L 50°C continuous-flow water heater. It provides 20 L/min nominal hot-water capacity at a 25°C temperature rise, a 6 Star energy rating, a 50°C factory preset outlet temperature and nominal gas consumption of 157 MJ/hr.
Installed Today offers the Rheem 20L LPG as a supply-only gas water heater or with supply and installation across eligible Brisbane and Gold Coast service areas.
Rheem 20L LPG at a glance: model 876A20PF, propane gas, 20 L/min at a 25°C rise, 12.5 L/min at a 40°C rise, 50°C factory preset outlet temperature, 6 Star rating, 157 MJ/hr gas input, outdoor-only installation, 120 kPa minimum water pressure for rated performance, 1000 kPa maximum mains pressure and up to 12 years heat-exchanger coverage for qualifying single-family domestic installations.
ABOUT THE SYSTEM
About the Rheem 20L LPG Continuous Flow Water Heater
The Rheem 20L heats water as it passes through the appliance rather than storing a tank of heated water.
When a suitable hot-water outlet is opened, the appliance detects demand, operates its electronic ignition and gas burner and heats water while the outlet remains in use.
This makes the 20L model suitable for properties where a compact wall-mounted system is preferred and the propane supply, water pressure, electrical supply and outdoor installation position are suitable.
IMPORTANT GAS TYPE
876A20PF Is the Propane Model
This page covers the Rheem 876A20PF propane model.
Rheem's current technical documentation identifies the lead-free technical designation as 876A20PF-LF. In Rheem's model coding, the letter P identifies propane and F identifies frost-protection configuration.
The propane and Natural Gas versions are separately configured appliances and should not be treated as interchangeable.
Important: use the gas type specified on the appliance rating label and have the gas supply confirmed by the licensed installer before ordering or installation.
WHO IT SUITS
Who Is the Rheem 20L LPG Best For?
Small to Medium Homes
The 20L model provides greater nominal capacity than Rheem's smaller 12L and 16L continuous-flow models.
Up to Around Two Bathrooms
Rheem's current product page markets the 20L as suitable for two bathrooms, while its broader product specification table places it in the approximately 1.5–2 bathroom category.
Propane Properties
The 876A20PF suits properties with a compliant propane supply, appropriately sized gas pipework and a suitable outdoor installation location.
Bathroom counts are manufacturer sizing guides, not guarantees of simultaneous full-flow operation. Incoming water temperature, fixture flow rates, gas supply and water pressure affect actual performance.
PRODUCT AT A GLANCE
Rheem 20L LPG Key Details
20 L/min
At 25°C Rise
6 Star
Energy Rating
157 MJ/hr
Gas Input
50°C
Factory Preset
FLOW PERFORMANCE
20 L/min Continuous Flow Performance
The advertised 20L capacity is measured at a 25°C water-temperature rise. Where the appliance has to raise the incoming water temperature further, the available hot-water flow reduces.
| Temperature Rise | Rheem 20L Published Capacity |
|---|---|
| 25°C Rise | 20 L/min nominal capacity |
| 40°C Rise | 12.5 L/min water-heating capacity |
Actual fixture flow depends on incoming water temperature, water pressure, propane supply, gas pipe sizing, fixture flow rates and simultaneous hot-water use.
MINIMUM OPERATING FLOW
Low-Flow Operation
Rheem's current 20L plumbers' information lists a minimum operating flow rate of 1.5 L/min.
The April 2025 installation manual's commissioning procedure separately instructs installers to confirm sufficient flow and states 2.0 L/min as the minimum operating flow during that commissioning check.
Because Rheem currently publishes both figures in different technical documents, the exact operational behaviour should be confirmed against the supplied unit and current installation documentation rather than treating one figure as universal.
50°C MODEL
Factory Preset to 50°C
The 876 series is Rheem's 50°C factory preset continuous-flow range.
Rheem's current installation manual states that an 876-series water heater delivers water not exceeding 50°C in accordance with the manufacturer's applicable certification when no higher-temperature arrangement applies.
Rheem's 20L plumbers' information states that the 50°C 876A20 model does not require a separate tempering valve in the normal configuration.
Particular plumbing layouts or applications can still require additional temperature-control measures. The 50°C 876 series should not be confused with Rheem's separate 874-series higher-temperature model.
RHEEM TECHNOLOGY
Rheem Q Factor™ & FlameSafe® Protection
Rheem Q Factor™
Rheem describes Q Factor™ as technology designed to provide rapid hot water while reducing temperature fluctuations during changing continuous-flow demand.
FlameSafe® Protection
FlameSafe® overheat protection is designed to shut the water heater down before an overheating condition develops.
TECHNICAL DETAILS
Rheem 20L LPG 50°C Specifications
| Specification | Rheem 20L LPG |
|---|---|
| Brand | Rheem |
| Range | Gas Continuous Flow 12–26L |
| Model Family | 876A20 |
| Propane Product Code | 876A20PF |
| Current Technical Designation | 876A20PF-LF |
| Gas Type | Propane |
| Installation | Outdoor only |
| Factory Preset Outlet Temperature | 50°C |
| Nominal Capacity @ 25°C Rise | 20 L/min |
| Water Heating Capacity @ 40°C Rise | 12.5 L/min |
| Bathroom Guide | Product page: 2 bathrooms; broader Rheem specification guide: approximately 1.5–2 bathrooms |
| Energy Rating | 6 Star |
| Nominal Gas Consumption | 157 MJ/hr |
| Minimum Propane Supply Pressure | 2.75 kPa |
| Maximum Propane Supply Pressure | 3.50 kPa |
| Minimum Water Supply Pressure | 120 kPa for rated flow and performance |
| Maximum Mains Water Pressure | 1000 kPa |
| Internal Relief Valve Setting | 1750 kPa |
| Plumbers' Sheet Minimum Operating Flow | 1.5 L/min |
| Current Manual Commissioning Figure | 2.0 L/min |
| Hot Water Connection | R 3/4 |
| Cold Water Connection | R 3/4 |
| Gas Connection | R 3/4 |
| Electrical Supply | 220–240V AC, 50Hz |
| Power Connection | Approx. 1.8m lead and plug to suitable weatherproof GPO |
| Propane Electrical Consumption – Burner On | Approx. 47.6W with anti-frost device inactive |
| Propane Electrical Consumption – Anti-Frost Active | Approx. 119W |
| Lead-Free Compliance | Current -LF models identify compliance with applicable NCC lead-free requirements |
| Current Manual Empty Weight | Approx. 17.5kg unpackaged |
Rheem's 20L plumbers' sheet lists approximately 16kg empty, while the April 2025 Owner's Guide technical table lists 17.5kg unpackaged. Where lifting or freight weight matters, confirm against the actual supplied unit.
DIMENSIONS
Rheem 20L LPG Dimensions
519mm
Body Height
355mm
Width
188mm
Depth
17.5kg
Current Manual Weight*
Rheem's technical drawing also shows an overall vertical installation envelope of approximately 585mm including the lower connection area.
*The current April 2025 manual lists 17.5kg unpackaged while the separate 20L plumbers' sheet lists approximately 16kg.
OUTDOOR INSTALLATION
The Rheem 20L LPG Is Outdoor Only
Rheem's current installation guide specifies the A20 water heater for outdoor installation only.
The appliance must be installed vertically upright with the gas, hot water, cold water and power connections facing downward.
The position must also permit safe servicing without requiring inappropriate access equipment and must keep the air inlet and flue terminal unobstructed.
FLUE CLEARANCES
Outdoor Flue-Terminal Clearance Requirements
The final installation must comply with Rheem's instructions, AS/NZS 5601.1 and applicable local requirements.
- At least 300mm from the top of the flue terminal to eaves
- At least 300mm horizontally from the flue terminal to relevant building openings
- At least 1500mm vertically from the flue terminal to relevant openings
- At least 300mm horizontally from a return wall or external corner
- At least 1500mm to an opening in the direction of flue discharge
- At least 500mm to a fence, wall or obstruction in the direction of discharge
- More than 450mm to an unobstructed property boundary in the direction of discharge
- Enough front access to remove the appliance front panel for servicing
These are manufacturer guide extracts only. Final gas-installation clearances must be assessed by the licensed installer against the current Gas Installations Standard and the actual site.
COVERED AREAS
Special Propane Requirements for Covered Installations
Continuous-flow gas water heaters installed beneath partially or fully covered areas must satisfy Rheem's ventilation and flue-dispersal requirements together with AS/NZS 5601.1.
Rheem's current installation manual specifically states that the A20PF propane model is not certified for use with either the Rheem Flue Terminal Diverter or the Extended Flue Terminal Diverter.
This is an important distinction from the corresponding Natural Gas models, which have specified diverter options for certain compliant covered-area installations.
WATER PRESSURE
Rheem 20L Water Pressure Requirements
Rheem specifies a minimum mains water pressure of 120 kPa to achieve the rated flow and performance of the appliance.
The maximum mains supply pressure is 1000 kPa. Where the incoming supply can exceed this value, Rheem requires an approved pressure-limiting valve without non-return characteristics.
The appliance incorporates a pressure-relief valve with a current manufacturer setting of 1750 kPa.
Rheem does not recommend this appliance for a low-pressure water supply.
PROPANE SUPPLY
Gas Supply & Pipe Sizing Matter
The Rheem 20L has a nominal maximum gas input of 157 MJ/hr. The LPG regulator, gas supply and pipework must therefore be capable of supplying the appliance correctly under full operating load.
Rheem's current technical data specifies a minimum propane supply pressure of 2.75 kPa and a maximum supply pressure of 3.50 kPa under the manufacturer's conditions.
Gas pipe sizing must be determined from the actual pipe length, regulator, appliance load and any other gas appliances connected to the same supply.
ELECTRICAL SUPPLY
The Rheem 20L LPG Also Requires Electricity
Although propane supplies the heat, the Rheem 20L also requires electricity for its electronic controls, ignition, combustion fan and frost-protection equipment.
Rheem supplies the unit with an approximately 1.8 metre lead and plug and requires a suitable weatherproof 220–240V AC, 50Hz general-purpose outlet.
The current manual specifies that the GPO is to be located within approximately 1.2 metres of the installation and kept clear of the flue exhaust, draining water, gas supply pipe and water connections.
TEMPERATURE CONTROLLERS
Optional Rheem Temperature Controllers
Rheem lists compatible remote temperature-controller options for approved single-water-heater installations.
Kitchen Controller
A compatible Rheem kitchen controller can provide convenient user temperature control.
Bathroom 1 Controller
A compatible bathroom controller can provide temperature selection and priority operation.
Bathroom 2 Controller
A second compatible bathroom controller can be incorporated where the approved controller configuration allows it.
On the 876 series, the maximum delivery temperature remains within the permitted 50°C model configuration.
Controller compatibility and wiring should be confirmed for the exact installation before accessories are ordered.
ACCESSORIES
Rheem 20L Accessory Options
Pipe Cover – 299430
A compatible pipe cover can conceal the plumbing and gas connections beneath the appliance.
Recess Box – 299427
Rheem lists a recess box for approved recessed wall installations where all location requirements are satisfied.
Security Cage – 299867
An optional security cage is listed by Rheem for selected 12–26L installations.
Wall Mount Security Kit – 299868
Rheem also lists a compatible wall-mount security kit.
INSTALLATION REQUIREMENTS
What Is Required to Install the Rheem 20L LPG?
Rheem requires the water heater to be installed and serviced by a qualified person in accordance with the manufacturer's instructions and applicable gas, plumbing and electrical requirements.
- Correct 876A20PF propane model
- Propane supply matched to the appliance rating label
- Outdoor-only compliant installation position
- Correct flue-terminal clearances
- Secure vertical wall mounting
- LPG regulator and supply capable of supporting 157 MJ/hr
- Correctly sized gas pipework
- R 3/4 gas connection
- R 3/4 hot and cold water connections
- Minimum 120 kPa water pressure for rated performance
- Pressure limiting where mains pressure can exceed 1000 kPa
- Suitable isolation valves
- Weatherproof 220–240V AC power outlet
- Service access around the appliance
- Unobstructed air inlet and flue terminal
- Installation compliant with applicable plumbing, gas and electrical requirements
16L VS 20L
Rheem 16L vs 20L Continuous Flow
| Feature | Rheem 16L | Rheem 20L |
|---|---|---|
| Nominal Flow @ 25°C Rise | 16 L/min | 20 L/min |
| Water Heating @ 40°C Rise | 10.0 L/min | 12.5 L/min |
| Broad Rheem Bathroom Guide | Approx. 1–1.5 bathrooms | Approx. 1.5–2 bathrooms |
| Nominal Gas Consumption | 126 MJ/hr | 157 MJ/hr |
The larger 20L provides additional flow capacity but also requires more gas input. Gas pipe size and household demand should therefore be considered together.
50°C VS 60°C
Rheem 20L 50°C vs 60°C
50°C – 876 Series
The 876A20 is factory configured as the 50°C temperature-limited model and can simplify delivery-temperature requirements in suitable domestic installations.
60°C – 874 Series
The separate 874A20 higher-temperature model can provide hotter outlet water and can require additional temperature-limiting equipment for personal-hygiene fixtures.
Select the required model from the property's plumbing layout and compliance requirements rather than assuming the two temperature versions are interchangeable.
MAINTENANCE
Rheem 20L LPG Maintenance
General Maintenance Every 6 Months
Rheem recommends checking the appliance, air inlet and flue terminal approximately every six months and removing plant growth, insects or other obstructions that could interfere with operation.
Major Service Every 5 Years
Rheem recommends a major service by qualified personnel every five years, including gas-pressure checks, burner inspection and cleaning, line-strainer cleaning and inspection of connections.
Rheem instructs the electrical supply to be switched off before general cleaning or maintenance around the appliance.
WARRANTY
Rheem 20L LPG Warranty
Rheem's current warranty for A20 continuous-flow models manufactured after 1 April 2025 separates the initial all-component coverage from the longer heat-exchanger parts coverage.
| Coverage | Rheem Warranty |
|---|---|
| All Components – All Installations | Year 1 – repair or replacement of the faulty component including labour |
| All Components – Qualifying Single-Family Domestic Dwelling | Years 2–3 – repair or replacement including labour |
| Heat Exchanger – Qualifying Single-Family Domestic Dwelling | Years 4–12 – replacement heat exchanger supplied free of charge |
| Heat Exchanger Labour – Years 4–12 | Installation and repair labour is the owner's responsibility |
Rheem summarises this as 12 years parts and 3 years labour on the heat exchanger plus 3 years parts and labour on other components when installed in a qualifying single-family domestic dwelling.
Other installation types receive different coverage. Full Rheem warranty conditions, exclusions and water-quality requirements apply.
SUPPLY ONLY
Buy the Rheem 20L LPG Supply Only
Choose supply only if you require the Rheem 876A20PF and already have an appropriately licensed gas fitter or plumber arranged.
The supply-only price covers the water heater itself. Installation, LPG regulator or supply work, gas pipe alterations, water valves, electrical work, plumbing changes, accessories, removal and disposal are separate unless specifically included in the order.
Before ordering, confirm the gas type and ensure the propane supply, water pressure, electrical outlet and outdoor installation position are suitable.
SUPPLY & INSTALL
Rheem 20L LPG Supplied & Installed
Supply Only
Order the 876A20PF where compliant licensed gas, plumbing and electrical installation are already arranged.
Brisbane Installation
Eligible Brisbane customers can check supply-and-install options for replacement of a compatible outdoor propane continuous-flow water heater.
Gold Coast Installation
Eligible Gold Coast customers can also check installation options including LPG supply, gas pipe sizing, water pressure, electrical supply, wall location and clearances.
AUSTRALIA-WIDE SUPPLY
Buy the Rheem 20L LPG Across Australia
Installed Today offers supply-only ordering across supported Australian delivery areas, subject to product availability, with local supply-and-install options available in eligible Brisbane and Gold Coast locations.
Customers outside the local installation area can arrange compliant installation through appropriately licensed local trades.
Brisbane
Gold Coast
Sydney
Melbourne
Adelaide
Perth
BRISBANE INSTALLATION
Rheem 20L LPG Installation Brisbane
Eligible Brisbane customers can order the Rheem 20L LPG with a local installation option where available.
A compatible replacement is generally more straightforward where the existing appliance is already an outdoor propane continuous-flow water heater and the LPG supply, gas pipework, water connections, power provision and flue clearances remain suitable.
The appliance body is approximately 519mm high × 355mm wide × 188mm deep, making it compact compared with a storage system, but compliant service and flue clearances are still required.
GOLD COAST INSTALLATION
Rheem 20L LPG Installation Gold Coast
Eligible Gold Coast customers can also check supplied-and-installed options for the Rheem 20L LPG.
Before installation, confirm the property's propane supply and check regulator capacity, gas pipe sizing, water pressure, plumbing, weatherproof power supply, wall location, flue clearances and removal requirements for the existing water heater.
WHAT MAY REQUIRE EXTRA WORK
Check These Items Before Ordering Installation
- Changing from Natural Gas to propane
- Relocating the water heater
- Undersized gas pipework
- LPG regulator or supply alterations
- Insufficient propane supply capacity
- Old or non-compliant water valves
- Additional hot or cold water pipework
- Low or excessive water pressure
- New weatherproof electrical outlet
- Controller installation or wiring
- Non-compliant flue-terminal clearances
- Covered-area installation complications
- Wall mounting or recess-box work
- Removal and disposal of the existing water heater
COMMON QUESTIONS
Questions About the Rheem 20L LPG 50°C
What is the Rheem 20L LPG model number?
The propane 50°C product code is 876A20PF. Rheem's current technical manual lists the lead-free technical designation as 876A20PF-LF.
Is this model LPG or Natural Gas?
This page covers the propane model. The Natural Gas version is a separately configured appliance.
What is the flow rate?
Rheem publishes 20 L/min at a 25°C temperature rise and 12.5 L/min at a 40°C rise.
How many bathrooms is the Rheem 20L suitable for?
Rheem's current product page describes the 20L as suitable for 2 bathrooms, while its broader domestic specification table gives a guide of approximately 1.5–2 bathrooms. Actual performance depends on site conditions and demand.
What is the energy rating?
The current Rheem 20L has a 6 Star gas energy rating.
What is the gas consumption?
Rheem specifies nominal gas consumption of 157 MJ/hr.
What propane pressure does it require?
Rheem's current technical data specifies approximately 2.75 kPa minimum and 3.50 kPa maximum propane supply pressure under the manufacturer's conditions.
What is the minimum water pressure?
Rheem specifies 120 kPa minimum mains pressure to achieve rated flow and performance.
What is the maximum water pressure?
Rheem specifies 1000 kPa maximum mains water pressure.
What is the relief-valve setting?
The current Rheem installation manual specifies an internal relief-valve setting of 1750 kPa.
What is the minimum operating flow?
Rheem's current 20L plumbers' sheet lists 1.5 L/min, while the April 2025 installation manual's commissioning section states 2.0 L/min. Confirm against the supplied appliance and current technical documentation.
What connections does it use?
The hot water, cold water and gas connections are all R 3/4.
Can the Rheem 20L LPG be installed indoors?
No. Rheem specifies this model for outdoor installation only.
Does it require electricity?
Yes. The water heater requires 220–240V AC, 50Hz power for its electronic controls, ignition, fan and frost-protection functions.
Does it come with a power lead?
Yes. Rheem's current installation guide specifies an approximately 1.8 metre lead and plug.
What are the dimensions?
The appliance body is approximately 519mm high × 355mm wide × 188mm deep.
How much does the Rheem 20L weigh?
Rheem's April 2025 technical manual lists approximately 17.5kg unpackaged, while its separate plumbers' sheet lists approximately 16kg.
What does the 50°C model mean?
The 876 series is Rheem's factory 50°C temperature-limited version of the continuous-flow range.
Does the 50°C model need a tempering valve?
Rheem's current 20L plumbers' information identifies the 50°C model as requiring no tempering valve in its normal configuration. Particular installation arrangements can still require additional temperature control.
Can temperature controllers be fitted?
Yes. Rheem lists compatible kitchen and bathroom remote-controller options for approved installations.
Can the propane model use Rheem's flue terminal diverter?
No. Rheem's current installation manual states that A20PF propane models are not certified for use with either the standard Rheem Flue Terminal Diverter or Extended Flue Terminal Diverter.
How often should it be maintained?
Rheem recommends general maintenance around every six months and a major service by qualified personnel every five years.
What is the warranty?
For qualifying single-family domestic installations, Rheem provides all-component parts-and-labour coverage through Year 3 and replacement heat-exchanger parts through Year 12, with heat-exchanger installation and repair labour after Year 3 being the owner's responsibility.
Can I buy the Rheem 20L LPG supply only?
Yes. Installed Today offers a supply-only pathway where compliant licensed installation is already arranged.
Can Installed Today install the Rheem 20L LPG?
Supply-and-install options are available in selected Brisbane and Gold Coast service areas. Final requirements depend on propane supply, gas-pipe capacity, water pressure, plumbing, electrical supply, outdoor wall position, flue clearances and site compliance.
WHY INSTALLED TODAY
Why Order the Rheem 20L LPG From Installed Today?
Supply Only
Unit Ordering
20 L/min
Continuous Flow
50°C
Preset Model
Brisbane & Gold Coast
Installation Options
Installed Today provides a clear pathway to order the Rheem 20L LPG as a product-only purchase or combine it with an eligible local installation option. Confirm propane supply, gas pipe sizing, water pressure, electrical supply, outdoor clearances, access and old-system removal requirements before checkout.
FINAL CHECK
Is the Rheem 20L LPG 50°C Right for You?
The Rheem 876A20PF is suited to properties wanting a compact outdoor propane continuous-flow water heater with moderate household flow capacity, a 50°C factory preset and Rheem's 6 Star continuous-flow platform.
Before ordering, confirm that the property uses the correct propane supply, that the gas regulator and pipework can support the 157 MJ/hr appliance, that mains water pressure is adequate and that a compliant outdoor location with suitable flue clearances and weatherproof power is available. Choose supply only where licensed installation is already arranged, or check Installed Today's Brisbane and Gold Coast installation options.
Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
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Whether you already know exactly what you need or you are still comparing options, Installed Today gives you a clearer way to buy the right product for your home, budget and timing.
Why Customers Choose Installed Today
Supply Only or Optional Installation
Choose the product on its own, or add installation where available on selected products and in eligible service areas. This gives you the flexibility to order the way that suits you best.
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See the product price upfront, then review available installation options and common add-ons before placing your order. You can check the package total before checkout, instead of waiting on basic pricing just to get started.
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Common Installation Add-Ons Available
Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.
Built Around Brisbane and Gold Coast Homes
Our product and installation options are selected with common Brisbane and Gold Coast homes in mind, including local water quality, access issues, plumbing layouts, replacement requirements and typical installation conditions.
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Add the product and selected options to cart in one order, instead of trying to organise separate suppliers, installers, parts and payments yourself.
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Designed to Make Your Decision Easier
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Choose supply only if you just need the product.
Choose an optional supplied and installed package where installation is available and you want the product and selected install options organised in one order.
Add common extras before checkout if your job needs additional parts, removal, access support or site-specific options.
It is a simpler way to organise the product, the selected extras and the parts of the job that matter most.
Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
Fast Delivery and Install-Aligned Shipping
Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.
For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.
Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
Free Shipping with Installation
When you select an eligible installation package, delivery is included as part of the supplied and installed order.
Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.
Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
Order Tracking
We will send your delivery details once your order has been dispatched or scheduled.
For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.
Need Help with Delivery?
Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.
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