RHEEM 20L NATURAL GAS CONTINUOUS FLOW HOT WATER
Rheem 20L Natural Gas Continuous Flow Hot Water System 50°C – 876A20NF
The Rheem 20L Natural Gas Continuous Flow Hot Water System 50°C is a compact outdoor water heater designed for homes wanting continuous hot water without a storage cylinder.
The 876A20NF is the Natural Gas version of Rheem's 20L 50°C continuous-flow water heater. It provides 20 L/min nominal hot-water capacity at a 25°C temperature rise, a 6 Star energy rating, a 50°C factory preset outlet temperature and nominal gas consumption of 157 MJ/hr.
Installed Today offers the Rheem 20L Natural Gas as a supply-only gas water heater or with supply and installation across eligible Brisbane and Gold Coast service areas.
Rheem 20L Natural Gas at a glance: model 876A20NF, 20 L/min at a 25°C rise, 12.5 L/min at a 40°C rise, 50°C factory preset outlet temperature, 6 Star rating, 157 MJ/hr gas input, outdoor-only installation, 120 kPa minimum water pressure for rated performance, 1000 kPa maximum mains pressure and up to 12 years heat-exchanger coverage for qualifying single-family domestic installations.
ABOUT THE SYSTEM
About the Rheem 20L Natural Gas Continuous Flow Water Heater
The Rheem 20L heats water as it passes through the appliance rather than storing a tank of heated water.
When a suitable hot-water outlet is opened, the unit detects demand and operates its electronic ignition, gas burner and combustion controls to heat the water while it is being used.
This compact wall-mounted format can suit homes, townhouses, apartments and replacement installations where an outdoor Natural Gas continuous-flow system is appropriate.
IMPORTANT GAS TYPE
876A20NF Is the Natural Gas Model
This page covers the Rheem 876A20NF Natural Gas model.
Rheem's current technical documentation identifies the lead-free technical designation as 876A20NF-LF. In the manufacturer's model coding, N identifies Natural Gas, F identifies frost protection and -LF identifies the current lead-free certified version.
The Natural Gas and propane models are separately configured appliances and should not be treated as interchangeable.
WHO IT SUITS
Who Is the Rheem 20L Natural Gas Best For?
Small to Medium Homes
The 20L model provides more nominal hot-water capacity than Rheem's smaller 12L and 16L continuous-flow models.
Up to Around Two Bathrooms
Rheem's current product page lists the 20L model for approximately two bathrooms. Actual performance depends on climate, fixture flow rates and simultaneous demand.
Natural Gas Replacements
The 876A20NF can suit replacement of an existing outdoor Natural Gas water heater where the gas supply, pipe sizing, plumbing, power and clearances remain suitable.
PRODUCT AT A GLANCE
Rheem 20L Natural Gas Key Details
20 L/min
At 25°C Rise
6 Star
Energy Rating
157 MJ/hr
Gas Input
50°C
Factory Preset
FLOW PERFORMANCE
20 L/min Continuous Flow Performance
The advertised 20L capacity is based on a 25°C water-temperature rise. When the appliance needs to raise the incoming water temperature further, the available heated-water flow decreases.
| Temperature Rise | Rheem 20L Published Capacity |
|---|---|
| 25°C Rise | 20 L/min nominal capacity |
| 40°C Rise | 12.5 L/min water-heating capacity |
Actual fixture performance also depends on incoming water temperature, mains pressure, gas supply, pipe sizing, fixture flow rates and simultaneous hot-water use.
BATHROOM SIZING
How Many Bathrooms Can the Rheem 20L Supply?
Rheem's current product information lists the 20L model as suitable for approximately 2 bathrooms.
This is a sizing guide rather than a guarantee that two showers or multiple fixtures will always operate simultaneously at unrestricted flow.
Incoming water temperature, shower flow rates, gas supply, water pressure and household demand all affect the available hot-water performance.
MINIMUM OPERATING FLOW
Low-Flow Operation
Rheem's current 20L plumbers' information lists a minimum operating flow rate of 1.5 L/min.
The April 2025 installation manual separately uses 2.0 L/min as the minimum operating flow figure during its commissioning check.
Because these figures appear in different manufacturer documents for different contexts, the supplied unit and current installation instructions should be used when diagnosing low-flow operation.
50°C MODEL
Factory Preset to 50°C
The 876 series is Rheem's 50°C factory preset continuous-flow range.
Rheem states that the 876-series water heater delivers water not exceeding 50°C when installed in accordance with the approved plumbing configurations.
Rheem's 20L plumbers' information describes the 50°C version as requiring no separate tempering valve in the normal configuration.
Some plumbing arrangements can still require additional temperature-control measures. The 876-series 50°C model must not be confused with Rheem's separate 874-series higher-temperature water heater.
RHEEM TECHNOLOGY
Rheem Q Factor™ & FlameSafe® Protection
Rheem Q Factor™
Rheem describes Q Factor™ as technology designed to provide rapid hot water while reducing temperature fluctuations that can occur as continuous-flow demand changes.
FlameSafe® Protection
FlameSafe® overheat protection is designed to shut the water heater down before an overheating condition develops.
TECHNICAL DETAILS
Rheem 20L Natural Gas 50°C Specifications
| Specification | Rheem 20L Natural Gas |
|---|---|
| Brand | Rheem |
| Range | Gas Continuous Flow 12–26L |
| Model Family | 876A20 |
| Natural Gas Product Code | 876A20NF |
| Current Technical Designation | 876A20NF-LF |
| Gas Type | Natural Gas |
| Installation | Outdoor only |
| Factory Preset Outlet Temperature | 50°C |
| Nominal Capacity @ 25°C Rise | 20 L/min |
| Water Heating Capacity @ 40°C Rise | 12.5 L/min |
| Manufacturer Bathroom Guide | Approximately 2 bathrooms |
| Energy Rating | 6 Star |
| Nominal Gas Consumption | 157 MJ/hr |
| Minimum Natural Gas Supply Pressure | 1.13 kPa |
| Maximum Natural Gas Supply Pressure | 3.50 kPa |
| Minimum Water Supply Pressure | 120 kPa for rated flow and performance |
| Maximum Mains Water Pressure | 1000 kPa |
| Internal Relief Valve Setting | 1750 kPa |
| Plumbers' Sheet Minimum Operating Flow | 1.5 L/min |
| Hot Water Connection | R 3/4 |
| Cold Water Connection | R 3/4 |
| Gas Connection | R 3/4 |
| Electrical Supply | 220–240V AC, 50Hz |
| Power Connection | Approx. 1.8m lead and plug to suitable weatherproof GPO |
| Lead-Free Compliance | Current -LF model complies with applicable NCC lead-free requirements |
| Plumbers' Sheet Empty Weight | Approx. 16kg |
| April 2025 Manual Unpackaged Weight | Approx. 17.5kg |
Rheem's one-page 20L plumbers' information lists approximately 16kg empty, while the April 2025 Owner's Guide lists 17.5kg unpackaged. Confirm against the supplied unit where freight or lifting weight is critical.
DIMENSIONS
Rheem 20L Natural Gas Dimensions
519mm
Body Height
355mm
Width
188mm
Depth
16–17.5kg
Published Weight*
Rheem's technical drawing also shows an overall vertical installation envelope of approximately 585mm once the lower connection area is considered.
*Rheem publishes 16kg on its current plumbers' sheet and 17.5kg unpackaged in the April 2025 Owner's Guide.
OUTDOOR INSTALLATION
The Rheem 20L Natural Gas Is Outdoor Only
Rheem specifies the A20 water heater for outdoor installation only.
The unit must be installed vertically upright with the water, gas and power connections on the underside and must be securely mounted to a suitable wall or support frame.
The installation must also permit safe servicing, removal of the front panel and access to the appliance without relying on a ladder or scaffold.
WATER PRESSURE
Rheem 20L Water Pressure Requirements
Rheem specifies a minimum mains water pressure of 120 kPa to achieve the rated flow and performance of the water heater.
The maximum mains supply pressure is 1000 kPa. Where supply pressure can exceed this limit, Rheem requires an approved pressure-limiting valve without non-return characteristics.
The appliance incorporates an internal pressure-relief valve with a manufacturer setting of 1750 kPa.
Rheem does not recommend this model for a low-pressure water supply.
NATURAL GAS SUPPLY
Gas Supply & Pipe Sizing Matter
The Rheem 20L has a nominal maximum gas input of 157 MJ/hr, so the Natural Gas meter, gas line and pipe sizing must be capable of maintaining adequate supply while the appliance is operating.
Rheem's current technical data specifies a minimum Natural Gas supply pressure of 1.13 kPa and a maximum of 3.50 kPa.
During commissioning, Rheem instructs the installer to check inlet gas pressure while the water heater and other gas-burning appliances on the property are operating. Inadequate pressure can indicate an undersized gas line or supply limitation.
COVERED AREAS
Natural Gas Flue Diverter Options
A continuous-flow gas water heater installed beneath a partially or fully covered area must comply with Rheem's installation instructions and applicable gas-installation requirements.
For the A20NF Natural Gas model, Rheem lists specific flue-diverter options that can be used in certain compliant covered-area arrangements.
Flue Terminal Diverter – 299336
Rheem permits the Natural Gas A20NF to use this diverter in specified covered-area configurations when installed in accordance with the accessory and water-heater instructions.
Extended Flue Terminal Diverter – 299334
Rheem also lists an extended diverter for specified installations where its outlet is positioned beyond the relevant covered-area boundary as required.
These accessories do not make every covered location compliant. The licensed gas fitter must assess the site against Rheem's instructions and AS/NZS 5601.1.
ELECTRICAL SUPPLY
The Rheem 20L Natural Gas Also Requires Power
Although Natural Gas supplies the heat, the water heater requires electricity for its electronic controls, ignition, combustion fan and frost-protection functions.
Rheem supplies the appliance with an approximately 1.8 metre power lead and plug for connection to a suitable weatherproof 220–240V AC, 50Hz general-purpose outlet.
The electrical outlet must be positioned safely away from the flue exhaust, draining water, gas connection and water pipework in accordance with the installation instructions.
TEMPERATURE CONTROLLERS
Optional Rheem Temperature Controllers
Rheem lists compatible remote temperature-controller options for approved single-water-heater installations.
Kitchen Controller
A compatible Rheem kitchen controller can provide user temperature selection from the kitchen.
Bathroom 1 Controller
A compatible bathroom controller can provide temperature selection and priority operation.
Bathroom 2 Controller
A second compatible bathroom controller can be incorporated where the approved installation configuration allows it.
On the 876 series, the maximum outlet-temperature arrangement remains subject to the 50°C model limitations and Rheem's controller instructions.
ACCESSORIES
Rheem 20L Accessory Options
Pipe Cover – 299430
Designed to conceal compatible plumbing and gas connections beneath the water heater.
Recess Box – 299427
Allows the water heater to be recessed into a wall where all manufacturer installation requirements can be met.
Security Cage – 299867
Optional security accessory listed by Rheem for compatible continuous-flow installations.
Wall Mount Security Kit – 299868
Optional wall-mount security hardware listed in Rheem's current 20L plumbers' information.
16L VS 20L
Rheem 16L vs 20L Continuous Flow
| Feature | Rheem 16L | Rheem 20L |
|---|---|---|
| Nominal Flow @ 25°C Rise | 16 L/min | 20 L/min |
| Water Heating @ 40°C Rise | 10.0 L/min | 12.5 L/min |
| Typical Manufacturer Positioning | Lower household flow demand | Higher household flow demand |
| Nominal Gas Consumption | 126 MJ/hr | 157 MJ/hr |
A larger continuous-flow model requires more gas input as well as providing additional hot-water capacity, so gas-pipe suitability should be checked before increasing system size.
50°C VS 60°C
Rheem 20L 50°C vs 60°C
50°C – 876 Series
The 876A20 is factory configured as Rheem's 50°C temperature-limited model for appropriate domestic installations.
Higher Temperature – 874 Series
The separate 874A20 model can deliver hotter water and may require additional temperature-limiting equipment for personal-hygiene fixtures.
Select the required temperature version according to the property's plumbing configuration and compliance requirements rather than treating the models as interchangeable.
INSTALLATION REQUIREMENTS
What Is Required to Install the Rheem 20L Natural Gas?
Rheem requires the water heater to be installed and serviced by a qualified person in accordance with the manufacturer's instructions, applicable plumbing requirements and AS/NZS 5601.1.
- Correct 876A20NF Natural Gas model
- Property connected to Natural Gas
- Outdoor-only compliant installation position
- Correct flue-terminal clearances
- Secure vertical wall or frame mounting
- Gas supply capable of supporting 157 MJ/hr
- Correctly sized Natural Gas pipework
- R 3/4 gas connection
- R 3/4 hot and cold water connections
- Minimum 120 kPa mains water pressure for rated performance
- Pressure limiting where mains pressure can exceed 1000 kPa
- Suitable water and gas isolation valves
- Weatherproof 220–240V AC electrical outlet
- Optional controller wiring where selected
- Safe access for servicing without ladder or scaffold
- Unobstructed air inlet and flue terminal
MAINTENANCE
Rheem 20L Natural Gas Maintenance
General Maintenance
Keep the appliance area, air inlet and flue terminal clear of vegetation, insects and other obstructions, and follow Rheem's routine owner-maintenance instructions.
Major Service Every 5 Years
Rheem recommends a major service by qualified personnel every five years, including gas-pressure checks, burner inspection and cleaning, line-strainer cleaning and inspection of connections.
Servicing and internal inspection must only be completed by appropriately qualified personnel.
WARRANTY
Rheem 20L Natural Gas Warranty
Rheem's current warranty for A20 continuous-flow models manufactured after 1 April 2025 separates the initial all-component coverage from the longer heat-exchanger parts coverage.
| Coverage | Rheem Warranty |
|---|---|
| All Components – All Installations | Year 1 – repair or replacement of the faulty component including labour |
| All Components – Qualifying Single-Family Domestic Dwelling | Years 2–3 – repair or replacement of the faulty component including labour |
| Heat Exchanger – Qualifying Single-Family Domestic Dwelling | Years 4–12 – replacement heat exchanger supplied free of charge |
| Heat Exchanger Labour – Years 4–12 | Installation and repair labour is the owner's responsibility |
Rheem summarises this as 12 years parts and 3 years labour on the heat exchanger plus 3 years parts and labour on other components for a qualifying single-family domestic dwelling.
For other installations, Rheem's current warranty provides one year parts and labour on the heat exchanger and other components. Full warranty terms and exclusions apply.
SUPPLY ONLY
Buy the Rheem 20L Natural Gas Supply Only
Choose supply only if you require the Rheem 876A20NF and already have an appropriately licensed gas fitter or plumber arranged.
The supply-only price covers the water heater itself. Installation, gas-pipe alterations, water valves, electrical work, plumbing changes, controller accessories, flue-diverter accessories, removal and disposal are separate unless specifically included in the order.
Before ordering, confirm that the property uses Natural Gas and that the gas supply, water pressure, electrical outlet and outdoor installation location are suitable.
SUPPLY & INSTALL
Rheem 20L Natural Gas Supplied & Installed
Supply Only
Order the 876A20NF where compliant licensed gas, plumbing and electrical installation are already arranged.
Brisbane Installation
Eligible Brisbane customers can check supply-and-install options for replacement of a compatible outdoor Natural Gas continuous-flow water heater.
Gold Coast Installation
Eligible Gold Coast customers can also check installation options including gas pipe sizing, water pressure, electrical supply, wall location and flue clearances.
AUSTRALIA-WIDE SUPPLY
Buy the Rheem 20L Natural Gas Across Australia
Installed Today offers supply-only ordering across supported Australian delivery areas, subject to product availability, with local supply-and-install options available in eligible Brisbane and Gold Coast locations.
Customers elsewhere can arrange compliant installation through appropriately licensed local trades.
Brisbane
Gold Coast
Sydney
Melbourne
Adelaide
Perth
BRISBANE INSTALLATION
Rheem 20L Natural Gas Installation Brisbane
Eligible Brisbane customers can order the Rheem 20L Natural Gas with a local installation option where available.
A compatible replacement is generally more straightforward where the existing appliance is already an outdoor Natural Gas continuous-flow system and the gas pipework, water connections, weatherproof power and flue clearances remain suitable.
The appliance body is approximately 519mm high × 355mm wide × 188mm deep, but compliant clearances and servicing access are still required.
GOLD COAST INSTALLATION
Rheem 20L Natural Gas Installation Gold Coast
Eligible Gold Coast customers can also check supplied-and-installed options for the Rheem 20L Natural Gas.
Before installation, confirm the property uses Natural Gas and check gas pipe capacity, mains water pressure, plumbing, electrical supply, outdoor wall position, flue clearances and removal requirements for the existing system.
WHAT MAY REQUIRE EXTRA WORK
Check These Items Before Ordering Installation
- Changing from propane to Natural Gas
- Relocating the water heater
- Undersized Natural Gas pipework
- Gas meter or supply-capacity limitations
- Old or non-compliant water valves
- Additional hot or cold water pipework
- Low or excessive water pressure
- New or relocated weatherproof electrical outlet
- Controller installation or wiring
- Flue-diverter accessory where permitted and required
- Non-compliant flue-terminal location
- Wall mounting or recess-box work
- Restricted service access
- Removal and disposal of the existing water heater
COMMON QUESTIONS
Questions About the Rheem 20L Natural Gas 50°C
What is the Rheem 20L Natural Gas model number?
The Natural Gas 50°C product code is 876A20NF. Rheem's current technical documentation identifies the lead-free version as 876A20NF-LF.
Is this Natural Gas or LPG?
This page covers the Natural Gas model. The propane version is a separately configured appliance.
What is the flow rate?
Rheem publishes 20 L/min at a 25°C temperature rise and 12.5 L/min at a 40°C temperature rise.
How many bathrooms is the Rheem 20L suitable for?
Rheem's current product page lists the 20L model as suitable for approximately 2 bathrooms. Actual simultaneous performance depends on site conditions and household demand.
What is the energy rating?
The Rheem 20L has a 6 Star gas energy rating.
What is the gas consumption?
Rheem specifies nominal gas consumption of 157 MJ/hr.
What Natural Gas pressure does it require?
Rheem's current technical data specifies approximately 1.13 kPa minimum and 3.50 kPa maximum Natural Gas supply pressure.
What is the minimum water pressure?
Rheem specifies 120 kPa minimum water-supply pressure to achieve rated flow and performance.
What is the maximum water pressure?
Rheem specifies 1000 kPa maximum mains water pressure.
What is the relief-valve setting?
The current installation manual specifies an internal relief-valve setting of 1750 kPa.
What is the minimum operating flow?
Rheem's current plumbers' information lists 1.5 L/min. Its April 2025 installation manual uses 2.0 L/min during the commissioning flow check, so the current instructions for the supplied appliance should be followed.
What connections does it use?
The hot water, cold water and Natural Gas connections are all R 3/4.
Can the Rheem 20L Natural Gas be installed indoors?
No. Rheem specifies this water heater for outdoor installation only.
Does it require electricity?
Yes. The water heater requires 220–240V AC, 50Hz electricity for the electronic controls, ignition, combustion fan and frost protection.
Does it come with a power lead?
Yes. Rheem's current installation guide specifies an approximately 1.8 metre lead and plug.
What are the dimensions?
The appliance body is approximately 519mm high × 355mm wide × 188mm deep.
How much does the Rheem 20L weigh?
Rheem's plumbers' sheet lists approximately 16kg, while the April 2025 technical manual lists approximately 17.5kg unpackaged.
What does the 50°C model mean?
The Rheem 876 series is factory configured as the 50°C temperature-limited version of the continuous-flow range.
Does the 50°C model need a tempering valve?
Rheem's current 20L plumbers' information states that the 876A20 50°C model requires no tempering valve in the normal configuration. Particular installation arrangements can still require additional temperature control.
Can temperature controllers be fitted?
Yes. Rheem lists compatible kitchen and bathroom remote-controller options for approved installations.
Can the Natural Gas model use a Rheem flue diverter?
Yes, in specified compliant applications. Rheem lists the 299336 Flue Terminal Diverter and 299334 Extended Flue Terminal Diverter for certain A20NF Natural Gas covered-area installations.
How often should it be serviced?
Rheem recommends a major service by qualified personnel every five years, together with routine owner maintenance of the appliance area, air inlet and flue terminal.
What is the warranty?
For a qualifying single-family domestic dwelling, Rheem provides parts-and-labour coverage on all components through Year 3 and replacement heat-exchanger parts through Year 12, with heat-exchanger labour after Year 3 being the owner's responsibility.
Can I buy the Rheem 20L Natural Gas supply only?
Yes. Installed Today offers a supply-only pathway where compliant licensed installation is already arranged.
Can Installed Today install the Rheem 20L Natural Gas?
Supply-and-install options are available in selected Brisbane and Gold Coast service areas. Final requirements depend on Natural Gas availability, gas pipe capacity, water pressure, plumbing, electrical supply, outdoor wall position, flue clearances and site compliance.
WHY INSTALLED TODAY
Why Order the Rheem 20L Natural Gas From Installed Today?
Supply Only
Unit Ordering
20 L/min
Continuous Flow
50°C
Preset Model
Brisbane & Gold Coast
Installation Options
Installed Today provides a clear pathway to order the Rheem 20L Natural Gas as a product-only purchase or combine it with an eligible local installation option. Confirm gas type, gas pipe sizing, water pressure, electrical supply, outdoor clearances, access and old-system removal requirements before checkout.
FINAL CHECK
Is the Rheem 20L Natural Gas 50°C Right for You?
The Rheem 876A20NF is suited to properties wanting a compact outdoor Natural Gas continuous-flow water heater with moderate household flow capacity, a factory 50°C outlet setting and Rheem's 6 Star continuous-flow platform.
Before ordering, confirm that the property uses Natural Gas, that the gas supply and pipework can support the 157 MJ/hr appliance, that mains water pressure is adequate and that a compliant outdoor location with suitable flue clearances and weatherproof power is available. Choose supply only where licensed installation is already arranged, or check Installed Today's Brisbane and Gold Coast installation options.
Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
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Whether you already know exactly what you need or you are still comparing options, Installed Today gives you a clearer way to buy the right product for your home, budget and timing.
Why Customers Choose Installed Today
Supply Only or Optional Installation
Choose the product on its own, or add installation where available on selected products and in eligible service areas. This gives you the flexibility to order the way that suits you best.
Clear Pricing Before Checkout
See the product price upfront, then review available installation options and common add-ons before placing your order. You can check the package total before checkout, instead of waiting on basic pricing just to get started.
Product Details That Actually Help
Key specs, sizing details, warranty information, product features and suitability notes are shown clearly, making it easier to compare products properly before you buy.
Common Installation Add-Ons Available
Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.
Built Around Brisbane and Gold Coast Homes
Our product and installation options are selected with common Brisbane and Gold Coast homes in mind, including local water quality, access issues, plumbing layouts, replacement requirements and typical installation conditions.
One Simple Order
Add the product and selected options to cart in one order, instead of trying to organise separate suppliers, installers, parts and payments yourself.
Practical Help Before You Buy
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Designed to Make Your Decision Easier
Installed Today is built for customers who want a faster, clearer and more convenient way to buy.
Instead of guessing what is included, waiting for basic pricing or trying to work out which extras may be needed, you can review the product, compare your options and move forward with confidence.
Choose supply only if you just need the product.
Choose an optional supplied and installed package where installation is available and you want the product and selected install options organised in one order.
Add common extras before checkout if your job needs additional parts, removal, access support or site-specific options.
It is a simpler way to organise the product, the selected extras and the parts of the job that matter most.
Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
Fast Delivery and Install-Aligned Shipping
Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.
For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.
Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
Free Shipping with Installation
When you select an eligible installation package, delivery is included as part of the supplied and installed order.
Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.
Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
Order Tracking
We will send your delivery details once your order has been dispatched or scheduled.
For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.
Need Help with Delivery?
Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.
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