RINNAI ELECTRIC STORAGE HOT WATER
Rinnai Hotflo 315L Electric Hot Water System
The Rinnai Hotflo 315L Electric Hot Water System is a large-capacity electric storage water heater designed for bigger families, shared households, rental properties, investment homes and replacement applications needing dependable stored hot water.
Installed Today offers the Rinnai Hotflo 315L as a supply-only electric storage hot water system, with supply and installation options available across eligible Brisbane and Gold Coast service areas.
Key features include 315L rated capacity, a vitreous enamel lined steel tank, inbuilt sacrificial anode protection, single or twin element configurations, dual-handed connections, internal or external installation suitability and a 10-year cylinder warranty subject to Rinnai warranty terms.
Rinnai Hotflo 315L at a glance: this is a 315L electric storage water heater from Rinnai's Hotflo range, product code EHFA315. It is positioned for large families and higher-demand homes, is available with 2.4 kW, 3.6 kW and 4.8 kW element options, and can be configured as a single or twin element system.
WHAT IT DOES
What Does the Rinnai Hotflo 315L Do?
The Rinnai Hotflo 315L stores and electrically heats a large volume of domestic hot water for showers, baths, kitchens, basins, laundry and other household uses.
It is designed for homes wanting reliable mains-pressure stored hot water and can be a practical replacement for selected existing large electric storage water heaters where the installation position, plumbing and electrical setup are suitable.
WHO IT SUITS
Who Is the Rinnai Hotflo 315L Best For?
Large Families
The Hotflo 315L is positioned for large families and higher-demand homes. The supplied guide indicates around 6 to 7 people in cool-climate peak-period use and around 8 to 9 people in warm-climate peak-period use.
Electric Storage Replacement
The 315L model can suit homes replacing an older large-capacity electric storage system where the location, plumbing, electrical connection and water pressure are compatible.
Higher Daily Hot Water Demand
The 315L capacity provides more stored hot water than a 250L system without moving to the larger storage capacity of a 400L-class unit.
WHO IT HELPS
What Problems Can the Rinnai Hotflo 315L Help Solve?
250L System Too Small
The 315L storage capacity can suit households that regularly need more stored hot water than a 250L system provides.
Older Electric Tank Replacement
Standard sizing and dual-handed connections are intended to make selected replacement and emergency changeover applications more practical.
Need for Additional Recovery
Twin element configurations are available where faster recovery or additional hot water support is required and the electrical installation suits the selected setup.
PRODUCT AT A GLANCE
Rinnai Hotflo 315L Key Details
315L
Rated Capacity
605 mm
Tank Diameter
Single / Twin
Element Options
10 Years
Cylinder Warranty*
*Subject to Rinnai warranty terms, conditions and exclusions.
HOUSEHOLD SUITABILITY
How Many People Does the Rinnai Hotflo 315L Suit?
The Rinnai Hotflo 315L is positioned for large families and higher-demand households.
The supplied household guide lists approximately 8 to 9 people for warm-climate peak-period use, around 6 to 7 people for cool-climate peak-period use and around 5 to 6 people for cool-climate off-peak use.
Actual suitability depends on shower duration, household routines, fixture flow rates, climate, tariff configuration, element setup and overall daily hot water demand.
PRODUCT SUITABILITY
Is the Rinnai Hotflo 315L Right for My Home?
A Good Choice If...
You need a large electric storage system, are replacing an existing 315L-class unit, have higher household demand or want single and twin element options.
Consider Another Option If...
Your household needs substantially less stored hot water, installation space is restricted, or your demand is high enough to justify a larger 400L-class storage system.
Check Before Ordering
Confirm access, base suitability, plumbing connections, valve requirements, water pressure, electrical supply, tariff arrangement and the selected element configuration.
HOW IT WORKS
How Does the Rinnai Hotflo 315L Work?
1. Cold Water Enters
Cold water enters the vitreous enamel lined storage cylinder through the plumbing connections.
2. Electric Element Heats
An electric heating element raises the stored water temperature. Available element ratings listed for this model include 2.4 kW, 3.6 kW and 4.8 kW.
3. Hot Water Is Stored
The heated water remains stored inside the insulated cylinder until required at household fixtures.
KEY FEATURES
Key Features of the Rinnai Hotflo 315L
315L Rated Capacity
The large storage capacity is designed for bigger households and higher daily hot water use.
Vitreous Enamel Lined Tank
The steel cylinder uses a vitreous enamel lining designed to support durability in stored hot water conditions.
Inbuilt Anode Protection
A sacrificial anode forms part of the tank's corrosion protection system and helps protect the cylinder over time.
Dual-Handed Connections
Dual-handed connections provide additional flexibility when matching existing plumbing layouts during replacement work.
Internal or External Installation
The Hotflo 315L can be installed internally or externally where the selected position and installation comply with requirements.
Single or Twin Element
The model is available in single and twin element configurations to suit different household, electrical and recovery requirements.
TECHNICAL DETAILS
Rinnai Hotflo 315L Specifications
| Specification | Details |
|---|---|
| Brand | Rinnai |
| Range | Hotflo Electric Storage |
| Product | Rinnai Hotflo 315L Electric Hot Water Storage |
| Product Code | EHFA315 |
| System Type | Electric storage hot water system |
| Rated Capacity | 315L |
| Recommended Household | Large families and higher-demand homes |
| Warm Climate Peak-Period Guide | Approximately 8 to 9 people |
| Cool Climate Peak-Period Guide | Approximately 6 to 7 people |
| Cool Climate Off-Peak Guide | Approximately 5 to 6 people |
| Element Configuration | Single or twin element options |
| Heating Element Options | 2.4 kW, 3.6 kW and 4.8 kW |
| Electrical Supply | AC 240V 50Hz |
| Tank Lining | Vitreous enamel lined steel |
| Anode Protection | Inbuilt sacrificial anode |
| Installation Type | Internal or external |
| Water Connections | Rp 3/4 |
| Connection Size | 20 mm |
| Relief Valve Setting | 1000 kPa |
| Expansion Control Setting | 850 kPa |
| Maximum Water Supply Pressure With ECV | 680 kPa |
| Maximum Water Supply Pressure Without ECV | 800 kPa |
| Ingress Protection | IPX4 |
| Overall Height | 1770 mm |
| Outlet Height | 1541 mm |
| Inlet Height | 210 mm |
| Lower Electrical Connection Height | 135 mm |
| Upper Electrical Connection Height | 1225 mm |
| Tank Diameter | 605 mm |
| Empty Weight | 83.5 kg |
| Manufacture | Australian made |
| Cylinder Warranty | 10 years, subject to Rinnai warranty terms |
VITREOUS ENAMEL TANK
How Is the Rinnai Hotflo 315L Tank Protected?
The Rinnai Hotflo 315L uses a vitreous enamel lined steel tank.
The vitreous enamel lining is designed to help protect the steel cylinder surface in stored hot water conditions. The system also includes a sacrificial anode as part of the tank's corrosion protection design.
Water quality, water pressure, installation quality, valve setup, maintenance and operating conditions can all affect long-term system performance and warranty outcomes.
ANODE PROTECTION
Does the Rinnai Hotflo 315L Have an Anode?
Yes. The Rinnai Hotflo 315L includes inbuilt sacrificial anode protection.
The anode is designed to wear gradually as part of protecting the tank. Inspection and maintenance may therefore form an important part of long-term cylinder care, particularly where water conditions can accelerate anode consumption.
SINGLE OR TWIN ELEMENT
Rinnai Hotflo 315L Single Element vs Twin Element
Single Element
A single element configuration can suit standard electric storage replacement and appropriate tariff arrangements where one heating element provides the required recovery.
Twin Element
A twin element configuration can provide additional heating recovery and extra hot water support during higher-demand periods where the electrical setup and tariff arrangement are suitable.
The correct configuration depends on the exact product variant, household demand, available electrical supply, existing wiring and tariff setup.
HEATING ELEMENT OPTIONS
What Element Sizes Are Available?
The supplied product information lists 2.4 kW, 3.6 kW and 4.8 kW heating element options for the Rinnai Hotflo 315L.
Larger heating elements can increase recovery rate, but the correct option depends on electrical suitability, tariff arrangement, household demand and the selected model configuration.
RECOVERY GUIDE
Rinnai Hotflo 315L Heating Recovery Guide
The supplied information provides the following approximate recovery rates for a 50°C temperature rise:
41.2 L/hr
Approx. with 2.4 kW Element
61.9 L/hr
Approx. with 3.6 kW Element
82.5 L/hr
Approx. with 4.8 kW Element
Actual recovery can vary with incoming water temperature, thermostat setting, electrical supply and operating conditions.
THERMOSTATIC SAFETY
Thermostatic Control and Safety Shut-Off
The Rinnai Hotflo 315L is thermostatically controlled and includes automatic safety temperature shut-off.
These controls form part of the appliance's temperature management and safety design. Installation and servicing should be completed in accordance with applicable plumbing, electrical and manufacturer requirements.
INDOOR OR OUTDOOR
Can the Rinnai Hotflo 315L Be Installed Outside?
Yes. The supplied product information lists the Rinnai Hotflo 315L as suitable for internal or external installation where the selected location is compliant and appropriate.
Indoor installations may require suitable drainage, tray or other provisions depending on the site. Outdoor installations still require an appropriate base, access, plumbing, electrical connection and compliant discharge arrangement.
DUAL-HANDED CONNECTIONS
How Do Dual-Handed Connections Help?
The Rinnai Hotflo 315L includes dual-handed connections to provide more flexibility during installation.
This can help when replacing an existing electric storage system because compatible connection positions may reduce unnecessary changes to existing pipework.
WATER PRESSURE
Rinnai Hotflo 315L Water Pressure Requirements
The supplied specifications list a 1000 kPa relief valve setting and an 850 kPa expansion control setting.
The listed maximum water supply pressure is 680 kPa with an expansion control valve and 800 kPa without an expansion control valve.
Incoming water pressure and the condition of the existing valve arrangement should be checked before installation. Additional pressure control or valve replacement may be required depending on the property.
SIZE & ACCESS
How Big Is the Rinnai Hotflo 315L?
The Rinnai Hotflo 315L has an overall height of approximately 1770 mm and a tank diameter of approximately 605 mm.
Its listed empty weight is 83.5 kg. Installation planning should account for safe access, the system's filled operating weight, base support and sufficient working space for plumbing and electrical connections.
INSTALLATION REQUIREMENTS
What Is Required to Install the Rinnai Hotflo 315L?
- Suitable compliant installation position
- Access for a 1770 mm high, 605 mm diameter cylinder
- Suitable level and structurally adequate base
- Compatible hot and cold water connections
- Correct valve arrangement
- Suitable incoming water pressure
- Compliant pressure-relief discharge
- Suitable 240V 50Hz electrical supply
- Electrical suitability for the selected element configuration
- Appropriate tariff connection where relevant
- Suitable internal or external location
- Tray, drainage or insulation where required
- Adequate service access
- Any required plumbing or electrical compliance upgrades
REPLACEMENT & UPGRADES
Can the Rinnai Hotflo 315L Replace My Existing Hot Water System?
The Rinnai Hotflo 315L can be a practical replacement option for selected large electric storage water heaters where the existing location, plumbing, valves, electrical supply and household demand suit a 315L system.
Its standard sizing and dual-handed connections are intended to help with replacement and emergency changeover applications, but each site should still be assessed before treating the installation as like-for-like.
Replacing a 250L System
The 315L model provides more stored hot water than a 250L system and may suit households that have outgrown a smaller storage unit.
Replacing a 315L System
The Hotflo 315L can suit selected like-for-like replacement applications where access, footprint, pipework, valves and electrical setup are compatible.
Relocating the System
Moving the water heater away from the existing position can require additional plumbing, drainage, electrical work, base preparation and compliance work.
COMPARE YOUR OPTIONS
Rinnai Hotflo 250L vs 315L vs 400L Electric Storage
| Feature | 250L | 315L | 400L-Class |
|---|---|---|---|
| Relative Storage Capacity | Smaller | 315L | Larger |
| Typical Application | Medium to large households | Large families and higher demand | Very high household demand |
| Main Reason to Consider | Less stored capacity where demand is lower | Large storage without stepping to 400L-class capacity | Maximum storage for very high demand |
Rinnai Hotflo 250L vs 315L
The 315L provides more stored hot water and may suit larger households or homes with higher daily hot water demand.
Rinnai Hotflo 315L vs 400L-Class Storage
A larger 400L-class system provides greater stored capacity for very high-demand households. The 315L can suit homes that need substantial storage without requiring the largest residential electric storage size.
WHAT'S INCLUDED
What's Included With the Rinnai Hotflo 315L?
Supply Only
Choose supply only if appropriately licensed trades are already arranged. The product price covers the Rinnai Hotflo 315L unit and applicable manufacturer-supplied components.
Supplied & Installed
Where available, choose an Installed Today supply and installation package covering the unit plus the selected standard installation scope.
Possible Additional Work
Valve kits, old-system removal, disposal, electrical alterations, plumbing changes, relocation, drainage, base work, restricted access and compliance upgrades may require additional charges.
SUPPLY OR INSTALL
Choose How You Want to Order the Rinnai Hotflo 315L
Supply Only
Choose supply only when appropriately licensed trades are already arranged and you only need the Rinnai Hotflo 315L supplied.
Brisbane Installation
Supply and installation options are available across eligible Brisbane service areas, subject to access, site conditions and installation availability.
Gold Coast Installation
Supply and installation options are available across eligible Gold Coast service areas, subject to site suitability and installation availability.
SUPPLY OPTIONS
Buy the Rinnai Hotflo 315L From Installed Today
Installed Today offers supply-only ordering for customers who already have appropriately licensed trades arranged. Delivery availability and freight requirements depend on the destination and order.
Eligible Brisbane and Gold Coast customers can also select supply and installation options where available.
Brisbane
Gold Coast
315L Electric
Supply Only
Supply & Install
BRISBANE INSTALLATION
Rinnai Hotflo 315L Supply & Installation Brisbane
Brisbane customers can order the Rinnai Hotflo 315L with an eligible supply and installation package.
The 315L system may suit larger family homes, townhouses, rentals, investment properties and shared households replacing an existing electric storage hot water system.
Before installation, the property should be checked for access, base condition, plumbing connections, water pressure, valve requirements, electrical suitability and the selected single or twin element configuration.
GOLD COAST INSTALLATION
Rinnai Hotflo 315L Supply & Installation Gold Coast
Eligible Gold Coast customers can select the Rinnai Hotflo 315L as a supplied-and-installed electric storage hot water package.
This can suit homeowners, landlords, property managers and renovators wanting the product and installation organised together.
Final installation scope depends on access, existing plumbing, electrical requirements, valve condition, drainage, base support, old-system removal and any compliance work required.
COMMON USES
Where Is the Rinnai Hotflo 315L Commonly Used?
- Large family homes
- Shared households
- Larger townhouses
- Rental properties
- Investment properties
- 315L electric storage replacement
- Internal hot water installations
- External hot water installations
- Homes needing more capacity than 250L
- Homes where 400L-class storage may not be required
- Supply-only orders with licensed trades arranged
- Eligible Brisbane and Gold Coast supply and installation orders
COMMON QUESTIONS
Questions About the Rinnai Hotflo 315L
Can I buy the Rinnai Hotflo 315L supply only?
Yes. The Rinnai Hotflo 315L can be purchased as a supply-only product if appropriately licensed trades are already arranged.
Can Installed Today install the Rinnai Hotflo 315L?
Supply and installation options are available in eligible Brisbane and Gold Coast service areas, subject to site suitability and installation availability.
Is installation included in the product price?
No. The product price is for the unit unless an installed option is selected. Valve kits, electrical work, plumbing changes, old-system removal, disposal and other site-specific requirements are separate unless expressly included.
What does the installed-from price include?
The installed-from price is based on the Rinnai Hotflo 315L plus the matching standard installation option. Final pricing can vary depending on valves, removal or disposal, plumbing, electrical work, access and compliance requirements.
Do I need a valve kit?
Many electric hot water replacements require compatible valves to meet installation and compliance requirements. Existing valves should be checked before installation.
What is the product code?
The Rinnai Hotflo 315L product code is EHFA315.
What is the rated capacity?
The Rinnai Hotflo 315L has a listed rated capacity of 315 litres.
How many people does the Rinnai Hotflo 315L suit?
The supplied guide lists around 8 to 9 people for warm-climate peak-period use, around 6 to 7 people for cool-climate peak-period use and around 5 to 6 people for cool-climate off-peak use. Actual suitability depends on household demand and operating conditions.
Can the Rinnai Hotflo 315L be installed outside?
Yes. The supplied information lists the system as suitable for internal or external installation where the location is compliant and suitable.
Is the Rinnai Hotflo 315L single element or twin element?
The Rinnai Hotflo 315L is available in single and twin element configurations.
What is the difference between single and twin element?
A single element system uses one heating element. A twin element configuration can provide additional heating recovery and hot water support during higher-demand periods where the electrical setup and tariff arrangement are suitable.
What element sizes are available?
The supplied product information lists 2.4 kW, 3.6 kW and 4.8 kW heating element options.
What is the electrical supply?
The listed electrical supply is AC 240V 50Hz.
What is the tank lining?
The Rinnai Hotflo 315L uses a vitreous enamel lined steel tank.
Does the Rinnai Hotflo 315L have an anode?
Yes. It includes inbuilt sacrificial anode protection.
What is the relief valve setting?
The listed relief valve setting is 1000 kPa.
What is the expansion control setting?
The listed expansion control setting is 850 kPa.
What is the maximum water supply pressure?
The supplied specifications list 680 kPa maximum water supply pressure with an ECV and 800 kPa without an ECV.
What are the dimensions?
The Rinnai Hotflo 315L has a listed overall height of 1770 mm and tank diameter of 605 mm.
How much does the Rinnai Hotflo 315L weigh?
The listed empty weight is 83.5 kg.
What is the IP rating?
The Rinnai Hotflo 315L has a listed IPX4 ingress protection rating.
Does it have thermostatic safety control?
Yes. The supplied information states that the system is thermostatically controlled and includes automatic safety temperature shut-off.
Does the Rinnai Hotflo 315L have dual-handed connections?
Yes. Dual-handed connections are included to provide additional flexibility when matching existing plumbing layouts.
Is it Australian made?
Yes. The supplied product information identifies the Rinnai Hotflo 315L as Australian made.
What is the warranty?
The Rinnai Hotflo 315L is listed with a 10-year cylinder warranty, subject to Rinnai warranty terms and conditions.
Is the Rinnai Hotflo 315L good for replacing an old electric hot water system?
It can be a practical replacement where the existing installation position, plumbing, electrical supply, water pressure and household hot water demand suit a 315L electric storage system.
What is the difference between the Rinnai Hotflo 250L and 315L?
The 315L provides more stored hot water and is aimed at larger households or stronger daily hot water demand. The 250L is a lower-capacity option where less storage is required.
What is the difference between the Rinnai Hotflo 315L and a 400L system?
A 400L-class electric storage system provides more stored hot water for very high demand. The 315L can suit households needing substantial storage without moving to the largest common residential capacity.
WARRANTY & MAINTENANCE
Rinnai Hotflo 315L Warranty and Maintenance
The supplied product information lists a 10-year cylinder warranty, subject to Rinnai warranty terms and conditions.
The system uses a vitreous enamel lined steel tank and sacrificial anode protection. Ongoing maintenance should follow Rinnai's current requirements and include the hot water system, anode, valves, plumbing and electrical components where applicable.
WHY INSTALLED TODAY
Why Buy the Rinnai Hotflo 315L From Installed Today?
Installed Today gives customers a straightforward way to purchase the Rinnai Hotflo 315L as a supply-only product or select an eligible supplied-and-installed package in Brisbane or the Gold Coast.
Supply Only
For Customers With Licensed Trades
315L
Large Electric Storage
Brisbane
Eligible Installation Areas
Gold Coast
Eligible Installation Areas
FINAL CHECK
Is the Rinnai Hotflo 315L Right for You?
The Rinnai Hotflo 315L Electric Hot Water System is primarily suited to large families and higher-demand homes wanting substantial stored hot water capacity, a vitreous enamel lined tank, sacrificial anode protection and the flexibility of single or twin element configurations.
Before ordering, confirm that the property can accommodate the unit's approximate 1770 mm height, 605 mm diameter and 83.5 kg empty weight, together with the required plumbing, water pressure, valves, electrical supply and selected element setup. Choose supply only if licensed trades are already arranged, or select an eligible Brisbane or Gold Coast supply and installation option where available.
Tempering Valve and Element Information
*Element size information:
All electric hot water units are supplied as standard with a 3.6kW element unless otherwise stated on the product page, invoice, or order confirmation.
If a different element configuration is requested, such as 1.8kW or 2.4kW, the hot water unit may still arrive with the standard 3.6kW element fitted from the manufacturer. The requested 1.8kW or 2.4kW element will be supplied separately with the order for installation by a suitably licensed electrical contractor or licensed electrical licence holder.
Any element changeover, electrical connection, disconnection, wiring, testing, or modification must be carried out by a licensed electrical contractor or licensed electrical licence holder. Elements must not be changed, connected, modified, or tested by an unlicensed person.
Alternative elements supplied for non-standard configurations may be generic replacement elements and may not be the same brand as the hot water unit unless specifically stated. Generic elements are supplied to suit the requested element size and electrical configuration, but final suitability must be checked by the licensed installer before installation.
1.8kW and 2.4kW elements supplied separately with a hot water unit include a 12-month supply-only parts warranty from the date of purchase, provided the element has been correctly installed by a licensed electrical contractor or licensed electrical licence holder and used under normal operating conditions.
This element warranty covers the replacement supply of the element only. It does not include labour, call-out fees, electrical work, plumbing work, fault finding, removal, reinstallation, testing, travel, downtime, damage caused by incorrect installation, or any other associated costs. Warranty may be declined where the element has been incorrectly installed, dry-fired, modified, damaged, connected to incorrect voltage or wiring, affected by power issues, used in unsuitable water conditions, or installed by an unlicensed person.
Proof of purchase, installer details, electrical licence details, photos, and/or return of the faulty element may be required before a warranty claim is approved.
**Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
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Whether you already know exactly what you need or you are still comparing options, Installed Today gives you a clearer way to buy the right product for your home, budget and timing.
Why Customers Choose Installed Today
Supply Only or Optional Installation
Choose the product on its own, or add installation where available on selected products and in eligible service areas. This gives you the flexibility to order the way that suits you best.
Clear Pricing Before Checkout
See the product price upfront, then review available installation options and common add-ons before placing your order. You can check the package total before checkout, instead of waiting on basic pricing just to get started.
Product Details That Actually Help
Key specs, sizing details, warranty information, product features and suitability notes are shown clearly, making it easier to compare products properly before you buy.
Common Installation Add-Ons Available
Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.
Built Around Brisbane and Gold Coast Homes
Our product and installation options are selected with common Brisbane and Gold Coast homes in mind, including local water quality, access issues, plumbing layouts, replacement requirements and typical installation conditions.
One Simple Order
Add the product and selected options to cart in one order, instead of trying to organise separate suppliers, installers, parts and payments yourself.
Practical Help Before You Buy
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Designed to Make Your Decision Easier
Installed Today is built for customers who want a faster, clearer and more convenient way to buy.
Instead of guessing what is included, waiting for basic pricing or trying to work out which extras may be needed, you can review the product, compare your options and move forward with confidence.
Choose supply only if you just need the product.
Choose an optional supplied and installed package where installation is available and you want the product and selected install options organised in one order.
Add common extras before checkout if your job needs additional parts, removal, access support or site-specific options.
It is a simpler way to organise the product, the selected extras and the parts of the job that matter most.
Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
Fast Delivery and Install-Aligned Shipping
Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.
For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.
Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
Free Shipping with Installation
When you select an eligible installation package, delivery is included as part of the supplied and installed order.
Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.
Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
Order Tracking
We will send your delivery details once your order has been dispatched or scheduled.
For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.
Need Help with Delivery?
Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.
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