RINNAI HOTFLO ELECTRIC STORAGE HOT WATER
Rinnai Hotflo 400L Electric Hot Water System – EHFA400
The Rinnai Hotflo 400L Electric Hot Water System is the largest model in Rinnai's current Hotflo electric storage range and is designed for large households requiring substantial stored hot-water capacity at mains pressure.
Although commonly described as a 400L system, Rinnai currently specifies the EHFA400 with a 420 litre rated storage capacity and 400 litre hot-water delivery. The range is available in single- and twin-element configurations with 3.6kW and 4.8kW heating options.
Installed Today offers the Rinnai Hotflo 400L as a supply-only water heater or with supply and installation across eligible Brisbane and Gold Coast service areas.
Rinnai Hotflo 400L at a glance: a 400L-delivery electric storage water heater with 420L rated capacity, 3.6kW or 4.8kW heating options, single- or twin-element configurations, dual-handed Rp 3/4 connections, IPX4 protection for suitable internal or external installation, vitreous-enamel-lined steel cylinder, sacrificial-anode protection and a 10-year domestic cylinder-parts warranty under Rinnai's applicable warranty terms.
ABOUT THE SYSTEM
About the Rinnai Hotflo 400L Electric Water Heater
The Hotflo 400L is a mains-pressure vitreous-enamel electric storage water heater. Water is stored in a steel cylinder, heated electrically and kept ready for use until a hot-water outlet is opened.
Rinnai positions the 400L as its highest-capacity Hotflo electric storage model. It can suit large family homes, shared households and other residential properties where a 250L or 315L electric storage unit may not provide enough stored hot water.
The system includes thermostatic temperature control, over-temperature protection, a supplied pressure and temperature relief valve, dual-handed plumbing connections and sacrificial-anode protection for the cylinder.
WHO IT SUITS
Who Is the Rinnai Hotflo 400L Best For?
Large Households
Rinnai lists the 400L model for larger households, with its published sizing guide reaching eight or more people depending on climate and tariff.
Large Electric Storage Replacements
Standard sizing and dual-handed plumbing connections can make the EHFA400 practical when replacing another large electric storage water heater.
High Daily Hot-Water Demand
The 400L delivery rating can suit properties where showers, laundry and kitchen hot-water demand regularly occur within the same usage periods.
PRODUCT AT A GLANCE
Rinnai Hotflo 400L Key Details
400L
Hot Water Delivery
420L
Rated Capacity
3.6 / 4.8kW
Element Options
10 Years
Domestic Cylinder Parts*
*Rinnai's current product page advertises a 10-year cylinder warranty. The warranty booklet linked by Rinnai specifies 10 years cylinder-parts coverage and 3 years cylinder labour for qualifying domestic use of 80L–400L Hotflo electric systems, subject to the applicable model and full warranty terms.
HOUSEHOLD SIZING
Rinnai Hotflo 400L Household Sizing Guide
Rinnai publishes separate household guides according to climate and electricity tariff. These figures are guides rather than guaranteed household capacities because actual demand depends on shower duration, flow rates, baths, appliance use and household habits.
| Operating Scenario | Rinnai Published Guide |
|---|---|
| Peak Period – Warm Climate | 8–9 people |
| Peak Period – Cool Climate | 8+ people |
| Off-Peak – Warm Climate | 8+ people |
| Off-Peak – Cool Climate | 6+ people |
Correct sizing should consider actual daily hot-water consumption and the number of hours electricity is available to reheat the cylinder.
SINGLE OR TWIN ELEMENT
Single-Element vs Twin-Element Hotflo 400L
Single Element
A single thermostatically controlled heating element is located toward the base of the cylinder and heats the stored water. Rinnai states that a single-element system can be connected to continuous or off-peak electricity depending on sizing and usage.
Twin Element
The twin-element configuration adds an upper booster element. Rinnai specifies non-simultaneous operation, so only one element operates at a time. The upper element heats the top portion of the tank during high-demand periods.
TWIN ELEMENT BOOST
How Much Water Does the Twin-Element Boost Heat?
Rinnai's current Hotflo Operation & Installation Manual lists an 81 litre boost capacity for the 400L twin-element configuration.
The lower heating element heats the full tank, while the upper element provides faster access to a smaller volume of hot water during periods of increased demand.
The correct electrical and tariff configuration should be confirmed before ordering a twin-element system. Rinnai states that twin-element models require a continuous electricity supply to the upper heating element.
KEY FEATURES
Key Features of the Rinnai Hotflo 400L
Vitreous Enamel Lining
The steel storage cylinder uses a vitreous-enamel lining designed to resist corrosion and wear inside the tank.
Sacrificial Anode Protection
A sacrificial anode gradually corrodes in preference to the cylinder, helping protect the steel tank during normal operation.
Dual-Handed Plumbing
Rinnai duplicates the plumbing connections on both sides of the cylinder, providing flexibility for compatible replacement installations.
Internal or External Installation
The Hotflo range has an IPX4 ingress-protection rating and Rinnai lists it for suitable internal or external installations.
Thermostatic Safety Control
The water heater uses thermostatic control together with an over-temperature cut-out for the heating element.
Lead-Free Compliance
Rinnai's current installation manual states that the Hotflo electric range complies with the lead-free requirements of the National Construction Code Volume 3.
TECHNICAL DETAILS
Rinnai Hotflo 400L Specifications
| Specification | Rinnai Hotflo 400L |
|---|---|
| Brand | Rinnai |
| Range | Hotflo Electric Storage |
| Product Code | EHFA400 |
| Product Class | 400L electric storage |
| Rated Storage Capacity | 420L |
| Hot Water Delivery | 400L |
| Element Options | 3.6kW / 4.8kW |
| Element Configurations | Single or twin element |
| Twin-Element Boost Capacity | 81L in current Rinnai Operation & Installation Manual |
| Electrical Supply | 240V AC / 50Hz |
| Relief Valve Setting | 1000 kPa |
| Expansion Control Valve | 850 kPa |
| Maximum Inlet Pressure With ECV | 680 kPa |
| Maximum Inlet Pressure Without ECV | 800 kPa |
| Recommended PLV Setting | 500 kPa where applicable |
| Maximum Thermostat Setting | 70°C |
| Water Connections | Rp 3/4 / 20mm |
| Ingress Protection | IPX4 |
| Installation | Internal or external |
| Tank Construction | Vitreous-enamel-lined steel |
| Anode | Sacrificial anode protection |
| Tank Body Colour | Dune |
| Domestic Cylinder Parts Warranty | 10 years, subject to Rinnai warranty terms |
DIMENSIONS
Rinnai Hotflo 400L Dimensions
1840mm
Overall Height
675mm
Tank Diameter
744mm
Width incl. PTR Valve
96kg
Published Weight
| Dimension | Measurement |
|---|---|
| Overall Height | 1840mm |
| Width Including PTR Valve | 744mm |
| Tank Diameter | 675mm |
| Hot Water Outlet Height | 1587mm |
| Cold Water Inlet Height | 237mm |
| Lower Electrical Entry Height | 163mm |
| Upper Electrical Entry – Twin Element | 1263mm |
| Published Weight | 96kg |
Rinnai's current product page labels 96kg as empty weight, while the current Operation & Installation Manual table labels the same 96kg figure as packaged weight. Confirm handling requirements if the distinction is important for delivery or lifting.
INSTALLATION LOCATION
Can the Rinnai Hotflo 400L Be Installed Indoors or Outdoors?
Yes. Rinnai gives the Hotflo electric storage range an IPX4 ingress-protection rating and states that the range is suitable for internal or external installation.
The water heater must be installed in a vertically upright position on a level and stable base. Rinnai recommends a ground- or floor-level installation that can be serviced without the use of a ladder or scaffold.
Where leakage in an indoor installation could cause property damage, Rinnai requires a compliant safe tray and drain.
INSTALLATION REQUIREMENTS
What Is Required to Install the Rinnai Hotflo 400L?
Rinnai states that the Hotflo electric storage water heater must be installed, commissioned and serviced by an authorised or qualified person in accordance with applicable plumbing and electrical requirements.
- Level and stable supporting base
- Vertical upright installation
- Rp 3/4 / 20mm compatible water pipework
- 1000 kPa PTR valve supplied with the unit
- Suitable isolation and non-return valve arrangement
- 850 kPa expansion control valve where required
- Pressure limiting where incoming pressure exceeds permitted limits
- Compliant relief-valve drain lines
- Safe tray and drainage where required indoors
- Temperature-limiting device where required
- 240V AC / 50Hz electrical supply
- Electrical circuit matched to the selected 3.6kW or 4.8kW configuration
- Correct electrical provision for single- or twin-element operation
- Access to thermostats, heating elements, valves and anode
- Installation in accordance with AS/NZS 3500
- Electrical work in accordance with AS/NZS 3000
WATER PRESSURE
Rinnai Hotflo 400L Water Pressure Requirements
Rinnai specifies a 1000 kPa Pressure & Temperature Relief valve for the current EHFA400 configuration.
Where an expansion-control valve is installed, Rinnai specifies an 850 kPa ECV and a maximum inlet pressure of 680 kPa. Without an ECV, the published maximum inlet pressure is 800 kPa.
Rinnai recommends a 500 kPa pressure-limiting valve and requires a PLV where mains pressure exceeds the permitted limits. The manufacturer also states that supply pressure should be greater than approximately 350 kPa for true mains-pressure operational performance.
MAINS PRESSURE
Mains-Pressure Hot Water
The Hotflo 400L connects directly to the mains water supply and is designed as a mains-pressure storage water heater.
Its large stored-water capacity makes it suitable for homes where multiple hot-water outlets may be used through the day, but actual pressure and flow at showers and taps still depend on the property's incoming pressure, pipe sizing, valves and plumbing layout.
LOWER-COST TARIFFS
Can the Hotflo 400L Use Off-Peak Electricity?
Yes. Rinnai states that a single-element Hotflo can be connected to either continuous or off-peak electricity depending on the capacity required and daily usage.
With off-peak power, the heater receives electricity only during set periods, so enough hot water must be stored to cover the household's usage between heating cycles.
Twin-element models can provide additional flexibility because the lower element can heat the whole cylinder while the upper element acts as a booster during periods of high demand.
RECOVERY
Rinnai Hotflo 400L Heating Recovery Guide
Rinnai publishes estimated heating rates based on a 50°C temperature rise. Actual recovery depends on incoming water temperature, thermostat setting, cylinder condition and electricity supply.
3.6kW Element
Estimated heating rate of approximately 61.9 litres per hour for a 50°C temperature rise.
4.8kW Element
Estimated heating rate of approximately 82.5 litres per hour for a 50°C temperature rise.
STORED WATER TEMPERATURE
Thermostat & Scald Protection
Rinnai's current Hotflo manual states that the stored water temperature must not be set below 60°C to meet regulatory requirements.
The thermostat is factory preset to approximately 70°C and can be adjusted between 60°C and 70°C by an electrician or other suitably qualified tradesperson.
Because stored water at these temperatures can cause severe scalding, temperature-limiting or tempering equipment is required for relevant personal-hygiene outlets in accordance with applicable plumbing regulations.
ANODE & WATER QUALITY
Sacrificial Anode Maintenance
The Hotflo 400L contains a sacrificial anode that gradually dissipates while helping protect the steel cylinder from corrosion.
Rinnai recommends that the anode be inspected at least every 5 years and replaced when required.
The factory-fitted Rinnai anode is magnesium based and is intended for water with Total Dissolved Solids up to 600 mg/L. Rinnai specifies an aluminium-based anode where TDS exceeds 600 mg/L.
Rinnai also warns that bore-water quality is generally unsuitable without assessment. Where water quality is uncertain, it should be checked against the manufacturer's warranty conditions.
MAINTENANCE
Rinnai Hotflo 400L Maintenance
Rinnai requires periodic attention to the relief valves, anode and installation drainage.
- Operate the PTR valve easing gear every 6 months
- Operate the ECV easing gear every 6 months where fitted
- Check any overflow tray and drain periodically for blockages
- Have the PTR valve checked or replaced at intervals not exceeding 5 years
- Have the ECV checked or replaced at intervals not exceeding 5 years where fitted
- Inspect the sacrificial anode at least every 5 years
- Service more frequently where scaling water conditions require it
Rinnai separately recommends annual qualified servicing for commercial appliances. Residential servicing should follow the specific maintenance intervals and conditions in the manufacturer's current manual.
WHAT'S INCLUDED
What's Supplied With the Rinnai Hotflo 400L?
Hotflo Storage Cylinder
The selected EHFA400 configuration with vitreous-enamel cylinder, thermostat, heating element arrangement and anode protection.
PTR Valve
Rinnai's current manual identifies the correctly rated Pressure & Temperature Relief valve as a supplied component.
Site-Specific Components
ECV, PLV, isolation valves, non-return valves, drainage, tempering equipment, electrical components and other site-specific installation materials may need to be supplied by the installer.
SUPPLY ONLY
Buy the Rinnai Hotflo 400L Supply Only
Choose supply only if you require the Rinnai Hotflo 400L and already have appropriately licensed plumbing and electrical installation arranged.
The supply-only price covers the selected water heater. Installation, site-specific valves, electrical alterations, pipework modifications, bases, safe trays, drainage, old-system removal and disposal are separate unless specifically included in your order.
Before ordering, confirm the single- or twin-element configuration and the required 3.6kW or 4.8kW element rating.
SUPPLY & INSTALL
Rinnai Hotflo 400L Supplied & Installed
Supply Only
Order the selected Hotflo 400L unit where suitable licensed plumbing and electrical installation are already arranged.
Brisbane Installation
Eligible Brisbane customers can check available supply-and-install options for replacement of a compatible large electric storage system.
Gold Coast Installation
Eligible Gold Coast customers can also check installation options and any additional plumbing, electrical, access or compliance requirements before checkout.
AUSTRALIA-WIDE SUPPLY
Buy the Rinnai Hotflo 400L Across Australia
Installed Today offers supply-only ordering across supported Australian delivery areas, with local supply-and-install options available in eligible Brisbane and Gold Coast locations.
Customers elsewhere can order the required EHFA400 configuration for delivery where available and arrange compliant local installation with appropriately licensed trades.
Brisbane
Gold Coast
Sydney
Melbourne
Adelaide
Perth
BRISBANE INSTALLATION
Rinnai Hotflo 400L Installation Brisbane
Eligible Brisbane customers can order the Rinnai Hotflo 400L with an installation option where available. Compatible like-for-like replacements are generally more straightforward where the existing location, plumbing, drainage, valves and electrical supply already suit the selected EHFA400 configuration.
The water heater is approximately 1840mm high, 675mm tank diameter and up to 744mm wide including the PTR-valve envelope, so access through gates, side paths and installation areas should be checked before ordering.
Additional work may be required where valves need replacement, pipework or drainage must be changed, electrical circuits need modification, the tank is being relocated or access is restricted.
GOLD COAST INSTALLATION
Rinnai Hotflo 400L Installation Gold Coast
Eligible Gold Coast customers can also check supplied-and-installed options for the Rinnai Hotflo 400L.
Before installation, confirm the required element rating and single- or twin-element configuration, along with the suitability of the existing electrical supply, plumbing, water pressure, valves, drainage, base and physical access.
WHAT MAY REQUIRE EXTRA WORK
Check These Items Before Ordering Installation
- Relocating the hot-water system
- Old, missing or non-compliant valves
- Additional hot or cold water pipework
- PTR, ECV or safe-tray drainage changes
- Electrical circuit or switchboard modifications
- Changing between 3.6kW and 4.8kW
- Changing between single and twin element
- Restricted access to the installation location
- New supporting base requirements
- Safe tray installation where required indoors
- Temperature-limiting or tempering upgrades
- Removal and disposal of the existing water heater
WARRANTY
Rinnai Hotflo 400L Warranty
Rinnai's current product page advertises a 10-year cylinder warranty for the Hotflo 400L.
The warranty booklet linked from Rinnai's Hotflo product page specifies the following coverage for qualifying domestic-use 80L–400L Hotflo electric systems:
| Coverage | Domestic Use | Commercial Use |
|---|---|---|
| Cylinder Parts | 10 years | 1 year |
| Cylinder Labour | 3 years | 1 year |
| Other Components – Parts | 1 year | 1 year |
| Other Components – Labour | 1 year | 1 year |
Warranty eligibility remains subject to the exact model, application, installation, water quality, maintenance and Rinnai's complete current warranty terms.
COMMON QUESTIONS
Questions About the Rinnai Hotflo 400L
What is the Rinnai Hotflo 400L product code?
Rinnai currently identifies the Hotflo 400L with product code EHFA400.
Is the Rinnai Hotflo 400L actually 400 litres?
Rinnai publishes a 420 litre rated storage capacity and 400 litre hot-water delivery. The product is therefore commonly described as the 400L model based on its delivery class.
How many people is the Hotflo 400L suitable for?
Rinnai's current guide lists 8–9 people for peak-period warm-climate use, 8+ for peak-period cool-climate use, 8+ for off-peak warm-climate use and 6+ for off-peak cool-climate use.
Is the Hotflo 400L single or twin element?
Rinnai offers the 400L in single- and twin-element configurations.
What is the twin-element boost capacity?
Rinnai's current Operation & Installation Manual lists an 81 litre boost capacity for the 400L twin-element configuration.
What element sizes are available?
Rinnai lists 3.6kW and 4.8kW element options for the current 400L range.
What power supply does the Hotflo 400L use?
Rinnai specifies 240V AC at 50Hz.
Can the Hotflo 400L use off-peak electricity?
Yes. Rinnai permits single-element systems to be connected to continuous or off-peak supply where appropriate. Twin-element installations can combine lower-element storage heating with an upper boost arrangement.
Can the Hotflo 400L be installed outside?
Yes. The Hotflo range has an IPX4 rating and Rinnai lists it as suitable for internal or external installation.
Can it be installed indoors?
Yes. Where leakage could cause property damage, Rinnai requires a compliant safe tray and drain.
What are the Hotflo 400L dimensions?
The current Rinnai information lists approximately 1840mm overall height, 675mm tank diameter and 744mm width including the PTR-valve envelope.
How much does the Hotflo 400L weigh?
Rinnai publishes a figure of 96kg. Its current product page labels this as empty weight, while its current installation manual table labels the same figure as packaged weight.
What water connections does it use?
Rinnai specifies Rp 3/4 / 20mm hot and cold water connections.
Does it have connections on both sides?
Yes. Rinnai duplicates the plumbing connections on both sides of the cylinder for dual-handed installation flexibility.
What is the PTR valve setting?
Rinnai specifies a 1000 kPa PTR valve for the current EHFA400.
What is the ECV setting?
Rinnai specifies an 850 kPa expansion-control valve where an ECV is required.
What is the maximum inlet pressure?
Rinnai publishes a maximum inlet pressure of 680 kPa with an ECV and 800 kPa without an ECV.
What is the IP rating?
The current Rinnai Hotflo range is rated IPX4.
What is the maximum thermostat setting?
Rinnai's current manual lists a maximum thermostat setting of 70°C. The thermostat must not be set below 60°C and adjustments must be completed by a suitably qualified tradesperson.
Does the Hotflo 400L have an anode?
Yes. The water heater uses a sacrificial anode to help protect the vitreous-enamel-lined steel cylinder.
How often should the anode be inspected?
Rinnai recommends anode inspection at least every 5 years, with replacement where required.
How often should the relief valves be checked?
The user should operate the PTR and ECV easing gear every 6 months. Rinnai states that these valves should be checked for performance or replaced by a qualified person at intervals not exceeding 5 years, or more frequently in scaling-water areas.
Does the Hotflo 400L require professional installation?
Yes. Rinnai states that the appliance must be installed, commissioned and serviced by an authorised or qualified person in accordance with applicable plumbing and electrical requirements.
What is the warranty on the Rinnai Hotflo 400L?
Rinnai advertises a 10-year cylinder warranty. Its linked warranty information specifies 10 years cylinder-parts and 3 years cylinder-labour coverage for qualifying domestic-use 80L–400L Hotflo electric systems, subject to full warranty terms.
Can I buy the Hotflo 400L supply only?
Yes. Installed Today offers supply-only ordering where appropriately licensed installation is already arranged.
Can Installed Today install the Hotflo 400L?
Supply-and-install options are available in selected Brisbane and Gold Coast service areas. Final requirements depend on access, plumbing, valves, drainage, water pressure, element configuration, electrical supply and applicable compliance requirements.
WHY INSTALLED TODAY
Why Order the Rinnai Hotflo 400L From Installed Today?
Supply Only
Unit Ordering
Single / Twin
Element Options
Australia Wide
Supported Supply
Brisbane & Gold Coast
Installation Options
Installed Today provides a clear pathway to order the Rinnai Hotflo 400L as a product-only purchase or combine it with an eligible local installation option. Confirm the single- or twin-element configuration, 3.6kW or 4.8kW element rating, tariff, electrical supply, plumbing, valves, drainage, access and old-system removal requirements before checkout.
FINAL CHECK
Is the Rinnai Hotflo 400L Right for You?
The Rinnai Hotflo 400L EHFA400 is suited to large households wanting the highest-capacity electric storage option in Rinnai's Hotflo range. Its 420L rated storage, 400L hot-water delivery, single- or twin-element configuration and internal or external installation suitability make it particularly relevant to large electric storage replacement jobs.
Before ordering, confirm the required 3.6kW or 4.8kW heating configuration, whether single or twin element is appropriate, the property's electricity tariff, household demand, available installation space and existing water-pressure controls. Choose supply only where compliant installation is already arranged, or check Installed Today's Brisbane and Gold Coast installation options.
Tempering Valve and Element Information
*Element size information:
All electric hot water units are supplied as standard with a 3.6kW element unless otherwise stated on the product page, invoice, or order confirmation.
If a different element configuration is requested, such as 1.8kW or 2.4kW, the hot water unit may still arrive with the standard 3.6kW element fitted from the manufacturer. The requested 1.8kW or 2.4kW element will be supplied separately with the order for installation by a suitably licensed electrical contractor or licensed electrical licence holder.
Any element changeover, electrical connection, disconnection, wiring, testing, or modification must be carried out by a licensed electrical contractor or licensed electrical licence holder. Elements must not be changed, connected, modified, or tested by an unlicensed person.
Alternative elements supplied for non-standard configurations may be generic replacement elements and may not be the same brand as the hot water unit unless specifically stated. Generic elements are supplied to suit the requested element size and electrical configuration, but final suitability must be checked by the licensed installer before installation.
1.8kW and 2.4kW elements supplied separately with a hot water unit include a 12-month supply-only parts warranty from the date of purchase, provided the element has been correctly installed by a licensed electrical contractor or licensed electrical licence holder and used under normal operating conditions.
This element warranty covers the replacement supply of the element only. It does not include labour, call-out fees, electrical work, plumbing work, fault finding, removal, reinstallation, testing, travel, downtime, damage caused by incorrect installation, or any other associated costs. Warranty may be declined where the element has been incorrectly installed, dry-fired, modified, damaged, connected to incorrect voltage or wiring, affected by power issues, used in unsuitable water conditions, or installed by an unlicensed person.
Proof of purchase, installer details, electrical licence details, photos, and/or return of the faulty element may be required before a warranty claim is approved.
**Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
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Whether you already know exactly what you need or you are still comparing options, Installed Today gives you a clearer way to buy the right product for your home, budget and timing.
Why Customers Choose Installed Today
Supply Only or Optional Installation
Choose the product on its own, or add installation where available on selected products and in eligible service areas. This gives you the flexibility to order the way that suits you best.
Clear Pricing Before Checkout
See the product price upfront, then review available installation options and common add-ons before placing your order. You can check the package total before checkout, instead of waiting on basic pricing just to get started.
Product Details That Actually Help
Key specs, sizing details, warranty information, product features and suitability notes are shown clearly, making it easier to compare products properly before you buy.
Common Installation Add-Ons Available
Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.
Built Around Brisbane and Gold Coast Homes
Our product and installation options are selected with common Brisbane and Gold Coast homes in mind, including local water quality, access issues, plumbing layouts, replacement requirements and typical installation conditions.
One Simple Order
Add the product and selected options to cart in one order, instead of trying to organise separate suppliers, installers, parts and payments yourself.
Practical Help Before You Buy
Not sure which size, model or installation option is right? Installed Today gives you a clearer path to compare your options before you order.
Designed to Make Your Decision Easier
Installed Today is built for customers who want a faster, clearer and more convenient way to buy.
Instead of guessing what is included, waiting for basic pricing or trying to work out which extras may be needed, you can review the product, compare your options and move forward with confidence.
Choose supply only if you just need the product.
Choose an optional supplied and installed package where installation is available and you want the product and selected install options organised in one order.
Add common extras before checkout if your job needs additional parts, removal, access support or site-specific options.
It is a simpler way to organise the product, the selected extras and the parts of the job that matter most.
Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
Fast Delivery and Install-Aligned Shipping
Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.
For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.
Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
Free Shipping with Installation
When you select an eligible installation package, delivery is included as part of the supplied and installed order.
Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.
Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
Order Tracking
We will send your delivery details once your order has been dispatched or scheduled.
For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.
Need Help with Delivery?
Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.
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