RINNAI LPG CONTINUOUS FLOW HOT WATER
Rinnai Infinity B16 LPG Continuous Flow Hot Water System
The Rinnai Infinity B16 LPG Continuous Flow Hot Water System is a compact external instantaneous gas water heater designed for one-bathroom homes, smaller households, granny flats, townhouses, rentals and replacement applications using bottled LPG.
Installed Today offers the Rinnai Infinity B16 LPG as a supply-only LPG hot water unit, with supply and installation options available across eligible Brisbane and Gold Coast service areas, where available.
Key features include 16 L/min flow at a 25°C rise, 20 L/min flow at a 20°C rise, a 6.1 Star Equivalent Energy Rating, Puretemp™ temperature stability technology, compact outdoor wall-mounted design and a Rinnai-listed 25-year extended heat exchanger warranty pathway subject to scheduled servicing and warranty conditions.
Rinnai Infinity B16 LPG at a glance: this is an external LPG continuous flow hot water system designed primarily for one-bathroom homes and moderate hot water demand. It heats water on demand, has no storage tank, weighs approximately 13 kg and is listed with a minimum operating flow of 1.5 L/min.
WHAT IT DOES
What Does the Rinnai Infinity B16 LPG Do?
The Rinnai Infinity B16 LPG heats water only when a hot tap is opened. Water passes through the appliance and is heated by LPG rather than being stored in a hot water cylinder.
This makes it a compact option for smaller homes wanting on-demand hot water without the floor space required for a storage tank.
WHO IT SUITS
Who Is the Rinnai Infinity B16 LPG Best For?
One-Bathroom Homes
The supplied information positions the B16 as ideal for one bathroom and moderate household hot water demand.
Homes Using Bottled LPG
This product is the LPG version and suits properties with an appropriate bottled LPG supply, regulator setup and gas pipe sizing.
Compact Replacement Jobs
The small wall-mounted design can suit granny flats, townhouses, rental properties and homes replacing an older external LPG instantaneous system.
WHO IT HELPS
What Problems Can the Rinnai Infinity B16 LPG Help Solve?
No Room for a Storage Tank
The B16 mounts externally on a wall and avoids the footprint required by a traditional storage hot water cylinder.
Older LPG Instantaneous Replacement
The B16 can provide a practical replacement pathway for selected older LPG continuous flow water heaters where the existing site is compatible.
Moderate Hot Water Demand
The B16 is designed for smaller households where a larger 20L or 26L continuous flow system may not be required.
PRODUCT AT A GLANCE
Rinnai Infinity B16 LPG Key Details
16 L/min
At 25°C Rise
20 L/min
At 20°C Rise
6.1 Star
Equivalent Energy Rating
13 kg
Approximate Unit Weight
PRODUCT SUITABILITY
Is the Rinnai Infinity B16 LPG Right for My Home?
A Good Choice If...
You have one bathroom, moderate hot water demand, bottled LPG, suitable outdoor wall space and want a compact continuous flow system.
Consider Another Option If...
Your property uses natural gas, you need an internal water heater, or your household regularly has higher simultaneous hot water demand that may be better suited to a B20 or B26-class unit.
Check Before Ordering
Confirm LPG bottle location, regulator suitability, gas pipe sizing, water pressure, electrical supply, mounting position, outdoor clearances, plumbing connections and expected hot water demand.
LPG MODEL
This Product Is for LPG
This page is specifically for the LPG version of the Rinnai Infinity B16.
LPG and natural gas appliances are different product pathways and are not interchangeable. If the property is connected to mains natural gas, select the correct natural gas version instead.
For LPG installations, the bottle setup, regulator, isolation valve and gas pipe sizing must be suitable for the appliance.
HOW IT WORKS
How Does the Rinnai Infinity B16 LPG Work?
1. Hot Tap Opens
Water begins flowing through the appliance when a connected hot water outlet is opened.
2. LPG Burner Heats
The burner heats water as it passes through the heat exchanger rather than maintaining a cylinder of stored hot water.
3. Hot Water Continues
The unit continues producing hot water while LPG, water and electrical power are available and demand remains within the appliance's operating capacity.
KEY FEATURES
Key Features of the Rinnai Infinity B16 LPG
16 L/min at 25°C Rise
The B16 is listed at 16 litres per minute when producing a 25°C temperature rise.
20 L/min at 20°C Rise
Under the supplied 20°C temperature-rise condition, the B16 is listed at 20 litres per minute.
6.1 Star Equivalent
The supplied product information lists a 6.1 Star Equivalent Energy Rating.
Puretemp™ Technology
Puretemp™ temperature stability technology is designed to help maintain steadier hot water temperatures during normal operation.
Compact Outdoor Design
The 13 kg wall-mounted appliance is considerably smaller than a conventional storage tank.
Status Operation Monitor
The supplied product information lists a status operation monitor to support operating information and service diagnostics.
TECHNICAL DETAILS
Rinnai Infinity B16 LPG Specifications
| Specification | Details |
|---|---|
| Brand | Rinnai |
| Range | Infinity B Series |
| Product | Infinity B16 LPG Continuous Flow Hot Water System |
| Product Code | REU-BM1620W |
| System Type | Gas continuous flow hot water system |
| Gas Type | LPG |
| Installation Type | External / outdoor continuous flow installation |
| Recommended Use | One bathroom and moderate hot water demand |
| Warm Climate Shower Outlet Guide | 1 shower outlet |
| Cool Climate Shower Outlet Guide | 1 shower outlet |
| Energy Rating | 6.1 Star Equivalent |
| Flow Rate at 25°C Rise | 16 L/min |
| Flow Rate at 20°C Rise | 20 L/min |
| Minimum Operating Water Flow | 1.5 L/min |
| Minimum Water Pressure | 120 kPa |
| Maximum Water Pressure | 1000 kPa |
| LPG Gas Rate | 16–124 MJ/hr |
| Factory Default Temperature | 50°C / 60°C depending on model setup |
| Electrical Consumption | 68 W |
| Status Monitor | Yes |
| Hot Water Connection | 15 mm |
| Cold Water Connection | 15 mm |
| Gas Connection | 20 mm |
| Height | 531 mm |
| Height Including Brackets | 571 mm |
| Width | 351 mm |
| Depth Including Brackets | 202 mm |
| Approximate Unit Weight | 13 kg |
| Heat Exchanger Warranty | 25-year extended warranty pathway subject to Rinnai scheduled servicing and warranty conditions |
CONTINUOUS FLOW PERFORMANCE
What Does the Rinnai Infinity B16 Flow Rate Mean?
The B16 is listed at 16 L/min at a 25°C temperature rise and 20 L/min at a 20°C temperature rise.
Continuous flow output depends on the temperature increase required between incoming cold water and the selected hot water temperature. Warmer incoming water generally requires a smaller temperature rise than colder incoming water.
Actual performance also depends on LPG supply, water pressure, shower flow rate, selected temperature and simultaneous hot water use.
ONE-BATHROOM APPLICATION
Is the Rinnai Infinity B16 LPG Suitable for One Bathroom?
Yes. The supplied information positions the Rinnai Infinity B16 LPG as ideal for one bathroom and moderate hot water demand.
The warm- and cool-climate shower outlet guide supplied for this model lists one shower outlet.
For two bathrooms, higher-flow shower fixtures or stronger simultaneous demand, a larger continuous flow model such as a B20 or B26 may be more appropriate.
NO STORAGE TANK
Does the Rinnai Infinity B16 LPG Store Hot Water?
No. The B16 is an instantaneous continuous flow water heater and does not store hot water in a cylinder.
Water is heated on demand as it passes through the unit, saving space and removing the need to maintain a full tank of heated water throughout the day.
Although there is no storage tank to run empty, the appliance still needs to be correctly sized for the home's required flow rate and simultaneous outlet demand.
ENERGY PERFORMANCE
How Efficient Is the Rinnai Infinity B16 LPG?
The supplied product information lists a 6.1 Star Equivalent Energy Rating.
Because the B16 heats water only when required, it avoids the ongoing standby heat loss associated with keeping water hot inside a storage tank.
Actual running costs still depend on household use, LPG pricing, incoming water temperature, selected outlet temperature, fixture flow rates and installation conditions.
PURETEMP™
What Is Puretemp™ Temperature Stability Technology?
The Rinnai Infinity B16 includes Puretemp™ temperature stability technology.
It is designed to help maintain steadier hot water temperatures when normal changes in water flow occur.
Correct gas supply, water pressure, pipework, outlet flow rates and installation remain important to final hot water performance.
COMPACT DESIGN
How Compact Is the Rinnai Infinity B16 LPG?
The B16 is approximately 531 mm high, 351 mm wide and 202 mm deep including brackets. Height including brackets is listed at 571 mm.
The unit weighs approximately 13 kg, making it substantially smaller and lighter than a storage hot water cylinder.
This can suit smaller homes, townhouses, granny flats and selected replacement positions where outdoor wall space is available.
OUTDOOR INSTALLATION
Can the Rinnai Infinity B16 LPG Be Installed Indoors?
No. The supplied product information identifies the Rinnai Infinity B16 LPG as an external installation model.
It should not be installed internally. The installation location must comply with manufacturer instructions, gas fitting requirements, ventilation requirements, flue-terminal clearances and applicable local standards.
WATER PRESSURE
Rinnai Infinity B16 LPG Water Pressure Requirements
The supplied specifications list a minimum water pressure of 120 kPa and a maximum water pressure of 1000 kPa.
The minimum operating water flow is listed at 1.5 L/min.
Site water pressure should be checked before installation. Pressure control may be required where incoming water pressure is too high.
LPG SUPPLY
Rinnai Infinity B16 LPG Gas Supply Requirements
The supplied product information lists an LPG gas rate range of 16 MJ/hr to 124 MJ/hr.
The LPG bottle arrangement, regulator, gas pipe sizing and isolation valve setup must be capable of supplying the appliance correctly.
A licensed gas fitter should assess the existing LPG installation, especially when replacing a different appliance or moving the hot water system to a new position.
ELECTRICAL REQUIREMENT
Does the Rinnai Infinity B16 LPG Need Electricity?
Yes. The unit requires electrical power for ignition, controls and operation.
The supplied specifications list electrical consumption at 68 W.
A suitable outdoor electrical supply may be required depending on the selected installation position and existing site conditions.
OPTIONAL CONTROLLERS
Can Rinnai Hot Water Controllers Be Added?
Yes. Optional compatible Rinnai hot water controllers may be used where suitable.
Controllers can provide additional convenience and temperature control, but they are not included unless selected separately. Controller compatibility, wiring and placement should be confirmed before installation.
ACCESSORIES
Accessories for the Rinnai Infinity B16 LPG
Pipe Covers
Selected pipe covers may be available to provide a cleaner appearance around exposed plumbing and gas services.
Recess Boxes
Selected recess boxes may be suitable where the installation design requires the appliance to sit partly recessed into an external wall.
Security Brackets
Selected security brackets may be available where additional protection against unauthorised removal is wanted.
Accessories are not included unless selected separately. Compatibility should be confirmed before ordering.
INSTALLATION REQUIREMENTS
What Is Required to Install the Rinnai Infinity B16 LPG?
- Confirmed LPG gas type
- Suitable LPG bottle location and capacity
- Compatible regulator setup
- Gas pipe sizing suitable for the appliance
- External wall mounting location
- Required outdoor and flue-terminal clearances
- Minimum 120 kPa water pressure
- Water pressure control where required
- Compatible plumbing connections
- Suitable valve arrangement
- Suitable electrical supply
- Installation by appropriately licensed trades
REPLACEMENT & UPGRADES
Can the Rinnai Infinity B16 LPG Replace My Existing Hot Water System?
The Rinnai Infinity B16 LPG may be a practical replacement for selected existing external LPG continuous flow hot water systems where gas supply, regulator setup, pipe sizing, water pressure, electrical connection, wall position and clearances are compatible.
A replacement should not automatically be assumed to be like-for-like. Existing LPG equipment, valves, gas pipework and compliance requirements should be checked before installation.
Replacing a Smaller LPG Instantaneous Unit
The B16 may suit one-bathroom homes upgrading an older LPG instantaneous water heater where the household's demand remains moderate.
When to Consider a Larger Model
If the home has two bathrooms, higher shower flow rates or regular simultaneous hot water use, a larger B20 or B26 continuous flow model may be more suitable.
Relocating the Unit
Moving the hot water system to a different position may require additional gas pipework, plumbing, electrical work, mounting changes and compliance work.
COMPARE YOUR OPTIONS
Rinnai Infinity B16 LPG vs B20 LPG
| Feature | Rinnai Infinity B16 LPG | Rinnai Infinity B20 LPG |
|---|---|---|
| Relative Flow Capacity | Lower | Higher |
| B16 Flow at 25°C Rise | 16 L/min | — |
| Typical Application | One bathroom and moderate demand | Higher hot water demand |
| Main Reason to Consider | Compact lower-demand LPG continuous flow | Additional flow capacity for stronger household demand |
The B20 provides greater flow capacity than the B16 and may better suit households with stronger simultaneous hot water use. Final sizing should consider shower flow rates, incoming water temperature, LPG supply and actual household demand.
WHAT'S INCLUDED
What's Included With the Rinnai Infinity B16 LPG?
Supply Only
Choose supply only if you already have appropriately licensed gas and plumbing trades arranged. The product price covers the B16 LPG unit and applicable manufacturer-supplied components.
Supplied & Installed
Where available, choose an Installed Today supply and installation package covering the appliance plus the selected standard installation scope.
Possible Additional Work
Valve kits, LPG regulator work, gas pipe upgrades, plumbing alterations, electrical work, old-system removal, disposal, relocation, recess boxes, pipe covers and compliance upgrades may require additional charges.
SUPPLY OR INSTALL
Choose How You Want to Order the Rinnai Infinity B16 LPG
Supply Only
Choose supply only when appropriately licensed trades are already arranged and you only need the Rinnai Infinity B16 LPG supplied.
Brisbane Installation
Supply and installation options may be available across eligible Brisbane service areas, subject to LPG supply, site conditions, access and installation availability.
Gold Coast Installation
Supply and installation options may be available across eligible Gold Coast service areas, subject to LPG supply, site suitability and installation availability.
SUPPLY OPTIONS
Buy the Rinnai Infinity B16 LPG From Installed Today
Installed Today offers supply-only ordering for customers who already have appropriately licensed trades arranged. Delivery availability and freight requirements depend on the destination and order.
Eligible Brisbane and Gold Coast customers can also select supply and installation options where available.
Brisbane
Gold Coast
LPG
One Bathroom
Supply Only
Supply & Install
BRISBANE INSTALLATION
Rinnai Infinity B16 LPG Supply & Installation Brisbane
Brisbane customers can order the Rinnai Infinity B16 LPG as a supply-only unit or select an eligible supply and installation package where available.
The compact B16 may suit Brisbane townhouses, small homes, granny flats, rental properties and one-bathroom properties replacing an existing external LPG continuous flow system.
Before installation, the LPG bottle location, regulator setup, gas pipe sizing, water pressure, electrical supply, valves, outdoor mounting position, clearances and access should be checked.
GOLD COAST INSTALLATION
Rinnai Infinity B16 LPG Supply & Installation Gold Coast
Eligible Gold Coast customers can order the Rinnai Infinity B16 LPG as a supply-only product or select a supplied-and-installed package where available.
The B16 may suit homeowners, landlords, property managers and renovators with smaller LPG-connected properties wanting a compact external continuous flow replacement.
Final installation scope depends on LPG supply, regulator suitability, gas pipe sizing, water pressure, electrical connection, plumbing, clearances, access and any additional work required.
COMMON USES
Where Is the Rinnai Infinity B16 LPG Commonly Used?
- LPG continuous flow hot water replacement
- One-bathroom homes
- Small to medium homes
- Granny flats
- Townhouses
- Rental properties
- Investment properties
- Homes using bottled LPG
- External gas hot water installations
- Compact wall-mounted replacement applications
- Supply-only orders with licensed trades arranged
- Eligible Brisbane and Gold Coast supply and installation orders
COMMON QUESTIONS
Questions About the Rinnai Infinity B16 LPG
Can I buy the Rinnai Infinity B16 LPG supply only?
Yes. The B16 LPG can be purchased as a supply-only product where available if appropriately licensed gas and plumbing trades are already arranged.
Can Installed Today install the Rinnai Infinity B16 LPG?
Supply and installation options may be available across selected Brisbane and Gold Coast service areas, subject to service coverage, LPG supply, site suitability and installation availability.
Is installation included in the product price?
No. The main product price is the unit-only price unless an installed option is selected. Valve kits, gas fitting work, plumbing alterations, electrical work, removal, disposal and other site-specific requirements are separate unless expressly included.
What does the installed-from price include?
The installed-from price is based on the B16 LPG unit plus the matching standard installation option. Final pricing can vary depending on valves, LPG setup, regulator work, gas pipe sizing, pipework changes, access, electrical requirements, removal, disposal and compliance work.
Do I need a valve kit?
A valve kit may be required depending on the existing installation, site condition and applicable installation requirements. This should be checked before installation.
Is this model LPG or natural gas?
This page is for the LPG version of the Rinnai Infinity B16. The selected gas type must match the property.
Can the Rinnai Infinity B16 LPG be installed indoors?
No. The supplied information identifies this model for external installation.
What is the product code?
The Rinnai Infinity B16 product code is REU-BM1620W.
What flow rate does the Rinnai Infinity B16 provide?
The B16 is listed at 16 L/min at a 25°C rise and 20 L/min at a 20°C rise.
How many bathrooms is the Rinnai Infinity B16 suitable for?
The supplied product information positions the B16 as ideal for one bathroom and moderate hot water demand.
What is the energy rating?
The Rinnai Infinity B16 has a listed 6.1 Star Equivalent Energy Rating.
What is Puretemp™?
Puretemp™ is Rinnai's temperature stability technology, designed to help maintain steadier hot water temperatures when flow conditions change.
Does the Rinnai Infinity B16 run out of hot water?
It does not use a storage tank. The system heats water on demand and can continue producing hot water while LPG, water and electrical power remain available and demand stays within its operating capacity.
What is the minimum water pressure?
The supplied specifications list a 120 kPa minimum water pressure.
What is the maximum water pressure?
The supplied specifications list a 1000 kPa maximum water pressure.
What is the minimum operating water flow?
The minimum operating water flow is listed as 1.5 L/min.
What is the LPG gas rate?
The supplied information lists an LPG gas rate from 16 MJ/hr minimum to 124 MJ/hr maximum.
What are the connection sizes?
The B16 is listed with 15 mm hot water, 15 mm cold water and 20 mm gas connections.
What are the dimensions?
The unit is listed at approximately 531 mm high, 351 mm wide and 202 mm deep including brackets. Height including brackets is listed at 571 mm.
How much does the Rinnai Infinity B16 weigh?
The listed unit weight is approximately 13 kg.
Does the Rinnai Infinity B16 need power?
Yes. The supplied specifications list electrical consumption at 68 W.
What factory default temperature is available?
The supplied information lists 50°C / 60°C depending on model setup and application requirements.
Can I add Rinnai hot water controllers?
Yes. Optional compatible controllers may be available for additional convenience and temperature control, subject to compatibility and correct installation.
Is the B16 LPG suitable for replacing an old LPG hot water system?
It may be suitable where the existing LPG supply, regulator, gas pipe sizing, water pressure, electrical supply, outdoor position, clearances and household hot water demand are compatible.
What is the difference between the Rinnai Infinity B16 LPG and B20 LPG?
The B20 provides a higher flow capacity and may suit homes with greater hot water demand. The B16 is positioned for one-bathroom homes with moderate use.
What is the difference between LPG and natural gas versions?
The LPG version is designed for properties using bottled gas. The natural gas version is intended for homes connected to mains natural gas. The correct gas type must be selected before ordering.
What is the warranty?
The supplied product information states that the B16 has a 25-year extended heat exchanger warranty pathway, subject to participation in Rinnai's scheduled service program and applicable warranty terms.
WARRANTY & MAINTENANCE
Rinnai Infinity B16 LPG Warranty and Maintenance
The supplied product information states that the Rinnai Infinity B16 has a 25-year extended heat exchanger warranty pathway, subject to Rinnai's scheduled servicing requirements and applicable warranty conditions.
Ongoing servicing should follow Rinnai's current requirements. The appliance, LPG regulator, gas supply, valves, water connections, electrical components and associated pipework should be maintained as required for reliable operation.
WHY INSTALLED TODAY
Why Buy the Rinnai Infinity B16 LPG From Installed Today?
Installed Today provides a straightforward way to purchase the Rinnai Infinity B16 LPG as a supply-only unit or select an eligible supplied-and-installed package in Brisbane or the Gold Coast where available.
Supply Only
For Customers With Licensed Trades
16 L/min
At 25°C Rise
Brisbane
Eligible Installation Areas
Gold Coast
Eligible Installation Areas
FINAL CHECK
Is the Rinnai Infinity B16 LPG Right for You?
The Rinnai Infinity B16 LPG Continuous Flow Hot Water System is primarily suited to one-bathroom homes, smaller households and properties using bottled LPG that want a compact external continuous flow hot water system.
Before ordering, confirm that the property uses LPG rather than natural gas, that the intended position is outdoors, and that the LPG bottle setup, regulator, gas pipe sizing, water pressure, electrical supply, plumbing, clearances and household demand are suitable. Choose supply only if licensed trades are already arranged, or select an eligible Brisbane or Gold Coast supply and installation option where available.
Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
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Buying a new hot water system, water filter, pump or plumbing product should be clear, simple and easy to organise.
Installed Today helps you compare products, check supply-only pricing and, where available, build an optional installation package before checkout. That means you can choose the product, review the available options and order with more confidence, without the usual back and forth just to understand the starting price.
Whether you already know exactly what you need or you are still comparing options, Installed Today gives you a clearer way to buy the right product for your home, budget and timing.
Why Customers Choose Installed Today
Supply Only or Optional Installation
Choose the product on its own, or add installation where available on selected products and in eligible service areas. This gives you the flexibility to order the way that suits you best.
Clear Pricing Before Checkout
See the product price upfront, then review available installation options and common add-ons before placing your order. You can check the package total before checkout, instead of waiting on basic pricing just to get started.
Product Details That Actually Help
Key specs, sizing details, warranty information, product features and suitability notes are shown clearly, making it easier to compare products properly before you buy.
Common Installation Add-Ons Available
Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.
Built Around Brisbane and Gold Coast Homes
Our product and installation options are selected with common Brisbane and Gold Coast homes in mind, including local water quality, access issues, plumbing layouts, replacement requirements and typical installation conditions.
One Simple Order
Add the product and selected options to cart in one order, instead of trying to organise separate suppliers, installers, parts and payments yourself.
Practical Help Before You Buy
Not sure which size, model or installation option is right? Installed Today gives you a clearer path to compare your options before you order.
Designed to Make Your Decision Easier
Installed Today is built for customers who want a faster, clearer and more convenient way to buy.
Instead of guessing what is included, waiting for basic pricing or trying to work out which extras may be needed, you can review the product, compare your options and move forward with confidence.
Choose supply only if you just need the product.
Choose an optional supplied and installed package where installation is available and you want the product and selected install options organised in one order.
Add common extras before checkout if your job needs additional parts, removal, access support or site-specific options.
It is a simpler way to organise the product, the selected extras and the parts of the job that matter most.
Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
Fast Delivery and Install-Aligned Shipping
Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.
For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.
Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
Free Shipping with Installation
When you select an eligible installation package, delivery is included as part of the supplied and installed order.
Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.
Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
Order Tracking
We will send your delivery details once your order has been dispatched or scheduled.
For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.
Need Help with Delivery?
Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.
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