RINNAI LPG CONTINUOUS FLOW HOT WATER
Rinnai Infinity B20 LPG Continuous Flow Hot Water System
The Rinnai Infinity B20 LPG Continuous Flow Hot Water System is a compact external gas water heater designed for homes using LPG and wanting efficient on-demand hot water without a storage cylinder.
Installed Today offers the Rinnai Infinity B20 LPG as a supply-only LPG gas hot water unit, with supply and installation options available across eligible Brisbane and Gold Coast service areas, where available.
Key features include 20 L/min flow at a 25°C rise, 24 L/min flow at a 20°C rise, a 6.0 Star Equivalent Energy Rating, Puretemp™ temperature stability technology, compact outdoor wall-mounted design, optional Rinnai controller compatibility and a Rinnai-listed 25-year extended heat exchanger warranty subject to scheduled servicing and warranty terms.
Rinnai Infinity B20 LPG at a glance: this is an external LPG continuous flow hot water system with a listed 20 L/min flow rate at a 25°C rise, 24 L/min at a 20°C rise, a 6.0 Star Equivalent Energy Rating and compact wall-mounted design. It is generally suited to one-bathroom homes and may suit up to two bathrooms in warmer climates depending on incoming water temperature, fixture flow rates, LPG supply and simultaneous hot water demand.
WHAT IT DOES
What Does the Rinnai Infinity B20 LPG Do?
The Rinnai Infinity B20 LPG heats water as it passes through the appliance rather than storing hot water in a tank.
When a hot tap is opened and the required operating conditions are met, the unit heats water on demand using LPG. This removes the need for a storage cylinder and provides ongoing hot water while suitable gas supply, water flow and electrical power remain available.
WHO IT SUITS
Who Is the Rinnai Infinity B20 LPG Best For?
One-Bathroom Homes
The supplied information positions the B20 as generally suitable for one-bathroom homes, with potential for up to two bathrooms in warmer climates depending on flow rates, incoming water temperature and simultaneous demand.
Homes Using LPG
This model is specifically for LPG applications and may suit properties using bottled LPG or existing compatible LPG infrastructure.
Customers Wanting No Storage Tank
The compact wall-mounted design suits customers wanting continuous flow hot water without a large floor-mounted storage cylinder.
WHO IT HELPS
What Problems Can the Rinnai Infinity B20 LPG Help Solve?
B16 Flow Capacity Too Low
The B20 provides more flow capacity than the smaller B16 and may better suit households needing stronger hot water performance.
No Space for a Storage Tank
The B20 mounts externally on a wall, removing the floor space required for a traditional storage hot water cylinder.
Need for On-Demand Hot Water
Because the system heats water as required, there is no stored tank volume to deplete and recover in the same way as a storage water heater.
PRODUCT AT A GLANCE
Rinnai Infinity B20 LPG Key Details
20 L/min
At 25°C Rise
24 L/min
At 20°C Rise
6.0 Star
Equivalent Energy Rating
14 kg
Approximate Unit Weight
PRODUCT SUITABILITY
Is the Rinnai Infinity B20 LPG Right for My Home?
A Good Choice If...
You need an LPG continuous flow system, have suitable outdoor wall space, want more flow than a B16 and have LPG supply, water pressure and electrical access suitable for the appliance.
Consider Another Option If...
Your property uses natural gas rather than LPG, the unit needs to be installed indoors, or your household regularly requires higher simultaneous hot water flow that may be better suited to a B26.
Check Before Ordering
Confirm gas type, LPG regulator and bottle setup, gas pipe sizing, water pressure, outdoor mounting position, clearances, electrical supply, plumbing connections and expected simultaneous outlet demand.
LPG MODEL
This Product Is for LPG
This page is for the LPG version of the Rinnai Infinity B20.
LPG and natural gas appliances are not interchangeable. The correct appliance must be selected for the property's gas supply.
The B20 LPG may suit homes using bottled LPG, rural properties, acreage homes, granny flats, secondary dwellings and homes replacing an existing external LPG continuous flow system, subject to installation requirements.
HOW IT WORKS
How Does the Rinnai Infinity B20 LPG Work?
1. Hot Tap Opens
Water begins flowing through the appliance when a connected hot water outlet is opened.
2. LPG Burner Heats on Demand
The LPG burner heats the water as it passes through the heat exchanger rather than heating and storing a full tank.
3. Hot Water Continues
Hot water continues while suitable LPG supply, water flow and electrical power remain available and demand stays within the unit's operating capacity.
KEY FEATURES
Key Features of the Rinnai Infinity B20 LPG
20 L/min at 25°C Rise
The B20 is listed at 20 litres per minute when producing a 25°C temperature rise.
24 L/min at 20°C Rise
Under the supplied 20°C temperature-rise condition, the B20 is listed at 24 litres per minute.
6.0 Star Equivalent
The supplied product information lists a 6.0 Star Equivalent Energy Rating.
Puretemp™ Technology
Puretemp™ temperature stability technology is designed to support steadier hot water temperatures during normal operation.
Compact Wall-Mounted Design
The external unit mounts to a wall and avoids the footprint required for a large storage tank.
Status Operation Monitor
The supplied information lists a status operation monitor to support operating information and servicing diagnostics.
TECHNICAL DETAILS
Rinnai Infinity B20 LPG Specifications
| Specification | Details |
|---|---|
| Brand | Rinnai |
| Range | Infinity B |
| Product | Infinity B20 LPG Continuous Flow Hot Water System |
| Product Code | REU-BM2024W |
| System Type | Gas continuous flow hot water |
| Gas Type | LPG |
| Installation Type | External / outdoor installation |
| Recommended Application | Generally 1 bathroom; may suit up to 2 bathrooms in warmer climates depending on conditions |
| Energy Rating | 6.0 Star Equivalent |
| Flow Rate at 25°C Rise | 20 L/min |
| Flow Rate at 20°C Rise | 24 L/min |
| Minimum Operating Water Flow | 1.5 L/min |
| Minimum Water Pressure | 160 kPa |
| Maximum Water Pressure | 1000 kPa |
| LPG Gas Rate | 20–156 MJ/h |
| Electrical Consumption | 68 W |
| Factory Default Temperature | 50°C / 60°C depending on model setup |
| Status Monitor | Yes |
| Hot Water Connection | 20 mm |
| Cold Water Connection | 20 mm |
| Gas Connection | 20 mm |
| Approximate Dimensions | 531 mm high × 351 mm wide × 202 mm deep including brackets |
| Height Including Brackets | 571 mm |
| Approximate Unit Weight | 14 kg |
| Heat Exchanger Warranty | 25-year extended warranty listed by Rinnai, subject to scheduled servicing and warranty terms |
CONTINUOUS FLOW PERFORMANCE
What Does the Rinnai Infinity B20 Flow Rate Mean?
The Rinnai Infinity B20 LPG is listed at 20 L/min at a 25°C temperature rise and 24 L/min at a 20°C temperature rise.
Continuous flow performance depends on the temperature rise the appliance needs to achieve, incoming water temperature, selected outlet temperature, fixture flow rates, LPG supply and how many outlets are used at the same time.
The supplied information positions the B20 as generally suitable for one bathroom and potentially up to two bathrooms in warmer climates, subject to actual site and usage conditions.
NO STORAGE TANK
Does the Rinnai Infinity B20 LPG Store Hot Water?
No. The B20 is a continuous flow system and does not use a hot water storage cylinder.
Water is heated as required when a hot tap is opened. This can save installation space and means there is no fixed tank volume to deplete before the system reheats.
The appliance still needs to be correctly sized because simultaneous hot water demand can exceed its available flow capacity.
ENERGY PERFORMANCE
How Efficient Is the Rinnai Infinity B20 LPG?
The supplied product information lists the Rinnai Infinity B20 LPG with a 6.0 Star Equivalent Energy Rating.
Continuous flow systems heat water only when required rather than maintaining a tank of stored hot water, which can reduce standby heat loss compared with many storage systems.
Actual running costs depend on LPG pricing, household usage, incoming water temperature, selected outlet temperature, fixture flow rates and installation conditions.
PURETEMP™
What Is Puretemp™ Temperature Stability Technology?
Rinnai's Puretemp™ temperature stability technology is designed to support more consistent hot water temperatures during normal operation.
Final performance still depends on water flow, LPG supply, incoming water temperature, plumbing configuration, fixture demand and correct installation.
COMPACT DESIGN
How Compact Is the Rinnai Infinity B20 LPG?
The B20 is approximately 531 mm high, 351 mm wide and 202 mm deep including brackets. Height including brackets is listed at 571 mm.
The unit weighs approximately 14 kg, making it substantially smaller than a conventional storage hot water cylinder.
This compact format can suit smaller homes, townhouses, granny flats, investment properties and selected replacement positions with suitable outdoor wall space.
OUTDOOR INSTALLATION
Can the Rinnai Infinity B20 LPG Be Installed Indoors?
No. The supplied information identifies this B20 as an external / outdoor model.
It should not be installed internally unless a manufacturer-approved internal or flued model designed for that purpose is selected instead.
Outdoor installation must still meet applicable wall mounting, gas, plumbing, electrical, flue-terminal clearance, access and drainage requirements.
WATER PRESSURE
Rinnai Infinity B20 LPG Water Pressure Requirements
The supplied specifications list a minimum water pressure of 160 kPa and a maximum water pressure of 1000 kPa.
The minimum operating water flow is listed as 1.5 L/min.
If water pressure is too low, the unit may not operate correctly. If water pressure is too high, pressure control may be required as part of the installation.
LPG SUPPLY
Rinnai Infinity B20 LPG Gas Supply Requirements
The supplied specifications list an LPG gas rate of 20–156 MJ/h.
The LPG bottle arrangement, regulator, gas pipe sizing and available gas supply must be capable of supporting the appliance.
A licensed gas fitter should assess the existing LPG setup before installation, particularly when replacing a smaller gas appliance or relocating the hot water system.
ELECTRICAL REQUIREMENT
Does the Rinnai Infinity B20 LPG Need Electricity?
Yes. The Rinnai Infinity B20 LPG requires electrical power for operation and has a listed electrical consumption of 68 W.
The selected outdoor installation position therefore needs suitable electrical access. Any electrical alterations required for installation are separate unless expressly included in the selected installation package.
OPTIONAL CONTROLLERS
Can Rinnai Hot Water Controllers Be Added?
Yes. The supplied product information states that the Infinity B20 LPG is compatible with selected optional Rinnai hot water controllers.
Controllers can provide additional temperature control and convenience where compatible, but they are not included unless selected separately.
ACCESSORIES
What Accessories Can Be Used With the Rinnai Infinity B20?
Pipe Covers
Selected Rinnai pipe covers may be compatible where a cleaner finish around exposed services is wanted.
Recess Boxes
Selected recess boxes may be available for suitable installations where the appliance is to be recessed into an external wall arrangement.
Security Brackets
Selected security brackets may be compatible where additional protection against unauthorised removal is required.
Accessories are not included unless selected separately and compatibility should be confirmed before purchase.
INSTALLATION REQUIREMENTS
What Is Required to Install the Rinnai Infinity B20 LPG?
- Confirmed LPG gas supply
- Suitable LPG bottle and regulator setup
- Gas pipe sizing suitable for appliance demand
- External wall mounting position
- Required appliance and flue-terminal clearances
- Minimum 160 kPa water pressure
- Water pressure control where required
- Compatible hot and cold water pipework
- Suitable valve arrangement
- Electrical supply suitable for the unit
- Adequate service access
- Compliance with applicable gas, plumbing and electrical requirements
REPLACEMENT & UPGRADES
Can the Rinnai Infinity B20 LPG Replace My Existing Hot Water System?
The B20 LPG may be a suitable replacement for an existing external LPG continuous flow hot water system where the gas supply, pipe sizing, regulator setup, water pressure, wall position, electrical supply and clearances are compatible.
A changeover should not automatically be assumed to be like-for-like. Different continuous flow units can have different gas demand, connection, power and clearance requirements.
Replacing a Smaller Continuous Flow Unit
Moving from a smaller B16-class unit to the B20 may provide increased hot water flow capacity, but the existing LPG regulator and gas pipework should be checked to ensure they can support the appliance demand.
When to Consider a Larger B26
If the home has multiple bathrooms, high-flow fixtures or frequent simultaneous hot water use, the larger B26 may be more suitable.
Relocating the Unit
Relocating the hot water system can require additional gas pipework, water pipework, electrical work, mounting changes, drainage and compliance work.
COMPARE YOUR OPTIONS
Rinnai Infinity B16 vs B20 vs B26 LPG
| Feature | B16 LPG | B20 LPG | B26 LPG |
|---|---|---|---|
| Relative Flow Capacity | Lower | Mid-range | Higher |
| Flow at 25°C Rise | 16 L/min | 20 L/min | 26 L/min |
| Typical Application | One bathroom and moderate demand | One bathroom, potentially up to two in warmer climates | Higher-demand and larger-home applications |
| Main Reason to Consider | Compact lower-demand option | Balanced flow capacity | Greater simultaneous hot water capacity |
Rinnai B16 vs B20 LPG
The B20 provides more flow capacity than the B16 and may better suit households wanting stronger hot water delivery while retaining a compact external continuous flow system.
Rinnai B20 vs B26 LPG
The B26 provides greater flow capacity and may better suit larger homes, multiple bathrooms or higher simultaneous hot water demand. The B20 remains the smaller mid-range option.
WHAT'S INCLUDED
What's Included With the Rinnai Infinity B20 LPG?
Supply Only
Choose supply only if you already have appropriately licensed plumbing and gas trades arranged. The product price covers the B20 LPG unit and applicable manufacturer-supplied components.
Supplied & Installed
Where available, choose an Installed Today supply and installation package covering the unit plus the selected standard installation scope.
Possible Additional Work
Valve kits, LPG regulator changes, gas pipe upgrades, electrical work, pipework alterations, old-system removal, disposal, recess boxes, pipe covers, relocation and compliance work may require additional charges.
SUPPLY OR INSTALL
Choose How You Want to Order the Rinnai Infinity B20 LPG
Supply Only
Choose supply only when appropriately licensed trades are already arranged and you only need the Rinnai Infinity B20 LPG supplied.
Brisbane Installation
Supplied and installed options may be available across eligible Brisbane service areas, subject to LPG supply, access, site conditions and installation availability.
Gold Coast Installation
Supplied and installed options may be available across eligible Gold Coast service areas, subject to LPG supply, site suitability and installation availability.
SUPPLY OPTIONS
Buy the Rinnai Infinity B20 LPG From Installed Today
Installed Today offers supply-only ordering for customers who already have appropriately licensed trades arranged. Delivery availability and freight requirements depend on the destination and order.
Eligible Brisbane and Gold Coast customers can also select supply and installation options where available.
Brisbane
Gold Coast
LPG
20 L/min
Supply Only
Supply & Install
BRISBANE INSTALLATION
Rinnai Infinity B20 LPG Supply & Installation Brisbane
Brisbane customers can order the Rinnai Infinity B20 LPG as a supply-only product or select an eligible supply and installation package where available.
The B20 may suit Brisbane homes replacing an existing external LPG continuous flow system, particularly where the property already has a suitable LPG supply and external wall-mounted hot water position.
Before installation, the LPG bottle arrangement, regulator setup, gas pipe sizing, water pressure, electrical access, wall position, valves, clearances and service access should be checked.
GOLD COAST INSTALLATION
Rinnai Infinity B20 LPG Supply & Installation Gold Coast
Eligible Gold Coast customers can order the Rinnai Infinity B20 LPG as a supply-only unit or select a supplied-and-installed package where available.
The system may suit smaller and medium family homes, townhouses, granny flats, rentals, investment properties and LPG-connected properties needing a compact external continuous flow replacement.
Final installation scope depends on the LPG setup, gas pipe sizing, water pressure, electrical supply, wall space, clearances, service access and any additional parts or labour required.
COMMON USES
Where Is the Rinnai Infinity B20 LPG Commonly Used?
- LPG continuous flow hot water replacement
- External gas hot water system replacement
- One-bathroom homes
- Smaller to medium family homes
- Townhouses
- Granny flats
- Rental properties
- Investment properties
- Renovation projects
- Homes using bottled LPG
- Compact wall-mounted replacement applications
- Supply-only orders with licensed trades already arranged
- Eligible Brisbane and Gold Coast supply and installation orders
COMMON QUESTIONS
Questions About the Rinnai Infinity B20 LPG
Can I buy the Rinnai Infinity B20 LPG supply only?
Yes. The B20 LPG can be purchased as a supply-only unit if you already have appropriately licensed plumbing and gas trades arranged.
Can Installed Today install the Rinnai Infinity B20 LPG?
Supply and installation may be available across eligible Brisbane and Gold Coast service areas, subject to location, LPG supply, site suitability and installation availability.
Is installation included in the product price?
No. The product price is for the unit unless an installed option is selected. Valve kits, gas fitting, regulator or pipe sizing changes, electrical work, old-system removal, disposal and other site-specific work are separate unless expressly included.
What does the installed-from price include?
The installed-from price is based on the B20 LPG plus the matching standard installation option. Final pricing can vary depending on gas supply, valve requirements, electrical work, pipework, access, removal, disposal and compliance requirements.
What gas type is this model?
This page is for the LPG version of the Rinnai Infinity B20. LPG and natural gas models are not interchangeable.
What is the product code?
The supplied product information lists the product code as REU-BM2024W.
Can the Rinnai Infinity B20 LPG be installed indoors?
No. This model is described as an external / outdoor appliance. Internal installation requires a manufacturer-approved internal or flued model intended for that application.
What flow rate does the Rinnai Infinity B20 LPG provide?
The supplied information lists 20 L/min at a 25°C rise and 24 L/min at a 20°C rise.
How many bathrooms does the Rinnai Infinity B20 LPG suit?
The supplied information positions it as generally suitable for one bathroom and potentially up to two bathrooms in warmer climates depending on incoming water temperature, fixture flow rates, simultaneous demand and site conditions.
What is the energy rating?
The Rinnai Infinity B20 LPG has a listed 6.0 Star Equivalent Energy Rating.
What are the water pressure requirements?
The supplied specifications list a 160 kPa minimum water pressure and 1000 kPa maximum water pressure.
What is the minimum operating water flow?
The listed minimum operating water flow is 1.5 L/min.
What is the LPG gas rate?
The supplied product information lists an LPG gas rate of 20–156 MJ/h.
Does the Rinnai Infinity B20 LPG need power?
Yes. The appliance requires electrical power for operation and has a listed electrical consumption of 68 W.
What are the dimensions?
The supplied information lists approximate dimensions of 531 mm high × 351 mm wide × 202 mm deep including brackets, with a height including brackets of 571 mm.
How much does the Rinnai Infinity B20 LPG weigh?
The listed unit weight is approximately 14 kg.
What connection sizes does it use?
The supplied specifications list 20 mm hot water, 20 mm cold water and 20 mm gas connections.
Does the B20 run out of hot water?
It does not rely on a stored tank. It heats water on demand, so ongoing hot water delivery depends on suitable LPG supply, water flow, electrical power, correct installation and the unit being appropriately sized for simultaneous demand.
Can Rinnai hot water controllers be added?
Yes. Selected optional Rinnai hot water controllers may be compatible. They are not included unless selected separately.
Can I add a recess box or pipe cover?
The supplied product information states that selected recess boxes, pipe covers and security brackets may be compatible. Suitability should be confirmed before purchase.
Do I need a valve kit?
A valve kit may be required depending on the existing installation, site condition and applicable requirements. This should be checked before installation.
Is this a good replacement for an old LPG continuous flow system?
It may be suitable where the LPG supply, regulator, gas pipe sizing, water pressure, outdoor position, clearances, electrical supply and plumbing are compatible.
What is the difference between the Rinnai B16 and B20 LPG?
The B20 provides greater flow capacity than the B16. The B16 is positioned for lower-demand one-bathroom applications, while the B20 provides stronger flow performance for homes needing additional hot water capacity.
What is the difference between the Rinnai B20 and B26 LPG?
The B26 provides greater flow capacity and may better suit larger homes, multiple bathrooms or stronger simultaneous hot water demand. The B20 is the smaller mid-range option.
What is the warranty?
The supplied information states that Rinnai lists a 25-year extended heat exchanger warranty for the Infinity B20, subject to scheduled servicing and applicable warranty terms.
WARRANTY & MAINTENANCE
Rinnai Infinity B20 LPG Warranty and Maintenance
The supplied product information states that Rinnai lists a 25-year extended heat exchanger warranty for the Infinity B20, subject to scheduled servicing and warranty terms.
Ongoing servicing should follow Rinnai's current requirements. The LPG supply, regulator, appliance, valves, water connections, electrical components and associated pipework should be maintained as required for safe and reliable operation.
WHY INSTALLED TODAY
Why Buy the Rinnai Infinity B20 LPG From Installed Today?
Installed Today gives customers a straightforward way to purchase the Rinnai Infinity B20 LPG as a supply-only unit or select an eligible supplied-and-installed package in Brisbane or the Gold Coast where available.
Supply Only
For Customers With Licensed Trades
20 L/min
At 25°C Rise
Brisbane
Eligible Installation Areas
Gold Coast
Eligible Installation Areas
FINAL CHECK
Is the Rinnai Infinity B20 LPG Right for You?
The Rinnai Infinity B20 LPG Continuous Flow Hot Water System is primarily suited to properties using LPG that want a compact external continuous flow water heater with more flow capacity than the smaller B16, a listed 20 L/min flow rate at a 25°C rise and a 6.0 Star Equivalent Energy Rating.
Before ordering, confirm that the property uses LPG rather than natural gas, the unit will be installed outdoors, and the LPG regulator, bottle setup, gas pipe sizing, water pressure, electrical supply, wall position, clearances and household flow requirements are suitable. Choose supply only if licensed trades are already arranged, or select an eligible Brisbane or Gold Coast supply and installation option where available.
Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
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Whether you already know exactly what you need or you are still comparing options, Installed Today gives you a clearer way to buy the right product for your home, budget and timing.
Why Customers Choose Installed Today
Supply Only or Optional Installation
Choose the product on its own, or add installation where available on selected products and in eligible service areas. This gives you the flexibility to order the way that suits you best.
Clear Pricing Before Checkout
See the product price upfront, then review available installation options and common add-ons before placing your order. You can check the package total before checkout, instead of waiting on basic pricing just to get started.
Product Details That Actually Help
Key specs, sizing details, warranty information, product features and suitability notes are shown clearly, making it easier to compare products properly before you buy.
Common Installation Add-Ons Available
Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.
Built Around Brisbane and Gold Coast Homes
Our product and installation options are selected with common Brisbane and Gold Coast homes in mind, including local water quality, access issues, plumbing layouts, replacement requirements and typical installation conditions.
One Simple Order
Add the product and selected options to cart in one order, instead of trying to organise separate suppliers, installers, parts and payments yourself.
Practical Help Before You Buy
Not sure which size, model or installation option is right? Installed Today gives you a clearer path to compare your options before you order.
Designed to Make Your Decision Easier
Installed Today is built for customers who want a faster, clearer and more convenient way to buy.
Instead of guessing what is included, waiting for basic pricing or trying to work out which extras may be needed, you can review the product, compare your options and move forward with confidence.
Choose supply only if you just need the product.
Choose an optional supplied and installed package where installation is available and you want the product and selected install options organised in one order.
Add common extras before checkout if your job needs additional parts, removal, access support or site-specific options.
It is a simpler way to organise the product, the selected extras and the parts of the job that matter most.
Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
Fast Delivery and Install-Aligned Shipping
Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.
For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.
Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
Free Shipping with Installation
When you select an eligible installation package, delivery is included as part of the supplied and installed order.
Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.
Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
Order Tracking
We will send your delivery details once your order has been dispatched or scheduled.
For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.
Need Help with Delivery?
Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.
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