RINNAI NATURAL GAS CONTINUOUS FLOW HOT WATER
Rinnai Infinity B26 Natural Gas Continuous Flow Hot Water System
The Rinnai Infinity B26 Natural Gas Continuous Flow Hot Water System is a high-capacity external gas water heater designed for homes connected to natural gas and wanting strong on-demand hot water performance without a storage cylinder.
Installed Today offers the Rinnai Infinity B26 Natural Gas as a supply-only continuous flow hot water unit, with supply and installation options available across eligible Brisbane and Gold Coast service areas, where available.
Key features include a 26 L/min flow rate, 6.0 Star Equivalent Energy Rating, Puretemp™ temperature stability technology, compact outdoor wall-mounted design, optional Rinnai controller compatibility and a Rinnai-listed 25-year extended heat exchanger warranty subject to scheduled servicing and warranty terms.
Rinnai Infinity B26 Natural Gas at a glance: this is an external natural gas continuous flow hot water system with a listed 26 L/min flow rate, 6.0 Star Equivalent Energy Rating and compact wall-mounted design. The supplied information positions it for around 1 to 2 bathroom homes and potentially up to 3 bathrooms in warmer climates, depending on incoming water temperature, fixture flow rates, gas supply and simultaneous hot water demand.
WHAT IT DOES
What Does the Rinnai Infinity B26 Natural Gas Do?
The Rinnai Infinity B26 Natural Gas heats water as it passes through the appliance rather than storing hot water in a tank.
When a hot tap is opened and the required operating conditions are met, the unit heats water on demand using natural gas. This removes the need for a storage cylinder and provides ongoing hot water while suitable gas supply, water flow and electrical power remain available.
WHO IT SUITS
Who Is the Rinnai Infinity B26 Natural Gas Best For?
1 to 2 Bathroom Homes
The supplied information positions the B26 as generally suitable for 1 to 2 bathroom homes and potentially up to 3 bathrooms in warmer climates depending on simultaneous outlet use, incoming water temperature and fixture flow rates.
Homes Connected to Natural Gas
This model is specifically for properties connected to natural gas and should not be substituted for an LPG model.
Customers Wanting No Storage Tank
The compact wall-mounted design suits customers wanting continuous flow hot water without a large storage cylinder occupying ground space.
WHO IT HELPS
What Problems Can the Rinnai Infinity B26 Natural Gas Help Solve?
Smaller Continuous Flow Unit Too Limited
The 26 L/min B26 provides greater flow capacity than smaller continuous flow models such as the B20 and may better suit stronger household demand.
No Space for a Storage Tank
The B26 mounts externally on a wall, removing the floor space required for a large hot water cylinder.
Need for On-Demand Hot Water
Because the system heats water as required, there is no stored tank capacity to deplete and recover in the same way as a storage hot water system.
PRODUCT AT A GLANCE
Rinnai Infinity B26 Natural Gas Key Details
26 L/min
Listed Flow Rate
6.0 Star
Equivalent Energy Rating
1–2 Bathrooms
General Application Guide*
15 kg
Approximate Unit Weight
*The supplied information indicates it may suit up to 3 bathrooms in warmer climates depending on incoming water temperature, fixture flow rates, natural gas supply, simultaneous demand and site conditions.
PRODUCT SUITABILITY
Is the Rinnai Infinity B26 Natural Gas Right for My Home?
A Good Choice If...
You need a natural gas continuous flow system, have suitable outdoor wall space, want a 26 L/min model and have gas supply, water pressure and electrical access suitable for the appliance.
Consider Another Option If...
Your property uses LPG rather than natural gas, the unit needs to be installed indoors, or your household requires more simultaneous hot water flow than the B26 can provide.
Check Before Ordering
Confirm gas type, gas meter capacity, gas pipe sizing, water pressure, outdoor mounting location, clearances, electrical supply, plumbing connections and expected simultaneous outlet demand.
NATURAL GAS MODEL
This Product Is for Natural Gas
This page is for the natural gas version of the Rinnai Infinity B26.
Natural gas and LPG appliances are not interchangeable. The correct appliance must be selected for the property's gas supply.
This natural gas model may suit family homes, townhouses, investment properties and homes replacing an existing external natural gas continuous flow system, subject to site and installation requirements.
HOW IT WORKS
How Does the Rinnai Infinity B26 Natural Gas Work?
1. Hot Tap Opens
Water begins flowing through the appliance when a connected hot water outlet is opened.
2. Burner Heats on Demand
The natural gas burner heats the water as it passes through the heat exchanger rather than heating and storing a full tank.
3. Hot Water Continues
Hot water continues while suitable natural gas supply, water flow and electrical power remain available and demand stays within the unit's operating capacity.
KEY FEATURES
Key Features of the Rinnai Infinity B26 Natural Gas
26 L/min Flow Rate
The B26 is listed with a 26 L/min flow rate and is positioned as a higher-capacity option than smaller continuous flow units.
6.0 Star Equivalent
The supplied product information lists a 6.0 Star Equivalent Energy Rating.
Puretemp™ Technology
Puretemp™ temperature stability technology is designed to support steadier hot water temperatures during normal operation.
Compact Wall-Mounted Design
The external unit mounts to a wall and avoids the footprint required for a large storage tank.
Status Operation Monitor
The supplied information lists an integrated status operation monitor for system status information.
Optional Controllers
The B26 is compatible with selected optional Rinnai hot water controllers where suitable.
TECHNICAL DETAILS
Rinnai Infinity B26 Natural Gas Specifications
| Specification | Details |
|---|---|
| Brand | Rinnai |
| Range | Infinity B |
| Product | Infinity B26 Natural Gas Continuous Flow Hot Water System |
| Product Code | REU-BM2626W |
| Gas Type | Natural Gas |
| System Type | Gas continuous flow hot water |
| Installation Type | External / outdoor installation |
| General Application Guide | Generally 1 to 2 bathrooms; may suit up to 3 bathrooms in warmer climates depending on conditions |
| Energy Rating | 6.0 Star Equivalent |
| Flow Rate at 25°C Rise | 26 L/min |
| Flow Rate at 20°C Rise | 26 L/min |
| Minimum Operating Water Flow | 1.5 L/min |
| Minimum Water Pressure | 200 kPa |
| Maximum Water Pressure | 1000 kPa |
| Natural Gas Rate | 16–199 MJ/h |
| Electrical Consumption | 68 W |
| Factory Default Temperature | 50°C / 60°C depending on model setup |
| Status Monitor | Yes |
| Hot Water Connection | 20 mm |
| Cold Water Connection | 20 mm |
| Gas Connection | 20 mm |
| Approximate Dimensions | 531 mm high × 351 mm wide × 202 mm deep including brackets |
| Height Including Brackets | 571 mm |
| Approximate Unit Weight | 15 kg |
| Heat Exchanger Warranty | 25-year extended warranty listed by Rinnai, subject to scheduled servicing and warranty terms |
CONTINUOUS FLOW PERFORMANCE
What Does 26 L/min Mean?
The Rinnai Infinity B26 Natural Gas is listed with a 26 L/min flow rate.
Continuous flow performance depends on the temperature rise the system must achieve, incoming water temperature, selected outlet temperature, fixture flow rates, gas supply and how many outlets operate at the same time.
The supplied information positions the B26 as generally suitable for 1 to 2 bathroom homes and potentially up to 3 bathrooms in warmer climates, subject to actual site and usage conditions.
NO STORAGE TANK
Does the Rinnai Infinity B26 Natural Gas Store Hot Water?
No. The B26 is a continuous flow system and does not use a hot water storage cylinder.
Water is heated as required when a hot tap is opened. This can save installation space and means there is no fixed tank volume to deplete before the system reheats.
The appliance still needs to be correctly sized because simultaneous hot water demand can exceed the available flow capacity.
ENERGY PERFORMANCE
How Efficient Is the Rinnai Infinity B26 Natural Gas?
The supplied product information lists the Rinnai Infinity B26 Natural Gas with a 6.0 Star Equivalent Energy Rating.
Continuous flow systems heat water only when required rather than maintaining a tank of stored hot water, helping reduce standby heat loss compared with many storage systems.
Actual running costs depend on natural gas pricing, household usage, incoming water temperature, outlet temperature, fixture flow rates and installation conditions.
PURETEMP™
What Is Puretemp™ Temperature Stability Technology?
Rinnai's Puretemp™ temperature stability technology is designed to support steadier hot water temperatures during normal operation.
Final performance still depends on water flow, gas supply, incoming water temperature, plumbing configuration, fixture demand and correct installation.
OUTDOOR INSTALLATION
Can the Rinnai Infinity B26 Natural Gas Be Installed Indoors?
No. The supplied information identifies this B26 as an external / outdoor model.
It should not be installed internally unless a manufacturer-approved internal or flued model designed for that purpose is selected instead.
Outdoor installation must still meet applicable wall mounting, gas, plumbing, electrical, flue terminal, clearance, access and drainage requirements.
WATER PRESSURE
Rinnai Infinity B26 Natural Gas Water Pressure Requirements
The supplied specifications list a minimum water pressure of 200 kPa and a maximum water pressure of 1000 kPa.
The minimum operating water flow is listed as 1.5 L/min.
If water pressure is too low, the unit may not operate as intended. If water pressure is too high, pressure control may be required as part of the installation.
NATURAL GAS SUPPLY
Rinnai Infinity B26 Natural Gas Supply Requirements
The supplied specifications list a natural gas rate of 16–199 MJ/h.
The property's gas meter, gas pipe sizing and available gas supply must be suitable for the appliance demand.
A licensed gas fitter should assess the existing gas supply before installation, particularly when replacing a smaller gas appliance or relocating the hot water system.
ELECTRICAL REQUIREMENT
Does the Rinnai Infinity B26 Natural Gas Need Electricity?
Yes. The Rinnai Infinity B26 Natural Gas requires electrical power for operation and has a listed electrical consumption of 68 W.
The selected outdoor installation position therefore needs suitable electrical access. Any electrical alterations required for installation are separate unless expressly included in the selected installation package.
OPTIONAL CONTROLLERS
Can Rinnai Hot Water Controllers Be Added?
Yes. The supplied product information states that the Infinity B26 Natural Gas is compatible with selected optional Rinnai hot water controllers.
Controllers can provide additional temperature control and convenience where compatible, but they are not included unless selected separately.
ACCESSORIES
What Accessories Can Be Used With the Rinnai Infinity B26?
Pipe Covers
Selected Rinnai pipe covers may be compatible where a cleaner finish around exposed services is wanted.
Recess Boxes
Selected recess boxes may be available for suitable installations where the appliance is to be recessed into an external wall arrangement.
Security Brackets
Selected security brackets may be compatible where additional protection against unauthorised removal is required.
Accessories are not included unless selected separately and compatibility should be confirmed before purchase.
INSTALLATION REQUIREMENTS
What Is Required to Install the Rinnai Infinity B26 Natural Gas?
- Confirmed natural gas supply
- Gas meter capacity suitable for appliance demand
- Gas pipe sizing suitable for the appliance
- External wall mounting position
- Required appliance and flue terminal clearances
- Minimum 200 kPa water pressure
- Water pressure control where required
- Compatible hot and cold water pipework
- Suitable valve arrangement
- Electrical supply suitable for the unit
- Adequate service access
- Compliance with applicable gas, plumbing and electrical requirements
REPLACEMENT & UPGRADES
Can the Rinnai Infinity B26 Natural Gas Replace My Existing Hot Water System?
The B26 Natural Gas may be a suitable replacement for an existing external natural gas continuous flow hot water system where the gas supply, pipe sizing, meter capacity, water pressure, wall position, electrical supply and clearances are compatible.
A changeover should not automatically be assumed to be like-for-like. Larger continuous flow units can have different gas demand, connection, power and clearance requirements.
Replacing a Smaller Continuous Flow Unit
Moving from a smaller model to the B26 may provide increased hot water flow capacity, but the existing gas meter and pipework should be checked to ensure they can support the higher appliance demand.
Relocating the Unit
Relocating the hot water system can require additional gas pipework, water pipework, electrical work, mounting changes, drainage and compliance work.
COMPARE YOUR OPTIONS
Rinnai Infinity B20 vs B26 Natural Gas
| Feature | Rinnai Infinity B20 Natural Gas | Rinnai Infinity B26 Natural Gas |
|---|---|---|
| Relative Flow Capacity | Lower | Higher |
| B26 Listed Flow Rate | — | 26 L/min |
| Typical Application | Smaller homes or lower hot water demand | 1 to 2 bathroom homes or stronger hot water demand |
| Main Reason to Consider | Lower-demand continuous flow application | Greater flow capacity for stronger household demand |
The right model depends on bathroom count, shower flow rates, incoming water temperature, number of users, natural gas supply and whether multiple outlets operate simultaneously.
EXTERNAL VS INTERNAL
Rinnai Infinity B26 Natural Gas vs INF28 Internal
The Infinity B26 Natural Gas described here is an external continuous flow model designed for outdoor installation.
The INF28 Internal is a different model type intended for internal applications where a manufacturer-approved internal or flued appliance is required.
Do not use the external B26 for an internal installation. Select the correct internal or flued model when the appliance must be installed indoors.
WHAT'S INCLUDED
What's Included With the Rinnai Infinity B26 Natural Gas?
Supply Only
Choose supply only if you already have appropriately licensed plumbing and gas trades arranged. The product price covers the B26 Natural Gas unit and applicable manufacturer-supplied components.
Supplied & Installed
Where available, choose an Installed Today supply and installation package covering the unit plus the selected standard installation scope.
Possible Additional Work
Valve kits, gas pipe upgrades, meter or supply changes, electrical work, pipework alterations, old-system removal, disposal, recess boxes, pipe covers, relocation and compliance work may require additional charges.
SUPPLY OR INSTALL
Choose How You Want to Order the Rinnai Infinity B26 Natural Gas
Supply Only
Choose supply only when appropriately licensed trades are already arranged and you only need the Rinnai Infinity B26 Natural Gas supplied.
Brisbane Installation
Supplied and installed options may be available across eligible Brisbane service areas, subject to natural gas supply, access, site conditions and installation availability.
Gold Coast Installation
Supplied and installed options may be available across eligible Gold Coast service areas, subject to natural gas supply, site suitability and installation availability.
SUPPLY OPTIONS
Buy the Rinnai Infinity B26 Natural Gas From Installed Today
Installed Today offers supply-only ordering for customers who already have appropriately licensed trades arranged. Delivery availability and freight requirements depend on the destination and order.
Eligible Brisbane and Gold Coast customers can also select supply and installation options where available.
Brisbane
Gold Coast
Natural Gas
26 L/min
Supply Only
Supply & Install
BRISBANE INSTALLATION
Rinnai Infinity B26 Natural Gas Supply & Installation Brisbane
Brisbane customers can order the Rinnai Infinity B26 Natural Gas as a supply-only product or select an eligible supply and installation package where available.
The B26 may suit Brisbane homes replacing an existing external natural gas continuous flow system, particularly where the property already has a suitable mains natural gas supply and external wall-mounted hot water position.
Before installation, the gas meter, gas pipe sizing, water pressure, electrical access, wall position, valves, clearances and service access should be checked.
GOLD COAST INSTALLATION
Rinnai Infinity B26 Natural Gas Supply & Installation Gold Coast
Eligible Gold Coast customers can order the Rinnai Infinity B26 Natural Gas as a supply-only unit or select a supplied-and-installed package where available.
The system may suit family homes, townhouses, rentals, investment properties and natural gas-connected properties needing a higher-capacity external continuous flow replacement.
Final installation scope depends on natural gas supply, meter suitability, gas pipe sizing, water pressure, electrical supply, wall space, clearances, service access and any additional parts or labour required.
COMMON USES
Where Is the Rinnai Infinity B26 Natural Gas Commonly Used?
- Natural gas continuous flow hot water replacement
- External gas hot water system replacement
- 1 to 2 bathroom homes
- Larger family homes
- Townhouses
- Rental and investment properties
- Renovation projects
- Homes connected to mains natural gas
- Properties needing stronger flow than a smaller continuous flow unit
- Homes wanting a compact wall-mounted water heater
- Supply-only orders with licensed trades already arranged
- Eligible Brisbane and Gold Coast supply and installation orders
COMMON QUESTIONS
Questions About the Rinnai Infinity B26 Natural Gas
Can I buy the Rinnai Infinity B26 Natural Gas supply only?
Yes. The B26 Natural Gas can be purchased as a supply-only unit if you already have appropriately licensed plumbing and gas trades arranged.
Can Installed Today install the Rinnai Infinity B26 Natural Gas?
Supply and installation may be available across eligible Brisbane and Gold Coast service areas, subject to location, natural gas supply, site suitability and installation availability.
Is installation included in the product price?
No. The product price is for the unit unless an installed option is selected. Valve kits, gas fitting, meter or pipe sizing changes, electrical work, old-system removal, disposal and other site-specific work are separate unless expressly included.
What does the installed-from price include?
The installed-from price is based on the B26 Natural Gas plus the matching standard installation option. Final pricing can vary depending on gas supply, meter capacity, valve requirements, electrical work, pipework, access, removal, disposal and compliance requirements.
What gas type is this model?
This page is for the natural gas version of the Rinnai Infinity B26. Natural gas and LPG models are not interchangeable.
What is the product code?
The supplied product information lists the product code as REU-BM2626W.
Can the Rinnai Infinity B26 Natural Gas be installed indoors?
No. This model is described as an external / outdoor appliance. Internal installation requires a manufacturer-approved internal or flued model intended for that application.
What flow rate does the Rinnai Infinity B26 Natural Gas provide?
The supplied information lists a flow rate of 26 L/min at a 25°C rise and 26 L/min at a 20°C rise.
How many bathrooms does the Rinnai Infinity B26 Natural Gas suit?
The supplied information positions it as generally suitable for 1 to 2 bathroom homes and potentially up to 3 bathrooms in warmer climates depending on incoming water temperature, fixture flow rates, simultaneous demand and site conditions.
What is the energy rating?
The Rinnai Infinity B26 Natural Gas has a listed 6.0 Star Equivalent Energy Rating.
What are the water pressure requirements?
The supplied specifications list a 200 kPa minimum water pressure and 1000 kPa maximum water pressure.
What is the minimum operating water flow?
The listed minimum operating water flow is 1.5 L/min.
What is the natural gas rate?
The supplied product information lists a natural gas rate of 16–199 MJ/h.
Does the Rinnai Infinity B26 Natural Gas need power?
Yes. The appliance requires electrical power for operation and has a listed electrical consumption of 68 W.
What are the dimensions?
The supplied information lists approximate dimensions of 531 mm high × 351 mm wide × 202 mm deep including brackets, with a height including brackets of 571 mm.
How much does the Rinnai Infinity B26 Natural Gas weigh?
The listed unit weight is approximately 15 kg.
What connection sizes does it use?
The supplied specifications list 20 mm hot water, 20 mm cold water and 20 mm gas connections.
Does the B26 run out of hot water?
It does not rely on a stored tank. It heats water on demand, so ongoing hot water delivery depends on suitable natural gas supply, water flow, electrical power, correct installation and the unit being appropriately sized for simultaneous demand.
Can Rinnai hot water controllers be added?
Yes. Selected optional Rinnai hot water controllers may be compatible. They are not included unless selected separately.
Can I add a recess box or pipe cover?
The supplied product information states that selected recess boxes, pipe covers and security brackets may be compatible. Suitability should be confirmed before purchase.
Do I need a valve kit?
A valve kit may be required depending on the existing installation, site condition and applicable requirements. This should be checked before installation.
Is this a good replacement for an old natural gas continuous flow system?
It may be suitable where the natural gas supply, meter capacity, gas pipe sizing, water pressure, outdoor position, clearances, electrical supply and plumbing are compatible.
What is the difference between the Rinnai B20 and B26 Natural Gas?
The B26 is the larger-flow option and is listed at 26 L/min. The supplied information positions it for stronger hot water demand than the smaller B20, including suitable 1 to 2 bathroom applications depending on site conditions.
What is the difference between the B26 and INF28 Internal?
The B26 described here is an external model designed for outdoor installation. The INF28 Internal is a different model type intended for internal applications where a manufacturer-approved internal system is required.
What is the warranty?
The supplied information states that Rinnai lists a 25-year extended heat exchanger warranty for the Infinity B26, subject to scheduled servicing and applicable warranty terms.
WARRANTY & MAINTENANCE
Rinnai Infinity B26 Natural Gas Warranty and Maintenance
The supplied product information states that Rinnai lists a 25-year extended heat exchanger warranty for the Infinity B26, subject to scheduled servicing and warranty terms.
Ongoing servicing should follow Rinnai's current requirements. The gas supply, appliance, valves, water connections, electrical components and associated pipework should be maintained as required for safe and reliable operation.
WHY INSTALLED TODAY
Why Buy the Rinnai Infinity B26 Natural Gas From Installed Today?
Installed Today gives customers a straightforward way to purchase the Rinnai Infinity B26 Natural Gas as a supply-only unit or select an eligible supplied-and-installed package in Brisbane or the Gold Coast where available.
Supply Only
For Customers With Licensed Trades
26 L/min
Continuous Flow
Brisbane
Eligible Installation Areas
Gold Coast
Eligible Installation Areas
FINAL CHECK
Is the Rinnai Infinity B26 Natural Gas Right for You?
The Rinnai Infinity B26 Natural Gas Continuous Flow Hot Water System is primarily suited to properties connected to natural gas that want a higher-capacity external continuous flow water heater with a compact wall-mounted design, 26 L/min listed flow rate and 6.0 Star Equivalent Energy Rating.
Before ordering, confirm that the property uses natural gas rather than LPG, the unit will be installed outdoors, and the gas meter, gas pipe sizing, water pressure, electrical supply, wall position, clearances and household flow requirements are suitable. Choose supply only if licensed trades are already arranged, or select an eligible Brisbane or Gold Coast supply and installation option where available.
Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
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Whether you already know exactly what you need or you are still comparing options, Installed Today gives you a clearer way to buy the right product for your home, budget and timing.
Why Customers Choose Installed Today
Supply Only or Optional Installation
Choose the product on its own, or add installation where available on selected products and in eligible service areas. This gives you the flexibility to order the way that suits you best.
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See the product price upfront, then review available installation options and common add-ons before placing your order. You can check the package total before checkout, instead of waiting on basic pricing just to get started.
Product Details That Actually Help
Key specs, sizing details, warranty information, product features and suitability notes are shown clearly, making it easier to compare products properly before you buy.
Common Installation Add-Ons Available
Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.
Built Around Brisbane and Gold Coast Homes
Our product and installation options are selected with common Brisbane and Gold Coast homes in mind, including local water quality, access issues, plumbing layouts, replacement requirements and typical installation conditions.
One Simple Order
Add the product and selected options to cart in one order, instead of trying to organise separate suppliers, installers, parts and payments yourself.
Practical Help Before You Buy
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Designed to Make Your Decision Easier
Installed Today is built for customers who want a faster, clearer and more convenient way to buy.
Instead of guessing what is included, waiting for basic pricing or trying to work out which extras may be needed, you can review the product, compare your options and move forward with confidence.
Choose supply only if you just need the product.
Choose an optional supplied and installed package where installation is available and you want the product and selected install options organised in one order.
Add common extras before checkout if your job needs additional parts, removal, access support or site-specific options.
It is a simpler way to organise the product, the selected extras and the parts of the job that matter most.
Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
Fast Delivery and Install-Aligned Shipping
Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.
For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.
Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
Free Shipping with Installation
When you select an eligible installation package, delivery is included as part of the supplied and installed order.
Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.
Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
Order Tracking
We will send your delivery details once your order has been dispatched or scheduled.
For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.
Need Help with Delivery?
Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.
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