Rinnai Enviroflo AR Series 300L Heat Pump Hot Water System
The Rinnai Enviroflo AR Series 300L Heat Pump Hot Water System is an Australian designed and built integrated heat pump designed for family households wanting substantial stored hot water with lower water heating energy use than conventional electric storage.
With a 300L tank, sizing for up to 6 people, R290 refrigerant, built-in Wi-Fi, solar PV compatibility, multiple operating modes, a 2.4 kW electric element and quiet 45 dB(A) operation, the AR 300L combines family-sized storage with modern heat pump technology.
Installed Today offers the Rinnai Enviroflo AR Series 300L as a supply-only heat pump hot water system or with supplied-and-installed options across selected Brisbane and Gold Coast service areas, where available.
What Does the Rinnai Enviroflo AR Series 300L Do?
The Rinnai Enviroflo AR Series 300L uses heat from the surrounding air to heat water stored inside its 300L cylinder.
Rather than relying entirely on direct electric resistance heating, the refrigeration system absorbs ambient heat and transfers that energy into the stored water. This allows the system to provide family-sized hot water storage while reducing reliance on the electric element during normal heat pump operation.
An integrated 2.4 kW electric element provides additional heating support when required by the system or selected operating mode.
Who Is the Rinnai Enviroflo AR Series 300L Best For?
Family Households
The AR Series 300L is sized for up to 6 people, making it relevant to family homes and households with moderate to higher daily hot water demand.
Electric Hot Water Upgrades
The AR 300L can suit properties upgrading from conventional electric storage where the new installation position meets heat pump airflow, drainage, electrical and access requirements.
Homes Wanting Smart Control
Built-in Wi-Fi, SmartLife App capability, solar PV compatibility and multiple operating modes provide greater control over how and when water is heated.
What Problems Can the Rinnai Enviroflo AR 300L Help Solve?
High Electric Water Heating Use
Heat pump technology uses energy from surrounding air to reduce reliance on conventional electric resistance heating during normal operation.
Smaller Tanks Are Not Enough
The 300L tank provides substantial stored capacity for households that need more hot water than smaller heat pump models can provide.
Wanting Solar-Friendly Hot Water
Solar PV compatibility can help households coordinate water heating with available daytime solar generation where the site setup is suitable.
Rinnai Enviroflo AR Series 300L Key Details
Household sizing is a guide rather than a guarantee. Actual suitability depends on shower duration, outlet flow rates, baths, appliance use, climate, operating settings and household hot water habits.
Is the Rinnai Enviroflo AR Series 300L Right for My Home?
A Good Choice If...
You need a larger family heat pump, want Australian designed and built construction or value features such as Wi-Fi control, solar PV compatibility and multiple operating modes.
Consider Another Option If...
Your hot water demand is lower, installation space is restricted or the property cannot provide suitable airflow, condensate drainage, hardwired electrical supply, base support or service access.
Check Before Ordering
Confirm household demand, dimensions, electrical requirements, installation clearances, water pressure, drainage, pipework, noise considerations, base condition and delivery access.
How Many People Can the Rinnai Enviroflo AR Series 300L Suit?
Rinnai lists the AR Series 300L for up to 6 people.
The manufacturer's sizing guide also identifies the 300L model for homes with up to 3 bathrooms and 4 bedrooms.
Actual household requirements should still be assessed using real hot water demand rather than occupant count, bathroom count or bedroom count alone.
- Number of occupants
- Average shower duration
- Shower flow rates
- Number of bathrooms
- Bath usage
- Laundry and kitchen demand
- Timing of simultaneous hot water use
- Ambient temperatures
- Operating mode selected
- Expected future household demand
How Does the Rinnai Enviroflo AR Series 300L Work?
1. Heat Is Collected From the Air
The refrigeration system absorbs usable heat energy from the surrounding air.
2. Heat Is Transferred to the Water
The heat pump transfers that energy into water stored inside the integrated cylinder.
3. Hot Water Is Stored
The heated water remains stored in the 300L tank until required at household hot water outlets.
Key Features of the Rinnai Enviroflo AR Series 300L
300L Tank Volume
Provides substantial stored hot water capacity for family homes, larger townhouses and higher-demand residential applications.
Australian Designed & Built
The Enviroflo AR Series is designed and made in Australia as part of Rinnai's large-capacity integrated heat pump range.
Built-In Wi-Fi
An integrated Wi-Fi module provides compatible SmartLife App control for convenient system management.
Solar PV Compatible
The AR Series can work with suitable solar PV setups to help households make better use of available daytime solar generation.
R290 Refrigerant
The refrigeration circuit uses R290 refrigerant, providing modern heat pump operation with low global warming potential refrigerant technology.
Anti-Frost & Auto Disinfection
Built-in anti-frost protection supports colder-condition operation, while an automatic disinfection function forms part of the system's hot water control strategy.
Rinnai Enviroflo AR Series 300L Specifications
| Specification | Details |
|---|---|
| Brand | Rinnai |
| Range | Enviroflo AR Series |
| Standard Product Code | EHPA300VM |
| Hard Water Product Code | EHPA300VMH |
| System Type | Integrated electric heat pump hot water system |
| Tank Volume | 300 litres |
| Manufacturer Household Guide | Up to 6 people |
| Manufacturer Home Guide | Up to 3 bathrooms and 4 bedrooms |
| Operating Modes | Standard, ECO, Hybrid, Electric and Vacation |
| Wi-Fi | Built-in Wi-Fi with compatible SmartLife App control |
| Solar PV Compatibility | Yes |
| Ambient Heat Pump Operating Range | -7°C to +45°C |
| Sound Level | 45 dB(A) under stated test conditions |
| Ingress Protection | IP24 |
| Refrigerant | R290 |
| Refrigerant Mass | 380 g |
| Factory-Wired Electric Element | 2.4 kW |
| Refrigeration Module Rated Input | 1.2 kW |
| Total Rated Input | 3.4 kW |
| Power Supply | 220–240 V AC / 50 Hz |
| Electrical Connection | Hardwired |
| Maximum Energy Output for PTR Sizing | 7.5 kW |
| Refrigerant Circuit Maximum Pressure | 3000 kPa |
| Coefficient of Performance | 8.4 under stated test conditions |
| Heat Output | 4.4 kW |
| Unit Height | 1925 mm |
| Diameter | 652 mm |
| Hot Outlet Height | 1259 mm |
| Cold Inlet Height | 116 mm |
| Package Size | 713 mm x 713 mm x 2016 mm |
| Empty Weight | 128 kg |
| Filled Weight | 428 kg |
| Hot & Cold Water Connections | Rp 3/4" |
| PTR Valve Connection | Rp 1/2" |
| PTR Valve Setting | 1000 kPa / 10 kW |
| PLV Required With ECV | Where mains pressure exceeds 680 kPa |
| PLV Required Without ECV | Where mains pressure exceeds 800 kPa |
| Recommended PLV Rating | 500 kPa |
| Cylinder Warranty | 7 years, subject to current Rinnai warranty conditions |
300L Heat Pump Storage for Family Homes
The 300L tank volume gives the Enviroflo AR 300L substantial stored hot water capacity without moving to the larger 340L AR Series model.
This can make it a practical fit for family homes, larger townhouses, rental properties and households where several showers or other hot water uses occur within a relatively short period.
For households with consistently higher demand, the larger 340L AR Series model may provide additional stored hot water reserve.
How Efficient Is the Rinnai Enviroflo AR Series 300L?
The AR Series uses heat pump technology to transfer energy from the surrounding air into the stored water rather than relying primarily on direct electric resistance heating.
The supplied model information lists a COP of 8.4 under stated test conditions together with a heat output of approximately 4.4 kW.
Rinnai states that the AR Series can use more than 70% less energy than a standard electric water heater of the same capacity under its stated comparison conditions.
Actual energy consumption and savings vary with location, household hot water use, electricity tariffs, inlet water temperature, climate, operating mode, installation conditions and the water heater being replaced.
What Refrigerant Does the Rinnai Enviroflo AR 300L Use?
The Rinnai Enviroflo AR 300L uses R290 refrigerant, with a listed refrigerant charge of approximately 380 grams.
R290 is used as part of the refrigeration circuit that transfers ambient heat into the stored water.
The refrigeration system and installation position should be treated in accordance with current manufacturer installation requirements and applicable standards.
Does the Rinnai Enviroflo AR 300L Have Wi-Fi?
Yes. The AR Series 300L includes built-in Wi-Fi for compatible SmartLife App control.
This provides convenient access to system operation and can help homeowners manage water heating around household routines, available solar generation or electricity tariff periods.
App functionality depends on suitable network access, compatible devices and third-party app availability.
Can the Rinnai Enviroflo AR 300L Work With Solar PV?
Yes. The AR Series is designed with solar PV compatibility.
This can help households schedule water heating around daytime solar generation where the electrical arrangement, system settings and household hot water routine suit that approach.
What Operating Modes Does the Rinnai Enviroflo AR 300L Have?
Standard
Provides normal everyday operation for household hot water requirements.
ECO
Designed to prioritise efficient heat pump operation where suitable.
Hybrid
Allows heat pump and electric heating operation to be combined according to the system's control strategy.
Electric
Provides electric heating using the system's integrated heating element.
Vacation
Provides an operating option intended for periods when normal household hot water demand is temporarily reduced.
Off-Peak Scheduling
System operation can be managed around suitable household routines and electricity tariff periods where appropriate.
What Electrical Supply Does the Rinnai Enviroflo AR 300L Need?
The Rinnai Enviroflo AR Series 300L is a hardwired heat pump hot water system, not a standard plug-in appliance.
The supplied specifications list a 2.4 kW factory-wired electric element, a 1.2 kW refrigeration module and total rated input of approximately 3.4 kW.
A suitable dedicated electrical supply and isolation arrangement needs to be provided in accordance with the installation requirements.
What Does the 2.4 kW Electric Element Do?
The AR Series 300L includes a 2.4 kW electric element to provide additional water heating capability.
The heat pump refrigeration system remains the primary energy-efficient heating method during normal operation, while the electric element can provide additional heating when required by the system or selected operating mode.
This provides useful backup support when household hot water demand changes or additional recovery is needed.
Can the Rinnai Enviroflo AR 300L Operate in Cold Weather?
The supplied specifications list heat pump operation across ambient temperatures from approximately -7°C to +45°C.
The AR Series also includes an anti-frost function designed to help protect the evaporator in colder operating conditions.
The integrated electric element provides additional heating capability when required.
Does the Rinnai Enviroflo AR 300L Have Auto Disinfection?
Yes. The AR Series includes an automatic disinfection function.
This forms part of the system's control strategy and periodically manages stored water temperature to help support hot water hygiene.
How Loud Is the Rinnai Enviroflo AR Series 300L?
The AR Series 300L has a published sound pressure level of approximately 45 dB(A) under stated test conditions.
Actual installed sound can vary because walls, fences and nearby structures can reflect noise. The final installation position should therefore consider bedrooms, windows, property boundaries and other reflective surfaces.
Standard and Hard Water Anode Options
EHPA300VM Standard Model
The standard Enviroflo AR Series 300L model is identified as EHPA300VM.
EHPA300VMH Hard Water Model
The hard water anode version is identified as EHPA300VMH and may be appropriate where local water conditions call for the alternate anode configuration.
The correct version should be selected according to local water quality and current manufacturer requirements.
What Is Required to Install the Rinnai Enviroflo AR Series 300L?
A heat pump installation requires suitable plumbing, electrical supply, condensate drainage, airflow and service access as well as a stable base capable of supporting the full operating weight.
- Suitable heat pump installation position
- Stable base capable of supporting approximately 428 kg filled weight
- Required airflow and manufacturer clearances
- Suitable condensate drainage
- Suitable hot and cold water pipework
- Correct valve arrangement
- Suitable incoming water pressure
- PTR and expansion drainage
- Suitable hardwired electrical supply
- Electrical isolation and circuit arrangements
- Service and maintenance access
- Safe delivery and positioning access
- Consideration of operating noise
- Correct standard or hard water model selection
Will the Rinnai Enviroflo AR 300L Fit in the Existing Location?
The AR Series 300L is listed at approximately 1925 mm high x 652 mm diameter.
The system has a listed empty weight of 128 kg and a filled operating weight of approximately 428 kg.
The packaged unit is approximately 713 mm x 713 mm x 2016 mm, so the complete delivery route should be checked as well as the final installation position.
What Water Pressure Requirements Apply?
1000 kPa PTR Valve
The listed pressure and temperature relief valve setting is 1000 kPa / 10 kW.
680 kPa With ECV
Where an expansion control valve is fitted, a pressure limiting valve is required if mains pressure exceeds 680 kPa.
800 kPa Without ECV
Where an expansion control valve is not fitted, a pressure limiting valve is required if mains pressure exceeds 800 kPa.
The supplied specifications list a recommended pressure limiting valve rating of 500 kPa.
Can the Rinnai Enviroflo AR 300L Replace My Existing Electric Hot Water System?
The AR Series 300L can be considered as an energy-efficient replacement for larger conventional electric storage hot water systems where the property can accommodate the additional requirements of a heat pump.
A heat pump conversion is not necessarily a direct tank swap because airflow, condensate drainage, electrical supply, service clearances, operating noise, base support and delivery access also need to be considered.
Electric Storage Replacement
The AR 300L can suit selected electric storage replacements where the installation position meets heat pump requirements.
Changing Technology
Moving from conventional electric storage to a heat pump introduces airflow, condensate, refrigeration, noise and service-access considerations.
Relocating the System
A new installation position can require additional pipework, drainage, electrical work, base preparation and labour.
Rinnai Enviroflo AR 300L vs AR 340L
| Consideration | AR Series 300L | AR Series 340L |
|---|---|---|
| Tank Volume | 300L | 340L |
| Rinnai Sizing Guide | Up to 6 people | Up to 7 people |
| Bathrooms | Up to 3 | Up to 3 |
| Bedrooms | Up to 4 | Up to 5 |
| Height | 1925 mm | 2095 mm |
| Sound Level | 45 dB(A) | 45 dB(A) |
| Main Difference | Large family storage capacity | 40L additional storage for higher demand |
The 340L model is primarily relevant where household demand justifies the additional storage. Actual sizing should be based on real hot water use rather than occupant count alone.
Rinnai Enviroflo AR 300L vs Conventional Electric Storage
AR Series Heat Pump
Uses a refrigeration cycle to transfer heat from surrounding air into stored water and adds Wi-Fi control, multiple operating modes and solar PV compatibility.
Conventional Electric Storage
Uses electric resistance heating as its primary heating method and can provide a simpler replacement pathway where heat pump airflow, condensate, noise or space requirements cannot be accommodated.
What's Included With the Rinnai Enviroflo AR Series 300L?
Supply Only
Choose supply only if you already have suitable licensed plumbing and electrical trades arranged and simply need the AR 300L supplied.
Supplied & Installed
Eligible Brisbane and Gold Coast customers can choose a supplied-and-installed option where service coverage and site conditions allow.
Possible Additional Work
Valve replacement, electrical work, drainage, pipework changes, base preparation, relocation, old-system removal, disposal and difficult-access work may be additional depending on the site.
Choose How You Want to Order the Rinnai Enviroflo AR 300L
Supply Only
Choose supply only if you already have the required licensed plumbing and electrical installation arrangements in place.
Brisbane Installation
Supply and installation may be available across selected Brisbane service areas, subject to site suitability, service coverage and installation availability.
Gold Coast Installation
Supply and installation may be available across selected Gold Coast service areas, subject to site suitability, service coverage and installation availability.
Buy the Rinnai Enviroflo AR Series 300L Across Australia
Installed Today can offer supply-only ordering to supported Australian locations, while eligible Brisbane and Gold Coast customers may also have supplied-and-installed options available.
Rinnai Enviroflo AR Series 300L Supply & Installation Brisbane
The Rinnai Enviroflo AR Series 300L can suit Brisbane family homes, larger townhouses, rental properties and homes replacing a larger electric storage water heater where the new position provides suitable airflow, condensate drainage, electrical supply and service access.
Before installation, the site should be checked for delivery access, tank dimensions, filled weight, base condition, airflow, drainage, electrical supply, valves, water pressure, pipework and old-system removal requirements.
Rinnai Enviroflo AR Series 300L Supply & Installation Gold Coast
Gold Coast customers may be able to order the AR Series 300L with installation where service coverage and site conditions allow.
The 300L capacity can make the system relevant to family homes, larger townhouses, investment properties and higher-demand residences needing substantial stored hot water together with heat pump efficiency and smart-control features.
Is the Rinnai Enviroflo AR Series 300L Eligible for STCs?
The AR Series 300L may qualify for Small-scale Technology Certificates where current scheme, product and installation requirements are met.
The number and value of certificates can vary according to installation location, installation date and current scheme rules. Additional state-based incentives may also apply in eligible locations.
Any rebate, STC value or other incentive should be confirmed for the actual installation before purchase.
Questions About the Rinnai Enviroflo AR Series 300L
Can I Buy the Rinnai Enviroflo AR Series 300L Supply Only?
Yes. Supply-only ordering is suitable where available if you already have the required licensed plumbing and electrical trades arranged.
Can Installed Today Install the Rinnai Enviroflo AR 300L?
Supply and installation may be available in selected Brisbane and Gold Coast service areas, subject to service coverage, site suitability and installation availability.
Is Installation Included in the Product Price?
No. The product-only price covers the heat pump unless an installed option is selected. Site-specific installation work and selected add-ons may also be additional.
What Is the Standard Product Code?
The standard AR Series 300L model is EHPA300VM.
Is There a Hard Water Version?
Yes. The hard water anode model is EHPA300VMH.
How Much Hot Water Does the AR Series 300L Store?
The system has a listed tank volume of 300 litres.
How Many People Can the AR Series 300L Suit?
The 300L model is sized for up to 6 people under Rinnai's stated sizing guide.
How Many Bathrooms and Bedrooms Can It Suit?
Rinnai's sizing guide lists the AR 300L for up to 3 bathrooms and 4 bedrooms.
Is the Rinnai AR 300L Australian Designed and Built?
Yes. The Enviroflo AR Series is Australian designed and built.
Does the Rinnai AR 300L Have Wi-Fi?
Yes. Built-in Wi-Fi provides compatible SmartLife App control.
Can It Work With Solar PV?
Yes. The AR Series is designed with solar PV compatibility.
What Operating Modes Does It Have?
The system includes Standard, ECO, Hybrid, Electric and Vacation operating modes.
What Refrigerant Does the AR 300L Use?
The system uses R290 refrigerant.
How Much Refrigerant Does It Contain?
The listed refrigerant charge is approximately 380 grams.
What Is the COP of the Rinnai AR 300L?
The supplied specifications list a COP of 8.4 under stated test conditions.
What Is the Heat Output?
The listed heat output is approximately 4.4 kW.
How Loud Is the Rinnai AR 300L?
The listed sound pressure level is approximately 45 dB(A) under stated test conditions. Installed sound can vary depending on nearby structures and reflective surfaces.
What Is the Operating Temperature Range?
The system is listed for heat pump operation across ambient temperatures from approximately -7°C to +45°C.
What Size Electric Element Does the AR 300L Have?
The AR 300L uses a 2.4 kW factory-wired electric element.
Is the Rinnai Enviroflo AR Series 300L Plug-In?
No. The AR Series 300L is a hardwired heat pump hot water system and requires appropriate electrical installation.
What Is the Total Rated Input?
The supplied specification lists total rated input at approximately 3.4 kW.
What Are the Dimensions?
The unit is listed at approximately 1925 mm high x 652 mm diameter.
How Much Does the Rinnai AR 300L Weigh?
The listed empty weight is approximately 128 kg and the filled operating weight is approximately 428 kg.
What Water Connections Does It Use?
The system uses Rp 3/4-inch hot and cold water connections.
What Is the PTR Valve Setting?
The listed PTR valve setting is 1000 kPa / 10 kW.
When Is a Pressure Limiting Valve Required?
A PLV is required where mains pressure exceeds 680 kPa with an ECV fitted or 800 kPa without an ECV. The listed recommended PLV rating is 500 kPa.
Does the Rinnai AR 300L Have Auto Disinfection?
Yes. The AR Series includes an automatic disinfection function.
Does It Have Anti-Frost Protection?
Yes. Built-in anti-frost protection helps protect the evaporator in colder operating conditions.
Can the Rinnai AR 300L Reduce Water Heating Energy Use?
Heat pump technology is designed to reduce electricity consumption compared with conventional electric resistance storage. Rinnai states potential energy use reductions of more than 70% under its stated comparison conditions. Actual savings vary.
Is the Rinnai AR 300L Eligible for STCs?
It may be eligible where current Small-scale Renewable Energy Scheme and installation requirements are met.
Can It Replace a Large Electric Storage Water Heater?
Potentially, yes. The property still needs suitable installation space, airflow, condensate drainage, electrical supply, water pressure, plumbing, base support and delivery access.
What Is the Difference Between the AR 300L and AR 340L?
The AR 300L is sized for up to 6 people, while the AR 340L increases storage to 340L and is sized for up to 7 people. The 340L model is primarily relevant where additional stored hot water capacity is required.
Rinnai Enviroflo AR Series 300L Warranty and Maintenance
The AR Series is supplied with a 7-year cylinder warranty, subject to Rinnai's current warranty terms and conditions.
Warranty periods can vary between the inner storage cylinder, refrigeration components and other system components, so the current manufacturer warranty documentation should be checked for the exact product supplied.
Correct installation, suitable water pressure, correct anode model selection for local water conditions, adequate airflow, condensate drainage and ongoing maintenance are important to reliable long-term operation.
Why Order the Rinnai Enviroflo AR Series 300L From Installed Today?
Supply-Only Ordering
Suitable for customers who already have the required licensed plumbing and electrical trades and simply need the heat pump supplied.
Installation Options
Eligible Brisbane and Gold Coast customers can check available supplied-and-installed options for the Rinnai AR 300L.
Clear Installation Add-Ons
Valve work, electrical requirements, drainage, pipework changes, removal, disposal and other installation requirements can be separated from the unit price where applicable.
Is the Rinnai Enviroflo AR Series 300L Right for You?
The Rinnai Enviroflo AR Series 300L is primarily suited to family households wanting substantial stored hot water capacity together with heat pump efficiency, Australian designed and built construction, built-in Wi-Fi, solar PV compatibility and multiple operating modes.
Its key characteristics include a 300L tank, sizing for up to 6 people, 4.4 kW listed heat output, R290 refrigerant, 45 dB(A) published sound pressure level, a 2.4 kW electric element and a hardwired electrical connection.
Before ordering, check household hot water demand, dimensions, filled weight, electrical supply, airflow, condensate drainage, water pressure, local water quality, noise considerations and delivery access. Choose supply only if you already have the required licensed trades arranged, or check available Brisbane and Gold Coast installation options where applicable.
Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
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Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.
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Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
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Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
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When you select an eligible installation package, delivery is included as part of the supplied and installed order.
Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.
Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
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