Rinnai Enviroflo GR Series 215L Heat Pump Hot Water System
The Rinnai Enviroflo GR Series 215L Heat Pump Hot Water System is a mid-size integrated heat pump designed for smaller families and moderate-demand households wanting to reduce water heating energy use compared with conventional electric storage.
With a 215L tank, manufacturer sizing guide of up to 4 people, R290 refrigerant, built-in Wi-Fi, solar PV compatibility, multiple operating modes, a 2.4 kW electric element and quiet 46 dB(A) operation, the EHPG215VM provides a practical balance between household capacity and physical size.
Installed Today offers the Rinnai Enviroflo GR Series 215L as a supply-only heat pump hot water system or with supplied-and-installed options across selected Brisbane and Gold Coast service areas, where available.
What Does the Rinnai Enviroflo GR Series 215L Do?
The Rinnai Enviroflo GR Series 215L uses heat from the surrounding air to heat water stored inside its 215L cylinder.
Instead of relying entirely on direct electric resistance heating, the refrigeration system absorbs ambient heat and transfers that energy into the water. This allows the unit to provide stored hot water while reducing reliance on the electric element during normal heat pump operation.
An integrated electric element provides additional heating support when required, while the 215L storage cylinder provides useful capacity for smaller family households.
Who Is the Rinnai Enviroflo GR Series 215L Best For?
Smaller Family Households
Rinnai lists the GR Series 215L for up to 4 people, making it relevant to smaller families and moderate-demand households.
Electric Hot Water Upgrades
The GR 215L can suit properties upgrading from conventional electric storage where the new position meets the heat pump's airflow, drainage, electrical and access requirements.
Homes Wanting Smart Control
Built-in Wi-Fi, SmartLife App capability, solar PV compatibility and multiple operating modes provide more control over how and when water is heated.
What Problems Can the Rinnai Enviroflo GR 215L Help Solve?
High Electric Water Heating Use
Heat pump technology uses energy from surrounding air to reduce reliance on direct electric resistance heating during normal operation.
180L Is Not Enough
The 215L model provides additional stored hot water for households that need more capacity than the smallest GR Series model.
Wanting Solar-Friendly Hot Water
Rinnai lists the GR Series as solar PV compatible, allowing households to coordinate water heating with available daytime solar generation where suitable.
Rinnai Enviroflo GR Series 215L Key Details
Household sizing is a manufacturer guide rather than a guarantee. Actual suitability depends on shower duration, outlet flow rates, baths, appliance use, climate, operating settings and household hot water habits.
Is the Rinnai Enviroflo GR Series 215L Right for My Home?
A Good Choice If...
You need a mid-size family heat pump, have moderate daily hot water demand or want features such as Wi-Fi control, solar PV compatibility and multiple operating modes.
Consider Another Option If...
Your household regularly has high simultaneous hot water demand, needs more stored capacity or the property cannot provide suitable airflow, drainage, electrical supply, base support or service access.
Check Before Ordering
Confirm household demand, dimensions, 15 amp electrical supply, installation clearances, water pressure, drainage, pipework, noise considerations, base condition and delivery access.
How Many People Can the Rinnai Enviroflo GR Series 215L Suit?
Rinnai lists the EHPG215VM for up to 4 people.
The current manufacturer sizing guide also identifies the 215L model for homes with up to 2 bathrooms and 3 bedrooms. Actual household requirements should still be assessed from real hot water demand rather than occupant count or bedroom count alone.
- Number of occupants
- Average shower duration
- Shower flow rates
- Number of bathrooms
- Bath usage
- Laundry and kitchen demand
- Timing of hot water use
- Ambient temperatures
- Operating mode selected
- Expected future household demand
How Does the Rinnai Enviroflo GR Series 215L Work?
1. Heat Is Collected From the Air
The refrigeration system absorbs usable heat energy from the surrounding air.
2. Heat Is Transferred to the Water
The heat pump transfers that energy into water stored inside the integrated cylinder.
3. Hot Water Is Stored
The heated water remains stored in the 215L tank until required at household hot water outlets.
Key Features of the Rinnai Enviroflo GR Series 215L
215L Tank Volume
Provides useful stored hot water capacity for smaller family homes and moderate-demand residential applications.
Built-In Wi-Fi
An integrated Wi-Fi module allows compatible SmartLife App control for convenient system management.
Solar PV Compatible
Rinnai states that the GR Series can be networked with solar PV panels to help households make better use of available solar generation.
R290 Refrigerant
The refrigeration circuit uses R290 refrigerant, providing modern heat pump operation with low global warming potential refrigerant technology.
Multiple Operating Modes
Standard, ECO, Hybrid, Electric and Vacation modes allow operation to be adjusted for different household requirements.
Anti-Frost & Auto Restart
Built-in anti-frost protection helps protect the evaporator in colder conditions, while auto restart allows operation to resume after power is restored.
Rinnai Enviroflo GR Series 215L Specifications
| Specification | Details |
|---|---|
| Brand | Rinnai |
| Range | Enviroflo GR Series |
| Product Code | EHPG215VM |
| System Type | Integrated electric heat pump hot water system |
| Tank Volume | 215 litres |
| Manufacturer Household Guide | Up to 4 people |
| Manufacturer Home Guide | Up to 2 bathrooms and 3 bedrooms |
| Operating Modes | Standard, ECO, Hybrid, Electric and Vacation |
| Wi-Fi | Built-in Wi-Fi with compatible SmartLife App control |
| Solar PV Compatibility | Yes |
| Ambient Heat Pump Operating Range | -7°C to +45°C |
| Sound Level | 46 dB(A) |
| Ingress Protection | IP24 |
| Refrigerant | R290 |
| Refrigerant Mass | 335 g |
| Factory-Wired Electric Element | 2.4 kW |
| Refrigeration Module Rated Input | 1.1 kW |
| Total Rated Input | 3.3 kW |
| Power Supply | 220–240 V AC / 50 Hz |
| Rated Current | 13.5 A |
| Electrical Connection | 15 amp plug fitted; can also be hardwired where suitable |
| Maximum Energy Output for PTR Sizing | 7.0 kW |
| Refrigerant Circuit Maximum Pressure | 3091 kPa |
| Coefficient of Performance | 7.6 under Rinnai's stated test conditions |
| Heat Output | 3.8 kW |
| Unit Height | 1875 mm |
| Diameter | 640 mm |
| Hot Outlet Height | 1227 mm |
| Cold Inlet Height | 129 mm |
| Package Size | 725 mm x 725 mm x 2055 mm |
| Empty Weight | 109 kg |
| Filled Weight | 324 kg |
| Hot & Cold Water Connections | ISO 7.1 3/4" Rp |
| PTR Valve Connection | ISO 7.1 1/2" Rp |
| PTR Valve Setting | 1000 kPa / 10 kW |
| PLV Required With ECV | Where mains pressure exceeds 680 kPa |
| PLV Required Without ECV | Where mains pressure exceeds 800 kPa |
| Recommended PLV Rating | 500 kPa |
| Warranty | Domestic warranty varies by component and is subject to current Rinnai warranty conditions |
How Efficient Is the Rinnai Enviroflo GR Series 215L?
Rinnai states that the GR Series can use more than 70% less energy than a standard electric water heater of the same capacity under the manufacturer's stated comparison conditions.
The current model-specific technical information lists a COP of 7.6 for the EHPG215VM under Rinnai's stated test condition.
Actual electricity consumption and savings vary with climate, household hot water demand, electricity tariffs, incoming water temperature, operating mode, installation conditions and the water heater being replaced.
What Refrigerant Does the Rinnai Enviroflo GR 215L Use?
The Rinnai Enviroflo GR 215L uses R290 refrigerant, with current model-specific technical information listing a refrigerant charge of approximately 335 grams.
The refrigeration circuit and final installation position should be treated in accordance with Rinnai's current installation requirements and applicable standards.
Does the Rinnai Enviroflo GR 215L Have Wi-Fi?
Yes. The GR Series includes built-in Wi-Fi for compatible SmartLife App control.
This provides convenient access to system operation and can help homeowners manage water heating around household routines, available solar generation or electricity tariff periods.
App use depends on suitable Wi-Fi coverage, compatible devices and third-party app availability.
Can the Rinnai Enviroflo GR 215L Work With Solar PV?
Yes. Rinnai lists the GR Series as solar PV compatible and states that it can be networked with solar PV panel systems.
This gives households the opportunity to schedule water heating around daytime solar generation where the electrical configuration, timer settings and household routine are suitable.
What Operating Modes Does the Rinnai Enviroflo GR 215L Have?
Standard
Provides normal everyday operation for household hot water requirements.
ECO
Designed to prioritise efficient heat pump operation where suitable.
Hybrid
Allows the system to combine heat pump and electric heating according to its control strategy.
Electric
Provides electric heating using the system's integrated heating element.
Vacation
Provides an operating option intended for periods when normal household hot water demand is temporarily reduced.
Off-Peak Scheduling
The system's controls can be configured around household requirements and suitable tariff periods where appropriate.
What Electrical Supply Does the Rinnai Enviroflo GR 215L Need?
The EHPG215VM uses a 2.4 kW factory-wired electric element together with a 1.1 kW refrigeration module.
The total rated input is 3.3 kW, with a listed rated current of 13.5 amps. The model is supplied with a 15 amp plug and can also be hardwired where suitable.
What Does the Electric Element Do?
The EHPG215VM includes a 2.4 kW factory-wired electric element.
The heat pump refrigeration cycle remains the primary energy-efficient heating method during normal heat pump operation, while the electric element provides additional heating capability when required by the system or selected operating mode.
This gives the GR 215L additional recovery support when household hot water demand varies.
Can the Rinnai Enviroflo GR 215L Operate in Cold Weather?
Rinnai lists the heat pump operating range at approximately -7°C to +45°C.
The electric element can operate beyond the stated ambient limits of the heat pump refrigeration cycle.
The GR Series also includes built-in anti-frost protection designed to help protect the evaporator in colder conditions.
Does the Rinnai Enviroflo GR 215L Have Auto Disinfection?
Yes. Rinnai lists an automatic disinfection function as part of the GR Series control system.
This function periodically manages stored water temperature to help reduce the potential growth of Legionella.
How Loud Is the Rinnai Enviroflo GR Series 215L?
Rinnai lists the GR Series at approximately 46 dB(A).
Installed sound levels can vary because nearby walls, fences and structures can reflect noise, so positioning should take surrounding bedrooms, windows, boundaries and reflective surfaces into account.
What Is Required to Install the Rinnai Enviroflo GR Series 215L?
A heat pump installation requires suitable plumbing, electrical supply, drainage, airflow and service access as well as a stable position capable of supporting the system when full.
- Suitable heat pump installation position
- Stable base suitable for approximately 324 kg filled weight
- Required airflow and manufacturer clearances
- Suitable condensate drainage
- Suitable hot and cold water pipework
- Correct valve arrangement
- Suitable incoming water pressure
- PTR and expansion drainage
- Suitable 15 amp power supply or compliant hardwired connection
- Electrical installation suitable for the rated load
- Service and maintenance access
- Safe delivery and positioning access
- Consideration of operating noise
- Suitable Wi-Fi coverage where app control is required
Will the Rinnai Enviroflo GR 215L Fit in the Existing Location?
Rinnai lists the EHPG215VM at approximately 1875 mm high with a 640 mm diameter.
The system has a listed empty weight of 109 kg and a filled operating weight of approximately 324 kg.
The packaged unit is approximately 725 mm x 725 mm x 2055 mm, so the complete delivery path should be checked as well as the final installation position.
What Water Pressure Requirements Apply?
1000 kPa PTR Valve
Rinnai lists the supplied pressure and temperature relief valve at 1000 kPa / 10 kW.
680 kPa With ECV
Where an expansion control valve is fitted, Rinnai requires a pressure limiting valve if mains pressure exceeds 680 kPa.
800 kPa Without ECV
Where an expansion control valve is not fitted, a pressure limiting valve is required if mains pressure exceeds 800 kPa.
Rinnai lists a recommended pressure limiting valve pressure rating of 500 kPa.
Can the Rinnai Enviroflo GR 215L Replace My Existing Electric Hot Water System?
The GR Series can be considered as an energy-efficient replacement for conventional electric storage where the property can accommodate the additional requirements of a heat pump.
A heat pump conversion is not necessarily a simple tank swap because airflow, condensate drainage, electrical supply, service clearance, operating noise and base support also need to be assessed.
Electric Storage Replacement
The GR 215L can suit selected small to medium electric storage replacements where the installation area meets Rinnai's requirements.
Changing Technology
Moving from electric resistance storage to a heat pump introduces airflow, condensate, noise and service-access requirements.
Relocating the System
A new installation position can require additional pipework, drainage, electrical work, base preparation and labour.
Rinnai Enviroflo GR 180L vs GR 215L
| Consideration | GR Series 180L | GR Series 215L |
|---|---|---|
| Tank Volume | 180L | 215L |
| Rinnai Sizing Guide | Up to 3 people | Up to 4 people |
| Bedrooms | Up to 3 | Up to 3 |
| Bathrooms | Up to 2 | Up to 2 |
| Main Difference | More compact capacity | 35L additional storage |
Choose between the two sizes based on actual household hot water demand as well as occupant count and available installation space.
Rinnai Enviroflo GR 215L vs GR 280L
| Consideration | GR Series 215L | GR Series 280L |
|---|---|---|
| Tank Volume | 215L | 280L |
| Rinnai Sizing Guide | Up to 4 people | Up to 5 people |
| Bathrooms | Up to 2 | Up to 2 |
| Bedrooms | Up to 3 | Up to 4 |
| Height | 1875 mm | 1975 mm |
| Main Difference | More compact family capacity | 65L additional storage |
The larger 280L model may suit households with greater daily hot water demand, while the 215L can be more appropriate where demand and available space are lower.
Rinnai Enviroflo GR 215L vs Conventional Electric Storage
GR Series Heat Pump
Uses a refrigeration cycle to transfer heat from surrounding air into stored water and adds Wi-Fi control, operating modes and solar PV compatibility.
Conventional Electric Storage
Uses electric resistance heating as its primary heating method and can provide a simpler replacement pathway where heat pump airflow, condensate or noise requirements cannot be accommodated.
What's Included With the Rinnai Enviroflo GR Series 215L?
Supply Only
Choose supply only if you already have suitable licensed trades arranged and simply need the Rinnai Enviroflo GR Series 215L supplied.
Supplied & Installed
Eligible Brisbane and Gold Coast customers can choose a supplied-and-installed option where service coverage and site conditions allow.
Possible Additional Work
Valve replacement, electrical work, drainage, pipework changes, base preparation, relocation, old-system removal, disposal and difficult-access work may be additional depending on the site.
Choose How You Want to Order the Rinnai Enviroflo GR 215L
Supply Only
Choose supply only if you already have the required licensed plumbing and electrical installation arrangements in place.
Brisbane Installation
Supply and installation may be available across selected Brisbane service areas, subject to site suitability, service coverage and installation availability.
Gold Coast Installation
Supply and installation may be available across selected Gold Coast service areas, subject to site suitability, service coverage and installation availability.
Buy the Rinnai Enviroflo GR Series 215L Across Australia
Installed Today can offer supply-only ordering to supported Australian locations, while eligible Brisbane and Gold Coast customers may also have supplied-and-installed options available.
Rinnai Enviroflo GR Series 215L Supply & Installation Brisbane
The Rinnai Enviroflo GR Series 215L can suit Brisbane townhouses, smaller family homes, granny flats, rentals and properties replacing an existing electric storage water heater where the new position provides suitable airflow, condensate drainage, electrical supply and service access.
Before installation, the site should be checked for delivery access, tank dimensions, filled weight, base condition, airflow, drainage, electrical supply, valves, water pressure, pipework and old-system removal requirements.
Rinnai Enviroflo GR Series 215L Supply & Installation Gold Coast
Gold Coast customers may be able to order the GR Series 215L with installation where service coverage and site conditions allow.
The 215L capacity can make the system relevant to smaller family homes, townhouses, granny flats and rental properties needing moderate stored hot water together with heat pump efficiency and smart-control features.
Is the Rinnai Enviroflo GR Series 215L Eligible for STCs?
The EHPG215VM may qualify for Small-scale Technology Certificates where current scheme, product and installation requirements are met.
The number and value of certificates can vary by installation location, installation date and current scheme rules. Additional state-based incentives may also apply in eligible locations.
Any rebate, STC value or other incentive should be confirmed for the actual installation before purchase.
Questions About the Rinnai Enviroflo GR Series 215L
Can I Buy the Rinnai Enviroflo GR Series 215L Supply Only?
Yes. Supply-only ordering is suitable where available if you already have the required licensed trades arranged to install the heat pump.
Can Installed Today Install the Rinnai Enviroflo GR 215L?
Supply and installation may be available in selected Brisbane and Gold Coast service areas, subject to service coverage, site suitability and installation availability.
Is Installation Included in the Product Price?
No. The product-only price covers the heat pump unless an installed option is selected. Site-specific installation work and selected add-ons may also be additional.
What Is the Product Code?
The Rinnai product code is EHPG215VM.
How Much Hot Water Does the GR Series 215L Store?
The system has a listed tank volume of 215 litres.
How Many People Can the GR Series 215L Suit?
Rinnai lists the 215L model for up to 4 people.
How Many Bathrooms and Bedrooms Can It Suit?
Rinnai's current sizing guide lists the EHPG215VM for up to 2 bathrooms and 3 bedrooms.
Does the Rinnai GR 215L Have Wi-Fi?
Yes. The GR Series includes built-in Wi-Fi for compatible SmartLife App control.
Can It Work With Solar PV?
Yes. Rinnai lists the GR Series as compatible with solar PV systems.
What Operating Modes Does It Have?
The system includes Standard, ECO, Hybrid, Electric and Vacation operating modes.
What Refrigerant Does the GR 215L Use?
The system uses R290 refrigerant.
How Much Refrigerant Does It Contain?
Current model-specific technical information lists approximately 335 grams of R290.
What Is the COP of the Rinnai GR 215L?
Rinnai lists a COP of 7.6 for the EHPG215VM under the manufacturer's stated test conditions.
What Is the Heat Output?
Rinnai lists a heat output of approximately 3.8 kW.
How Loud Is the Rinnai GR 215L?
The listed sound level is approximately 46 dB(A). Installed sound can vary because nearby walls and structures can reflect noise.
What Is the Operating Temperature Range?
Rinnai lists heat pump operation across ambient temperatures from approximately -7°C to +45°C.
What Size Electric Element Does the GR 215L Have?
The EHPG215VM uses a 2.4 kW factory-wired electric element.
Is the Rinnai Enviroflo GR Series 215L Plug-In?
Yes. The EHPG215VM is supplied with a 15 amp plug and can also be hardwired where suitable.
Can I Use a Standard 10 Amp Power Point?
The EHPG215VM is listed at 13.5 amps with a 15 amp plug, so a standard 10 amp power point should not be assumed to be suitable.
What Is the Total Rated Input?
Rinnai lists a total rated input of approximately 3.3 kW.
What Are the Dimensions?
Rinnai lists the unit at approximately 1875 mm high x 640 mm diameter.
How Much Does the Rinnai GR 215L Weigh?
The listed empty weight is approximately 109 kg and the filled operating weight is approximately 324 kg.
What Water Connections Does It Use?
Rinnai lists ISO 7.1 3/4-inch Rp hot and cold water connections.
What Is the PTR Valve Setting?
The supplied PTR valve is listed at 1000 kPa / 10 kW.
When Is a Pressure Limiting Valve Required?
A PLV is required where mains pressure exceeds 680 kPa with an ECV fitted or 800 kPa without an ECV. The listed recommended PLV rating is 500 kPa.
Does the Rinnai GR 215L Have Auto Disinfection?
Yes. Rinnai lists an automatic disinfection function as part of the GR Series.
Does It Have Anti-Frost Protection?
Yes. The system includes built-in anti-frost protection designed to help protect the evaporator in colder conditions.
Does It Restart After a Power Outage?
Yes. The GR Series includes an automatic restart function after power is restored.
Can the Rinnai GR 215L Reduce Water Heating Energy Use?
Rinnai states that the GR Series can use more than 70% less energy than a standard electric water heater of the same capacity under its stated comparison conditions. Actual savings vary with household usage and installation conditions.
Is the Rinnai GR 215L Eligible for STCs?
Yes, where current Small-scale Renewable Energy Scheme and installation requirements are met.
Can It Replace a Standard Electric Storage Water Heater?
Potentially, yes. The property still needs suitable installation space, airflow, condensate drainage, electrical supply, water pressure, plumbing and access for the heat pump.
What Is the Difference Between the GR 180L and GR 215L?
The GR 180L provides 180L of storage and is designed for lower household demand, while the 215L provides an additional 35 litres of stored hot water and is listed for up to 4 people.
What Is the Difference Between the GR 215L and GR 280L?
The GR 215L has 215L of storage and is listed for up to 4 people. The GR 280L increases storage to 280L and is listed for up to 5 people.
Rinnai Enviroflo GR Series 215L Warranty and Maintenance
For domestic use, Rinnai lists 7 years parts warranty on the inner storage cylinder, 5 years labour on the cylinder, 5 years parts and labour on refrigeration components and 1 year parts and labour on other components, subject to current manufacturer warranty conditions.
Correct installation, suitable water pressure, adequate airflow, condensate drainage and ongoing maintenance in accordance with Rinnai documentation are important to reliable operation and warranty compliance.
Why Order the Rinnai Enviroflo GR Series 215L From Installed Today?
Supply-Only Ordering
Suitable for customers who already have the required licensed trades and simply need the heat pump supplied.
Installation Options
Eligible Brisbane and Gold Coast customers can check available supplied-and-installed options for the Rinnai GR 215L.
Clear Installation Add-Ons
Valve work, electrical requirements, drainage, pipework changes, removal, disposal and other installation requirements can be separated from the unit price where applicable.
Is the Rinnai Enviroflo GR Series 215L Right for You?
The Rinnai Enviroflo GR Series 215L is primarily suited to smaller family households wanting a mid-size heat pump together with smart Wi-Fi control, solar PV compatibility and multiple operating modes.
Its key characteristics include a 215L tank, Rinnai sizing guide of up to 4 people, 3.8 kW listed heat output, R290 refrigerant, 46 dB(A) published sound level, a 2.4 kW electric element and a 15 amp plug connection.
Before ordering, check household hot water demand, dimensions, filled weight, electrical supply, airflow, condensate drainage, water pressure, noise considerations and delivery access. Choose supply only if you already have the required licensed trades arranged, or check available Brisbane and Gold Coast installation options where applicable.
Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
A Simpler Way to Buy Hot Water, Filters, Pumps and Plumbing Products
Buying a new hot water system, water filter, pump or plumbing product should be clear, simple and easy to organise.
Installed Today helps you compare products, check supply-only pricing and, where available, build an optional installation package before checkout. That means you can choose the product, review the available options and order with more confidence, without the usual back and forth just to understand the starting price.
Whether you already know exactly what you need or you are still comparing options, Installed Today gives you a clearer way to buy the right product for your home, budget and timing.
Why Customers Choose Installed Today
Supply Only or Optional Installation
Choose the product on its own, or add installation where available on selected products and in eligible service areas. This gives you the flexibility to order the way that suits you best.
Clear Pricing Before Checkout
See the product price upfront, then review available installation options and common add-ons before placing your order. You can check the package total before checkout, instead of waiting on basic pricing just to get started.
Product Details That Actually Help
Key specs, sizing details, warranty information, product features and suitability notes are shown clearly, making it easier to compare products properly before you buy.
Common Installation Add-Ons Available
Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.
Built Around Brisbane and Gold Coast Homes
Our product and installation options are selected with common Brisbane and Gold Coast homes in mind, including local water quality, access issues, plumbing layouts, replacement requirements and typical installation conditions.
One Simple Order
Add the product and selected options to cart in one order, instead of trying to organise separate suppliers, installers, parts and payments yourself.
Practical Help Before You Buy
Not sure which size, model or installation option is right? Installed Today gives you a clearer path to compare your options before you order.
Designed to Make Your Decision Easier
Installed Today is built for customers who want a faster, clearer and more convenient way to buy.
Instead of guessing what is included, waiting for basic pricing or trying to work out which extras may be needed, you can review the product, compare your options and move forward with confidence.
Choose supply only if you just need the product.
Choose an optional supplied and installed package where installation is available and you want the product and selected install options organised in one order.
Add common extras before checkout if your job needs additional parts, removal, access support or site-specific options.
It is a simpler way to organise the product, the selected extras and the parts of the job that matter most.
Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
Fast Delivery and Install-Aligned Shipping
Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.
For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.
Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
Free Shipping with Installation
When you select an eligible installation package, delivery is included as part of the supplied and installed order.
Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.
Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
Order Tracking
We will send your delivery details once your order has been dispatched or scheduled.
For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.
Need Help with Delivery?
Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.