Rinnai Enviroflo GR Series 280L Heat Pump Hot Water System
The Rinnai Enviroflo GR Series 280L Heat Pump Hot Water System is a family-sized integrated heat pump designed for households wanting to reduce water heating energy use while retaining a substantial 280 litre stored hot water capacity.
With 280L tank volume, a manufacturer sizing guide of up to 5 people, R290 refrigerant, built-in Wi-Fi, solar PV compatibility, multiple operating modes, a 2.4 kW electric element and a listed sound level of 46 dB(A), the EHPG280VM is designed as a practical upgrade from conventional electric storage hot water.
Installed Today offers the Rinnai Enviroflo GR Series 280L as a supply-only heat pump hot water system or with supplied-and-installed options across selected Brisbane and Gold Coast service areas, where available.
What Does the Rinnai Enviroflo GR Series 280L Do?
The Rinnai Enviroflo GR Series 280L uses heat from the surrounding air to heat water stored inside its 280L cylinder.
Instead of relying entirely on direct electric resistance heating, the refrigeration system absorbs ambient heat and transfers that energy into the water. This can substantially reduce electricity consumption compared with a conventional electric storage water heater under suitable operating conditions.
An integrated electric element provides additional heating support when required, while the 280L storage cylinder provides a practical volume of hot water for family household use.
Who Is the Rinnai Enviroflo GR Series 280L Best For?
Family Households
Rinnai lists the GR Series 280L for up to 5 people, making it suitable for many family homes with moderate to higher daily hot water demand.
Electric Hot Water Upgrades
The GR 280L can suit properties upgrading from conventional electric storage where the new installation position meets the heat pump's airflow, drainage, electrical and access requirements.
Homes Wanting Smart Control
Built-in Wi-Fi, SmartLife App capability, solar PV compatibility and multiple operating modes provide more control over how and when water is heated.
What Problems Can the Rinnai Enviroflo GR 280L Help Solve?
High Electric Water Heating Energy Use
Heat pump technology transfers heat from surrounding air into the stored water, reducing reliance on direct electric resistance heating during normal heat pump operation.
215L Is Not Enough
The 280L model provides more stored hot water than the smaller GR Series options and can better suit family homes with stronger daily demand.
Wanting Solar-Friendly Hot Water
Rinnai lists the GR Series as solar PV compatible, providing an option for households wanting to coordinate water heating with available solar generation.
Rinnai Enviroflo GR Series 280L Key Details
Household sizing is a manufacturer guide rather than a guarantee. Actual suitability depends on shower length, flow rates, baths, appliance use, climate, operating settings and household hot water habits.
Is the Rinnai Enviroflo GR Series 280L Right for My Home?
A Good Choice If...
You need more capacity than a smaller heat pump, have a household of up to 5 people under Rinnai's sizing guide or want features such as Wi-Fi, solar PV compatibility and multiple operating modes.
Consider Another Option If...
Your hot water demand is lower, installation space is restricted or the property cannot provide suitable airflow, condensate drainage, electrical supply, base support or service access.
Check Before Ordering
Confirm household demand, dimensions, 15 amp electrical supply, installation clearances, water pressure, drainage, pipework, noise considerations, base condition and delivery access.
How Many People Can the Rinnai Enviroflo GR Series 280L Suit?
Rinnai lists the EHPG280VM as suitable for up to 5 people.
The manufacturer's current sizing guide also identifies the 280L model for homes with up to 2 bathrooms and 4 bedrooms.
Actual household requirements should still be assessed using real hot water demand rather than occupant count or bedroom count alone.
- Number of occupants
- Average shower duration
- Shower flow rates
- Number of bathrooms
- Bath usage
- Laundry and kitchen demand
- Timing of hot water use
- Ambient temperatures
- Operating mode selected
- Expected future household demand
How Does the Rinnai Enviroflo GR Series 280L Work?
1. Heat Is Collected From the Air
The refrigeration system absorbs usable heat energy from the surrounding air.
2. Heat Is Transferred to the Water
The heat pump transfers that energy into water stored inside the integrated cylinder.
3. Hot Water Is Stored
The heated water remains stored in the 280L tank until required at household hot water outlets.
Key Features of the Rinnai Enviroflo GR Series 280L
280L Tank Volume
Provides family-sized stored hot water capacity, with Rinnai listing the model for households of up to 5 people.
Built-In Wi-Fi
An integrated Wi-Fi module allows compatible SmartLife App control for convenient system management.
Solar PV Compatible
Rinnai states that the GR Series can be networked with solar PV panels to help households make better use of available solar generation.
R290 Refrigerant
The refrigeration circuit uses R290 refrigerant, which Rinnai identifies as having an ultra-low global warming potential.
Multiple Operating Modes
Standard, ECO, Hybrid, Electric and Vacation modes allow operation to be adjusted for different household requirements.
Anti-Frost & Auto Restart
Built-in anti-frost protection helps protect the evaporator in colder conditions, while auto restart allows operation to resume after power is restored.
Rinnai Enviroflo GR Series 280L Specifications
| Specification | Details |
|---|---|
| Brand | Rinnai |
| Range | Enviroflo GR Series |
| Product Code | EHPG280VM |
| System Type | Integrated electric heat pump hot water system |
| Tank Volume | 280 litres |
| Manufacturer Household Guide | Up to 5 people |
| Manufacturer Home Guide | Up to 2 bathrooms and 4 bedrooms |
| Operating Modes | Standard, ECO, Hybrid, Electric and Vacation |
| Wi-Fi | Built-in Wi-Fi with compatible SmartLife App control |
| Solar PV Compatibility | Yes |
| Ambient Heat Pump Operating Range | -7°C to +45°C |
| Sound Level | 46 dB(A) |
| Ingress Protection | IP24 |
| Refrigerant | R290 |
| Refrigerant Mass | 395 g |
| Factory-Wired Electric Element | 2.4 kW |
| Refrigeration Module Rated Input | 1.1 kW |
| Total Rated Input | 3.3 kW |
| Power Supply | 220–240 V AC / 50 Hz |
| Rated Current | 13.5 A |
| Electrical Connection | 15 amp plug fitted; can also be hardwired where suitable |
| Maximum Energy Output for PTR Sizing | 7.0 kW |
| Refrigerant Circuit Maximum Pressure | 3091 kPa |
| Coefficient of Performance | 8.5 under Rinnai's stated test conditions |
| Heat Output | 4.0 kW |
| Unit Height | 1975 mm |
| Diameter | 640 mm |
| Hot Outlet Height | 1252 mm |
| Cold Inlet Height | 112 mm |
| Package Size | 725 mm x 725 mm x 2155 mm |
| Empty Weight | 120 kg |
| Filled Weight | 400 kg |
| Hot & Cold Water Connections | ISO 7.1 3/4" Rp |
| PTR Valve Connection | ISO 7.1 1/2" Rp |
| PTR Valve Setting | 1000 kPa / 10 kW |
| PLV Required With ECV | Where mains pressure exceeds 680 kPa |
| PLV Required Without ECV | Where mains pressure exceeds 800 kPa |
| Recommended PLV Rating | 500 kPa |
| Warranty | Domestic warranty varies by component and is subject to current Rinnai warranty conditions and applicable scheduled service requirements |
How Efficient Is the Rinnai Enviroflo GR Series 280L?
Rinnai states that the GR Series can use more than 70% less energy than a standard electric water heater of the same capacity under the manufacturer's stated comparison conditions.
Rinnai's current technical information lists a COP of 8.5 for the EHPG280VM under the specified test condition of 32.6°C ambient air and 21.1°C incoming cold water.
Actual electricity consumption and savings vary with climate, hot water demand, electricity tariffs, water temperatures, installation conditions, operating mode and the system being replaced.
What Refrigerant Does the Rinnai Enviroflo GR 280L Use?
The Rinnai Enviroflo GR 280L uses R290 refrigerant, with the current technical specification listing a refrigerant charge of 395 grams.
Rinnai describes R290 as a high-efficiency refrigerant with an ultra-low global warming potential of 0.02.
The refrigeration system and installation position must be handled in accordance with Rinnai's current installation requirements.
Does the Rinnai Enviroflo GR 280L Have Wi-Fi?
Yes. The GR Series includes built-in Wi-Fi for compatible SmartLife App control.
This provides convenient access to system operation and can help homeowners manage water heating around household routines, available solar generation or electricity tariff periods.
App use is optional and depends on compatible network access, devices and third-party app availability.
Can the Rinnai Enviroflo GR 280L Work With Solar PV?
Yes. Rinnai lists the GR Series as solar PV compatible and states that the system can be networked with solar PV panels.
This can help households schedule water heating around daytime solar generation where the electrical configuration, system settings and household hot water routine are suitable.
What Operating Modes Does the Rinnai Enviroflo GR 280L Have?
Standard
Provides normal everyday system operation for household hot water requirements.
ECO
Designed to prioritise efficient heat pump operation where suitable.
Hybrid
Allows the system to combine heat pump and electric heating according to its control strategy.
Electric
Provides electric heating using the system's integrated element.
Vacation
Provides an operating option intended for periods when normal household hot water demand is temporarily reduced.
Off-Peak Operation
Rinnai states that the operating controls can be tailored around household requirements, including off-peak electricity periods where suitable.
What Electrical Supply Does the Rinnai Enviroflo GR 280L Need?
The current Rinnai technical information for the EHPG280VM lists a 2.4 kW factory-wired electric element, 1.1 kW refrigeration module and 3.3 kW total rated input.
The rated current is listed at 13.5 amps. The system is supplied with a 15 amp plug and can also be hardwired where the installation arrangement is suitable.
What Does the Electric Element Do?
The EHPG280VM includes a 2.4 kW factory-wired electric element.
The heat pump refrigeration system remains the primary energy-efficient heating method during normal heat pump operation, while the electric element provides additional heating capability when required by the system or selected operating mode.
This gives the GR 280L additional recovery support for family households where hot water demand can vary throughout the day.
Can the Rinnai Enviroflo GR 280L Operate in Cold Weather?
Rinnai lists the heat pump operating range at approximately -7°C to +45°C.
The manufacturer notes that the electric element can operate beyond the stated heat pump ambient operating limits.
The GR Series also includes an anti-frost function designed to help protect the evaporator in colder conditions.
Does the Rinnai Enviroflo GR 280L Have Auto Disinfection?
Yes. Rinnai lists an automatic disinfection function as a feature of the GR Series.
The function forms part of the system's control strategy to help reduce the potential growth of Legionella in stored hot water.
How Loud Is the Rinnai Enviroflo GR Series 280L?
Rinnai lists the GR Series 280L at approximately 46 dB(A).
Rinnai notes that installed sound levels can be higher because sound may reflect from nearby walls and structures.
The final installation position should therefore consider nearby bedrooms, windows, fences, boundaries and other reflective surfaces.
What Is Required to Install the Rinnai Enviroflo GR Series 280L?
A heat pump installation requires suitable plumbing, power supply, drainage, airflow and service access as well as a stable position capable of supporting the system when full.
- Suitable heat pump installation position
- Stable base suitable for approximately 400 kg filled weight
- Required airflow and manufacturer clearances
- Suitable condensate drainage
- Suitable hot and cold water pipework
- Correct valve arrangement
- Suitable incoming water pressure
- PTR and expansion drainage
- Suitable 15 amp power supply or compliant hardwired connection
- Electrical installation suitable for the rated load
- Service and maintenance access
- Safe delivery and positioning access
- Consideration of operating noise
- Suitable Wi-Fi coverage where app control is required
Will the Rinnai Enviroflo GR 280L Fit in the Existing Location?
Rinnai lists the EHPG280VM at approximately 1975 mm high with a 640 mm diameter.
The system has a listed empty weight of 120 kg and a filled operating weight of 400 kg.
The packaged unit is approximately 725 mm x 725 mm x 2155 mm, so the complete delivery path should be checked in addition to the final installation position.
What Water Pressure Requirements Apply?
1000 kPa PTR Valve
Rinnai lists the supplied pressure and temperature relief valve at 1000 kPa / 10 kW.
680 kPa With ECV
Where an expansion control valve is fitted, Rinnai requires a pressure limiting valve if mains pressure exceeds 680 kPa.
800 kPa Without ECV
Where an expansion control valve is not fitted, a pressure limiting valve is required if mains pressure exceeds 800 kPa.
Rinnai lists a recommended pressure limiting valve pressure rating of 500 kPa.
Can the Rinnai Enviroflo GR 280L Replace My Existing Electric Hot Water System?
The GR Series can be considered as an energy-efficient replacement for conventional electric storage hot water where the property can accommodate the additional requirements of a heat pump.
A heat pump conversion is not necessarily a simple tank swap because airflow, condensate drainage, electrical supply, service clearance, noise and base support also need to be assessed.
Electric Storage Replacement
The GR 280L can suit selected electric storage replacements where the installation area meets Rinnai's requirements.
Changing Technology
Moving from electric resistance storage to a heat pump introduces airflow, condensate, noise and service-access requirements.
Relocating the System
A new installation position can require additional pipework, drainage, electrical work, base preparation and labour.
Rinnai Enviroflo GR 215L vs GR 280L
| Consideration | GR Series 215L | GR Series 280L |
|---|---|---|
| Tank Volume | 215L | 280L |
| Rinnai Sizing Guide | Up to 4 people | Up to 5 people |
| Bedrooms | Up to 3 | Up to 4 |
| Bathrooms | Up to 2 | Up to 2 |
| Height | 1875 mm | 1975 mm |
| Main Difference | Smaller stored capacity | 65L additional storage |
The correct size depends on actual household hot water usage as well as occupant count, bathrooms and available installation space.
Rinnai Enviroflo GR 280L vs GR 300L
| Consideration | GR Series 280L | GR Series 300L |
|---|---|---|
| Tank Volume | 280L | 300L |
| Rinnai Sizing Guide | Up to 5 people | Up to 6 people |
| Bathrooms | Up to 2 | Up to 2 |
| Bedrooms | Up to 4 | Up to 4 |
| Height | 1975 mm | 2055 mm |
| Main Difference | Family-sized capacity | Largest GR Series storage capacity |
A 300L model can provide additional stored hot water where household demand justifies the larger capacity. Check the exact electrical specification of the selected model before ordering.
Rinnai Enviroflo GR 280L vs Conventional Electric Storage
GR Series Heat Pump
Uses a refrigeration cycle to transfer heat from surrounding air into the stored water and adds Wi-Fi control, multiple operating modes and solar PV compatibility.
Conventional Electric Storage
Uses electric resistance heating as its primary heating method and can provide a simpler replacement pathway where heat pump airflow, condensate or noise requirements cannot be accommodated.
What's Included With the Rinnai Enviroflo GR Series 280L?
Supply Only
Choose supply only if you already have suitable licensed trades arranged and simply need the Rinnai Enviroflo GR Series 280L supplied.
Supplied & Installed
Eligible Brisbane and Gold Coast customers can choose a supplied-and-installed option where service coverage and site conditions allow.
Possible Additional Work
Valve replacement, electrical work, drainage, pipework changes, base preparation, relocation, old-system removal, disposal and difficult-access work may be additional depending on the site.
Choose How You Want to Order the Rinnai Enviroflo GR 280L
Supply Only
Choose supply only if you already have the required licensed plumbing and electrical installation arrangements in place.
Brisbane Installation
Supply and installation may be available across selected Brisbane service areas, subject to site suitability, service coverage and installation availability.
Gold Coast Installation
Supply and installation may be available across selected Gold Coast service areas, subject to site suitability, service coverage and installation availability.
Buy the Rinnai Enviroflo GR Series 280L Across Australia
Installed Today can offer supply-only ordering to supported Australian locations, while eligible Brisbane and Gold Coast customers may also have supplied-and-installed options available.
Rinnai Enviroflo GR Series 280L Supply & Installation Brisbane
The Rinnai Enviroflo GR Series 280L can suit Brisbane family homes, townhouses and properties replacing an existing electric storage water heater where the new position provides suitable airflow, condensate drainage, electrical supply and service access.
Before installation, the site should be checked for delivery access, tank dimensions, filled weight, base condition, airflow, drainage, electrical supply, valves, water pressure, pipework and old-system removal requirements.
Rinnai Enviroflo GR Series 280L Supply & Installation Gold Coast
Gold Coast customers may be able to order the GR Series 280L with installation where service coverage and site conditions allow.
The 280L capacity can make the system relevant to family homes, larger townhouses, rentals and investment properties needing substantial stored hot water together with heat pump efficiency and smart-control features.
Is the Rinnai Enviroflo GR Series 280L Eligible for STCs?
Rinnai lists the EHPG280VM as eligible for Small-scale Technology Certificates where current scheme and installation requirements are met.
The number and value of certificates depend on the installation location, installation date and current scheme rules. Additional state-based incentives may also be available in eligible locations.
Any rebate, STC value or other incentive should be confirmed for the actual installation before purchase.
Questions About the Rinnai Enviroflo GR Series 280L
Can I Buy the Rinnai Enviroflo GR Series 280L Supply Only?
Yes. Supply-only ordering is suitable where available if you already have the required licensed trades arranged to install the heat pump.
Can Installed Today Install the Rinnai Enviroflo GR 280L?
Supply and installation may be available in selected Brisbane and Gold Coast service areas, subject to service coverage, site suitability and installation availability.
Is Installation Included in the Product Price?
No. The product-only price covers the heat pump unless an installed option is selected. Site-specific installation work and selected add-ons may also be additional.
What Is the Product Code?
The Rinnai product code is EHPG280VM.
How Much Hot Water Does the GR Series 280L Store?
The system has a listed tank volume of 280 litres.
How Many People Can the GR Series 280L Suit?
Rinnai lists the 280L model for up to 5 people.
How Many Bathrooms and Bedrooms Can It Suit?
Rinnai's sizing guide lists the EHPG280VM for up to 2 bathrooms and 4 bedrooms.
Does the Rinnai GR 280L Have Wi-Fi?
Yes. Rinnai lists built-in Wi-Fi with compatible SmartLife App control.
Can It Work With Solar PV?
Yes. Rinnai lists the GR Series as compatible with solar PV panel systems.
What Operating Modes Does It Have?
Rinnai lists Standard, ECO, Hybrid, Electric and Vacation operating modes.
What Refrigerant Does the GR 280L Use?
The system uses R290 refrigerant.
How Much Refrigerant Does It Contain?
Rinnai lists 395 grams of R290 for the EHPG280VM.
What Is the COP of the Rinnai GR 280L?
Rinnai's current technical information lists a COP of 8.5 under the manufacturer's stated test conditions.
What Is the Heat Output?
Rinnai lists a heat output of approximately 4.0 kW.
How Loud Is the Rinnai GR 280L?
The listed sound level is approximately 46 dB(A). Installed sound can vary because nearby surfaces and structures can reflect noise.
What Is the Operating Temperature Range?
Rinnai lists heat pump operation across ambient temperatures from approximately -7°C to +45°C.
What Size Electric Element Does the GR 280L Have?
The EHPG280VM uses a 2.4 kW factory-wired electric element.
Is the Rinnai Enviroflo GR Series 280L Plug-In?
Yes. Rinnai lists the EHPG280VM with a 15 amp plug fitted. The unit can also be hardwired where suitable.
Can I Use a Standard 10 Amp Power Point?
The EHPG280VM is listed as a 13.5 amp unit with a 15 amp plug, so a standard 10 amp outlet should not be assumed to be suitable. The property's electrical setup should be checked before installation.
What Is the Total Rated Input?
Rinnai lists a 3.3 kW total rated input for the EHPG280VM.
What Are the Dimensions?
Rinnai lists the unit at approximately 1975 mm high x 640 mm diameter.
How Much Does the Rinnai GR 280L Weigh?
The listed empty weight is approximately 120 kg and the filled weight is approximately 400 kg.
What Water Connections Does It Use?
Rinnai lists ISO 7.1 3/4-inch Rp hot and cold water connections.
What Is the PTR Valve Setting?
The supplied PTR valve is listed at 1000 kPa / 10 kW.
When Is a Pressure Limiting Valve Required?
Rinnai requires a PLV where mains pressure exceeds 680 kPa with an ECV fitted or 800 kPa without an ECV. The recommended PLV rating is 500 kPa.
Does the Rinnai GR 280L Have Auto Disinfection?
Yes. Rinnai lists an automatic disinfection function as a feature of the GR Series.
Does It Have Anti-Frost Protection?
Yes. Rinnai lists built-in anti-frost protection designed to help protect the evaporator in colder conditions.
Does It Restart After a Power Outage?
Yes. Rinnai lists an auto restart function that allows operation to resume once power is restored.
Can the Rinnai GR 280L Reduce Water Heating Energy Use?
Rinnai states that the GR Series can use more than 70% less energy than a standard electric water heater of the same capacity under the manufacturer's stated comparison conditions. Actual savings vary.
Is the Rinnai GR 280L Eligible for STCs?
Yes, where current Small-scale Renewable Energy Scheme and installation requirements are met.
Can It Replace a Standard Electric Storage Water Heater?
Potentially, yes. The property still needs suitable installation space, airflow, condensate drainage, electrical supply, water pressure, plumbing and access for the heat pump.
What Is the Difference Between the GR 215L and GR 280L?
The GR 215L has a 215L tank and a manufacturer guide of up to 4 people. The GR 280L increases storage to 280L and is listed for up to 5 people.
What Is the Difference Between the GR 280L and GR 300L?
The GR 280L has 280L of storage and is listed for up to 5 people. The 300L model provides an additional 20 litres of storage and is listed for up to 6 people.
Rinnai Enviroflo GR Series 280L Warranty and Maintenance
For domestic use, Rinnai's GR Series warranty information lists 7 years parts warranty on the inner storage cylinder, 5 years labour on the cylinder, 5 years parts and labour on refrigeration components and 1 year parts and labour on other components, subject to the manufacturer's current warranty conditions.
Rinnai notes that the extended 7-year cylinder warranty is subject to participation in the applicable Rinnai scheduled service program.
Correct installation, suitable water pressure, adequate airflow, condensate drainage and ongoing maintenance in accordance with the current manufacturer documentation are important to reliable operation and warranty compliance.
Why Order the Rinnai Enviroflo GR Series 280L From Installed Today?
Supply-Only Ordering
Suitable for customers who already have the required licensed trades and simply need the heat pump supplied.
Installation Options
Eligible Brisbane and Gold Coast customers can check available supplied-and-installed options for the Rinnai GR 280L.
Clear Installation Add-Ons
Valve work, electrical requirements, drainage, pipework changes, removal, disposal and other installation requirements can be separated from the unit price where applicable.
Is the Rinnai Enviroflo GR Series 280L Right for You?
The Rinnai Enviroflo GR Series 280L is primarily suited to family households wanting substantial stored hot water capacity together with heat pump efficiency, built-in Wi-Fi, solar PV compatibility and multiple operating modes.
Its key characteristics include a 280L tank, Rinnai sizing guide of up to 5 people, 4.0 kW listed heat output, R290 refrigerant, 46 dB(A) published sound level, a 2.4 kW electric element and a 15 amp plug connection.
Before ordering, check household hot water demand, dimensions, filled weight, electrical supply, airflow, condensate drainage, water pressure, noise considerations and delivery access. Choose supply only if you already have the required licensed trades arranged, or check available Brisbane and Gold Coast installation options where applicable.
Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
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Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
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For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.
Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
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When you select an eligible installation package, delivery is included as part of the supplied and installed order.
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Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
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