VULCAN NATURAL GAS STORAGE HOT WATER
Vulcan 170L Natural Gas Storage Hot Water System
The Vulcan 170L Natural Gas Storage Hot Water System is an outdoor 4 Star gas storage water heater designed for medium to large families connected to mains natural gas and wanting dependable stored hot water with gas recovery.
Installed Today offers the Vulcan 170L Natural Gas as a supply-only natural gas storage hot water unit, with supply and installation options available across eligible Brisbane and Gold Coast service areas, where available.
Key features include 170L storage capacity, a 4 Star gas energy rating, vitreous enamel lined cylinder, outdoor-only installation, 27 MJ/hour natural gas consumption, left-hand water connections and a Vulcan-listed 7-year cylinder warranty subject to current warranty terms.
Vulcan 170L Natural Gas at a glance: this is the current natural gas version of Vulcan's 170L gas storage water heater, product code 648170NG. It stores 170 litres of hot water, is listed for outdoor installation only and is positioned for medium to large households, with Vulcan listing up to 6 people under stated usage conditions.
WHAT IT DOES
What Does the Vulcan 170L Natural Gas Do?
The Vulcan 170L Natural Gas stores hot water inside a vitreous enamel lined cylinder and uses mains natural gas to reheat the stored supply after hot water is drawn.
Unlike a continuous flow system, this model keeps a volume of hot water ready for use. It can suit homes that prefer a traditional storage-style hot water system or are replacing an older external natural gas storage unit.
WHO IT SUITS
Who Is the Vulcan 170L Natural Gas Best For?
Medium to Large Families
Vulcan lists the 170L gas storage model for up to 6 people under stated usage conditions. Actual suitability depends on climate, showers, fixture flow rates and household routines.
Homes Connected to Natural Gas
This model is specifically for mains natural gas and should be matched to a suitable gas supply, meter capacity and pipe sizing.
Gas Storage Replacement
The 170L model can suit selected replacements of older outdoor natural gas storage systems where the gas supply, plumbing, base, access and clearances are suitable.
WHO IT HELPS
What Problems Can the Vulcan 170L Natural Gas Help Solve?
135L Capacity Too Small
The 170L model provides more stored hot water than the Vulcan 135L and may better suit households with stronger daily hot water demand.
Replacing an Older Gas Storage Unit
The 170L Natural Gas can provide a practical replacement pathway where the existing outdoor gas storage installation remains suitable.
Need for Stored Hot Water
The system keeps 170L of heated water available for household use while natural gas recovery replenishes the stored supply after demand.
PRODUCT AT A GLANCE
Vulcan 170L Natural Gas Key Details
170L
Storage Capacity
4 Star
Gas Energy Rating
Up to 6
Stated Household Guide*
27 MJ/hr
Natural Gas Consumption
*Based on Vulcan's stated usage conditions. Actual household suitability varies with climate, hot water habits and fixture flow rates.
PRODUCT SUITABILITY
Is the Vulcan 170L Natural Gas Right for My Home?
A Good Choice If...
Your property is connected to mains natural gas, you want an outdoor 170L gas storage system and your household has medium to large hot water demand.
Consider Another Option If...
Your property uses LPG, you need an indoor installation, or your household would be better suited to a smaller storage system, larger-capacity option or continuous flow system.
Check Before Ordering
Confirm gas type, gas meter suitability, gas pipe sizing, water pressure, valve requirements, base condition, outdoor clearances, plumbing and access.
NATURAL GAS ONLY
This Product Is for Natural Gas
The current Vulcan 170L gas storage model is listed as natural gas only.
Natural gas and LPG appliances are not interchangeable. Even where older LPG variants may have existed historically, a current replacement should be checked against the actual gas type, model plate and supplier availability before ordering.
This natural gas model is intended for properties connected to mains natural gas.
HOW IT WORKS
How Does the Vulcan 170L Natural Gas Work?
1. Hot Water Is Stored
The system stores 170L of heated water inside its vitreous enamel lined cylinder ready for household use.
2. Hot Water Is Drawn
When a hot tap is opened, stored hot water leaves the cylinder and incoming cold water replaces it.
3. Natural Gas Reheats
The natural gas burner reheats the incoming water so the cylinder can recover after household demand.
KEY FEATURES
Key Features of the Vulcan 170L Natural Gas
170L Storage Capacity
The larger 170L cylinder provides more stored hot water than the Vulcan 135L gas storage model.
4 Star Gas Rating
The Vulcan 170L Natural Gas carries a listed 4 Star gas energy rating.
Vitreous Enamel Lined Cylinder
The cylinder uses a vitreous enamel lining designed to help protect the tank during normal hot water service.
Outdoor Installation
The supplied information identifies the Vulcan 170L as an outdoor-only gas storage water heater.
Natural Gas Recovery
The burner reheats the cylinder after hot water is used, restoring the stored supply for ongoing household demand.
Optional Trim Kit
Vulcan lists the FK170 trim kit for the 170L gas storage model.
TECHNICAL DETAILS
Vulcan 170L Natural Gas Specifications
| Specification | Details |
|---|---|
| Brand | Vulcan |
| Range | Standard Vulcan Gas Storage |
| Product | Vulcan 170L Natural Gas Water Heater |
| Product Code | 648170NG |
| Model Specification | 648170 |
| System Type | Gas storage hot water |
| Gas Type | Natural Gas only |
| Storage Capacity | 170L |
| Recommended Household Guide | Medium to large households; up to 6 people under Vulcan's stated usage conditions |
| Installation Type | Outdoor installation only |
| Gas Energy Rating | 4 Star |
| Cylinder Type | Vitreous enamel lined cylinder |
| Relief Valve Setting | 1400 kPa |
| ECV Setting | 1200 kPa |
| Maximum Supply Pressure With ECV | 960 kPa |
| Maximum Supply Pressure Without ECV | 1120 kPa |
| Natural Gas Consumption | 27 MJ/hour |
| Water Connections | Rp 3/4 left hand |
| Gas Connection | 1/2 RP |
| Dimensions | 1868 mm high × 422 mm wide × 502 mm deep |
| Trim Kit | FK170 |
| Cylinder Warranty | 7 years, subject to current Vulcan warranty terms |
170L STORAGE CAPACITY
How Much Hot Water Does the Vulcan 170L Natural Gas Store?
The Vulcan 170L Natural Gas stores 170 litres of hot water.
This provides more stored volume than the 135L model, with natural gas recovery to reheat the cylinder after hot water is drawn.
Vulcan lists the model for up to 6 people based on stated shower and climate assumptions. Actual suitability depends on shower duration, hot water temperature, climate, outlet flow rates, bath use, laundry demand and household routines.
HOUSEHOLD GUIDE
How Many People Does the Vulcan 170L Natural Gas Suit?
Vulcan lists the 170L gas storage model as suitable for up to 6 people under its stated conditions.
The supplied guidance is based on 7-minute showers at 42°C mixed water temperature in a moderate climate with the thermostat at maximum setting.
Actual household suitability can vary considerably depending on shower duration, bath use, fixture flow rates, climate and total daily hot water consumption.
4 STAR GAS EFFICIENCY
How Efficient Is the Vulcan 170L Natural Gas?
The Vulcan 170L Natural Gas has a listed 4 Star gas energy rating.
Gas storage water heaters can be a practical replacement where a home already has a natural gas storage system installed and the customer wants to stay with the same general hot water technology.
Actual running costs depend on natural gas pricing, household hot water use, thermostat settings, recovery demand, climate and installation condition.
VITREOUS ENAMEL CYLINDER
How Is the Vulcan 170L Cylinder Protected?
The Vulcan 170L Natural Gas uses a vitreous enamel lined cylinder.
The lining is designed to help protect the inside of the storage tank during normal hot water service.
Water quality, pressure control, valve selection, correct installation and ongoing maintenance all play a role in the service life of a storage water heater.
OUTDOOR INSTALLATION
Can the Vulcan 170L Natural Gas Be Installed Indoors?
No. The Vulcan 170L Natural Gas storage water heater is listed for outdoor installation only.
The installation must meet applicable outdoor clearance, ventilation, flue terminal, base, access, gas, plumbing and compliance requirements.
NATURAL GAS SUPPLY
Vulcan 170L Natural Gas Supply Requirements
The supplied specifications list natural gas consumption at 27 MJ/hour.
A licensed gas fitter should confirm gas meter suitability, gas pipe sizing, appliance location and compliance requirements before installation.
Gas supply restrictions or undersized pipework can affect whether additional work is required during replacement.
WATER PRESSURE
Vulcan 170L Natural Gas Water Pressure Requirements
The supplied specifications list a 1400 kPa relief valve setting and a 1200 kPa ECV setting.
Maximum supply pressure is listed at 960 kPa with an expansion control valve and 1120 kPa without an expansion control valve.
Incoming water pressure and the existing valve arrangement should be checked before installation. Pressure control or replacement valves may be required depending on site conditions.
CONNECTION POSITION
Vulcan 170L Natural Gas Water and Gas Connections
The Vulcan 170L uses Rp 3/4 left-hand water connections and a listed 1/2 RP gas connection.
Connection position matters in replacement work because existing pipework can affect labour, parts required and whether plumbing or gas alterations are necessary.
TRIM KIT
Is a Trim Kit Available for the Vulcan 170L?
Yes. Vulcan lists the FK170 trim kit for the 170L gas storage model.
A trim kit may be useful in selected installations depending on the existing setup and desired finish. It is not included unless selected separately.
SIZE & ACCESS
How Big Is the Vulcan 170L Natural Gas?
The supplied dimensions are approximately 1868 mm high × 422 mm wide × 502 mm deep.
Installation planning should account for delivery access, safe handling, base support, plumbing and gas connections, service clearances and sufficient room to remove the existing system where applicable.
INSTALLATION REQUIREMENTS
What Is Required to Install the Vulcan 170L Natural Gas?
- Confirmed natural gas supply
- Gas meter suitable for appliance demand
- Gas pipe sizing suitable for the appliance
- Outdoor installation position
- Required gas appliance clearances
- Suitable level and structurally adequate base
- Compatible left-hand water connections
- Correct valve arrangement
- Suitable incoming water pressure
- Compliant pressure-relief discharge
- Adequate access for delivery and servicing
- Any required plumbing or gas compliance upgrades
- Old-system removal where selected
- Installation by appropriately licensed trades
REPLACEMENT & UPGRADES
Can the Vulcan 170L Natural Gas Replace My Existing Hot Water System?
The Vulcan 170L Natural Gas may be suitable for selected like-for-like replacements of older outdoor natural gas storage water heaters where the gas supply, water pressure, base, connections, clearances and household demand are compatible.
A replacement should not automatically be assumed to be identical. Existing valves, gas pipe sizing, plumbing layout, base condition, appliance dimensions and compliance should still be checked.
Replacing a 135L Natural Gas Storage Unit
The 170L provides more stored hot water than the 135L model and may suit households wanting additional storage capacity.
Replacing an Existing 170L Unit
The Vulcan 170L may suit selected same-capacity replacement applications where the existing position, connections, gas supply and installation conditions are compatible.
Relocating the System
Moving the system from its current position can require additional gas pipework, plumbing, base preparation, clearance assessment and compliance work.
COMPARE STORAGE CAPACITY
Vulcan 170L Natural Gas vs Vulcan 135L Natural Gas
| Feature | Vulcan 135L Natural Gas | Vulcan 170L Natural Gas |
|---|---|---|
| Storage Capacity | 135L | 170L |
| Relative Household Demand | Small to medium | Medium to large |
| Vulcan Household Guide | Up to 5 under stated conditions | Up to 6 under stated conditions |
| Main Reason to Consider | Smaller storage footprint | Greater stored hot water capacity |
The 170L model provides more stored hot water than the 135L version and may better suit larger households, stronger shower demand or homes replacing an existing 170L-class gas storage system.
COMPARE GAS TYPES
Vulcan 170L Natural Gas vs LPG
Current 170L Natural Gas Model
The supplied product information lists the current Vulcan 170L gas storage model as natural gas only.
Older LPG Variants
Older LPG variants may have existed historically, but they should be treated as separate gas-specific products and not as interchangeable with the current natural gas model.
Always confirm the property's actual gas supply and the appliance data plate before ordering.
COMPARE SYSTEM TYPES
Vulcan 170L Natural Gas Storage vs Natural Gas Continuous Flow
170L Gas Storage
Stores 170L of hot water ready for use and reheats the cylinder with natural gas after hot water is drawn.
Natural Gas Continuous Flow
Heats water on demand without a storage cylinder and must be correctly sized for flow rate, gas supply and simultaneous fixture use.
Storage may suit customers wanting a familiar replacement for an existing gas storage system, while continuous flow may suit customers wanting compact wall-mounted on-demand heating.
COMPARE ENERGY SOURCES
Vulcan 170L Natural Gas vs Electric Storage
Natural Gas Storage
Uses mains natural gas to heat stored water and may suit properties already connected to gas and replacing an existing gas storage water heater.
Electric Storage
Uses an electric element and may suit properties without gas supply or where an electrical replacement better matches the existing installation.
Existing infrastructure, energy source, household demand, installation cost, running costs and compliance requirements should all be considered before changing hot water system type.
WHAT'S INCLUDED
What's Included With the Vulcan 170L Natural Gas?
Supply Only
Choose supply only if you already have appropriately licensed plumbing and gas trades arranged. The product price covers the Vulcan 170L Natural Gas unit and applicable manufacturer-supplied components.
Supplied & Installed
Where available, choose an Installed Today supply and installation package covering the unit plus the selected standard installation scope.
Possible Additional Work
Valve kits, gas pipe changes, meter or supply checks, plumbing alterations, pressure control, base work, trim kits, old-system removal, disposal, restricted access and compliance upgrades may require additional charges.
SUPPLY OR INSTALL
Choose How You Want to Order the Vulcan 170L Natural Gas
Supply Only
Choose supply only when appropriately licensed trades are already arranged and you only need the Vulcan 170L Natural Gas supplied.
Brisbane Installation
Supply and installation options may be available across eligible Brisbane service areas, subject to natural gas supply, access, site conditions and installation availability.
Gold Coast Installation
Supply and installation options may be available across eligible Gold Coast service areas, subject to natural gas supply, site suitability and installation availability.
SUPPLY OPTIONS
Buy the Vulcan 170L Natural Gas From Installed Today
Installed Today offers supply-only ordering for customers who already have appropriately licensed trades arranged. Delivery availability and freight requirements depend on the destination and order.
Eligible Brisbane and Gold Coast customers can also select supply and installation options where available.
Brisbane
Gold Coast
Natural Gas
170L Storage
4 Star
Supply Only
Supply & Install
BRISBANE INSTALLATION
Vulcan 170L Natural Gas Supply & Installation Brisbane
Brisbane customers can order the Vulcan 170L Natural Gas as a supply-only gas storage water heater or select an eligible supply and installation package where available.
This model may suit Brisbane family homes replacing an older natural gas storage hot water system, particularly where the existing unit is already installed outdoors and the property has a suitable mains natural gas supply.
Before installation, the gas meter, gas pipe sizing, water pressure, valve condition, plumbing, base, clearances and access should be checked.
GOLD COAST INSTALLATION
Vulcan 170L Natural Gas Supply & Installation Gold Coast
Eligible Gold Coast customers can order the Vulcan 170L Natural Gas for supply only or select a supplied-and-installed package where available.
The system may suit coastal homes, rental properties, investment properties and medium to large households connected to natural gas and needing an outdoor gas storage replacement.
Final installation scope depends on the natural gas setup, gas meter suitability, water pressure, plumbing, base condition, access, outdoor clearances and any additional parts or labour required.
COMMON USES
Where Is the Vulcan 170L Natural Gas Commonly Used?
- Natural gas storage hot water replacement
- External gas storage water heater replacement
- Medium to large households
- Homes connected to mains natural gas
- Rental properties
- Investment properties
- Renovation projects
- Existing Vulcan 170L natural gas replacement
- Homes wanting stored hot water with gas recovery
- Outdoor installations with suitable base and clearances
- Supply-only orders with licensed trades arranged
- Eligible Brisbane and Gold Coast supply and installation orders
COMMON QUESTIONS
Questions About the Vulcan 170L Natural Gas
Can I buy the Vulcan 170L Natural Gas supply only?
Yes. The Vulcan 170L Natural Gas can be purchased as a supply-only unit if you already have appropriately licensed plumbing and gas trades arranged.
Can Installed Today install the Vulcan 170L Natural Gas?
Supply and installation may be available across eligible Brisbane and Gold Coast service areas, subject to natural gas supply, site suitability and installation availability.
Is installation included in the product price?
No. The product price is for the unit unless an installed option is selected. Valve kits, removal, disposal, gas fitting changes, plumbing alterations and other site-specific requirements are separate unless expressly included.
What does the installed-from price include?
The installed-from price is based on the Vulcan 170L Natural Gas plus the matching standard installation option. Final pricing can vary depending on valves, gas supply, pipework, access, base condition, removal, disposal and compliance requirements.
What gas type is this model?
The current Vulcan 170L gas storage model is listed as natural gas only.
Can the Vulcan 170L Natural Gas be used on LPG?
No. Natural gas and LPG appliances are not interchangeable. The correct gas-specific product must be selected for the property.
What is the product code?
The product code is 648170NG.
What is the model specification?
The supplied model specification is 648170.
What is the storage capacity?
The Vulcan 170L Natural Gas has a listed storage capacity of 170 litres.
How many people does the Vulcan 170L Natural Gas suit?
Vulcan lists the 170L gas storage model for up to 6 people under stated usage conditions. Actual suitability depends on climate, shower length, fixture flow rates and household hot water use.
What assumptions are used for the household guide?
The supplied information states that the guide is based on 7-minute showers at 42°C mixed water temperature in a moderate climate, with the thermostat at maximum setting.
What is the gas energy rating?
The Vulcan 170L Natural Gas has a listed 4 Star gas energy rating.
Can the Vulcan 170L Natural Gas be installed indoors?
No. The supplied information lists this model for outdoor installation only.
Can it be installed outdoors?
Yes. The unit is designed for outdoor installation subject to suitable clearances, base support, gas supply, plumbing, access and compliance requirements.
What is the natural gas consumption?
The listed natural gas consumption is 27 MJ/hour.
What are the water pressure settings?
The supplied specifications list a 1400 kPa relief valve setting, 1200 kPa ECV setting, 960 kPa maximum supply pressure with an ECV and 1120 kPa maximum supply pressure without an ECV.
What are the dimensions?
The listed dimensions are approximately 1868 mm high × 422 mm wide × 502 mm deep.
What are the water connections?
The supplied specifications list Rp 3/4 left-hand water connections.
What is the gas connection?
The supplied product information lists a 1/2 RP gas connection.
Is there a trim kit?
Yes. Vulcan lists the FK170 trim kit for the 170L gas storage model. It is not included unless selected separately.
Is it suitable for replacing an old natural gas storage water heater?
It may be suitable for selected like-for-like replacements where the gas supply, water pressure, base, pipework, outdoor position, clearances and household demand are compatible.
What is the difference between the Vulcan 170L and 135L Natural Gas models?
The 170L provides more stored hot water and is positioned for medium to large households. The 135L is the smaller-capacity option for lower hot water demand.
What is the difference between natural gas storage and continuous flow?
The Vulcan 170L stores hot water in a cylinder and reheats it with natural gas. A continuous flow system heats water on demand as it passes through the appliance and does not use a storage cylinder.
What is the warranty?
The supplied product information states that Vulcan lists a 7-year cylinder warranty, subject to current warranty terms and conditions.
WARRANTY & MAINTENANCE
Vulcan 170L Natural Gas Warranty and Maintenance
The supplied product information lists a 7-year cylinder warranty, subject to current Vulcan warranty terms.
Ongoing maintenance should follow the manufacturer's current requirements. Water pressure, valves, gas components, natural gas supply, plumbing and the storage cylinder should be maintained as applicable for safe and reliable operation.
WHY INSTALLED TODAY
Why Buy the Vulcan 170L Natural Gas From Installed Today?
Installed Today gives customers a straightforward way to purchase the Vulcan 170L Natural Gas as a supply-only gas storage water heater or select an eligible supplied-and-installed package in Brisbane or the Gold Coast where available.
Supply Only
For Customers With Licensed Trades
170L
Natural Gas Storage
Brisbane
Eligible Installation Areas
Gold Coast
Eligible Installation Areas
FINAL CHECK
Is the Vulcan 170L Natural Gas Right for You?
The Vulcan 170L Natural Gas Storage Hot Water System is primarily suited to medium to large households connected to mains natural gas that want an outdoor storage water heater with 170L stored capacity, gas recovery, a 4 Star rating and vitreous enamel cylinder construction.
Before ordering, confirm that the property uses natural gas rather than LPG, the intended installation position is outdoors and the gas meter, gas pipe sizing, water pressure, valves, base, connections, clearances and access are suitable. Choose supply only if appropriately licensed trades are already arranged, or select an eligible Brisbane or Gold Coast supply and installation option where available.
Tempering valve information:
Where a hot water system is capable of delivering water above 50°C, a compliant tempering valve must be installed to control the temperature delivered to personal hygiene fixtures such as showers, baths, basins, and bathroom outlets. This helps reduce the risk of scalding and assists with meeting plumbing compliance requirements.
A tempering valve blends hot and cold water to deliver a safer controlled outlet temperature to required fixtures. The hot water unit itself may store water at a higher temperature, but the water delivered to personal hygiene outlets must be controlled where required by plumbing regulations.
If your property already has a suitable, compliant tempering valve installed, your licensed plumber can assess whether it is appropriate for use with the new hot water system. Existing valves may not always be suitable due to age, condition, compliance requirements, valve type, location, or system compatibility.
If a compliant tempering valve is not already installed, or if the existing valve is unsuitable, one must be supplied and installed by a licensed plumber as part of the hot water installation.
Tempering valves are not automatically included with every supply-only hot water unit unless specifically selected, listed as included, or purchased as part of a suitable valve kit. If a tempering valve is required, please purchase the appropriate valve kit with your order or arrange for your licensed installer to supply and install the correct tempering valve on site.
It is the customer’s responsibility to ensure the installation is completed by appropriately licensed trades and that all required valves, fittings, electrical work, plumbing work, and compliance requirements are allowed for as part of the installation.
A Simpler Way to Buy Hot Water, Filters, Pumps and Plumbing Products
Buying a new hot water system, water filter, pump or plumbing product should be clear, simple and easy to organise.
Installed Today helps you compare products, check supply-only pricing and, where available, build an optional installation package before checkout. That means you can choose the product, review the available options and order with more confidence, without the usual back and forth just to understand the starting price.
Whether you already know exactly what you need or you are still comparing options, Installed Today gives you a clearer way to buy the right product for your home, budget and timing.
Why Customers Choose Installed Today
Supply Only or Optional Installation
Choose the product on its own, or add installation where available on selected products and in eligible service areas. This gives you the flexibility to order the way that suits you best.
Clear Pricing Before Checkout
See the product price upfront, then review available installation options and common add-ons before placing your order. You can check the package total before checkout, instead of waiting on basic pricing just to get started.
Product Details That Actually Help
Key specs, sizing details, warranty information, product features and suitability notes are shown clearly, making it easier to compare products properly before you buy.
Common Installation Add-Ons Available
Where relevant, you can add common installation extras such as valve kits, bases, access-related items, removal, electrical options or other site-specific upgrades before checkout.
Built Around Brisbane and Gold Coast Homes
Our product and installation options are selected with common Brisbane and Gold Coast homes in mind, including local water quality, access issues, plumbing layouts, replacement requirements and typical installation conditions.
One Simple Order
Add the product and selected options to cart in one order, instead of trying to organise separate suppliers, installers, parts and payments yourself.
Practical Help Before You Buy
Not sure which size, model or installation option is right? Installed Today gives you a clearer path to compare your options before you order.
Designed to Make Your Decision Easier
Installed Today is built for customers who want a faster, clearer and more convenient way to buy.
Instead of guessing what is included, waiting for basic pricing or trying to work out which extras may be needed, you can review the product, compare your options and move forward with confidence.
Choose supply only if you just need the product.
Choose an optional supplied and installed package where installation is available and you want the product and selected install options organised in one order.
Add common extras before checkout if your job needs additional parts, removal, access support or site-specific options.
It is a simpler way to organise the product, the selected extras and the parts of the job that matter most.
Important Installation Note
Installation availability, inclusions and add-ons vary by product type, service area, site access, existing services, selected options and property requirements.
Some jobs may require additional work, upgrades or checks before installation can proceed. Final suitability may need to be confirmed based on site conditions, plumbing, electrical requirements, valves, drainage, access and compliance requirements.
Supply-only orders do not include installation, old unit removal, disposal, valve kits, electrical work, plumbing alterations or compliance upgrades unless these are clearly selected or included in your order.
Fast Delivery and Install-Aligned Shipping
Installed Today makes delivery simple, whether you are ordering supply-only or choosing an optional install package.
For supply-only orders, you can select from available delivery options at checkout. For eligible orders with installation selected, shipping is included and coordinated to align with your selected installation period where possible.
Delivery Options
Same Day Delivery
Same day delivery may be available for selected hot water systems in Brisbane and Gold Coast metro areas when ordered before 7:00am.
Availability depends on stock, courier capacity, delivery location, product type and safe transport conditions.
Express Delivery
Express delivery is available on selected products and locations, with an estimated delivery timeframe of 1–4 business days.
Standard Delivery
Standard delivery is available on selected products, with an estimated delivery timeframe of 2–8 business days.
Free Shipping with Installation
When you select an eligible installation package, delivery is included as part of the supplied and installed order.
Your product delivery will be organised to align with your selected installation period where possible, helping avoid separate courier timing, storage issues or delays between delivery and installation.
Fast Metro Delivery
Most hot water orders in metro areas are delivered quickly, with many arriving within 1 business day depending on stock, location, order time and courier availability.
Weather and Transport Delays
Hot water systems are large, heavy products and cannot always be transported safely during rain or unsafe handling conditions.
Delivery timeframes may be affected if wet weather impacts loading, unloading, transport access or safe delivery conditions.
Express Delivery Refund
If your express delivery order takes longer than the estimated 1–4 business day express timeframe, your order will move to the standard 2–8 business day delivery timeframe and your express shipping charge will be refunded automatically.
Order Tracking
We will send your delivery details once your order has been dispatched or scheduled.
For supplied and installed orders, delivery timing may be coordinated around your selected installation period rather than sent as a separate courier-only delivery.
Need Help with Delivery?
Not sure whether to choose supply-only delivery or an optional install package? Contact our team before ordering and we can help you understand the best option for your product, location and timing.
INSTALLED TODAY · LOCAL INSTALLATION AREAS
Hot Water Installation Areas
View all hot water service areas
Recently viewed