Installation Service (Optional):
For your convenience, we offer an optional installation service through our network of trusted and professional contractors. Please note, the installation service is a separate arrangement directly between you and the contractor. Installation fees are to be paid directly to the contractor. We have carefully selected contractors based on their expertise and customer service to ensure you receive the best installation experience.

How It Works:

1. Select Installation Service: Indicate your interest in installation service during the checkout process.
2. Contractor Assignment: We will assign a certified contractor from our network to handle your installation.
3. Payment for Installation: Please be aware that the payment for the installation service is to be made directly to the contractor. We do not collect installation charges on behalf of the contractor.
4. Schedule Your Installation: The assigned contractor will contact you to schedule the installation at your convenience.
5. Direct Support: For any questions or support related to the installation process, please direct your inquiries to the contractor.

Please Note: Our role is to supply the product and facilitate the connection with a certified contractor for installation services. All agreements, payments, and warranties related to the installation are between you and the contractor.

Experience the "Installed Today" Difference with Our Verified Installers

When you choose "Installed Today" for your installation needs, you're not just getting a product; you're gaining access to a network of rigorously verified installers dedicated to providing you with an exceptional service experience. Here's what you can expect when you opt for an installation by an "Installed Today" verified installer:

Professional and Efficient Service

• Prompt Communication: Our verified installers will contact you within 2 business hours of receiving your order details to confirm and begin scheduling your installation at the earliest convenience.
• Expert Installation: All "Installed Today" installers are highly skilled and qualified, ensuring your product is installed according to the highest industry standards and specific regulations in your area.
• Clear and Professional Communication: From the moment they receive your order until the completion of your installation, our installers maintain clear and professional communication, providing you with all necessary information regarding your installation.

Peace of Mind

• Insurance and Liability: Every "Installed Today" verified installer maintains comprehensive insurance coverage, giving you peace of mind knowing you're protected throughout the installation process.
• Warranty and Quality Assurance: Enjoy a warranty on your installation, guaranteeing rectification work at no additional charge in the unlikely event of any deficiencies. Our installers strive to achieve a minimum 4.5-star average rating across major review platforms, reflecting our commitment to excellence and customer satisfaction.

Customer-Centric Policies

• Customer Dispute Resolution: In the rare event of a dispute, our installers are committed to acknowledging and initiating the resolution process within 1 business day, aiming for a swift and satisfactory resolution within 5 business days.
• Rectification Work Timeframes: Should any rectification work be necessary, it will be acknowledged within 1 business day and completed within 2 business days, ensuring minimal inconvenience to you.

Additional Services at Transparent Rates

• Beyond Basic Installation: Our verified installers offer a range of additional services to complement your installation. All available services and their set rates are communicated upfront, ensuring no surprises.

By choosing "Installed Today," you're not just installing a product; you're investing in a seamless, quality service that values your time and peace of mind. Trust in our verified installers to exceed your expectations with their professionalism, expertise, and commitment to excellence.

This product description outlines the benefits and assurances provided by "Installed Today" verified installers, designed to inform and reassure customers about the high level of service they can expect.

DELIVERY TIMES - HOT WATER SYSTEMS EXC. HEAT PUMPS

Greater Brisbane and Gold Coast - 1 business day

Toowoomba, Tweed Heads and Sunshine Coast - 2 business days

Harvey Bay, Cairns and Townsville - 3 business days

DELIVERY TIMES - HEAT PUMPS

Greater Brisbane and Gold Coast - 1 business day

Toowoomba, Tweed Heads and Sunshine Coast - 3 business days

Harvey Bay, Cairns and Townsville - 5 business days

DELIVERY TIMES - PUMPS AND WATER FILTERS

Greater Brisbane and Gold Coast - up to 5 business days

Toowoomba, Tweed Heads and Sunshine Coast - up to 5 business days

Harvey Bay, Cairns and Townsville - up to 7 business days

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