Installation Terms & Conditions

Available to Listed Areas Only – Non-Refundable – All STC Credits Must Be Transferred to Installer at Time of Installation

Standard Installation: Your installation will be completed within 10 business days, unless a same-day install upgrade has been purchased at checkout.

• No Valve Kit: If no valve kit is purchased to suit your new system, no allowances will be made for any connection alterations. The replacement must be like-for-like, meaning the exact make/model of your previous system with no modifications.

Installation Inclusions:

• Installation of Heat Pump (Like-for-Like Replacement) in an external position only. The existing unit must meet the following conditions for installation to proceed:

  • PTR/ECV drain lines must terminate into a sewer, rubble pit, or stormwater system, or be within 2 meters of the hot water system.
  • The support base must be level and either plastic or concrete. If not, a new base must be purchased as an add-on.
  • Valves: Tempering, expansion control, isolation/non-return, and pressure limiting valves must be in good working condition or purchased as part of a valve kit.
  • The hot water system must be oriented perpendicular to the wall and installed in a compliant position.
  • Adequate electrical cable must be available to connect to the system without requiring an extension.
  • The system must be installed externally. Internal installations will require an internal installation package.

• No Valve Kit: If no valve kit is purchased, no allowances will be made for any connection modifications. The installation must be an exact make/model swap (e.g., Rheem 491250 replacing Rheem 491250, not Rheem 101250).

• Non-Refundable: Once our tradespeople arrive on-site, the installation becomes non-refundable, even if it cannot proceed due to an incorrect purchase or non-compliant setup.

Included Services:

• Replacement Installation of the purchased water heater and valve kit (if applicable) in an external location.
• Installation within 10 business days. A same-day installation option is available for an additional $250 (select this at checkout).
• Removal of the existing hot water system. Disposal can be added at checkout if needed (see details for hot water system recycling).
• Electrical disconnect and reconnect: This covers like-for-like installations. Any system changes (e.g., switching from electric to heat pump) may require additional electrical work not included in this package.
• Gas compliance assessment and certification (where required).
• Submission of QBCC Form 4 with associated fees.
• STC Handling: All Small-Scale Technology Certificates (STC) must be transferred to the installer at the time of installation.

Installation Requirements:

• Like-for-Like Replacement Only: Installations are strictly for like-for-like replacements in an external location. Internal installations will require an internal installation package.
• Access Requirements: The installation area must be easily accessible. If the installation requires access via stairs, steep driveways, through homes, or other difficult areas, a two-man installation team will be required. This will incur an additional $300 fee and may require rescheduling.
  • For installations with access challenges, please contact us to confirm suitability and avoid delays.

Definition of Like-for-Like Replacement:

The following outlines acceptable like-for-like replacements. All systems must be installed in an external forward-facing compliant position. Please ensure that the system will fit in the designated space before purchasing. If in doubt, send photos to help@installedtoday.com.au for verification.

1. Gas Storage replaced with Gas Storage.
2. Continuous Flow replaced with Gas Storage.
3. Continuous Flow replaced with Continuous Flow (must reuse or have a pre-installed power point).
4. Electric Storage replaced with Electric Storage.
5. Electric Storage replaced with Heat Pump.
6. Heat Pump replaced with Heat Pump.
7. Heat Pump replaced with Electric Storage.
8. Gas Storage replaced with a Heat Pump or Electric System (requires new electrical circuit—must be purchased).
9. Continuous Flow replaced with a Heat Pump or Electric System (requires new circuit and support base—both must be purchased).

Important Note:

If the system type or electrical load changes, an electrician will be required for configuration alterations. This work can no longer be completed under a restricted electrical disconnect/reconnect license. Please purchase the electrical extension package to cover any required alterations.