WE INSTALL WHAT YOU BUY
Heat Pump Hot Water System Installation – Labour Only
This installation package covers the professional labour required to install your purchased heat pump hot water system and purchased accessories, subject to the property meeting the standard installation conditions for the selected package.
The standard service is based on an external, ground-floor installation with clear access. The replacement system must use a suitable existing plumbing and electrical arrangement unless the required conversion, circuit, valve, base, drainage or other upgrade has been purchased separately.
Fittings, valves, additional pipework, electrical upgrades and other installation materials are not automatically supplied by the labour package. Where you purchase the required components through Installed Today, they can be fitted as part of the applicable installation scope.
Where a matching valve kit is purchased, the installation package includes up to 2 metres of associated pipework installed as part of fitting that valve kit.
Quick answer: we install the heat pump and accessories you purchase. The standard package covers a suitable external ground-floor replacement, connection to compatible existing services, applicable same-type electrical disconnect and reconnect, commissioning, removal of the old unit from its installed position and the applicable plumbing compliance process. Electrical conversions, new circuits, new power points, relocation, difficult access and other non-standard work are separate.
WHAT'S INCLUDED
What Is Included in Your Heat Pump Installation?
Heat Pump Installation Labour
Professional installation of your purchased heat pump hot water system at the approved external ground-floor installation position.
Purchased Accessories Fitted
Purchased valve kits, connection components and approved accessories are installed where they form part of the selected installation scope.
Same-Type Electrical Reconnection
Applicable disconnect and reconnect can be completed where the existing and replacement systems use a compatible electrical connection and the work is within the licence scope of the attending trade.
Plumbing Connections
The replacement system is connected to suitable existing hot and cold water services, together with separately purchased valves and fittings where required.
Old Unit Removed From Position
The existing hot water system is disconnected and removed from its installed position. Off-site disposal or recycling remains a separate add-on unless specifically included.
QBCC Compliance Process
The applicable Form 4 registration process and relevant fee are included where the completed replacement work is classified as notifiable plumbing work.
VALVE KIT PIPEWORK
What Is Included When You Purchase a Valve Kit?
If the matching valve kit is added to the order, the installer fits the purchased valve components and includes up to 2 metres of associated pipework installed.
This allowance is intended to help connect the replacement heat pump neatly where the new unit's inlet and outlet positions differ from the old system or the existing valves need replacement.
The 2m allowance does not include a genuine relocation. Longer pipe runs, major rerouting, concealed plumbing changes or substantial modifications remain additional work.
STANDARD PACKAGE
What Does a Standard Heat Pump Installation Mean?
The standard installation is designed around a heat pump being placed externally at ground level in the approved replacement area, with the existing services suitable for the new appliance or with any required add-ons already purchased.
- External installation position
- Ground-floor installation
- Safe and clear access
- Suitable stable base already present or purchased separately
- Suitable existing water services
- Compliant drainage pathway available
- Existing electrical supply appropriate for the selected connection type
- Existing circuit has adequate capacity
- No major relocation required
- No major plumbing rerouting required
- Required airflow and service clearance available
- Purchased valves and accessories available at installation
WHAT'S NOT INCLUDED
What Is Outside the Standard Heat Pump Installation?
Materials Not Purchased
- Valve kits
- Additional fittings
- Additional pipework outside the included allowance
- Pressure-control equipment
- Temperature-control equipment
- New support base where required
Electrical Alterations
- New electrical circuits
- New power points
- Circuit extensions
- Connection-type conversions
- Rewiring
- Switchboard alterations
Plumbing Modifications
- Major relocation
- Long pipe runs
- Substantial drainage alterations
- Major rerouting
- Repair of unrelated defective plumbing
- Non-standard building work
Access & Site Works
- Difficult access unless separately purchased
- Stairs and significant steps
- Special lifting arrangements
- Major concrete work
- Excavation
- Specialist access equipment
ELECTRICAL CONNECTION
When Is Electrical Disconnect & Reconnect Included?
The standard installation can include applicable electrical disconnect and reconnect where the replacement arrangement remains compatible with the existing electrical supply and the work is legally within the licence scope of the attending trade.
Typical examples include an existing heat pump being replaced by another heat pump using the same suitable electrical connection type, or a hardwired replacement using an existing compatible hardwired supply.
The existing electrical cable must also safely reach the replacement unit's required connection point when the new system is installed in its correct orientation.
Disconnect and reconnect is not the same as electrical alteration. A new circuit, new GPO, cable extension, rewiring, connection-type conversion or circuit upgrade requires the applicable separately purchased electrical package.
RESTRICTED ELECTRICAL LICENCES
What Can a Restricted Electrical Licence Cover?
Queensland restricted electrical licences can authorise particular electrical work that is incidental to another trade, including certain work associated with hot water systems.
The exact work that can be completed depends on the categories, restrictions and conditions stated on the individual licence.
For this installation package, any standard disconnect and reconnect must remain within the attending worker's authorised licence scope.
Where the job requires alterations to fixed installation wiring, a new circuit, new outlet, extension, conversion or other electrical installation work outside that scope, an appropriately licensed electrician and the relevant electrical add-on are required.
CONNECTION-TYPE CHANGES
What If the New Heat Pump Connects Differently?
A change in electrical connection type is not included as a standard disconnect and reconnect.
Examples include:
- 15A plug to hardwired connection
- Hardwired system to plug-and-lead heat pump
- 10A plug to a different outlet arrangement
- Electric storage to a heat pump with a different connection point
- Heat pump to electric storage with different electrical requirements
- Existing cable too short to reach the new appliance connection
- Existing circuit too small for the replacement load
Where one of these conditions applies, select the appropriate electrical extension, conversion, GPO or new-circuit package before installation.
SYSTEM CONVERSIONS
Which Hot Water Changes Need Additional Electrical Work?
| Existing System | Replacement | Typical Additional Requirement |
|---|---|---|
| Heat Pump | Heat Pump | Standard installation can apply where electrical connection type, load and cable reach remain suitable |
| Electric Storage | Heat Pump | Electrical extension or conversion may be required where the electrical connection, load or cable position changes |
| Heat Pump | Electric Storage | Electrical extension, conversion or circuit work may be required |
| Gas Storage | Heat Pump | New electrical supply or circuit generally required where no suitable heat-pump supply exists |
| Continuous Flow Gas | Heat Pump | New electrical supply and suitable support base may be required |
The exact electrical requirement follows the replacement appliance manufacturer specification and the existing installation rather than the system-type label alone.
SOLID & LEVEL BASE
Does the Heat Pump Need a Suitable Base?
Yes. The replacement system must be installed on a stable and level supporting surface that is suitable for the selected heat pump and its filled operating weight.
A suitable existing slab or approved support base can be reused where it meets the appliance and installation requirements.
If the existing site does not have a suitable support surface, the required base must be purchased or prepared as part of the installation pathway.
The base needs to support the complete filled system, not just the empty delivery weight.
DRAINAGE
What Drainage Does a Heat Pump Installation Need?
A heat-pump installation can involve several separate drainage requirements.
Depending on the appliance and plumbing configuration, these can include:
- Pressure and temperature relief-valve discharge
- Expansion-control-valve discharge where fitted
- Heat-pump condensate drainage
- Safe-tray drainage where required
The existing discharge arrangements need to terminate at suitable compliant locations and remain serviceable for the replacement installation.
Where drainage is absent, damaged, incorrectly located or unsuitable for the new system, additional drainage work may be required.
Do not assume relief-valve discharge can simply be directed onto the ground. The final drainage arrangement must comply with the requirements applying to the actual installation.
VALVES
Can Existing Hot Water Valves Be Reused?
Existing valves can only remain where they are serviceable, correctly located and suitable for the new heat-pump installation.
Depending on the system and property, relevant components can include:
- Cold-water isolation and non-return arrangement
- Pressure-limiting valve where required
- Expansion control valve where required
- Temperature-control device where required
- Pressure and temperature relief valve supplied with the new system
If an existing valve is seized, leaking, damaged, incorrectly rated or otherwise unsuitable, the required valve kit or replacement component must be added to the installation scope.
Not every installation requires every valve listed above. The actual valve arrangement depends on the replacement appliance, water pressure, existing plumbing and applicable requirements.
QBCC FORM 4
Is a QBCC Form 4 Included?
Installing or replacing a water heater in an existing Queensland building is generally a category of notifiable plumbing work.
Where the completed job falls within that category, the licensed plumber registers the work with the QBCC using the applicable Form 4 process.
For the standard Installed Today installation package, the applicable Form 4 registration process and relevant lodgement fee are included where required for the work completed.
Where additional notifiable plumbing work forms part of the same installation transaction, the licensed plumber records the applicable categories in the compliance process.
STCS
How Do STCs Work With a Heat Pump Installation?
Eligible air-source heat pump water heaters can qualify for Small-scale Technology Certificates under the federal Small-scale Renewable Energy Scheme.
STCs provide a financial incentive based on the eligible system and installation. The entitlement can vary according to factors including:
- Exact eligible heat-pump model
- Installation postcode and heat-pump zone
- Installation date
- Current deeming period
- System eligibility on the applicable register
- Compliance with the scheme's installation requirements
STCs are not a fixed cash rebate built permanently into every heat pump. Their number and market value can change.
STC ASSIGNMENT
Why Is STC Assignment Part of the Discounted Installation Price?
Under the Installed Today package terms, where an installation price has been discounted using the expected STC value, the system owner's right to create the eligible STCs is assigned through the nominated STC claim process.
This allows the certificate value to be used as part payment toward the discounted heat-pump installation price rather than requiring the customer to create and sell the certificates independently.
The applicable STC paperwork and claim process are handled as part of the installation pathway, subject to the system and installation meeting the scheme eligibility requirements.
If the customer does not assign the eligible STCs under a package priced on that basis, the STC-funded portion of the discounted price becomes payable separately. Final entitlement remains subject to the applicable scheme rules and successful eligibility of the installed system.
STC ELIGIBILITY
Does Every Heat Pump Automatically Receive STCs?
No. The heat pump must be an eligible model and the installation must satisfy the scheme requirements.
The current eligible-system register should be checked against the exact brand and model being installed.
Installing a different component, an ineligible model or a system that does not meet the relevant installation conditions can affect certificate eligibility.
The certificate entitlement also reduces over time as the federal scheme approaches its scheduled end.
EXTERNAL INSTALLATION
Where Can the Standard Heat Pump Package Be Installed?
Installed Today's standard heat-pump installation package is based on a ground-floor position external to the building.
The location must also meet the exact heat pump manufacturer's requirements for:
- Air intake clearance
- Air discharge clearance
- Service access
- Noise-sensitive locations
- Condensate drainage
- Plumbing access
- Electrical access
- Stable support
Where the manufacturer permits indoor installation, that does not automatically make indoor positioning part of this standard Installed Today package. An approved internal-installation scope must be purchased separately where available.
ACCESS REQUIREMENTS
What Access Is Included in the Standard Installation?
The standard package assumes the new heat pump can be moved safely from the delivery position to the installation area by one person using a suitable trolley.
The access route should be reasonably clear and approximately one metre wide aside from normal doorway restrictions.
The prepaid $300 two-person handling and difficult-access fee applies where additional labour is required because of conditions such as:
- Stairs or significant steps
- Steep driveways
- Steep or uneven ground
- Access through building interiors
- Tight side access
- Restricted routes under approximately one metre wide
- Lifting into the final position
- Additional handling that prevents normal one-person trolley access
If the heat pump cannot be safely manoeuvred to the installation position by one person using a trolley, treat the site as difficult access. The two-person add-on must be purchased before attendance.
OLD SYSTEM
Is Removal of the Existing Water Heater Included?
Yes. The standard labour package includes disconnecting the existing water heater and removing it from its installed position as part of the replacement work.
Off-site recycling or disposal is separate. Add the applicable hot-water-system disposal or recycling service if you want the old unit removed from the property.
WHEN INSTALLATION CANNOT PROCEED
What Happens If the Site Does Not Meet the Package Requirements?
If the attending trades find that the property cannot be completed within the purchased scope, additional work may need to be authorised and purchased before installation can proceed.
Examples include:
- Unsuitable electrical circuit or connection
- Electrical cable too short for the replacement unit
- Missing or defective valves
- Unsuitable drainage
- No suitable support base
- Insufficient heat-pump airflow clearance
- Unsafe or restricted access
- Major plumbing relocation required
- Existing plumbing defects requiring repair
- Site conditions outside manufacturer requirements
Call-out charges may apply where the installer attends and the work cannot proceed because the site does not meet the purchased installation conditions. Check the system, access, electrical connection and installation position before booking.
CLEAR SCOPE BEFORE INSTALLATION
We Install What You Buy
The aim of this package is to separate the cost of professional installation labour from the valves, electrical upgrades, support bases, disposal and other extras that differ from property to property.
If your property already has everything required, you do not automatically pay for unnecessary upgrade materials. If additional work is required, you can purchase the relevant add-on so the installation team arrives with the approved scope already defined.
That means a heat pump replacement can be ordered online with the product, installation and required extras matched to the actual site rather than hidden inside an undefined installation allowance.
BEFORE BOOKING
What Should You Check Before Ordering Heat Pump Installation?
- The selected heat pump suits your household demand
- The installation position is external and ground-floor
- The manufacturer clearances can be achieved
- A suitable stable base is available or has been purchased
- Condensate drainage can be provided
- Relief-valve drainage is suitable
- Existing plumbing is serviceable
- Required valves are serviceable or a valve kit has been added
- The electrical circuit is suitable for the replacement load
- The connection type matches the existing electrical arrangement
- The existing cable can reach the new unit in its required orientation
- Any electrical extension or conversion has been added separately
- Access allows normal one-person trolley movement
- The $300 two-person fee has been added where difficult access applies
- Old-unit disposal has been selected if required
- STC assignment terms have been understood where the installation price uses the STC discount
If you are unsure about the site, send clear photos of the existing system, electrical connection, surrounding area and access route to help@installedtoday.com.au before ordering.
INSTALLATION AREAS
Heat Pump Installation in Brisbane & Gold Coast
Installed Today provides heat-pump installation pathways across eligible Brisbane and Gold Coast service areas, subject to product availability, the selected installation package and the property's site conditions.
Brisbane
Gold Coast
Standard pricing assumes the external, ground-floor and access conditions described on this page. Additional plumbing, electrical work, drainage, bases, disposal and difficult-access requirements should be selected before installation where applicable.
COMMON QUESTIONS
Questions About Heat Pump Hot Water Installation
Does This Installation Package Include the Heat Pump?
No. This page covers the installation labour. The heat pump hot water system is purchased separately.
Does the Installation Include Valves?
No. Required valves and fittings must be purchased separately unless expressly included with the selected heat pump or another purchased package.
What If I Purchase the Valve Kit?
The purchased valve kit is fitted as part of the installation, with up to 2 metres of associated pipework installed under the package terms.
Is This Package External Installation Only?
Yes. The standard Installed Today heat-pump package is for an external ground-floor installation. An internal installation requires a separately approved pathway where available.
Can the Heat Pump Be Relocated?
Relocation is not part of the standard package. Any additional plumbing, drainage or electrical work must be approved and purchased separately.
Does the System Need a Level Base?
Yes. A suitable stable and level support surface is required. If the existing position does not have one, the appropriate support-base option must be added.
Does a Heat Pump Need Condensate Drainage?
Yes. Heat pumps produce condensate during normal operation, so a suitable drainage arrangement is required.
Are PTR and ECV Drains Included?
The standard installation assumes suitable drainage is available. Additional drainage alterations outside the normal connection scope may require separate work.
Can Existing Valves Be Reused?
Only where they remain serviceable, correctly rated and suitable for the replacement installation.
Does Every Heat Pump Need a Tempering Valve?
The installation must have the required temperature-control arrangement for the actual system and property. Whether an existing device can be retained or a new device is required is assessed as part of the installation.
Is Electrical Disconnect and Reconnect Included?
Applicable disconnect and reconnect can form part of the standard package where the existing and new electrical arrangements are compatible and the work falls within the attending worker's authorised licence scope.
Can You Change a Hardwired Heat Pump to a Plug-In Heat Pump Under the Standard Package?
No. A change of electrical connection type requires the applicable electrical conversion or extension package.
Can You Change a Plug-In Heat Pump to Hardwired Under the Standard Package?
No. That is an electrical connection-type conversion and requires the appropriate electrical scope.
What If the Existing Electrical Cable Is Too Short?
An electrical extension is required. The standard disconnect and reconnect does not include extending installation wiring.
What If the New Heat Pump Uses More Electricity Than the Old System?
The existing circuit must be assessed for suitability. Rewiring, circuit upgrades or a new circuit are additional electrical work.
Can an Electric Storage System Be Replaced With a Heat Pump?
Yes, where the property and selected heat pump are suitable, but electrical conversion or extension work may be required depending on the connection type, electrical load and position of the new unit.
Can a Gas Storage System Be Replaced With a Heat Pump?
Yes, but a suitable new electrical supply is generally required where one is not already available. Other plumbing and base work may also apply.
Can Continuous Flow Gas Be Replaced With a Heat Pump?
Yes, as a conversion project, but it is not a simple heat-pump like-for-like replacement. A suitable electrical supply, support base and other plumbing changes may be required.
Is a QBCC Form 4 Included?
Where the water-heater installation is notifiable plumbing work, the applicable Form 4 registration process and relevant lodgement fee are included in the installation package.
Does Replacing a Water Heater Normally Require Form 4 in Queensland?
Installing or replacing a water heater in an existing building is generally a category of notifiable plumbing work in Queensland.
What Are STCs?
Small-scale Technology Certificates are federal scheme certificates available for eligible renewable-energy systems, including eligible air-source heat-pump water heaters.
Does Every Heat Pump Receive the Same Number of STCs?
No. Entitlement depends on the eligible model, installation location, installation date and current scheme rules.
Why Are My STCs Assigned as Part of the Installation?
Where the package has been discounted using the expected STC value, assigning the eligible certificate right allows that value to be used as part payment toward the installation.
Can I Keep My STCs?
If the purchased package price is conditional on STC assignment and you choose not to assign the eligible STCs through that process, the STC-funded portion of the discounted installation price becomes payable separately.
Who Handles the STC Paperwork?
The applicable claim and assignment pathway is handled as part of the discounted installation process, subject to system and installation eligibility.
Is Old-System Removal Included?
Removal of the existing system from its installed position is included.
Is Disposal Included?
No. Off-site disposal or recycling is a separate add-on unless expressly included in the order.
When Does the $300 Two-Person Fee Apply?
It applies where the heat pump cannot be safely manoeuvred to the installation position by one person using a suitable trolley, including approved difficult-access conditions such as stairs, steep access, restricted routes or additional lifting.
What Happens If the Site Is Not Ready When the Installer Arrives?
The installation may need to be rescheduled or additional work purchased. Applicable call-out charges may apply where attendance has occurred but the installation cannot proceed because the site does not meet the purchased conditions.
How Can I Check Before Ordering?
Send photos of the current hot water system, its electrical connection, surrounding installation area and access route to help@installedtoday.com.au for review before purchase.
FINAL CHECK
Is This Heat Pump Installation Package Right for Your Job?
Choose this labour package where your purchased heat pump can be installed in a suitable external, ground-floor position and the existing plumbing and electrical services are either compatible or the required upgrade packages have been purchased separately.
The standard scope includes professional installation labour, fitting purchased accessories, applicable same-type electrical disconnect and reconnect, connection to suitable plumbing services, commissioning, removal of the old unit from its installed position and the applicable QBCC notifiable-work process.
A purchased valve kit includes up to 2 metres of associated pipework installed. Electrical conversions, new circuits, new GPOs, relocation, additional drainage, support bases, difficult access and off-site disposal remain separate where required.
If your installation price has been discounted using eligible STCs, the applicable STC assignment forms part of the package terms. Check the exact heat pump, electrical connection, installation position, drainage, valves, base and access before completing the order.
Experience the "Installed Today" Difference with Our Verified Installers
When you choose "Installed Today" for your installation needs, you're not just getting a product; you're gaining access to a network of rigorously verified installers dedicated to providing you with an exceptional service experience. Here's what you can expect when you opt for an installation by an "Installed Today" verified installer:
Professional and Efficient Service
- Prompt Communication: Our verified installers will contact you within 2 business hours of receiving your order details to confirm and begin scheduling your installation at the earliest convenience.
- Expert Installation: All "Installed Today" installers are highly skilled and qualified, ensuring your product is installed according to the highest industry standards and specific regulations in your area.
- Clear and Professional Communication: From the moment they receive your order until the completion of your installation, our installers maintain clear and professional communication, providing you with all necessary information regarding your installation.
Peace of Mind
- Insurance and Liability: Every "Installed Today" verified installer maintains comprehensive insurance coverage, giving you peace of mind knowing you're protected throughout the installation process.
- Warranty and Quality Assurance: Enjoy a warranty on your installation, guaranteeing rectification work at no additional charge in the unlikely event of any deficiencies. Our installers strive to achieve a minimum 4.5-star average rating across major review platforms, reflecting our commitment to excellence and customer satisfaction.
Customer-Centric Policies
- Customer Dispute Resolution: In the rare event of a dispute, our installers are committed to acknowledging and initiating the resolution process within 1 business day, aiming for a swift and satisfactory resolution within 5 business days.
- Rectification Work Timeframes: Should any rectification work be necessary, it will be acknowledged within 1 business day and completed within 2 business days, ensuring minimal inconvenience to you.
Additional Services at Transparent Rates
- Beyond Basic Installation: Our verified installers offer a range of additional services to complement your installation. All available services and their set rates are communicated upfront, ensuring no surprises.
By choosing "Installed Today," you're not just installing a product; you're investing in a seamless, quality service that values your time and peace of mind. Trust in our verified installers to exceed your expectations with their professionalism, expertise, and commitment to excellence.
This product description outlines the benefits and assurances provided by "Installed Today" verified installers, designed to inform and reassure customers about the high level of service they can expect.
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